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Review from L W (Daughter of Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience

All the staff at Burcot Grange are very special people they work incredibly hard and have created a warm, welcoming family atmosphere for their residents and their visitors.
Since arriving at Burcot Grange my mom has blossomed into a happy engaging confident lady, she looks so well now as when she

arrived at Burcot Grange she was underweight and very anxious.
The staff have been absolutely wonderful they have showed her kindness, respect and the care from all the staff is excellent.
My mom is a vegetarian and the staff have taken the time to set up meetings with us to find out what type of things Mom likes or dislikes and her favourite meals, so they have been able to provide her with plenty of choice on the daily menu - She has now gained the weight she lost in hospital and looks forward to her meals.
Since Mom has lived at Burcot Grange we’ve got our mom back, glamorous, make up on and ready for life! Thank you.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home

Thank you so much for taking the time to complete this wonderful review.
We are so pleased to hear how happy you are with Mum's care and her progress since she has been here. Mum is always glamorous and a real pleasure to have her at Burcot.

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Review from Gladys H (Friend of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience

I have visited at least 10 nursing/care homes for over 20 years and Burcot Grange is far superior to all of them in many ways.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home

Thank you for taking the time to complete this review, we are very grateful for your lovely compliment.

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Review from Anne R (Daughter of Resident) published on 8 May 2023
Submitted via Postal Card • Report

Overall Experience

My mother is a relatively newcomer to Burcot Grange Care Home, having spent three weeks on respite care in March. She is gradually adapting to the fact that this is her permanent home and is settling in quite well. Everyone has been very kind to Mum and all the family and I am sure she will be very

happy here.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home

Thank you so much for taking the time to complete this review. It's been a pleasure to have Mum with us at Burcot Grange and although it takes time for residents to settle, she is doing very well and long may that continue.
We all love seeing her happy smile here.

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Review from Annie W (Daughter of Resident) published on 3 April 2023
Submitted via Website • Report

Overall Experience

Burcot has given my mum a new and enjoyable life. I have seen her smile more, dance, sing and enjoy making friends there. She is hugged and loved by the staff. They have supported Mum through the very sad passing of my dad recently, with such enormous compassion and care. She has thrived physically,

mentally and socially. We are so grateful to all the staff. The staff cared for my dad to such a high standard, I simply cannot thank them enough. As a family, we made wonderful memories at Burcot with Dad- he loved to enjoy the beautiful gardens, the events, the happy hours, quizzes and outings- especially the trips on the wonderful narrow boat, despite being in a wheelchair. The homemade cakes and shortbread were a highlight for Dad! The meals are lovely, the dining room is elegant and it is a joy to be able to share meals with loved ones there. Birthdays are celebrated as well as special days such as mothers/fathers day and obviously Christmas and Easter. The staff without exception are outstanding.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home

Thank you so much for taking the time to complete such a glowing review for Burcot Grange.
It is our pleasure to have looked after your father and continue to look after your mother. We were happy that Dad was able to enjoy the gardens and trips out during his time with us and hope that continues with your mother and that you all as a family can join us and enjoy with your families.

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Review from Alastair A (Son of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience

The best compliment I can pay the team at Burcot Grange Care Home is that I always feel my mum is being well looked after and receives the care she requires. My sister and I are well looked after every time we visit and all staff members are polite, helpful and always on hand. The environment is ideally

suited to my mum and we would never consider any other home.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home

Thank you for taking the time to complete this lovely review, it means a lot to us you are happy with the care Mum receives. We will be sure to share your comments with the team. Thank you.

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Review from Kim R (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience

Great home for Mom, good all-round care. Appreciate your patience with her when she is grumpy.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home

Thank you for taking the time to complete this review. It's our pleasure to be able to look after Mum.

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Review from Kirsty H (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience

The care for my mother has been excellent. During her time here she has been through many ups and downs and she has always been looked after with kindness and respect. All the staff are helpful and supportive both to Mum and to us, her family. We could not think of anywhere better for her to be cared

for.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home

Thank you so much for your kind words. We are so glad you are happy with Mum's care and that you are always looked after too.

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Review from J B (Respite Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience

The home was very comfortable and our room and facilities, excellent. The food menu was very good with plenty of choices. The staff were all very attentive and kind and helpful. We had the misfortune to go down with covid immediately on arrival and had to be confined to our room for our stay ( caught

from our son). We had hoped to exercise in the grounds but this proved impossible. It rained every day anyway.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home

Thank you for talking the time to complete the review for Burcot Grange. We are so glad to hear your stay, despite having covid was comfortable. It is always wonderful to hear that you felt the staff were so kind to you both.

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Review from Tricia B (Daughter of Resident) published on 13 October 2022
Submitted via Website • Report

Overall Experience

My mother has lived in the Grange for a number of years. Her care has always been excellent and I have usually written about the brilliant reception staff, who make you feel so welcome, the activities people who do so much to add interest and creativity to the routines and the managers, always on hand,

to sort any queries.
However, recently, my mother has been unwell and I have seen a slightly different side to Burcot. The care, managed by an outstanding team leader, has been expertly and seamlessly stepped up, to meet her needs. They get the balance right between encouraging her to do things for herself, whilst always being there to support her when needed. I have seen carers go out of their way to offer her choice, for example, going down to the kitchen to get her favourite soup when she changed her mind about what she wanted. Nothing is too much trouble. I feel incredibly grateful that my mother is receiving such great care and happily her condition is now improving.

Reply from Kiran Chaggar-Smith, Home Admissions Advisor at Burcot Grange Care Home

Thank you so much for taking time to write this lovely review. Your words are lovely and will be shared with the team. It is our pleasure to be able to support Mum and her changing needs. This is Mum's home, nothing is too much.

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Review from P W (Regular Volunteer) published on 22 September 2022
Submitted via Website • Report

Overall Experience

Our pupils have visited Burcot Grange twice weekly for many years, taking time to talk with residents and interact with staff, particularly the activities coordinator. We are always impressed with the level of care and respect shown to the residents, and how the staff are keen to educate younger people

about living with dementia and the best way to interact with residents. It is very clear that the staff treat the residents as they would want their own family to be treated and it gives the house a warm and inviting feeling.

Reply from Kiran Chaggar-Smith, Home Admissions Advisor at Burcot Grange Care Home

Thank you very much for your lovely review. The residents really enjoy when the pupils visit us and we have missed it over the past 2 years.
The interaction from the students with our residents is always so wonderful and respectful. They bring a wonderfully different perspective into the home and clearly learn from each other.
Long may your visits continue.

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Review from G C (Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience

I was warmly welcomed to Burcot Grange and received excellent, friendly care at all times.

Reply from Paul Brady, Regional Operations Manager at Burcot Grange Care Home

Thank you so much for taking the time to leave a review, I am delighted that you received such warm and attentive care.

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Review from E M (Respite Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience

During my stay for two weeks respite at Burcot Grange, I experienced good, thoughtful care and attention in very attractive surroundings. Every attention was given for my comfort and it was a happy stay.

Reply from Kiran Chaggar-Smith, Home Admissions Advisor at Burcot Grange Care Home

Thank you for your kind words and so glad you had a pleasant stay with us. We are looking forward to seeing you again soon.

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Review from Mark W (Son of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience

Mom's three-week respite stay was absolutely fantastic from start to finish. Could not fault the home and all the staff were kind, caring and efficient. Would have no hesitation in using the home again for either another respite or permanent stay.

Reply from Kiran Chaggar-Smith, Home Admissions Advisor at Burcot Grange Care Home

Thank you very much for your very kind words. We were so glad we could help with Mum's respite stay.

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Review from M J (Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience

Throughout my visit, great care was taken to care for my needs.

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Review from Sandie J (Daughter of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience

Burcot Grange has proved to be the perfect next step for my father. The care, the facilities, the accommodation and the activities are all excellent but what I have appreciated more than anything is the kindness and the supportive attitude of the staff as my dad and I made the difficult adjustment to

him leaving his home.
The recent situation has been challenging for everyone but I have been impressed by the commitment to looking after residents' mental health as well as their physical wellbeing. We genuinely feel as if we are part of a big family and as a relative, I feel so well supported.

Reply from Mike Dearn, Home Admissions Adviser at Burcot Grange Care Home

Thank you so much for such a fantastic review of Burcot Grange. The team will be delighted to read your kind words.

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Review from A R (Son of Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience

Whenever I visit my mother, she is in a very happy frame of mind, even though visits have had to be sporadic because of the pandemic. I credit the Burcot Grange team with this state of affairs. This is very reassuring for me - to know how well-cared-for she is as I have some distance away.

Reply from Mike Dearn, Home Admissions Adviser at Burcot Grange Care Home

Thank you from everyone at Burcot Grange for taking the time to send in such a positive review; it is much appreciated. It is wonderful to know how reassured you feel regarding your Mother's care.

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Review from J R (Daughter of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience

Brilliant staff and customer service. Extremely helpful, caring, knowledgeable and residents are happy, relaxed and entertained in a home-like setting. High-quality nutritional food and exceptional facilities.

Reply from Mike Dearn, Home Admissions Adviser at Burcot Grange Care Home

Thank you for taking the time to write such a wonderful review. The team will be very pleased to read your positive comments.

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Review from J S (Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience

Following hospital discharge with virtually no home care to being held back to being my old self and feeling, I have a life to live again and be an active member of society.

Reply from Mike Dearn, Home Admissions Adviser at Burcot Grange Care Home

Thank you for writing such a wonderful review. It was a pleasure to meet you, and we are so glad to hear you are back to your old self.

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Review from A H (Respite Resident) published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience

Thoroughly enjoyed my stay. Thank you to all concerned. I will return for further respite later in the year.

Reply from Mike Dearn, Home Admissions Adviser at Burcot Grange Care Home

The team at Burcot Grange are very pleased that you enjoyed your stay and look forward to welcoming you back soon. Thank you for your very positive review.

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Review from R S (Respite Resident) published on 23 May 2021
Submitted via Postal Card • Report

Overall Experience

Enjoyed my respite stay. The staff are very kind and caring.

Reply from Mike Dearn, Home Admissions Adviser at Burcot Grange Care Home

Many thanks for taking the time to send such a wonderful review regarding your respite stay, the team will appreciate your comments and will be pleased to hear you enjoyed your stay with us.

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Meet the Team (6)

Victoria Osborne

Job Title: General Manager

Joined: 2001

I am passionate about providing outstanding care for all our residents and creating a luxurious atmosphere in which the team can give their best. I believe Burcot provides a home from home to enable residents to feel comfortable with their surroundings. I love the fact that every day is different, with a new challenge to be met in the most open and professional manner.

I believe that the team and I go the extra mile for the residents and relatives to make them feel part of the ‘Burcot’ family.

I take time to get to know all our residents and for us to share our life experiences with each other. I took time out on my wedding day to pop in, so that the residents could see my dress and share part of my special day.

Lisa Tooker

Job Title: Deputy Manager (Grange)

What I do:
I am here to support the home manager and our team to ensure our residents receive outstanding person-centred care in our beautiful care home, also that our residents feel supported and safe in their new home by the people who are caring for them. I am also here to support our loyal team who on a daily basis endeavour to give the best care they can to the residents who call Burcot Grange home.
I feel that myself and our team always go the extra mile to try and ensure our residents and relatives feel part of the Burcot family.
I feel very lucky to be able to look after residents who have had such life experiences and are willing to share them with myself and the team.

My experience:
I have 25 years’ experience in the care profession and in that time have worked in several places and gained lots of experience from nurses and other health care professionals I have been lucky to work with. I am also a qualified NVQ assessor which enables me to pass on my knowledge to new members of our care team who are looking to forward their career. I have also completed the level 4 in leadership and management programme.

About me:
I live locally to Burcot with my husband and my two dogs who are like my children. In my spare time I have lots of crafting hobbies that I enjoy doing. I am also mad on Disney and regularly enjoy trips to Florida were I can indulge in my passion.

Kiran Chagger-Smith

Job Title: Home Admissions Advisor

What I Do:
The main part of my role within the homes is to meet families who are making enquiries for loved ones. A very sensitive time for most families and friends when choosing the right care home. I take time to understand why we are looking for a care home and to find out about the person, what they are like and their history, where they came from. It’s so interesting to hear about people and what they have gone through in their lives. I also go through managing the assessments with our teams and the paperwork before I hand over to our amazing care team and your new family.
I also work at the marketing for the home, arrange events and network within the local community.

My Experience:
I came into care by accident in 2015, however it’s the best thing that has happened. I love being in care. Although I’m not directly supporting our resident with their care needs, I can do other things like having a coffee and a chat or supporting a resident with a bit of shopping or going for a walk. I also support our families during what can be a difficult time for them.

About Me:
I love living and am always meeting family and friends when I can. They are my everything, I am very grateful for the family I was born into. I love to travel as much as I can and aim for at least 5 holidays a year. The other half and I have just refurbished our first home together which has been a very interesting experience and a learning curve for the next one!!

Ailean Henry

Job Title: Head of Activities

Joined: 2015

What I Do:
I see my role as making people smile, laugh and have fun! I fully believe that positive, physical and mental well-being comes from feeling content within yourself and your surroundings. laughter, feeling happy & secure’ is the best medicine there is. I passionately believe that the whole team has the remit of empowering our residents to feel this way & be part of the Burcot family’.
We ensure our residents’ needs are met by carrying out ‘Life History’ assessments, enabling us to fully plan each resident’s individual needs; intellectual, self-esteem, creative, social and spiritual to name a few. From these histories, I can organise and facilitate the many varied activities we have on offer here at Burcot and within our local community, with whom we have close links.

My experience
I started my working life as a WPC in the Metropolitan Police Force before changing career and going into Nursing (Learning Disabilities). This led me, in turn, to complementary therapies within the NHS. I was the first full-time complementary therapist in the country, and I was privileged to work within peoples’ homes, inpatients units, day centres, hospices and, latterly, chemotherapy units to reduce stress and anxiety for patients. I am an honorary member of a National Complementary Therapy association on whose committee I served. This involved setting national standards, writing more policies and organising national conferences. I achieved my long service medal of 20 years within the NHS.

About me
I enjoy travelling adventures with my family & sport too. My son enjoys & plays American Football, my daughter’s hobby revolves around horses & she show jumps (currently she represents her university) & my stepdaughter is a keen trampolinist! We’ve had a few visits to A&E over the years, as you can imagine with hobbies like these! We all ski or snowboard too, when we get the opportunity. My husband & I enjoy weekly Ballroom and Latin dance lessons, walking, socialising with friends and making the most of our National Trust membership. I try & get to the gym three times a week, to I enjoy Yoga & spin classes & try to get to the gym, although I sometimes swap it for a sit down with a book and a latte!

Toma Kennedy

Job Title: Administrator

What I do:
I am the home Administrator for both the Grange and the Lodge at Burcot. I provide a dedicated all-round service to the two Homes and supervise the receptionists/administrative team. I am the first point of call for all Finance and HR related queries. My team and I are enthusiastically committed to creating and sustaining good relationships with residents and their relatives alike. We are all here to help.

My experience:
I have been in the admin team, and with Burcot Lodge since it opened in 2017. I have a diverse work history, across both public and private organisations, that has given me great experience and many skills which I bring to my role. In 2019 I won the Cinnamon ‘You make the difference award’ in the Non care category.

About me:
I live in Worcestershire with my husband and two children. We love the outdoors and exploring different parts of Britain and beyond.

Dave Wilkes

Job Title: Head of Maintenance

Joined: 2013

My role at Burcot Grange covers a variety of tasks, including Health & Safety, making sure all the equipment and the building requirements are kept up to date with the correct regulations in place. My team and I respond quickly to any problems or queries that arise: no job is too big or too small.

My experience

I have worked at Burcot for five years, I started part-time and was made to feel welcome straight away by the residents and staff. When the position of Head of Maintenance became available, I had no hesitation in applying for the role. Before working at Burcot Grange, I worked for myself fitting kitchens and bathrooms.

About me

I have two grown-up lads and we enjoy going to watch the football together. We all support Liverpool FC and we go to Anfield whenever we manage to get tickets. I also enjoy listening to live music and I try and go to a gig as often as I can. I play Crown Green bowls a few times a week and I am the Captain of the Thursday Evening side.

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