Beechwood Residential Care Home

Holly Green, Upton upon Severn, Worcester WR8 0RR
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9.7 79 Reviews
  • Beechwood Residential Care Home, Worcester
Beechwood is a thriving care home full of activity, which has a warm, family feel the moment you walk through the door.

Not only do the team provide residential and dementia care, they also offer pre-bookable respite care breaks. These are ideal for carers who might need a short break themselves, with the peace of mind of knowing their loved one is in safe hands.

The enormous gardens are the perfect spot for residents to enjoy growing their own fruit, vegetables and herbs, which is then used in the kitchen, where the chef creates delicious home-cooked meals.

During the summer, the team supported residents to create their own personalised garden plots and window boxes, where they have grown everything from flowers and beetroot to tomatoes. And the gardens are perfect for when ponies from the local riding stables pop in.

The team are passionate about enriching the lives of their residents and supporting them to have a very active role in how their home is run. Beechwood’s resident ambassadors provide feedback at residents’ and relatives’ meetings and welcome potential residents, spending time answering any questions they or their loved ones might have.

The local community is embraced into life at Beechwood. Local nursery children, community volunteers, a singing group, Gina’s exercise class and Malvern Community Library are all regulars. Animal visits are also popular, with everything from therapy dogs to reptiles!

Every Friday people from the Upton community join the residents for coffee and cake (11am- 2pm).

A hairdresser visits for weekly appointments in the home’s salon, and there is a large lounge, as well as smaller lounge areas and a conservatory to spend time with family and friends, who are welcome at any time. And families can also see what the residents have been enjoying doing on the home’s private Facebook page.

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Care Provided by Beechwood Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Eve Owen (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002
    • Number of floors: 1

Funding & Fees Guide for Beechwood Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,046
    • RESPITE Self-Funded Residential Care from £1,046

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1046 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Beechwood Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Beechwood Residential Care Home Reviews (79)

Total of 79, showing 61-79
9.7

Beechwood Residential Care Home has a Review Score of 9.7 (9.677) out of 10, based on 26 reviews in the last 2 years. Over all time Beechwood Residential Care Home has 79 reviews.

Overall Experience

  • 55
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Date Published

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Review from Edna M (Resident) assisted by family/friend published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review was very good. The home is friendly and the staff are excellent. Food is good and I have enjoyed being here.

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Review from R W L (Regular Volunteer) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beechwood Residential Care Home and is for more than just a residential home! It is a 'home' in every sense of the word.

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Review from H E (Daughter of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home seems well-designed for residents. There are separate units arranged on ground level and linked. Residents live in homely groups, not too many people at once.


The option of a conservatory is good and a number of small sheltered gardens is very attractive and user-friendly. Staff work hard

to support residents and assisting at functions such as summer fete.

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Review from L G (Daughter of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise Beechwood highly enough. It's clean, cosy with a beautiful, airy conservatory that looks out over a long garden complete with raised beds and summer house. Staff are completely engaged with residents and treat all with respect and genuine empathy. Management is spot on. Food is excellent
and relatives are encouraged to pop in and share Wednesday/Sunday lunch. My mum has been there 6 weeks and is very happy there.

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Review from Brenda J (Daughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant environment, friendly and safe. Good level of care, staff are very busy and manage any issues that appear.

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Review from Ronald T (Husband of Resident) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Qualifications for making these views: Thirty years in Local Authority Services, with senior management experience of residential care for the mentally ill/handicapped and elderly persons. Tick boxes are a quick way to identify the good and bad areas but not the staff box.
My wife is a resident in
Beechwood, my daughter is a very experienced nursing officer and they hold very similar views to mine. The managers of this house are to be congratulated on their recruitment of staff. Staff who are everything you hope for in people caring for your loved ones. My vocabulary will not allow me to describe my observations adequately in a way that will do justice to the grand people that now care for my wife, based on and built on the foundation of kindliness.

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Review from Connie B (Resident) assisted by family/friend published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The food is wonderful. I see the chef often. I enjoy a glass of wine with my lunch from time to time. My laundry is done for me as is my bedroom. It's all very nice here. I love my carers.

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Review from Lesley P (Daughter of Resident) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Beechwood is very good. The staff are friendly helpful and caring. It is clean and the food is good. Activities person is very active my mother is well cared for and content.

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Review from Jackie B (Daughter of Resident) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am happy with the level of care that my mother receives. The 'floor' has very caring staff and do their jobs to the best of their ability but, sadly, they are often very understaffed at Beechwood Residential Care Home all year round. Staff are not given any incentive to stay by the management
at Beechwood Residential Care Home. The manager, in my opinion, does not support the staff in any way.

Reply from kate yates, senior pr officer at Beechwood Residential Care Home

Home manager Carole Hall said: “Thank you for your recommendation and your comments about my team – I’m really pleased you are happy with the care your mother receives. I’d like to reassure you that we always have the right number of staff on shift to care for our residents and whilst I was sad to read your views on the support my staff receive, I will, of course, ensure they all continue to feel supported and part of an extremely valued team here at Beechwood."


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Review from Zoe H (Granddaughter of Resident) published on 18 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My grandmother is happy. Probably need some more activities.

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Review from Lindsay S (Friend of Resident) published on 14 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Until recently I worked at Beechwood Residential Care Home myself (and remain friends with the residents who live there) and can wholeheartedly say what a lovely care home this is. The care staff are wonderful, genuinely kind, caring and understanding. I've found the home to be clean and full of laughter.
The food is very good, always fresh and plenty of it. I'd absolutely recommend this home to my friends and family.

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Review from Lyn M (Daughter of Resident) published on 14 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my mum 2-3 times per week and I am welcomed every time I come. I am reasonably happy with mum's care most of the time but feel on the actual dementia unit that she is on and we pay extra for, there is nearly always one member of staff instead of two. All these clients need full support of 2
people and also should have constant encouragement to eat and especially to drink plenty in order to avoid so many UTI infections on that unit.

Reply from Carole Hall, Home Manager at Beechwood Residential Care Home

“Thank you for your review and recommendation. We always have the correct number of staff on hand to care for our residents, including at mealtimes where they are there to encourage and support our residents to eat and drink. Some people are unfortunately more prone to urinary tract infections because of pre-existing medical conditions, however, we have a below than average number of UTIs for a care home of our size and take every measure we can to prevent them. Please do come and speak to me at any time at all if you do have any concerns.”


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Review from John S (Son of Resident) published on 23 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home clean and the residents well cared for. My father has vascular dementia and he is treated with the care and consideration. The staff know how to get him to laugh and brighten up his day. I have found the staff to be very competent and friendly - we often have a laugh when I come
- it feels like a home environment rather than the staid institutionalised environment. We often think of care homes having marks out of 10 - 9 and a half.

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Review from James S (Friend of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely home, beautiful gardens, such a welcoming and caring atmosphere.

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Review from Julie O (Friend of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently took my nan to visit an old friend who was living at Beechwood. The carers and staff made us feel very welcome, offering us drinks and cakes and sourcing us a fan to sit by as the conservatory was very warm.

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Review from Iris H (Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live at Beechwood and love the gardens, the carers and all aspects of my life at the home. My life is so much simpler and more relaxed.

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Review from Irene C (Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I love it here, care staff are wonderful.

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Review from Karen (Daughter of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Beechwood for a year now. At first she found the change in her life difficult, but the staff due to their care have reassured and helped her settle down. She is always treated with dignity and respect, and all her needs are dealt with appropriately in a kind manner. It is reassuring
for me to know that she is well cared for, happy and secure in a safe environment by dedicated professionals.

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Review from Lesley (Daughter of Resident) published on 14 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is cared for with efficiency and affection. The carers are all very kind to her and make it seem that physical help is no bother and give her as much personal dignity as possible. The staff are always friendly and welcoming to visitors, that is all the staff- kitchen, laundry, cleaners office
staff as well as the management and carers. My mother really enjoys the food which is well prepared and varied. The activities coordinator is energetic and enthusiastic and does a very good job. Management members are always approachable and helpful.

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Current Review Score: 9.7 (9.677)

Overview of Review Score

The Review Score of 9.7 (9.677) out of 10 for Beechwood Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.677 for Beechwood Residential Care Home is calculated as follows: ( (217 Excellents x 5) + (74 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 303 Ratings = 4.677

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Beechwood Residential Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (6)

Eve

Eve Owen

Job Title: Home Manager

Joined: 2021

I am proud of the home and the team here, who are supportive and make Beechwood feel like a family.


The home is set out so residents are able to access our gardens and have social interaction and we work in collaboration with them so they have a purpose to their day. This supports everyone’s well-being.


Sanctuary Care gives everyone opportunities to be the very best they can be.


Zoe

Zoe Rira

Job Title: Deputy Manager

Joined: 2022

"At Beechwood there is such a friendly atmosphere and we're one team - we set and achieve goals and ensure continuity with our residents' interests and routines. Our residents feel a sense of purpose and belonging and it makes me want to be at work every day - it's a joy. "


Zoe has worked with Sanctuary Care for many years, and in 2021 she won the Care Hero Award in the Worcestershire Health and Social Care Awards, as well as being crowned overall winner of the entire event!


Sue

Sue Kemp

Job Title: Catering Assistant

Joined: 1989

I have worked at Beechwood for 34 years and I love the residents - they are so friendly. The team is amazing and I love working with them. And the management is very supportive and understanding.


Susan

Susan Shonhiwa

Job Title: Care Assistant

Joined: 2022

I love the environment and the team I work with at Beechwood. I love the residents and making them happy. And the management is welcoming and supportive.


Dee

Dee Shepherd

Job Title: Activities Co-Ordinator

Joined: 2022

I love working with the team and making our residents happy. I love coming to work and enjoy my job at Beechwood.


Sian

Sian Owens

Job Title: Activities co-ordinator

Joined: 2022

Giving the residents here at Beechwood a sense of purpose makes me feel happy and fulfilled.