Chandos Lodge

77 Stourbridge Road, Hagley, Stourbridge DY9 0QS
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10 54 Reviews
  • Chandos Lodge, Stourbridge
Chandos Lodge, in Hagley, Stourbridge, is a provider of high-quality residential care services for older people and those with dementia.

The home is located nearby to local amenities and facilities, and also close to local transport links.

An experienced care team respects the dignity of the individual at all times.

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Care Provided by Chandos Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Ann Norris (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (3)

Funding & Fees Guide for Chandos Lodge

  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £890
  • (these prices are only a guideline, please contact Chandos Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Chandos Lodge Reviews (54)

Total of 54, showing 41-54
10

Chandos Lodge has a Review Score of 10 (9.961) out of 10, based on 13 reviews in the last 2 years. Over all time Chandos Lodge has 54 reviews.

Overall Experience

  • 45
  • 8
  • 0
  • 1
  • 0

Date Published

54
0
10
13
41

Review from Joanna W (Daughter of Resident) published on 28 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mom moved into Chandos Lodge a couple of weeks ago and I have to say I am over the moon with the care Mom is receiving. It is the most warm, friendly, loveliest place ever. The staff are amazing, they all love their job and treat the residents like their own family. I love spending time their visiting,
everyone makes you feel so welcome. It is never an easy decision to make to put your loved ones into full time care, but I can rest in knowing that Mom is in the best hands. Thank you all xxx

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Review from R T (Brother of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A comfortable and well-organised care home whose residents are mainly affected by age-related dementia. The management are efficient and very friendly and the staff seem to be pleasant and caring.

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Review from P M (Daughter of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chandos Lodge is not a care home it is 'The Care Home' which sets the standard that other homes should aim to reach.
Chandos Lodge provides a true home to its residents and the staff truly care. They provide a warm safe haven full of love and fun.
My mother is truly fortunate to have found a place
there.

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Review from John W (Son of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Chandos Lodge an excellent care provider for my mother who has been there since March 2019. All the care staff are polite and very friendly. The level of service and attention to detail are of a high standard. My mother has settled in because of those factors comfortably. There is also
a range of activities such as singers, animal visits which my mother really enjoys. All in all, it makes Chandos Lodge a comfortable and relaxing home.

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Review from Linda M (Daughter-in-law of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Complete care package given with personal attachment. Friendly and relaxed atmosphere. Good relaxing feeling.
Exceptional personal care given to all residents providing total care at all levels. Having been a RMN for forty years this is what care is all about.

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Review from Ian S (Son of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very professional under present management. My mum is very happy here at Chandos.
Facilities clean, staff extremely helpful and sympathetic to clients needs.

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Review from Mandy B (Daughter of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Choosing a care home for someone you love is really hard Everyone's circumstances will be different. Changes have been the answer to my prayers. The staff are friendly and helpful. My mum is taking her time to settle but only to be expected it's a huge step for the elderly to accept change. So it will
take time. The manager is running a good ship and has a good team behind her.

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Review from Ann S (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very pleased with the care and attention my mother received.

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Review from Lynda M (Daughter of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Chandos Lodge for eight months. She has vascular dementia and is wonderfully cared for, both physically and emotionally by a very understanding and compassionate staff. The atmosphere at Chandos Lodge is always open, friendly and relaxed and it is always easy to communicate with
management and staff. An easier access to outside space in the garden would be our only facility request.

Reply from Ann Norris, Home Manager at Chandos Lodge

Thank you, Lynda, for taking the time to review us, when you next visit I will direct you to the ramped access to the rear garden, where there is a lovely seating area.


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Review from Irene W (Daughter of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very happy in this care home he is looked after extremely well. The staff are very caring and friendly. This home is run very well.

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Review from Joanne L (Daughter of Resident) published on 20 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Chandos Lodge for nearly a year.
At all times, morning, noon and night, each time I have turned up, there are wonderful, kind, compassionate staff showing love, care and dignity always. The food, every meal is excellent, plenty variety, plentiful and tasty looking. Personal care
excellent, always clean. Only downfall is garden-needs TLC.

Reply from Ann Norris, Home Manager at Chandos Lodge

Thank you for taking the time to review us Joanne, we will work hard to ensure the garden receives attention when the weather improves.


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Review from A P (Friend of Resident) published on 14 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with both the professional and friendly nature of the manager and all her staff at Chandos Lodge. I am confident that my next of kin will receive all the attention and needs he requires to make his stay as comfortable as possible.

Reply from Ann Norris, Home Manager at Chandos Lodge

Thank you for taking the time to review our home, all feedback is greatly appreciated.
Kind regards
Ann Norris
Home Manager


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Review from C G (Daughter of Resident) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home for 6 years and have been more than happy with the care she has received.
The present manager and her staff are very approachable and always available if needed.

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Review from Nigel A (Nephew of Resident) published on 21 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff of this home are absolutely amazing.
Notwithstanding her role as manager pays high regard and attention to the clients under her care and has an excellent fulltime team behind her. This is a first class home staffed by first class professionals.

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Current Review Score: 10.0 (9.961)

Overview of Review Score

The Review Score of 10 (9.961) out of 10 for Chandos Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.961 for Chandos Lodge is calculated as follows: ( (149 Excellents x 5) + (6 Goods x 4) ) ÷ 155 Ratings = 4.961

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chandos Lodge is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (1)

Ann

Ann Norris

Job Title: Home Manager

Joined: 2018

Ann has been the Home Manager at Chandos Lodge since 2018.