Chandos Lodge

77 Stourbridge Road, Hagley, Stourbridge DY9 0QS
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10 54 Reviews
  • Chandos Lodge, Stourbridge
Chandos Lodge, in Hagley, Stourbridge, is a provider of high-quality residential care services for older people and those with dementia.

The home is located nearby to local amenities and facilities, and also close to local transport links.

An experienced care team respects the dignity of the individual at all times.

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Care Provided by Chandos Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Ann Norris (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (3)

Funding & Fees Guide for Chandos Lodge

  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £890
  • (these prices are only a guideline, please contact Chandos Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Chandos Lodge Reviews (54)

Total of 54, showing 1-20
10

Chandos Lodge has a Review Score of 10 (9.961) out of 10, based on 13 reviews in the last 2 years. Over all time Chandos Lodge has 54 reviews.

Overall Experience

  • 45
  • 8
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54
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10
13
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Review from G L (Granddaughter of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I absolutely love visiting my Nan here I am made to feel welcome and part of the Candos Lodge family with a cup of tea available and a friendly face and smile. I was initially petrified of the thought of my Nan going to a care home but the team has not let me down and been fabulous.

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Review from R L (Granddaughter of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy when visiting that the staff are always doing their best entertaining and keeping residents engaged. Very welcoming, friendly environment.

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Review from M T (Son of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints from me. My Mum is treated with respect and dignity. The staff are pleasant and friendly. It wasn't easy having to visit my Mum like she is, but Chandos Lodge made me feel so relieved that she is being well cared for.

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Review from Yvonne H (Daughter of Resident) published on 23 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and staff are always happy. No restricted visiting times day or night which makes it easier for family and friends that have other responsibilities or commitments. The manager is always accessible and welcoming to residents' family and friends, she's very involved and joins in with daily
activities that residents are encouraged to join in with (or not ) this helps with mental stimulation, moments and communication. Large events are organised regularly that everyone is welcome to attend.
Residents are also encouraged to make their beautiful bedrooms feel like home from home. As a daughter, I feel that my mum is very safe and happy, when she was living at home on her own even with carers going in 4 times a day my brother and I thought we were going to lose her, but now she is at Chandos Lodge she looks fantastic and they have given us back years to spend with her.
Thank you everyone.

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Review from L G (Daughter of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not choose a better home for my mom. Staff cannot do enough for the residents and their families. The place is beautiful and welcoming, and there is always an event organised for all the family. The staff go above and beyond for everything. They even made my mom's 80th birthday extra special with
banners and a homemade cake. Would 100% recommend it to family and friends.

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Review from Lisa H (Daughter of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chandos Lodge is a very homely place to live. It is one big family. All the residents are looked after very well. There are lots of activities and entertainment. There is always something to do, and nothing is too much trouble for management and staff. My mother is very happy here.

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Review from Kerri B (Daughter of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home. All managers and staff very caring/helpful and nothing is too much trouble. Every resident cared for and their needs met with cake and kindness. I would highly recommend Chandos Lodge to any person who would like to consider full time care for their relative.
Would 100% recommend?
They are a great team, every resident treated like family!

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Review from Anna G (Daughter of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not express how happy we all are with the outstanding care, dedication, support and joyfulness the management team and all the staff have brought to Mum. She's settled extremely well and her health and well-being has improved massively since she has been at Chandos Lodge. As a daughter, I feel
so relived and happy, I'm so glad Mum is here. Everyone is so lovely, it's like a home from home. 5-star! Thank you.

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Review from Alan T (Son of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first phone call enquiry to Chandos Lodge, I realised that I was engaging with a caring, professional and welcoming home.
I can not fault the care my Mom has received during her stay at Chandos. The whole team work so well together, supportive of one another and generating a positive atmosphere
of warmth, friendliness and care.
The daily activities programme is fantastic - it is a joy to visit Mom and to see how she has been encouraged to get involved with all that's going on, from crafts to singing to even dancing. The recent Summer Fete is a great example of how Chandos Lodge 'goes the extra mile' to enhance the experiences for their residents.
I have been informed immediately of any concerns the staff have had with Mom's well-being. I feel confident that Mom is in the best place to meet her needs at this time of her life.

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Review from A T (Son of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Mother moved to Chandos Lodge, when I have visited the staff has always been welcoming, friendly, and polite. The care home residents are well looked after by the carers.
Residents enjoy a wide range of activities. I'm particularly impressed by both the care home managers and deputy manager
and their leadership of the staff team, setting high standards of care for the residents.

Reply from Ann Norris, Care Home Manager at Chandos Lodge

Thank you so much for this wonderful feedback. We strive to provide a high standard of care and your feedback helps us to know we are going in the right direction.


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Review from Dawn P (Daughter of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home is clean and tidy. Staff are always at hand and are very helpful and friendly. They always go that extra mile to help you. Activities that are available to residents are excellent and very thought through. When Mum first came we didn't think she would participate in anything but she seems
to really enjoy the activities and is very happy when joining in.
The food is outstanding, very fresh and good portion size. Food presentation is exceptional. When we visit I noticed all residents have a drink to hand no matter where they are in the home. Overall we are really pleased with the care and everything that Mum receives.

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Review from Abbi G (Granddaughter of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is brilliant and the staff cannot do enough for visitors or the residents. The meals each day are of an outstanding quality and always differ every day. Could not recommend this care home enough!

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Review from Julian W (Brother of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The professionalism and care of both management and carers are only enlisted by their pleasant and welcoming attitude. To be cared for so well and by such a well-trained and family-like team has enhanced and raised the recovery of my brother.
Thank you.

Reply from Ann Norris, Care Home Manager at Chandos Lodge

Thank you very much for taking the time to review us, Julian. It was such a pleasure and honour to look after your brother.


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Review from David A (Son of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As my wife and I have been out of the country for the past 6 weeks I have been impressed with way Mum has been looked after by the staff at Chandos Lodge.
The Manager and Staff make sure that I am kept updated with any changes to Mum's diet, medication and general well being.
Whilst away we were able
to keep in touch with the staff and keep them updated on our trip which in turn and most importantly they passed onto Mum so she was aware of where we were on our travels 'Down Under'.
The staff are always very friendly and welcoming and we have seen first hand both before our trip and since returning from being abroad how well they look after and care for Mum. This is very important and reassuring to our family and for that we are extremely grateful.

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Review from Alistair M (Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As someone new to Hagley, I was very surprised and pleased with the atmosphere. At Chandos Lodge Care Home management and staff perform difficult tasks with certainty.
More toilet facilities, please. Sometimes the cleanliness of the toilet blocks could be better.

Reply from Ann Norris, Care Home Manager at Chandos Lodge

Thank you for your feedback. I will certainly look into the points that you have made and ensure improvements are made where identified.


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Review from Fiona H (Daughter-in-law of Resident) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Quality care delivered on a personal basis.
My mother-in-law has thrived from being cared for at Chandos Lodge Care Home; her physical needs are met but the activities and interactions that the team at Chandos deliver go the extra mile in care.
Very professional and dedicated staff led by a highly
experienced manager - thank you.
Safe and homely.

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Review from Marie J (Daughter of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom has been in Chandos Lodge Care Home for just twelve months. During this time she has been very well cared for.
The staff are all very polite and friendly and, from my visits, I can see that they care for the residents and all go the extra mile.
There is plenty of activities for the residents
which they all seem to get involved in, which is lovely, my mom enjoys bingo now!
No complaints, a lovely care home and all their hard work is very much appreciated.

Reply from Ann Norris, Care Home Manager at Chandos Lodge

Thank you very much Marie for your lovely review which has been shared with the staff team and has given them a great boost.


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Review from Amanda E (Daughter of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has not been there long and this is our first experience of care but is very happy and, above all, she is safe. The staff are all very friendly and always make you feel welcome and nothing seems to be too much bother, even when they're busy they will always answer questions. I feel very lucky to
have got my mom into Chandos Lodge Care Home having looked around other facilities and care settings. I always manage to get an appointment to see Mom or take her out and it's so much easier with the aid of the family log-in system to just be able to book myself in and a guest. She has been able to bring some things in from home for her bedroom which I know she loves to look at the photos we sent in. The security is very good, no one can just wander in and out which is very reassuring as mom's dementia gets worse it's definitely a big plus for me, also I'm kept informed of what's going on e.g. if the dentist is coming.

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Review from Margaret P (Sister of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My twin sister has been living in Chandos Lodge Care Home for four years. At that time she was suffering from Alzheimer's and was not only bad-tempered but wandering off all the time. I was living abroad but I came back to the UK for two weeks to try and find somewhere for her. I chose Chandos after
viewing five other care homes and have never regretted it. She appeared to change overnight once she was in there, reverting back to her previous happy self. I am back living in the UK and can now see her regularly and despite the fact she no longer knows who I am it is still a pleasure to go and see her. The staff at Chandos are all very welcoming - I am sure they know every visitor's name. They have always kept me fully informed even when I was abroad. Perhaps the highest accolade I can give them is what my sister said two weeks ago. We were in the conservatory when she suddenly said "Can I go back in with my family now". So Chandos is family - you can't get better than that.

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Review from C H (Daughter of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with Chandos Lodge Care Home: the staff are kind and caring and know and care about the residents as people, not service users. I love that the manager sends me pictures and even arranges video calls as phone calls get more difficult. The managers and staff are really good at keeping me
up to date as well. I can highly recommend Chandos Lodge.

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Current Review Score: 10.0 (9.961)

Overview of Review Score

The Review Score of 10 (9.961) out of 10 for Chandos Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.961 for Chandos Lodge is calculated as follows: ( (149 Excellents x 5) + (6 Goods x 4) ) ÷ 155 Ratings = 4.961

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chandos Lodge is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Ann

Ann Norris

Job Title: Home Manager

Joined: 2018

Ann has been the Home Manager at Chandos Lodge since 2018.


Frequently Asked Questions about Chandos Lodge

What types of Care is Chandos Lodge registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chandos Lodge provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Chandos Lodge have?

There are 28 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Chandos Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Chandos Lodge to the centre of Stourbridge?

1.8 mile(s) as the crow flies, distance by road may be significantly further.