Brambles Residential Care Home

Birchfield Road, Headless Cross, Redditch B97 4LX
Submit a Review
9.6 90 Reviews
  • Brambles Residential Care Home, Redditch
The team at Brambles are devoted to supporting their residents to live life to the full. They follow Sanctuary Care’s Enriching Lives Framework, based on the six senses people need to feel truly happy and fulfilled – a sense of achievement, belonging, continuity, purpose, security and significance.

For example, one gentleman loved fishing, so recently a member of staff took him on a trip to a fishing lake with his daughter. He was proud as punch to catch five fish, which gave him such a sense of achievement. Another resident has special childhood memories of Studley Castle, so another member of the team took her and a small group of residents there for a special tea.

The team provides residential, dementia and respite care, which can be booked in advance, for example if you care for a loved one at home and would like to take a short break of your own, you can pre-book respite care for your loved one.

Brambles has a very warm, family feel. And there are lots of lovely spaces in the home to enjoy, from the beautiful large gardens, complete with an allotment plot, a summer house and a heated outdoor café pod. The bedrooms have ensuite walk in wet rooms and there is a hair salon, for regular appointments with a mobile hairdresser.

There are so many activities to enjoy, including gardening, regular visits from local school children, baking, knitting and book clubs, interactive games on the giant tablet and pampering sessions. There are plenty of trips out into the community, whether visiting a local garden centre or enjoying a pub lunch.

Residents enjoy home-cooked meals in the dining room every day, as well as freshly baked cakes with afternoon tea.

Show Brambles Residential Care Home on the Map

Care Provided by Brambles Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Andrew Green (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Brambles Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,317
    • RESPITE Self-Funded Residential Care from £1,317

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1317 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Brambles Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Brambles Residential Care Home Reviews (90)

Total of 90, showing 21-40
9.6

Brambles Residential Care Home has a Review Score of 9.6 (9.577) out of 10, based on 13 reviews in the last 2 years. Over all time Brambles Residential Care Home has 90 reviews.

Overall Experience

  • 59
  • 29
  • 2
  • 0
  • 0

Date Published

90
3
10
13
77

Review from Deborah H (Daughter-in-law of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, our mother is taken care of very well. The staff are always friendly and helps whenever needed. Reception staff are always helpful and informative. We're so glad we know she is well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David H (Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I became a resident here in July of this year. I realised I could no longer look after myself so a care home was the sensible option. I did not expect to like it but in fact, I am very happy in my new home, having been made to feel welcome and all my needs have been met by a wonderful team of carers
who really care!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R H (Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no problems here, I'm happy and relaxed about my stay here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dorothy T (Daughter-in-law of Resident) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been a resident for 6 years; in June she entered into end of life care. She was treated with excellent physical care, her dignity and medical needs were met with compassion and efficiency throughout. We, as a family were thoroughly supported, informed and cared about during this
very difficult and distressing time. Every member of staff showed regard for our needs, from office, ancillary and caring staff , thus we feel she was cared for in every sense of the word. Her subsequent passing was dealt with so kindly it made a very difficult time bearable. Her funeral was marked by staff when we followed the hearse to see staff and residents paying their respects outside the home. Truly a family in every sense of the word. We thank them all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane T (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Brambles Residential Care Home in Redditch have been superb in their care of my Mum, including her end of life care recently. They not only care about their residents but the family as well. Our Mum spent 6 years at the Brambles Residential Care Home, and their care and attention to detail
was excellent. Thank you to all the staff and manager for this.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Terry T (Son of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all members of staff to be pleasant, helpful and willing to be helpful in any which way they can. Communication skills are good and my mum seems to be quite settled in the Brambles Care Home. We all thoroughly enjoyed the platinum jubilee street party celebrations. Well done everyone and
thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with Brambles Residential Care Home. I feel safe in the knowledge that I know my parents are being well looked after. My father loves it and is now complaining he is putting on too much weight as the meals are so good. The staff are lovely to them and me when I visit. Nothing is ever
too much trouble. Thank you Brambles Residential Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda C (Niece of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my aunt from 15th to 28th June, and I would like to thank the Brambles manager for making this concession as we had a lot to do to tie up her affairs in the former house and take her some of her possessions from home to make her room feel more familiar. It was also lovely to see her each day
as I will only visit Redditch maybe every 3 months. Your staff were very friendly, accommodating, cheerful, and efficient, and I thank them for being so very welcoming. I was very impressed by the caring, and kindness of every one of the carers, and a special mention for the younger members of your staff, the patience, and caring to those they take care of is heartwarming to see. A younger generation making us all feel proud. You all do a great job in very difficult circumstances anyway, but with the current restrictions because of covid-19, your staff handle these challenges amazingly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane L (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into the Brambles in October 2019. Luckily he had time to make it feel like home before the pandemic struck so he was quite happy to be locked down there.
The staff are amazing he always says they are all lovely and he has never complained about anything not even the food. In fact he
loves the food even though he can’t remember what he’s eaten an hour after the meal!
My father is ex army and has formed a very close bond with a senior carer who is also ex army. Recently this carer has arranged for my father’s medals to be cleaned and mounted. When he got them back he presented them to my dad in the lounge making my dad feel very special. We of course paid for this but the carer said initially he would pay for them himself!
It’s never easy having to place a relative in care but our decision to use The Brambles is the best one we could have made he is having a lovely winter of his life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anna C (Daughter of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was looked after on the top floor of the Brambles Care home for 5 years. I say looked after - what I mean is that he was cared for and loved by the staff. Dad had vascular dementia and after having had a number of respite stays previous to him moving there we could not have wished for a better
home for him. Not only was Dad cared for but when we visited we were made to feel very welcome too. Pre-Covid there were events and fetes put on for the residents and their families which made you feel like you were a part of a very big/extended family. We will be forever grateful to the staff, the residents and the other residents' families for being a part of our lives these past 5 years. Dad sadly passed away but we know we can call and have a chat to the staff who spent so much time with Dad and gain some comfort from knowing they knew him in his final years. I would have no hesitation on recommending this home for your loved ones based on our experience.

Reply from Fae Doherty, Senior Marketing Officer at Brambles Residential Care Home

Thank you for such a lovely review - it's really heartwarming to hear your kind words and I am sure the team will think so too. Thank you and best wishes, Fae


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sophie M (Granddaughter of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has lived at Brambles Residential Care Home for over two years, moving from residential care to dementia care. As her needs have changed, the amazing team have adapted with her. While it has been sad to see her change as a person, it's been so reassuring that Brambles have been there
- keeping her safe and happy. They sing with her and make her smile every day. The team also support the family as well - especially throughout the Covid-19 pandemic. They have been sending us newsletters, making knitted hearts and personalised Christmas cards, while also supporting my dad to visit in person, with Covid-secure visiting options. It's all so safe and while we never thought we would live through a pandemic when she moved in, we are so pleased she has been at the Brambles throughout. I would recommend Brambles to everyone - the staff are just amazing. They've worked tirelessly throughout 2020 - the home, the team and the activities are perfect.

Reply from Fae Doherty, Senior Marketing Officer at Brambles Residential Care Home

Thank you for taking the time to write such a heart-warming review for the Brambles; our team will appreciate it endlessly. Best wishes, Fae


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne B (Daughter of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at The Brambles for 4 years and has been very happy and contented there. The recent COVID crisis has shown just how well run and caring this home is. While maintaining a safe environment for all the residents; they have also created activities to keep moral up.
When they
were able to do so the weekly visits (socially distance) were well managed and welcoming.
Whenever I have contacted the home there is always a warm welcome, time to discuss any concerns or queries. The admin/reception team are always very helpful and patient.
This home does meet Sanctuary Care's tag line: "Keeping Kindness at the heart of our care".
Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham V (Son of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Impossible to fault the standard of care. The staff are attentive, caring, helpful and always have a sunny disposition. The home communicates with relatives fully. The accommodation is comfortable, spacious and kept properly clean. The food is much enjoyed, varied and plentiful. Snacks and drinks are
readily and regularly provided. Entertainment and outings are plentiful, albeit that my mother is not inclined to participate. The home has also managed the coronavirus outbreak extremely well. We have absolutely no complaints and would unhesitatingly recommend this care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from June S (Daughter of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother became a resident during the coronavirus outbreak, which made visiting impossible to start with. I kept in touch via phone calls with her and had reports from staff. The carers and admin staff have always been helpful and advised when items are needed. I have rated as best I can in the circumstances,
having not yet been able to visit my mother inside the home or in her room.

Reply from Fae Doherty, Senior Marketing Officer at Brambles Residential Care Home

Thank you for your kind words about our home and team. Best wishes, Fae


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda J (Daughter of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Activities at home are good, but as Mum has hearing and poor close sight she finds it hard to join in. She could do with more hands-on help. Cannot fault any of the staff/carers. They have worked their socks off to keep everybody safe. I am so proud of them for what they coped with and put themselves
out to make sure everyone is safe. Thank you.

Reply from Fae Doherty, Senior Marketing Officer at Brambles Residential Care Home

Thank you for your kind words about our home and team - they will really appreciate it. Best wishes, Fae


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jules R (Son of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered the care home in February 2020. Since then I have been extremely pleased with the care given to my mother. All staff have been polite and professional in their duties and have accommodated family visits efficiently during the virus pandemic. The facilities are clean, tidy and well
organised. Well done!

Reply from Fae Doherty, Senior Marketing Officer at Brambles Residential Care Home

Thank you for your kind words about our home and team. Best wishes, Fae


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R K (Daughter of Resident) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The resident has always received excellent care for both her physical needs and leisure needs. The staff are caring and diligent, and communication between home and family is good. The resident always appears content and happy. Everything seems to be done to a fairly high standard.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P C (Daughter of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Clean, friendly with well-trained staff. Most importantly caring, empathetic and compassionate care to my Mother and us as a family. Able to relax knowing my Mum was cared for and safe.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert C (Husband of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My wife has been a resident at The Brambles in excess of 7 years - due to Alzheimer's.
When she first arrived the Brambles was a homely, pleasant environment. But in recent times has been redecorated and changed to look more clinical. Such a shame because the staff and standards of care are second
to none but the environment now spoils the efforts of the staff. Also, the "new" furniture seems difficult to keep clean and is often dirty.

Reply from Fae Doherty, Senior Marketing Officer at Brambles Residential Care Home

Thank you for your kind words about our team and the care we provide.
I will pass all of your feedback onto the team.
Best wishes, Fae


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark A (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff helpful and informative and very friendly. They also provide for my mother's needs.

Reply from Fae Doherty, Senior Marketing Officer at Brambles Residential Care Home

Thank you for your good feedback about our home and team, we really appreciate your kind words.
Best wishes, Fae


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.577)

Overview of Review Score

The Review Score of 9.6 (9.577) out of 10 for Brambles Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.639 for Brambles Residential Care Home is calculated as follows: ( (109 Excellents x 5) + (38 Goods x 4) + (7 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 155 Ratings = 4.639

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.938 Points relating to the number of positive Reviews for Brambles Residential Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 12 Positive Reviews ÷ 12.8 = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Andy

Andy Green

Job Title: Home Manager

Joined: 2012

Andy has been a home manager with Sanctuary Care since 2012 and tells us what his role means to him.


I enjoy coming to work every day at the Brambles - the home has a lovely community feel and we all come here with a smile on our faces.


I have two parents in their 80s - one of them lives with dementia and one with kidney disease, so for me I'm always thinking about how healthcare needs to be both now and in the future, to continue to enrich the lives of our older generation.