Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

148 Graham Road, Malvern WR14 2HY
Submit a Review
9.2 34 Reviews
  • Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House), Malvern
Friends of the Elderly Malvern specialises in care for people with dementia and also residential and nursing care. Malvern’s three care homes Bradbury Court, Davenham and Perrins House are set in a picturesque location.

Rooms have en suite facilities overlooking the beautiful gardens with views of the Malvern Hills. Malvern has a number of communal areas where residents can enjoy the company of fellow residents, visiting family and friends, including bright and airy lounges, a sunroom, spacious dining rooms and an extensive library, as well as, a sensory garden. For moments of reflection and tranquillity, there is a galleried chapel.

Malvern’s dedicated and compassionate care team understand that each resident is different. Care planning is personalised and centred on each resident’s individual needs. This, coupled with the informal relaxed environment of the homes makes Malvern home from home for residents, families and friends alike.

Respite care packages are also available at Malvern for people who need everyday care and support when carers need a respite break, or for people who need extra care and support during a recuperation period after an illness or hospital discharge.

Show Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) on the Map

Care Provided by Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 97 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jo Bennett (General Manager)
  • Admission Criteria
    • Younger service users may be accepted subject to assessment
    • Ages 65+
  • Room Information
    • Single Rooms (97)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013

Funding & Fees Guide for Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,415 – £1,705
    • Self-Funded Residential Dementia Care £1,560 – £1,935
    • Self-Funded Nursing Care £1,655 – £2,000
    • RESPITE Self-Funded Residential Care £1,557 – £1,875
    • RESPITE Self-Funded Residential Dementia Care £1,716 – £2,129
    • RESPITE Self-Funded Nursing Care £1,821 – £2,200
  • (these prices are only a guideline, please contact Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The main reception is located within Davenham, also a secondary reception within Perrins House. Please visit reception on arrival.


  • Parking

  • Car park near main entrance, further parking is available at Perrins House Via Moorlands Road.


Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) Reviews (34)

Total of 34, showing 1-20
9.2

Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) has a Review Score of 9.2 (9.206) out of 10, based on 12 reviews in the last 2 years. Over all time Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) has 34 reviews.

Overall Experience

  • 27
  • 5
  • 1
  • 1
  • 0

Date Published

34
4
10
12
22

Review from R T (Stepson of Resident) published on 11 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The house and grounds are beautiful. My relative's room is quite large and comfortable with lovely views of the common. The staff are kind and attentive and his needs are well met. The team have gone out of their way to provide his room with more home comforts to help him settle in. Overall I am very
impressed with the home and the care provided.

Reply from Jo Bennett, General Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you so much for taking the time to review Friends of the Elderly Malvern, it is greatly appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nick F (Son of Resident) published on 11 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad's spent three weeks in Davenham so far and is likely to stay for longer. It's a lovely old house with a beautiful garden and the staff have been excellent - kind, caring and patient without being patronising in any way. Highly recommended!

Reply from Jo Bennett, General Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you for taking the time to review Davenham Care Home. We are so glad you've had such a positive experience and are extremely grateful for your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James H (Son of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole process of getting mum into a suitable home for respite, used as a transition from hospital back to her home, has been a pleasant experience. From the initial assessment in hospital to the discharge back to mum's home. The whole team have been responsive and shown care and compassion.
Fun
and respectful. Thanks.

Reply from Jo Bennett, General Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you so much for your review. We are glad your mum had a pleasant experience and wish you both all the best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Annie H (Friend of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have recently visited my friends at Bradbury. There was a really nice positive friendly atmosphere. Plenty of staff around chatting and attending to the residents.

Reply from Jo Bennett, General Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you so much for your kind review, it is greatly appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anna W (Daughter of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are immensely grateful for everything the staff at Bradbury Court did for our mum and how they cared for her with such dignity and love. The staff went over and above for mum and treated everyone in my family as part of 'their family'. Nothing was ever too much and the care they gave
her was outstanding. Thank you to every member of staff at that amazing place - a 'home' for my mum in her last year

Reply from Jo Bennett, General Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you for your touching review. We are so glad to have had your mum as part of our Bradbury Court Family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rose P (Daughter of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bradbury Court has given outstanding care to my late stepmum for the last 6 years. She had such a lovely, homely and spacious room with all her own things and beautiful views. The staff were extremely friendly and helpful and I found it a very relaxed place to be. I was welcome to visit anytime without
needing to make an appointment. My mum felt much loved and enjoyed helping the staff, she was very happy there and I always felt reassured that she was in excellent hands. In my experience with previous care homes, I consider it is far greater in comparison and I highly recommend Bradbury Court.

Reply from Jo Bennett, General Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

We really appreciate your review of Bradbury Court. Thank you so much for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter K (Nephew of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my aunt over the 8 years she was a resident was superb. She had a wonderful room where she was very comfortable. Although she was a very private person she was so happy with the attention shown to her by all the staff. If I need to go into care in the years ahead I won't hesitate
to move into Davenham.

Reply from Jessica Dean, Head of Marketing and Communications at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you for taking the time to leave a review, it is greatly appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John F (Next of Kin) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff at Devanham's for their care. Our time with Devanham's was short, so our experience was limited. The facilities looked well-kept. Visiting was easy and without prior notice. A particular thanks to Devanham's unit manager who was especially kind and communicative during the
difficult last days.

Reply from Jo Bennett, General Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you for taking the time to leave a review, it is greatly appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David H (Son of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident of Perrins House from December 2021 until she passed in May 2024. In the time she was at Perrins, my mum received excellent care throughout. Mum's room was lovely, overlooking the garden which she enjoyed so much. The staff were always friendly and helpful and kept the environment
clean, tidy and calm. Mum especially liked the wide range of activities on offer, particularly the singers who would regularly come and sing music from her era. Mum also loved the garden club and the staff were very helpful in enabling mum to attend her granddaughter's wedding which was wonderful.

Reply from Jo Bennett, General Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you for sharing your experience, it is greatly appreciated and it was an absolute pleasure to have your mum a part of our Perrins House family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christabel F (Wife of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had been in the hospital for three months with delirium following a fall. A nurse accompanied him to Perrnins House, and they made sure his room was redecorated with a new floor. The room also had a wonderful view of the magnificent garden. Lunch is served in a dining room, and he is collected
in a wheelchair. Guests are also welcome to join him for lunch at a small charge. There are excellent activities for residents, every weekday. All the staff, nurses and helpers are first class, have enormous patience and are very loving and fun. I could not recommend it more.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Davenham and its grounds are beautiful. There are lovely communal rooms and plenty of places to sit and chat. There are many kind staff that our relative has become close to and in whom we have confidence. However, in the few years they have been there, amongst the good things, there have been shortcomings.
The five stars given reflect very much the current situation as a new manager has taken over who is dynamic, approachable and knowledgeable with very high standards. She has quickly identified a number of the issues of concern and already made some very positive and encouraging changes with many more improvements on the horizon. We feel confident that The Davenham and its residents are in safe hands and that the home will go from strength to strength.

Reply from Maricel Biringquez, Unit Manager - Davenham at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you so much for taking the time to write this lovely review. We are pleased that you have noticed the positive changes at Davenham. Our general manager and Davenham team will continue to do our best to deliver the best care possible that the residents deserve.
It is a pleasure looking after your mother and being able to build a great relationship with her.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona P (Sister of Resident) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Day-to-day care in Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) - very good - staff clearly felt a lot of sympathy for my sister and were very fond of her. We had no problem with the staff who appeared always to be concerned about her welfare. My last visit revealed an
accessible coffee lounge downstairs hitherto never mentioned. Another space to see our sister away from other people would have been welcome.
A more complex situation was that no POA for our sister's health affairs existed, restricting our entitlement to information about her health situation. Initially told her health problems, this changed as time progressed. No information about her physical health or care plan was forthcoming. (We were told by Social Services that the Care Plan was not up-to-date). This was a change from the beginning of her stay. None of the family were allowed any information.
Finally, another sister demanded information and refused to accept a negative reply based on the absence of a health and welfare POA on purely humanitarian grounds. Too late, as she then entered hospital for the last time.
I have two questions to be addressed - not with a simple answer but informing any similar future situation concerning other patients in your care.
1) I understand that the law with regard to POA needs to be obeyed but in fact, no one outside the care home was being informed about her health care apart from her new GP. How is that acceptable?
2) Why did the approach change during her stay at Bradbury?
I am aware of ongoing management problems but it appears that staff were not given clear guidelines on dealing with families nor walking a line between acknowledgement of family ties and obeying the letter of the law in terms of POAs.

Reply from Jessica Dean, Head of Marketing and Communications at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Many thanks for taking the time to review Friends of the Elderly Malvern. We pride ourselves on providing excellent care at Friends of the Elderly and I was concerned to read your review. I understand that the care team worked with yourself and other members of your sister’s family, including her husband, and I would be keen to discuss your concerns with you in more detail. Would it be possible to contact me at comms@fote.org.uk with your details so that I can look into this further? Kind regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maggie F (Sister of Resident) published on 26 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I go to see my brother the staff are always on hand and take time to chat with every resident. Not only are they there for residents but their caring extends to the families of the resident too. My brother is very settled. Bradbury Court and much loved by all the staff who show endless patience
and understanding to us all whenever we visit. I couldn't wish for my brother to be in a better care home - I would recommend it to anyone.

Reply from Emily Blake, Unit manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you very much for your lovely review, it means a lot to us all. It is our pleasure to look after your brother and I will pass your kind words on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Husband of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I must say the new manager and the team at Bradbury court go above and beyond for my wife to make sure all her care needs are met with dignity and respect. I would recommend Bradbury Court to all my family and my friends for dementia care.

Reply from Emily Blake, Bradbury Court Unit Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you so much for your kind words, I will share them with the team. It is a pleasure to have your wife with us at Bradbury Court.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M R (Son of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for getting Bradbury Court back to what it was before covid, one member of the team has done a fantastic job and deserves a medal for getting the staff back happy and motivated after previous staff have departed.
A happy contented workforce reflects throughout the whole building and its now
returned, it got to the stage were I did not look forward to visits or going to the front door, my mother is now much happier as is the environment and staff, with even some staff returning, I know it's been hard with staffing and shortages of staff but those their have raised the bar and are doing a great job. Well Done.

Reply from Emily Blake, Unit Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you so much for your kind words, change is never easy for anyone but I am so pleased that everyone has adapted so well. Your mother is a pleasure to care for and I am glad that you have noticed a positive change in both your mother and Bradbury Court as a whole. We are very lucky to have such a fantastic team and I will pass your lovely comments on to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Daughter of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

We have removed our mother from Bradbury Court for the following reasons:
Loss of clothing and toiletries.
Poor oral hygiene, resulting in tooth loss, which was not noticed!
Being unable to contact her via both landline and the care home's mobile phone - they were constantly left unanswered.
Defensive,
unprofessional and aggressive attitude of manager - every issue raised was met with hostility and made out to be ours, or our mother's, fault.
There are many other issues. We have complained but have, so far, been left dissatisfied with the final response.

Reply from Jessica Stone, Head of Marketing and Communications at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you for raising this issue with us. At Friends of the Elderly, we are committed to providing high-quality care and we take complaints very seriously. This is why the issue outlined was investigated by our Director of Standards and Performance, who has been in communication with you. If you would like to contact us again, please do not hesitate to email comms@fote.org.uk. Many thanks, Friends of the Elderly.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona R (Daughter of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We all know about the difficulties and challenges of the Covid pandemic and the negative press coverage of care homes. My story is different because throughout I had the peace of mind that my mum was cared for in the best way possible. Staff moved into the home went the extra mile to make sure our loved
ones were looked after. I trusted the manager and staff to keep me informed and make things the best they could be in an extremely challenging time. Very grateful to the Friends of the Elderly Malvern family of my mum.

Reply from Elaine Banks, Bradbury Court Care Home Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

We appreciate your kind review. The support you have given and continue to give has been wonderful. It is an honour to look after your mum and have you as a part of the Bradbury Court family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue T (Daughter of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to the pandemic, the past year has been very difficult for staff and residents at Perrins House, and of great concern for families. However, the level of care has been exemplary, which has been of much comfort. Led by a very competent management team, all the staff have remained cheerful and dedicated
to the residents. According to my mother, aged 95, nothing is too much trouble, and they provide companionship and support to everyone there. Importantly, relatives have been kept informed of developments such as visiting arrangements, and the staff went to a great deal of trouble installing both outdoor and indoor screened visiting areas. A new arrangement involving rapid flow tests and an indoor meeting room has recently been added, which is warmly welcomed. There is a great range of activities for the residents and lovely touches such as a seasonal display table and decorations. Mum is genuinely happy at Perrins House, and my brother and I are delighted that she is safe and well.

Reply from Rachel Knighton, Care Home Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you for taking the time to complete this review and for your lovely comments. The last year has been a challenge and very difficult for families not being able to visit together. The team at Perrins House has worked hard and continues to work determinedly - putting people at the heart of all that we do, to protect our residents, staff, and volunteers from the Covid virus and, keep our residents, their families and friends connected. This, I believe has brought a lot of comfort to people and has helped ease concerns. It is a pleasure to know that your mother is genuinely happy here at Perrins House. Perrins House has had to adapt to new ways of working, and we are confident that we are Covid wise in how we work. Thank you once again for your lovely comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine M (Daughter of Resident) published on 5 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Mum has received since we moved her here when she got 'too much for her previous Care Home, has been second to none. The way they have looked after her, during this dreadful pandemic, has been nothing but remarkable, with staff remaining on-site to protect the residents. We have been kept informed
at all times how and when the visiting could be done, if visiting wasn't possible then Facetime was offered which was so helpful. Although it's taken a year to be able to hold Mum's hand again, not once have I doubted that she was being given the care and support that she needed. All the staff are wonderful, always cheerful and treat Mum with dignity and humour (which she loves). The food is fresh and wholesome, the regular tea and cake is a special favourite of Mum's and all areas are kept spotlessly clean and smelling fresh. I would recommend this Care Home, it's a heartbreaking decision to make but we couldn't have chosen better.

Reply from Elaine Banks, Care Home Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you for your review. It is a pleasure to look after your mum. Both you and your sister have been very supportive during the pandemic, and we are glad to have you as part of the Bradbury court family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary P (Daughter of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved to Perrins House last October when she needed nursing care. She has settled in well and looks comfortable whenever I visit. The staff seem kind and caring and communications with family members are efficient. The past year has presented formidable challenges but it's reassuring to know that
Mum's being well cared for. Thank you.

Reply from Rachel Knighton, Care Home Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you for your kind words, your mother has settled in well and it is always a pleasure to be able to ensure she is comfortable and content.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.2 (9.206)

Overview of Review Score

The Review Score of 9.2 (9.206) out of 10 for Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.587 for Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) is calculated as follows: ( (95 Excellents x 5) + (30 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 138 Ratings = 4.587

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.619 Points relating to the number of positive Reviews for Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 97 registered maximum number of service users is 19.4. 12 Positive Reviews ÷ 19.4 = 0.619

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Jo

Jo Bennett

Job Title: General Manager

“I started my career working in the Motor Trade arena, in B2B (Business to Business) Customer Sales. My motivation to change careers and focus on care came from my loving Grandparents. My Nan lived with us for many years and was always there when I needed her. As Nan got older, as a family, we had first-hand experience of palliative care, which inspired me to pursue a healthcare career, so I too could ensure quality care for others.


I have now worked in the care industry for 16 years in a variety of roles across the sector. Most recently, I worked in regional operations for a number of large nursing homes.


My passion has always been to create a welcoming and inclusive community where people truly feel a sense of home. This belief directs me every day, and I am so proud to lead a team that holds our residents’ health, well-being and happiness at the heart of all we do.”


Frequently Asked Questions about Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

What types of Care is Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) have?

There are 97 Single Rooms.

What are the Facilities & Services at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) to the centre of Malvern?

0.8 mile(s) as the crow flies, distance by road may be significantly further.