Beechwood Residential Care Home

Holly Green, Upton upon Severn, Worcester WR8 0RR
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9.7 79 Reviews
  • Beechwood Residential Care Home, Worcester
Beechwood is a thriving care home full of activity, which has a warm, family feel the moment you walk through the door.

Not only do the team provide residential and dementia care, they also offer pre-bookable respite care breaks. These are ideal for carers who might need a short break themselves, with the peace of mind of knowing their loved one is in safe hands.

The enormous gardens are the perfect spot for residents to enjoy growing their own fruit, vegetables and herbs, which is then used in the kitchen, where the chef creates delicious home-cooked meals.

During the summer, the team supported residents to create their own personalised garden plots and window boxes, where they have grown everything from flowers and beetroot to tomatoes. And the gardens are perfect for when ponies from the local riding stables pop in.

The team are passionate about enriching the lives of their residents and supporting them to have a very active role in how their home is run. Beechwood’s resident ambassadors provide feedback at residents’ and relatives’ meetings and welcome potential residents, spending time answering any questions they or their loved ones might have.

The local community is embraced into life at Beechwood. Local nursery children, community volunteers, a singing group, Gina’s exercise class and Malvern Community Library are all regulars. Animal visits are also popular, with everything from therapy dogs to reptiles!

Every Friday people from the Upton community join the residents for coffee and cake (11am- 2pm).

A hairdresser visits for weekly appointments in the home’s salon, and there is a large lounge, as well as smaller lounge areas and a conservatory to spend time with family and friends, who are welcome at any time. And families can also see what the residents have been enjoying doing on the home’s private Facebook page.

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Care Provided by Beechwood Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Eve Owen (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002
    • Number of floors: 1

Funding & Fees Guide for Beechwood Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,046
    • RESPITE Self-Funded Residential Care from £1,046

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1046 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Beechwood Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Beechwood Residential Care Home Reviews (79)

Total of 79, showing 41-60
9.7

Beechwood Residential Care Home has a Review Score of 9.7 (9.677) out of 10, based on 26 reviews in the last 2 years. Over all time Beechwood Residential Care Home has 79 reviews.

Overall Experience

  • 55
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Date Published

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Review from Sara P (Daughter of Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The teams of staff have been really supportive for my mum and family. It is so hard to have to make the decision to put your loved ones in any home but I am so happy that my mum is kept happy, safe and well.

Reply from Fae Doherty, Senior Marketing Officer at Beechwood Residential Care Home

Thank you for your kind words about our home and team, they will really appreciate it. Best wishes, Fae.


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Review from M B (Brother of Resident) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Coronavirus lockdown, thus far, has been handled well at Beechwood Residential Care Home. We've been kept informed of changes during lockdown by the staff, able to speak to my sister regularly on the telephone and, latterly, arranged a garden visit which was very well organised and appreciated. Thank
you to all the staff for their hard work in caring for the residents and keeping them safe during the lockdown.

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Review from Peter D (Son of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has enjoyed her time at Beechwood, which has been due to the care given by the staff at the home. The facilities are good. Thinking about the future it would be nice to see Mum in a room with better furniture and bed lining. Looks very dated and of poor quality.

Reply from Fae Doherty, Senior Marketing Officer at Beechwood Residential Care Home

Thank you for your kind words about our team. I will be sure to pass your feedback onto the team. Best wishes, Fae.


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Review from S H (Daughter of Resident) published on 10 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my father is getting. Always letting us know if there are any issues like if he has had a fall, especially with the COVID lockdown.

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Review from P T (Niece of Resident) published on 10 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot speak highly enough of Beechwood. The Manager and her staff are the best, especially through this very stressful trying time. They have kept everyone well and free from the virus. They have done so well. My Aunt has been going off her food somewhat so they are going above and beyond coaxing
her with her favorite foods, also milkshakes with extra cream or icecream in. She loves them. She is a very lucky lady to have gone to Beechwood and we feel very lucky also that she is there.

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Review from S Y (Daughter-in-law of Resident) published on 10 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum settled in well. Staff is extremely kind and caring and nothing is too much trouble. The meals look excellent and very healthy. Various activities going on to keep the residents active.

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Review from J H (Son of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my father for the first time since he moved into a care home. I was delighted with the help he and I received, with talking to each other in the garden. It was a great relief to all members of his family to see him happy and safe. Also to see first hand the excellent support he is getting.
On behalf of all his large family, I cannot thank the staff enough.

Reply from Fae Doherty, Senior Marketing Officer at Beechwood Residential Care Home

Thank you for your kind words about our team, it's lovely to hear you were able to see Dad. Best wishes.


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Review from Sue (Daughter-in-law of Resident) published on 14 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home and staff are friendly and professional. After searching many homes this one was always a favourite because of their friendly and attentive manner and homely setup. They give confidence that the resident is incapable and safe hands. They have kept me informed and been there to talk and
provide comfort. Proving they not only care for the resident, my mum-in-law but the family too. Thank you.

Reply from Fae Doherty, Senior Marketing Officer at Beechwood Residential Care Home

Thank you for such a lovely review - I will be sure to pass this onto the manager and the team. Best wishes.


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Review from E B (Friend of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident for approximately 6 months and has received excellent care. The staff are wonderful, very supportive, hard-working and understanding. In some areas, they do need extra help because of the needs of the residents in their care. The activities arranged are very good and the
staff concerned work hard, encouraging the residents to get together. He has a very pleasant room, complete with television and views of the lovely grounds outside. He loves the food and there is always plenty to choose from I would certainly recommend Beechwood.

Reply from Fae Doherty, Senior Marketing Officer at Beechwood Residential Care Home

What a lovely review thank you so much. The team will really appreciate it. Best wishes.


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Review from K F (Day Care) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. Food excellent.

Reply from Fae Doherty, Senior Marketing Officer at Beechwood Residential Care Home

Thank you for your lovely review - I will be sure to pass this onto the team. Best wishes.


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Review from C G (Son of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We really appreciate all the love and great care shown to Mum. The room, layout and facilities at Beechwood are excellent. However, it is the dedication, hard work, approachability and friendliness of the staff which really impressive. Mum is treated with great dignity. A big thank you to you all.

Reply from Fae Doherty, Senior Marketing Officer at Beechwood Residential Care Home

Thank you for taking the time to review our home. I will be sure to pass your kind words onto the manager and the team. Best wishes.


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Review from M O (Daughter of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased to have found Beechwood Residential Care Home for my mum who has sense memory loss and poor vision amongst other ailments. She initially went for a respite stay but has now decided to become a permanent resident. Every member of staff that I have met and I cannot praise them enough.
The home itself is light, bright, airy and very clean. The meals are lovely full marks to the brilliant catering staff. Mum's room is not overly big but is clean and tidy and overlooks the garden. The only downside is that the rooms do not have en-suite toilets.

Reply from Fae Doherty, Senior Marketing Officer at Beechwood Residential Care Home

Thank you for your kind words. It is wonderful to hear how pleased you are with our home and the team! Many Thanks.


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Review from Brian W (Son of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 18 months and has dementia which has been a bit challenging at times. The dedication of staff and management has been excellent.
Loving care is at the heart of Beechwood.
It isn't posh and rooms are not ensuite but it is the care and respect that matters.

Reply from Fae Doherty, Senior Marketing Officer at Beechwood Residential Care Home

Thank you for your kind words about our home. Your feedback is truly invaluable to our team and to the care we provide so it is much appreciated. Best wishes, Fae


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Review from Mikey B (Son of Resident) published on 10 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has severe dementia with other problems and was cared for within the family up to late April 2019. Mum's needs are complex and she has had 1to1 attention. The manager at the home reassured us they could cope with mum and would look after her well.
I have now got to know most of the staff, who
I find to be very caring and helpful. It has been difficult initially for mum to cope but the home is getting used to her and we have had frequent contact to settle her.
The doctors' surgery for Beechwood provided excellent support and communication with us. They are very welcoming of guests and I feel comfortable visiting any time. The garden is safe and wonderful and a wildlife haven. I like to sit in the garden with her. The four small units are interlinked and residents can wander freely between. Had Sunday lunch in the Conservatory and food and catering staff are lovely. The tall chef is constantly walking between the Units to talk with staff or residents. Staff welcome you with a smile on their faces.

Reply from Fae Doherty, Senior Marketing Officer at Beechwood Residential Care Home

Thank you for your thorough review, and kind words. Your feedback is truly invaluable to our team, and to our potential residents and their families so thank you. I will be sure to pass this onto Mancy and the team. Best wishes.


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Review from Nick F (Cousin of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Small and very friendly home. All on the ground floor with easy access to the gardens for residents. The staff are very caring and do all they can to make Beechwood a happy place to live. The food is excellent, with residents getting a choice to meet their preferences.

Reply from Fae Doherty, Senior Marketing Officer at Beechwood Residential Care Home

Dear Nick, thank you for your kind words and for taking the time to review our home. I will be sure to pass this onto the manager and the team. Best wishes, Fae.


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Review from P F (Son of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the care and dedication of the staff and carers at Beechwood in Upton upon Severn.
My mother has improved drastically since arriving at Beechwood. The carers are absolutely lovely and make her feel at home and totally loved. A big thank you to them all.

Reply from Fae Doherty, Marketing Officer at Beechwood Residential Care Home

What wonderful feedback! Thank you so much for your kind words about our lovely team at Beechwood - we are so glad your mother feels so at home with us. I will make sure to pass this onto the team. Best wishes, Fae


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Review from J A (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

- Manager brilliant. As are senior staff.
- Agency staff? Not good enough.
- Care staff should work on the same unit to give continuity with residents.
- Rooms need to be improved. Bigger and ensuite.
- More encouragement required from carers to residents,
- Although activities are present, haven't
actually seen any taking place.
- Should be two staff on each unit - not one.

Reply from Jo Butler, Regional Manager at Beechwood Residential Care Home

The regional manager said: “Thank you for your review and positive comments about our manager and senior staff. I am sorry you feel this way about some of the other aspects of the home. We always have the correct number of staff on duty to care for our residents and have successfully recruited some fantastic new permanent staff to our team who are settling in really well. We are often complimented on the wide range of activities that our activities team provides, some of which are more personalised one-to-one sessions in people’s bedrooms, which might be why they are not always visible. We rotate staff around the home to ensure they have the best knowledge of our residents and their needs, but in our dementia unit, we keep the same staff to give that extra sense of reassurance and continuity. If you would like to discuss any concerns with me in person, I would be more than happy to speak to you.”


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Review from Michael H (Son of Resident) published on 31 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mother died on 1st July, but she lived at Beechwood for 2.5 years. During that time she was generously loved and cared for and fully accepted for who she was. We chose Beechwood not for its elegance or luxury (though it is very adequately comfortable), but for the quality of care. We were not
disappointed. She was unable to take part in many of the activities but the programme was very good. Though there were a few management changes and a bit of staff turnover, the care still shone through.

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Review from Ronald D (Husband of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff carers and staff always very helpful in every way.
Everyone tries very hard to give satisfaction.

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Review from Frances B (Daughter of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came here in August 2017 having spent 2 years in another home elsewhere.
The family has been more than satisfied from the very beginning, including preliminary visits.
The Alzheimer unit staff have such a good understanding of the care needs and their kindness and consideration is impressive.
The
whole ethos of the home appears to be geared towards ensuring the residents are comfortable and content and all levels of staff join in to contribute to a caring and friendly atmosphere.

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Current Review Score: 9.7 (9.677)

Overview of Review Score

The Review Score of 9.7 (9.677) out of 10 for Beechwood Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.677 for Beechwood Residential Care Home is calculated as follows: ( (217 Excellents x 5) + (74 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 303 Ratings = 4.677

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Beechwood Residential Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (6)

Eve

Eve Owen

Job Title: Home Manager

Joined: 2021

I am proud of the home and the team here, who are supportive and make Beechwood feel like a family.


The home is set out so residents are able to access our gardens and have social interaction and we work in collaboration with them so they have a purpose to their day. This supports everyone’s well-being.


Sanctuary Care gives everyone opportunities to be the very best they can be.


Zoe

Zoe Rira

Job Title: Deputy Manager

Joined: 2022

"At Beechwood there is such a friendly atmosphere and we're one team - we set and achieve goals and ensure continuity with our residents' interests and routines. Our residents feel a sense of purpose and belonging and it makes me want to be at work every day - it's a joy. "


Zoe has worked with Sanctuary Care for many years, and in 2021 she won the Care Hero Award in the Worcestershire Health and Social Care Awards, as well as being crowned overall winner of the entire event!


Sue

Sue Kemp

Job Title: Catering Assistant

Joined: 1989

I have worked at Beechwood for 34 years and I love the residents - they are so friendly. The team is amazing and I love working with them. And the management is very supportive and understanding.


Susan

Susan Shonhiwa

Job Title: Care Assistant

Joined: 2022

I love the environment and the team I work with at Beechwood. I love the residents and making them happy. And the management is welcoming and supportive.


Dee

Dee Shepherd

Job Title: Activities Co-Ordinator

Joined: 2022

I love working with the team and making our residents happy. I love coming to work and enjoy my job at Beechwood.


Sian

Sian Owens

Job Title: Activities co-ordinator

Joined: 2022

Giving the residents here at Beechwood a sense of purpose makes me feel happy and fulfilled.