Chandos Lodge

77 Stourbridge Road, Hagley, Stourbridge DY9 0QS
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10 54 Reviews
  • Chandos Lodge, Stourbridge
Chandos Lodge, in Hagley, Stourbridge, is a provider of high-quality residential care services for older people and those with dementia.

The home is located nearby to local amenities and facilities, and also close to local transport links.

An experienced care team respects the dignity of the individual at all times.

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Care Provided by Chandos Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Ann Norris (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (3)

Funding & Fees Guide for Chandos Lodge

  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £890
  • (these prices are only a guideline, please contact Chandos Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Chandos Lodge Reviews (54)

Total of 54, showing 21-40
10

Chandos Lodge has a Review Score of 10 (9.961) out of 10, based on 13 reviews in the last 2 years. Over all time Chandos Lodge has 54 reviews.

Overall Experience

  • 45
  • 8
  • 0
  • 1
  • 0

Date Published

54
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10
13
41

Review from Jan P (Daughter of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Chandos Lodge Care Home since May 2020, when she was admitted as an emergency so we had no choice in selecting a care home. I can honestly say my sister and I could not be happier with the care she has received. Mum suffers with Alzheimer's and can be difficult at times but we
are always kept informed. It was awful at the beginning, not being able to visit, but now we are made welcome whilst still following Covid rules to keep the residents safe. Mum is very confused but enjoys little trips out with me for tea and cake. I have learned so much about dealing with a loved one with Alzheimer's from watching how the care team deal with her and the relief of knowing she is so well cared for 24 hours a day. I cannot praise the team enough for what they do for my mother and the relief from anxiety experienced by me and my sister when dealing with her in her own home. It is an extremely difficult decision to make but at Chandos, I have no hesitation to recommend the service provided.

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Review from Richard B (Son of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was moved to Chandos Lodge Care Home pre-Covid.
She is well looked after and always meets me with a smile.
The home keeps me well updated on her well-being.
Can not praise the hard-working staff enough. I would definitely recommend Chandos Lodge to anyone.

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Review from Andrew T (Son of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Chandos Lodge Care Home from hospital. After a fall she was really frail and when she went to the care home she was made very welcome by the manager and the team, which picked her up and gained her strength back.
Everyone there is so friendly, helpful and made Mom feel like part
of the family.
Thanks so much all.

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Review from Tracey S (Daughter of Resident) published on 29 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

A very poor experience, mainly with the manager at the home.
Rooms need updating - poor standard.
Team leader - very professional and helpful.
The new lounge looks nice and peaceful, but residents seem to spend more time in the dining room.
Food - evening meal - a bowl of scrambled egg - nothing
else offered for a soft diet.
Some staff seemed to be on mobile phones a lot.
No real customer service skills were observed and no interest in the personal holistic information that was given and had been collated - poor response dismissive.
Customer service - left to move in without any help - even had to move the bed ourselves out of the room to a storage room with no assistance.
Letter of complaint to head office 6th September- no response ever received back - so the company as a whole seems uninterested in client feedback.
Reported other issues to CQC.

Reply from Ann Norris, Care Home Manager at Chandos Lodge

We apologise that you feel that you have had a bad experience, however, we feel that your review of our service is very unfair and has been submitted based on our necessary action to submit a referral to the Vulnerable Adults Safeguarding Department.


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Review from Keegan H (Grandson of Resident) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My nan is very happy here and I feel she is very well looked after and the staff have always got a smile on their face and very helpful. And very good idea how the greeting room is accessible from the car park to save going through the building!

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Review from Pete H (Son of Resident) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy here and extremely well looked after, from the manager to all of the staff you get the feeling they're happy to work here which in turn creates a nice environment for the residents. I never worry about the care my mother receives at Chandos Lodge Care Home. Would recommend to
anyone.

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Review from Lisa R (Daughter-in-law of Resident) published on 24 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law went in for emergency respite, the manager, deputy manager and the team were excellent and so kind to her. They communicated with us well too. My mother-in-law described her stay as comfortable and enjoyable, with excellent food. She has even asked for future respite to be at Chandos
Lodge Care Home. Thank you to all of the team.

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Review from Linda C (Daughter of Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had nine days respite at Chandos Lodge Care Home. The manager was welcoming, bubbly and kind. Dad was very comfortable and all staff were very kind and helpful to him. When he came home he told me he had a great time. Loved the food and was given loads of fluids. The place was always clean
and tidy. It made me feel happy to see how comfortable and happy he was and he said he will go back there anytime.

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Review from Graham B (Son of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say, the staff are always very helpful and often go that extra mile to reassure and help. During the last 12 months of what we all know has been a very difficult and testing time, the staff have been wonderful to my mother and if I have any questions, they have answered them very quickly.
Throughout the last 12 months, I have been comforted by the knowledge that my mother is being well cared for and I have to say, looks in better health now than before the pandemic.
I would like to put on record my thanks to all the staff at the Chandos Lodge.

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Review from Sandra O (Daughter of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, full of fun, humour and compassion. Words I use to describe the Chandos management and staff. Mum went to Chandos in May 2020, right in the middle of covid lockdown. As a result, visits were (rightly) restricted but the Chandos team welcomed Mum as one of their own and despite her illness
and challenges, they surpassed themselves. They have also supported the family, ensuring telephone contacts, visits (where possible) and video of Mum's room and photos were available. Well done, Chandos!

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Review from Kim B (Daughter of Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chandos Lodge has been amazing caring for Mum during this terrible lockdown. They have kept us up to date with regular emails and allowing Dad to visit (window or garden) when permitted and also sending lovely photos to keep us all going.
Thank you all at Chandos Lodge!

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Review from Paul J (Son of Resident) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent standard of care, even during these challenging times. I am kept informed of any important events relating to my mom's wellbeing. The staff go above and beyond the call of duty in ensuring that my mom is comfortable and in good health.

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Review from G H (Daughter of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chandos Lodge is the perfect place for your loved ones to live their last days/months or years being cared for by the Chandos dream team. All staff are amazing and show true care and attention to all who reside there. Management and all staff really make Chandos the home from home for loved ones. My
loved one is so much better after 12 months spent with the love and care from Chandos. Thank you all you're the best.

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Review from P M (Son of Resident) published on 27 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed with Chandos Lodge as a temporary measuring while the council organized a care package to support her recovery at home. This ended up being 5 weeks and during this time, thanks to the care of the home she made an excellent recovery meaning that she now needs little care from the
council team. I would like to thank all the staff and management for their help during mum's stay and it meant she returned home with mixed feelings; sad at leaving the lovely staff behind.

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Review from Michael B (Son of Resident) published on 26 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old mum was in a sorry state before she became a resident at Chandos Lodge. She had spent two months in hospital following a fall. This followed many months of struggling to cope in independent living. She was very unhappy, lonely and confused. Chandos Lodge has given her a new lease of life.
She is happier than she has been for years. Physically she looks amazing. This is down to the care, expertise and dedication of the staff. I have total confidence in the staff. They have kept me fully informed of my mum’s progress. Communication has been consistently excellent. They have taken a calm and inspirational approach to caring for the residents during the current COVID-19 pandemic, at a time when the country is in lockdown. I have nothing but praise for everyone working in Chandos Lodge. My heartfelt thanks for giving my mum safety, security, friendship, love and a quality of life that she hadn’t experienced for a very long time.

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Review from G W (Friend of Resident) published on 23 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really impressed with Chandos Lodge, the staff checked who I was before letting me in and explained about signing in and the use of hand gel (plenty of which was provided). Then showed me to the person I was visiting.
The staff were friendly it felt like I had entered into a family home no smell
of urine. They helped the less able to drink and encourage them to eat and drink. Whilst I visited a drink was knocked over and they immediately took the soaked person back to their room to change their clothes. They have a fantastic activities person who gets everyone involved and it was lovely to hear staff and clients laughing together. I would be happy to place a member of my family here.

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Review from Les H (Son of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful, very supportive staff who care.

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Review from P M (Son of Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chandos Lodge has a friendly and relaxed atmosphere. The manager and all her staff are amazing, and completely dedicated in their care of all the residents. My mother has settled in well and I am sure this is due to the patience and care of all the staff.

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Review from D R (Son of Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chandos Lodge was the only home our family looked at for our mother and I'm glad as I don't think we could have found a better place for her. Every single staff member we have met has been brilliant, helpful, cheerful and funny. They all love Mother. The rooms are really clean and cosy and Mother loves
the food. The manageress is really friendly. Nothing is too much for them.

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Review from A M (Daughter of Resident) published on 16 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made to feel very welcome by all staff. My mother looks so much better now she is having the care she needs.

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Current Review Score: 10.0 (9.961)

Overview of Review Score

The Review Score of 10 (9.961) out of 10 for Chandos Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.961 for Chandos Lodge is calculated as follows: ( (149 Excellents x 5) + (6 Goods x 4) ) ÷ 155 Ratings = 4.961

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chandos Lodge is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (1)

Ann

Ann Norris

Job Title: Home Manager

Joined: 2018

Ann has been the Home Manager at Chandos Lodge since 2018.