Wykenhurst Residential Home

19 Baggallay Street, Hereford HR4 0DZ
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8.0 13 Reviews
  • Wykenhurst Residential Home, Hereford
Wykenhurst Residential Home is a privately owned care home in one of Hereford’s oldest residential areas.

The home is registered with the CQC to accommodate 25 people and provides a home from home while delivering the support and expert care to each individual.

A team of dedicated and qualified staff provide first class care and support to residents, who have a tailor made plan of care to ensure all their needs are met in order for them to continue leading a happy and healthy life.

Activities are tailored to the residents' wishes, which include pub outings, walks, gentle exercise sessions, reminiscence therapy, bingo, painting, arts and crafts, trips out on the homes mini bus to the cinema, farm parks, local woodland walks etc. The home also has links with local schools and clubs who like to come and perform for residents.

The home offers well appointed bedrooms and living accommodation, with a choice of daily home cooked meals.

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Care Provided by Wykenhurst Residential Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • July VII Ltd
  • Person in charge
  • Judith Jones and Laura Cook (Registered Managers)
  • Admission Criteria
    • No alcohol/drug dependancy
    • Ages 18+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Wykenhurst Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,016
    • Self-Funded Residential Dementia Care from £1,016
    • RESPITE Self-Funded Residential Care from £1,016
    • RESPITE Self-Funded Residential Dementia Care from £1,016
  • (these prices are only a guideline, please contact Wykenhurst Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Friends and Relatives can visit anytime, if it is a late/early visit telephone contact to be made with the home first.


  • Parking

  • Free street side parking in front and side of the property


Wykenhurst Residential Home Reviews (13)

8.0

Wykenhurst Residential Home has a Review Score of 8.0 (7.950) out of 10, based on 1 reviews in the last 2 years. Over all time Wykenhurst Residential Home has 13 reviews.

Overall Experience

  • 8
  • 5
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Date Published

13
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12

Review from Frank M (Brother of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was at Wykenhurst for 12 years. He was as settled as content as he had ever been in his many years in residential care. Wykenhurst provided a good balance between care and maintaining his freedom. It really was his home with staff being part of 'his family'. For the last three months of his
life the staff went above and beyond in providing care and support for him and the immediate family. Staff even visited him in hospital taking suitable treats to enhance his quality of life. In short, nothing was too much trouble.

Reply from Rebecca Dutson, Business Manager at Wykenhurst Residential Home

Thank you for your kind words, it was our pleasure to care for your brother.


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Review from A D (Wife of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has spent several years in Wykenhurst and has always received excellent care. The staff have been supportive to me and my son. I can see that he is content and happy in this care home.

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Review from J B (Sister of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a stay of many years my brother now regards the Care Home as his home, and does not wish for any other. He appreciates the staff, who all appears to be both caring and efficient. They respect the residents and their families and encourage visitors and telephone contact.
The building provides
opportunities for privacy and for companionship. Care is given as required, and independence encouraged within the ability of the individual.
Those able to go out unaccompanied can do so, whilst others can do with the staff or family, is appropriate.
Those who do not want to go out can remain inside. In their bedrooms when they wish, or in one of the lounges, or in the garden room or the garden.
There is a television set in on of the lounges, and some of the residents choose to have their own television or radio sets in their bedroom.
Likewise, there is a payphone for general use, but any who wish can have a private phone in his or her bedroom.
The aim of all staff is making each resident feel truly at home.

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Review from Merryn H (Sister of Resident) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clearly, our experience has been more limited during lockdowns etc, but overall very positive. An excellent home characterised by its homely atmosphere and dedicated leadership. Worthy of trust in all respects. No need for more characters!

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Review from Sue B (Sister of Resident) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that a professional care service is being provided for my brother, with open and honest communication from the care home at all times. Also very caring and responsible staff who are kind and patient with my brother's complex needs. The consistently good quality of care is reassuring for me as
I live almost an hour's drive away. Pre-covid I often rang to arrange a visit at short notice due to my working pattern and was always welcome and able to spend time with my brother who has maintained the best health we can expect given his needs and even made slight improvements in some areas.

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Review from Sue R (Sister of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has lived happily at Wykenhurst for a number of years. I couldn't wish for better care for him.

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Review from B E (Sister of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm in constant contact with my sister, but can only visit twice a year.
However, from this, I can conclude that I am very happy with the care and accommodation that she is provided with.

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Review from R T (Sister of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wykenhurst Care Home has a warm and friendly atmosphere whenever I visit. The staff are always helpful and I am always greeted with an update on my sister's condition. Wykenhurst has a comfortable, homely feel, which must make it easier for the residents to settle. This review is based on my yearly
visits.

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Review from G P (Brother of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I recently visited my sister at Wykenhurst with my wife, we were made to feel really welcome by the staff and all the residents. We had a guided tour and found the home to be very clean and spacious. What struck me was there were parts of the house that were busy i.e restaurant plus communal areas but
there were areas that were very peaceful, garden room. The garden is very good.

Reply from Lyn Rushgrove, Director at Wykenhurst Residential Home

Thank you so much for your feedback it really is much appreciated.


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Review from Kathleen W (Sister of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My concern for care was soon put to rest as the staff and management have been wonderful with their caring and ability in every aspect of the word 'care'.

Reply from Lyn Rushgrove, Director at Wykenhurst Residential Home

Thank you for your feedback much appreciated - I will feedback the response to all our staff.


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Review from A D (Wife of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in full-time care for just over one year. He previously spent 2 days in daycare. I am very happy with his care at Wykenhurst Residential Home and would not hesitate to recommend the home.

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Review from Graham H (Sister of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relative has been in Wykenhurst for one year. He has not always been the easiest to manage due to his dementia. The staff have been helpful in all aspects and have kept us well informed. Above all, we appreciate the efforts to make everything homely with respect for the wishes of the residents.

Reply from Rebecca Keenan, Care Manager at Wykenhurst Residential Home

Thank you for your kind words.


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Review from Natalie V (Nephew of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wykenhurst Residential Home is a lovely family run care home where the residents are given dignity, respect and are very well cared for. I have experience of two relatives living there and both have received excellent care. Communication between staff, residents and family is good. It is a lovely warm
and safe environment with a real family atmosphere. I am always greeted with a smile from staff with an update of my relative.

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Current Review Score: 8.0 (7.950)

Overview of Review Score

The Review Score of 8.0 (7.950) out of 10 for Wykenhurst Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Wykenhurst Residential Home is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.2 Points relating to the number of positive Reviews for Wykenhurst Residential Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5. 1 Positive Reviews ÷ 5 = 0.2

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Wykenhurst Residential Home

What types of Care is Wykenhurst Residential Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wykenhurst Residential Home provide?

Palliative Care, Day Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Wykenhurst Residential Home have?

There are 23 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Wykenhurst Residential Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wykenhurst Residential Home to the centre of Hereford?

0.9 mile(s) as the crow flies, distance by road may be significantly further.