The Avenue Care Home

23 Avenue Road, Malvern WR14 3AY
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9.8 35 Reviews
  • The Avenue Care Home, Malvern
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Care Provided by The Avenue Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • The Avenue Care Home Ltd
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (1)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for The Avenue Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £800
    • RESPITE Self-Funded Residential Care from £800
  • (these prices are only a guideline, please contact The Avenue Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of The Avenue Care Home? View your Advertising Options

The Avenue Care Home Reviews (35)

Total of 35, showing 1-20
9.8

The Avenue Care Home has a Review Score of 9.8 (9.816) out of 10, based on 21 reviews in the last 2 years. Over all time The Avenue Care Home has 35 reviews.

Overall Experience

  • 32
  • 3
  • 0
  • 0
  • 0

Date Published

35
0
8
21
14

Review from C P (Sister of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made to feel very welcome when first entering the care home. The staff are very friendly and caring towards clients' families and clients themselves.

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Review from C T (Friend of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Avenue Care Home was nice and clean and the staff were nice and friendly.

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Review from R K (Brother of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been living at the Avenue Care Home for many tears. I can't imagine a better place for her.

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Review from L B (Friend of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for organising events such as the tea party. It's good for residents to welcome families and friends.

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Review from C R (Brother of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very friendly and make everyone welcome. Care for the residents is first class and everyone seems very happy. Well done all.

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Review from M H (Friend of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy atmosphere, residents are kept busy and given lots to do. My friend is very happy here.

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Review from V S (Sister of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my visit, I was greeted warmly by the staff. The residents were either sitting quietly or interacting with their visitors. The staff were caring and considerate making sure we had enough refreshments. Staff took the time to converse with residents and involve them in the activities of the afternoon.
Everywhere felt relaxed and comfortable and we could stay as long as we needed.

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Review from N E (Friend of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my experience coming to The Avenue, staff were very friendly and the care home was very clean. I enjoyed my visit.

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Review from Z D (Friend of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very warm and friendly atmosphere.
All the residents seem happy and well looked after.
The staff are very caring.

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Review from Pauline K (Friend of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very reassured by everything I experienced during my time here this afternoon, that my friend is in a very good place!

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Review from Graham W (Husband of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your first impression is that The Avenue is a 'home from home' - and it certainly is. I am most impressed with the level of care, and especially the staff who I have found to be open and have a genuine desire to look after and support the residents in their care. My family and I are very happy that
my wife is happy and content in such a positive environment.

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Review from Carl W (Brother of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first submitted a review of The Avenue in July 2019 and at the time was delighted with the level of care and attention to detail from all the staff. Four years have past and I am very pleased to say that nothing has changed. My sister continues to be very happy here and I can relax safe in the knowledge
that she could not be in better hands. Communication from the staff remains excellent and I can rely on the team at The Avenue to always act in my sisters best interests.

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Review from Philip M (Husband of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly, knowledgeable and extremely pleasant.

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Review from L R (Mother of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son always seems well-dressed, clean and tidy. The staff also are very friendly and helpful.

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Review from A M (Wife of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are very helpful and extremely caring. We have our own rooms and can decorate as we wish.
We can, or if you won't want to, participate in activities or do whatever you want! The meals are excellent, and everyone has a good sense of humour, and we help each other.
There is a smoking
shelter for those of us who smoke, and I think it is one of the best places I have stayed in.

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Review from A K (Daughter of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy here. She is always monitored and always tells us things she has done. She has bipolar and her needs are met constantly. She likes to communicate and staff are always there for conversations. Mum has a lovely room, a caring group of staff that look after her.

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Review from S F (Sister of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are pleased with my brother's care here.
Friendly staff, very supportive and patient.
Well done! Keep up the good work.

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Review from A E (Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've lived at The Avenue happily for about 12 years and find it a real blessing indeed! All the staff have taken amazing care of me and treated me with a great sense of dignity. The management and owners also got a 10-star rating. I'm very grateful indeed.

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Review from S D (Sister of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well run with good food and choices, always very clean and fresh. The staff are always friendly and helpful.

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Review from D D (Sister of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Now retired it gives me great peace of mind that my brother is so well cared for by staff at the Avenue. Due to illness this year I was unable to visit as often, it was so comforting to know all was well with regular updates from the Avenue office and any queries I had answered immediately. So pleased
I found the Avenue Care Home in its beautiful peaceful surroundings of the Malvern Hills.

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Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for The Avenue Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.816 for The Avenue Care Home is calculated as follows: ( (206 Excellents x 5) + (42 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 250 Ratings = 4.816

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Avenue Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about The Avenue Care Home

What types of Care is The Avenue Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Avenue Care Home provide?

Palliative Care, Day Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Avenue Care Home have?

There are 21 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Avenue Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Avenue Care Home to the centre of Malvern?

0.4 mile(s) as the crow flies, distance by road may be significantly further.