Briarlea Care Home has a Review Score of 9.8 (9.817) out of 10, based on 9 reviews in the last 2 years. Over all time Briarlea Care Home has 45 reviews.
Review from J F (Daughter-in-law of Resident) published on 7 March 2025
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Review from G P (Daughter of Resident) published on 4 June 2024
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Review from S S (Daughter of Resident) published on 4 June 2024
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Review from Raymond P (Son of Resident) published on 24 May 2024
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Review from Cheryl P (Daughter of Resident) published on 16 April 2024
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Review from Patricia G (Wife of Resident) published on 6 June 2023
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Review from B M (Niece of Resident) published on 3 June 2023
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Review from Claire W (Daughter of Resident) published on 23 May 2023
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Review from K T (Son of Resident) published on 23 May 2023
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Review from J J (Resident) published on 7 December 2022
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Review from Y B (Resident) published on 7 December 2022
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Review from Andrew W (Son of Resident) published on 17 November 2022
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Review from Brenda S (Resident) published on 24 October 2022
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Review from Caroline J (Daughter of Resident) published on 20 October 2022
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Review from Brenda S (Resident) published on 14 March 2022
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Review from L B (Daughter of Resident) published on 11 March 2022
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Reply from Mark Widdows, Owner at Briarlea Care Home
Hello, thank you very much for your recommendation. I am rather surprised by the score of 3 on activities, as we have an extensive programme that has seen not just quizzes, foot spa's, nail painting and sing a longs but cookery club, knit n natter sessions, making passports as part of an activity to fly to Paris on Briarlea Airways (in our own sitting room) to have photos taken in Paris. We held a week-long" Bush tucker trail" with much laughter in the team events, residents and staff recorded songs such as "Amarillo" and did a video to accompany it. Much of this is all available to see on our Facebook page. Kindest regards, Mark
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Review from M B (Resident) published on 10 March 2022
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Review from C S (Resident) published on 8 March 2022
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Review from Nicholas K (Son-in-law of Resident) published on 5 February 2021
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Review from Martin Y (Son of Resident) published on 10 September 2020
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The Review Score of 9.8 (9.817) out of 10 for Briarlea Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.917 for Briarlea Care Home is calculated as follows: ( (99 Excellents x 5) + (9 Goods x 4) ) ÷ 108 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.9 Points relating to the number of positive Reviews for Briarlea Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 9 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Jun 2019
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Job Title: Care Home Manager
Joined: 2003
Joanne, or Jo for short, has been at Briarlea since 2003. In fact, Jo was the first person that Briarlea’s owners Mark & Sally employed when they first took over the business. Back then, Jo was employed as a carer & cleaner but growing with experience – becoming a valuable member of the care team, before branching out into management, firstly as care co-ordinator, the deputy manager and now care home manager.
As you might expect over her many years at Briarlea, Jo knows all our residents and the home inside out. She’s Briarlea’s biggest cheerleader – and has a real drive to make each one of the care team (herself included) the most knowledgeable, skilled carers they can be. As Briarlea’s residents deserve the best!
Job Title: Carer
Joined: 1992
Lisa is Briarlea’s longest serving member of staff joining the team from leaving school – she’s been caring for residents since 1992! Over those years, we’ve all become familiar with the bright, cheery energy she brings to work each day. She’s has a wonderful, tranquil effect on the home. Lisa’s Mum, Val (now retired) also used to work at Briarlea. Lisa undertook a hairdressing course and is fully qualified, so on a Wednesday, Lisa and Val pop-in to do hair for any of our residents. But you have to book up fast - their perms are very popular.
Job Title: Chef
Joined: 2018
Lisa B has been a much-loved member of Briarlea since 2018. She is one of our in-house chefs and makes all our resident's favourite meals, including home-made Shepherd’s Pie, Fish & Chips and wonderful Roasts. But it’s in the dessert department where Lisa truly comes into her own. She’s known for her birthday cakes. As whenever it’s a resident’s birthday, Lisa will treat them to a home-made cake topped with whatever ingredients they desire, recently requested were – chocolate Aero, plus Jelly Babies – you name it, she’ll make it! This cake tradition brings all of Briarlea together. For every individual who calls Briarlea home, Lisa makes sure they feel special on their big day.
Job Title: Handyman
Rob is our handyman here at Briarlea. Whenever our residents need a lightbulb changed, a wardrobe fixed or if we’re simply sprucing up the home – we call straight for Rob. He’s our in-house superman. He’s also got a wicked sense of humour. So when he’s not up a ladder, you’ll probably find him larking about with residents. Rob is married to Jo and as husband and wife, they make a winning duo at Briarlea. It all lends to the homely, family-vibe we like to cultivate.