Burcot Grange offers a beautifully unique home. Please call for more information about rooms and weekly fees.
Plenty of parking at Burcot Grange and at the New Home The Lodge at Burcot Grange.
Burcot Grange Care Home has a Review Score of 9.8 (9.777) out of 10, based on 24 reviews in the last 2 years. Over all time Burcot Grange Care Home has 103 reviews.
Review from S S (Son-in-law of Resident) published on 5 February 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home
Thank you so much for taking the time to complete this wonderful review. We are so pleased your loved one is doing so well at Burcot Grange and that you, as a family, can see that too. It's always lovely to see you and your family when you visit.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Keith L (Respite Resident) published on 19 November 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home
Thank you for taking the time to complete this review. We appreciate your words and feedback and so glad that your stay was able to give you the respite following your operation rather than going home and having the comfort of the team around you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dell P (Resident) assisted by family/friend published on 22 October 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home
Thank you for your kind words. We are so pleased that you enjoyed your stay with us and that you felt the warmth from the team here at Burcot Grange. Hopefully, we will see you again just after Christmas! Thank you for taking the time to complete this review, we are very grateful.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gloria B (Mother of Resident) published on 16 October 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home
Thank you for taking the time to complete this lovely review. We are so pleased that your son loves his room. He has a great view from the window, looking out and into the reception area to be able to greet everyone.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Simon S (Son of Resident) published on 16 October 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home
Thank you for your very kind words and for taking the time to complete this review, it means a lot to us. We are so pleased that you are happy with the move Mum and Dad made together for their care needs.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Louise K (Daughter of Resident) published on 30 September 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home
Thank you for this wonderful review. We are so pleased that Mum is settling very well and relaxing more which in turn helps you, as her family, relax. She really is making her new suite her own and it looks great.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue C (Daughter of Resident) published on 23 July 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home
Many thanks for taking the time to complete this wonderful and detailed review of Burcot Grange, the team and the home for dad and his care. We are all so pleased that Dad has settled in so well and become very much part of the Burcot family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rachel R (Daughter of Resident) published on 8 July 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home
Many thanks for completing this lovely review. We will share this with the team. It's so lovely to see the progress that Dad has been making since he has been at Burcot. Let's keep it up!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S R (Friend of Resident) published on 23 May 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home
Thank you for taking the time to complete this wonderful review. We are so pleased that you find all team members helpful and we will share your comments with them too. Many thanks once again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J S (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home
Thank you so much for taking the time to complete this review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane W (Daughter of Resident) published on 5 March 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home
Thank you for taking the time to complete this lovely review of Burcot Grange.
We are so pleased that Mum and the family are happy with the care and the activities here.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P E (Son of Resident) published on 22 December 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home
Thank you for completing this wonderful review. We are so glad you feel Mum is safe, secure and a very happy lady.
Merry Christmas to you and your family too.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Roger W (Son of Resident) published on 25 October 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home
Thank you for completing this lovely review, and so pleased to hear this is how you feel about our team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Garry C (Respite Resident) published on 13 October 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home
Thank you for your lovely review and taking the time to complete this. Thank you for your comments and glad to have supported following your operation.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E R (Daughter of Resident) published on 12 October 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home
Thank you for lovely words. We're so glad to have been able to support with Mum's move to Burcot Grange and pleased with how well Mum is settling in and making new friends.
Many thanks for completing this lovely review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A P (Son of Resident) published on 29 September 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home
Many thanks for completing this review of Mum's care. The team will be pleased to see this.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie K (Daughter of Resident) published on 28 September 2023
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home
Thank you for completing this lovely review. It's always hard when a resident move's away from their home but we try our best to support them settle as well as possible and will continue to support in with mum.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anne R (Daughter of Resident) published on 20 July 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home
What a wonderful review. Many thanks for your lovely comments about our home and team members, we all appreciate it.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P H (Son of Resident) published on 3 July 2023
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home
Many thanks for completing this review of Burcot Grange.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sally M (Daughter of Resident) published on 31 May 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home
Thank you for this lovely review of Burcot Grange.
We are so pleased to hear that you feel this about the home when visiting your loved one.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.777) out of 10 for Burcot Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.777 for Burcot Grange Care Home is calculated as follows: ( (228 Excellents x 5) + (54 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 287 Ratings = 4.777
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Burcot Grange Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: General Manager
Joined: 2001
I am passionate about providing outstanding care for all our residents and creating a luxurious atmosphere in which the team can give their best. I believe Burcot provides a home from home to enable residents to feel comfortable with their surroundings. I love the fact that every day is different, with a new challenge to be met in the most open and professional manner.
I believe that the team and I go the extra mile for the residents and relatives to make them feel part of the ‘Burcot’ family.
I take time to get to know all our residents and for us to share our life experiences with each other. I took time out on my wedding day to pop in, so that the residents could see my dress and share part of my special day.
Job Title: Deputy Manager (Grange)
What I do:
I am here to support the home manager and our team to ensure our residents receive outstanding person-centred care in our beautiful care home, also that our residents feel supported and safe in their new home by the people who are caring for them. I am also here to support our loyal team who on a daily basis endeavour to give the best care they can to the residents who call Burcot Grange home.
I feel that myself and our team always go the extra mile to try and ensure our residents and relatives feel part of the Burcot family.
I feel very lucky to be able to look after residents who have had such life experiences and are willing to share them with myself and the team.
My experience:
I have 25 years’ experience in the care profession and in that time have worked in several places and gained lots of experience from nurses and other health care professionals I have been lucky to work with. I am also a qualified NVQ assessor which enables me to pass on my knowledge to new members of our care team who are looking to forward their career. I have also completed the level 4 in leadership and management programme.
About me:
I live locally to Burcot with my husband and my two dogs who are like my children. In my spare time I have lots of crafting hobbies that I enjoy doing. I am also mad on Disney and regularly enjoy trips to Florida were I can indulge in my passion.
Job Title: Home Admissions Advisor
What I Do:
The main part of my role within the homes is to meet families who are making enquiries for loved ones. A very sensitive time for most families and friends when choosing the right care home. I take time to understand why we are looking for a care home and to find out about the person, what they are like and their history, where they came from. It’s so interesting to hear about people and what they have gone through in their lives. I also go through managing the assessments with our teams and the paperwork before I hand over to our amazing care team and your new family.
I also work at the marketing for the home, arrange events and network within the local community.
My Experience:
I came into care by accident in 2015, however it’s the best thing that has happened. I love being in care. Although I’m not directly supporting our resident with their care needs, I can do other things like having a coffee and a chat or supporting a resident with a bit of shopping or going for a walk. I also support our families during what can be a difficult time for them.
About Me:
I love living and am always meeting family and friends when I can. They are my everything, I am very grateful for the family I was born into. I love to travel as much as I can and aim for at least 5 holidays a year. The other half and I have just refurbished our first home together which has been a very interesting experience and a learning curve for the next one!!
Job Title: Head of Activities
Joined: 2015
What I Do:
I see my role as making people smile, laugh and have fun! I fully believe that positive, physical and mental well-being comes from feeling content within yourself and your surroundings. laughter, feeling happy & secure’ is the best medicine there is. I passionately believe that the whole team has the remit of empowering our residents to feel this way & be part of the Burcot family’.
We ensure our residents’ needs are met by carrying out ‘Life History’ assessments, enabling us to fully plan each resident’s individual needs; intellectual, self-esteem, creative, social and spiritual to name a few. From these histories, I can organise and facilitate the many varied activities we have on offer here at Burcot and within our local community, with whom we have close links.
My experience
I started my working life as a WPC in the Metropolitan Police Force before changing career and going into Nursing (Learning Disabilities). This led me, in turn, to complementary therapies within the NHS. I was the first full-time complementary therapist in the country, and I was privileged to work within peoples’ homes, inpatients units, day centres, hospices and, latterly, chemotherapy units to reduce stress and anxiety for patients. I am an honorary member of a National Complementary Therapy association on whose committee I served. This involved setting national standards, writing more policies and organising national conferences. I achieved my long service medal of 20 years within the NHS.
About me
I enjoy travelling adventures with my family & sport too. My son enjoys & plays American Football, my daughter’s hobby revolves around horses & she show jumps (currently she represents her university) & my stepdaughter is a keen trampolinist! We’ve had a few visits to A&E over the years, as you can imagine with hobbies like these! We all ski or snowboard too, when we get the opportunity. My husband & I enjoy weekly Ballroom and Latin dance lessons, walking, socialising with friends and making the most of our National Trust membership. I try & get to the gym three times a week, to I enjoy Yoga & spin classes & try to get to the gym, although I sometimes swap it for a sit down with a book and a latte!
Job Title: Administrator
What I do:
I am the home Administrator for both the Grange and the Lodge at Burcot. I provide a dedicated all-round service to the two Homes and supervise the receptionists/administrative team. I am the first point of call for all Finance and HR related queries. My team and I are enthusiastically committed to creating and sustaining good relationships with residents and their relatives alike. We are all here to help.
My experience:
I have been in the admin team, and with Burcot Lodge since it opened in 2017. I have a diverse work history, across both public and private organisations, that has given me great experience and many skills which I bring to my role. In 2019 I won the Cinnamon ‘You make the difference award’ in the Non care category.
About me:
I live in Worcestershire with my husband and two children. We love the outdoors and exploring different parts of Britain and beyond.
Job Title: Head of Maintenance
Joined: 2013
My role at Burcot Grange covers a variety of tasks, including Health & Safety, making sure all the equipment and the building requirements are kept up to date with the correct regulations in place. My team and I respond quickly to any problems or queries that arise: no job is too big or too small.
My experience
I have worked at Burcot for five years, I started part-time and was made to feel welcome straight away by the residents and staff. When the position of Head of Maintenance became available, I had no hesitation in applying for the role. Before working at Burcot Grange, I worked for myself fitting kitchens and bathrooms.
About me
I have two grown-up lads and we enjoy going to watch the football together. We all support Liverpool FC and we go to Anfield whenever we manage to get tickets. I also enjoy listening to live music and I try and go to a gig as often as I can. I play Crown Green bowls a few times a week and I am the Captain of the Thursday Evening side.
