Burcot Grange offers a beautifully unique home. Please call for more information about rooms and weekly fees.
Plenty of parking at Burcot Grange and at the New Home The Lodge at Burcot Grange.
Burcot Grange Care Home has a Review Score of 9.8 (9.777) out of 10, based on 24 reviews in the last 2 years. Over all time Burcot Grange Care Home has 103 reviews.
Review from Erica (Respite Resident) published on 12 April 2018
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Overall Experience
5.0 out of 5
The home is clean and tidy and does not smell.The dining area is always set up like a restaurant and I was able to choose meals from a daily menu. Lots of activities to take part in. There is a visit by a hairdresser. The staff were courteous and kind and always willing to help. I do not like to take respite but going to Burcott makes it all a little easier as it's so nice there.
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Review from M M W (Respite Resident) published on 24 January 2018
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5.0 out of 5
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Review from Marguerite P (Resident) published on 4 January 2018
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5.0 out of 5
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Review from T S (Respite Resident) published on 4 January 2018
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5.0 out of 5
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Review from Elizabeth O (Daughter of Resident) published on 1 November 2017
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5.0 out of 5
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Review from P H (Respite Resident) assisted by family/friend published on 21 October 2017
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4.0 out of 5
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Review from Carol D (Niece of Resident) published on 14 October 2017
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5.0 out of 5
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Review from R H (Power of Attorney of Resident) published on 14 October 2017
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5.0 out of 5
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Review from J B (Daughter of Resident) published on 22 September 2017
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5.0 out of 5
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Review from J H (Respite Resident) published on 11 July 2017
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5.0 out of 5
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Review from C V (Daughter-in-law of Resident) published on 23 June 2017
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5.0 out of 5
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Review from G F (Resident) published on 15 June 2017
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5.0 out of 5
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Review from Nicola Q (Daughter of Resident) published on 13 June 2017
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5.0 out of 5
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Review from Hazel P (Daughter of Resident) published on 2 April 2017
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5.0 out of 5
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Review from J E (Daughter of Resident) published on 30 March 2017
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5.0 out of 5
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Review from J H (Resident) published on 26 January 2017
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5.0 out of 5
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Review from Janet G (Resident) published on 23 January 2017
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5.0 out of 5
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Review from P C (Nephew of Resident) published on 13 January 2017
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5.0 out of 5
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Review from D M (Son of Resident) published on 5 January 2017
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4.0 out of 5
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Review from Ron D (Husband of Resident) published on 17 October 2016
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5.0 out of 5
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The Review Score of 9.8 (9.777) out of 10 for Burcot Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.777 for Burcot Grange Care Home is calculated as follows: ( (228 Excellents x 5) + (54 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 287 Ratings = 4.777
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Burcot Grange Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2001
I am passionate about providing outstanding care for all our residents and creating a luxurious atmosphere in which the team can give their best. I believe Burcot provides a home from home to enable residents to feel comfortable with their surroundings. I love the fact that every day is different, with a new challenge to be met in the most open and professional manner.
I believe that the team and I go the extra mile for the residents and relatives to make them feel part of the ‘Burcot’ family.
I take time to get to know all our residents and for us to share our life experiences with each other. I took time out on my wedding day to pop in, so that the residents could see my dress and share part of my special day.
Job Title: Deputy Manager (Grange)
What I do:
I am here to support the home manager and our team to ensure our residents receive outstanding person-centred care in our beautiful care home, also that our residents feel supported and safe in their new home by the people who are caring for them. I am also here to support our loyal team who on a daily basis endeavour to give the best care they can to the residents who call Burcot Grange home.
I feel that myself and our team always go the extra mile to try and ensure our residents and relatives feel part of the Burcot family.
I feel very lucky to be able to look after residents who have had such life experiences and are willing to share them with myself and the team.
My experience:
I have 25 years’ experience in the care profession and in that time have worked in several places and gained lots of experience from nurses and other health care professionals I have been lucky to work with. I am also a qualified NVQ assessor which enables me to pass on my knowledge to new members of our care team who are looking to forward their career. I have also completed the level 4 in leadership and management programme.
About me:
I live locally to Burcot with my husband and my two dogs who are like my children. In my spare time I have lots of crafting hobbies that I enjoy doing. I am also mad on Disney and regularly enjoy trips to Florida were I can indulge in my passion.
Job Title: Home Admissions Advisor
What I Do:
The main part of my role within the homes is to meet families who are making enquiries for loved ones. A very sensitive time for most families and friends when choosing the right care home. I take time to understand why we are looking for a care home and to find out about the person, what they are like and their history, where they came from. It’s so interesting to hear about people and what they have gone through in their lives. I also go through managing the assessments with our teams and the paperwork before I hand over to our amazing care team and your new family.
I also work at the marketing for the home, arrange events and network within the local community.
My Experience:
I came into care by accident in 2015, however it’s the best thing that has happened. I love being in care. Although I’m not directly supporting our resident with their care needs, I can do other things like having a coffee and a chat or supporting a resident with a bit of shopping or going for a walk. I also support our families during what can be a difficult time for them.
About Me:
I love living and am always meeting family and friends when I can. They are my everything, I am very grateful for the family I was born into. I love to travel as much as I can and aim for at least 5 holidays a year. The other half and I have just refurbished our first home together which has been a very interesting experience and a learning curve for the next one!!
Job Title: Head of Activities
Joined: 2015
What I Do:
I see my role as making people smile, laugh and have fun! I fully believe that positive, physical and mental well-being comes from feeling content within yourself and your surroundings. laughter, feeling happy & secure’ is the best medicine there is. I passionately believe that the whole team has the remit of empowering our residents to feel this way & be part of the Burcot family’.
We ensure our residents’ needs are met by carrying out ‘Life History’ assessments, enabling us to fully plan each resident’s individual needs; intellectual, self-esteem, creative, social and spiritual to name a few. From these histories, I can organise and facilitate the many varied activities we have on offer here at Burcot and within our local community, with whom we have close links.
My experience
I started my working life as a WPC in the Metropolitan Police Force before changing career and going into Nursing (Learning Disabilities). This led me, in turn, to complementary therapies within the NHS. I was the first full-time complementary therapist in the country, and I was privileged to work within peoples’ homes, inpatients units, day centres, hospices and, latterly, chemotherapy units to reduce stress and anxiety for patients. I am an honorary member of a National Complementary Therapy association on whose committee I served. This involved setting national standards, writing more policies and organising national conferences. I achieved my long service medal of 20 years within the NHS.
About me
I enjoy travelling adventures with my family & sport too. My son enjoys & plays American Football, my daughter’s hobby revolves around horses & she show jumps (currently she represents her university) & my stepdaughter is a keen trampolinist! We’ve had a few visits to A&E over the years, as you can imagine with hobbies like these! We all ski or snowboard too, when we get the opportunity. My husband & I enjoy weekly Ballroom and Latin dance lessons, walking, socialising with friends and making the most of our National Trust membership. I try & get to the gym three times a week, to I enjoy Yoga & spin classes & try to get to the gym, although I sometimes swap it for a sit down with a book and a latte!
Job Title: Administrator
What I do:
I am the home Administrator for both the Grange and the Lodge at Burcot. I provide a dedicated all-round service to the two Homes and supervise the receptionists/administrative team. I am the first point of call for all Finance and HR related queries. My team and I are enthusiastically committed to creating and sustaining good relationships with residents and their relatives alike. We are all here to help.
My experience:
I have been in the admin team, and with Burcot Lodge since it opened in 2017. I have a diverse work history, across both public and private organisations, that has given me great experience and many skills which I bring to my role. In 2019 I won the Cinnamon ‘You make the difference award’ in the Non care category.
About me:
I live in Worcestershire with my husband and two children. We love the outdoors and exploring different parts of Britain and beyond.
Job Title: Head of Maintenance
Joined: 2013
My role at Burcot Grange covers a variety of tasks, including Health & Safety, making sure all the equipment and the building requirements are kept up to date with the correct regulations in place. My team and I respond quickly to any problems or queries that arise: no job is too big or too small.
My experience
I have worked at Burcot for five years, I started part-time and was made to feel welcome straight away by the residents and staff. When the position of Head of Maintenance became available, I had no hesitation in applying for the role. Before working at Burcot Grange, I worked for myself fitting kitchens and bathrooms.
About me
I have two grown-up lads and we enjoy going to watch the football together. We all support Liverpool FC and we go to Anfield whenever we manage to get tickets. I also enjoy listening to live music and I try and go to a gig as often as I can. I play Crown Green bowls a few times a week and I am the Captain of the Thursday Evening side.
