Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

148 Graham Road, Malvern WR14 2HY
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9.1 32 Reviews
  • Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House), Malvern
Friends of the Elderly Malvern specialises in care for people with dementia and also residential and nursing care. Malvern’s three care homes Bradbury Court, Davenham and Perrins House are set in a picturesque location.

Rooms have en suite facilities overlooking the beautiful gardens with views of the Malvern Hills. Malvern has a number of communal areas where residents can enjoy the company of fellow residents, visiting family and friends, including bright and airy lounges, a sunroom, spacious dining rooms and an extensive library, as well as, a sensory garden. For moments of reflection and tranquillity, there is a galleried chapel.

Malvern’s dedicated and compassionate care team understand that each resident is different. Care planning is personalised and centred on each resident’s individual needs. This, coupled with the informal relaxed environment of the homes makes Malvern home from home for residents, families and friends alike.

Respite care packages are also available at Malvern for people who need everyday care and support when carers need a respite break, or for people who need extra care and support during a recuperation period after an illness or hospital discharge.

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Care Provided by Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 97 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jo Bennett (General Manager)
  • Admission Criteria
    • Younger service users may be accepted subject to assessment
    • Ages 65+
  • Room Information
    • Single Rooms (97)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013

Funding & Fees Guide for Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,415 – £1,705
    • Self-Funded Residential Dementia Care £1,560 – £1,935
    • Self-Funded Nursing Care £1,655 – £2,000
    • RESPITE Self-Funded Residential Care £1,557 – £1,875
    • RESPITE Self-Funded Residential Dementia Care £1,716 – £2,129
    • RESPITE Self-Funded Nursing Care £1,821 – £2,200
  • (these prices are only a guideline, please contact Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The main reception is located within Davenham, also a secondary reception within Perrins House. Please visit reception on arrival.


  • Parking

  • Car park near main entrance, further parking is available at Perrins House Via Moorlands Road.


Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) Reviews (32)

Total of 32, showing 21-32
9.1

Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) has a Review Score of 9.1 (9.072) out of 10, based on 10 reviews in the last 2 years. Over all time Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) has 32 reviews.

Overall Experience

  • 25
  • 5
  • 1
  • 1
  • 0

Date Published

32
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8
10
22

Review from Jon F (Son of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Perrins House have consistently been caring to mum's needs, and have gone above and beyond their duties to ensure she has felt safe and comfortable during lockdowns. As mum herself says she could not be in a better place.

Reply from Rachel Knighton, Care Home Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you for your kind words, it is a pleasure to care for your mother. Lockdown has brought challenges but the team continue to put residents needs first. Looking forward to when we can resume some normality.


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Review from Sarah P (Daughter of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was discharged from hospital as the second wave of Covid infection got underway. She was not ready to return home. Perrins House was very helpful in enabling her discharge into their care following negative Covid tests and quarantining for two weeks in her room. I was initially unable to visit
and still have not been into the home. I have visited in a screened room. Whilst it is frustrating not being able to enter the home for five months, it has been reassuring to know how high the standards of Covid security are at Perrins House and that my mother is well cared for, well-fed and warm. She has also appreciated the personal care offered including showering, hair washing and her nails being cut and varnished!

Reply from Rachel Knighton, Care Home Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you for your positive comments and I’m very happy we were able to help in providing care for your mother when she needed it. As you note, Covid security has been at the forefront of all we do whilst also providing the personal touch.


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Review from Patrick M (Son of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Bradbury Court for close to 18 months, she suffers from Vascular Dementia, she's 83 years old and requires 24/7 care. So, over the past year, she has settled into her 'new home' and totally relishes the personal contact, interaction, activities, and love that the staff at Bradbury
Court provide. As her only son, I know she is genuinely cared for and actually has a better life today than the 'dark days' living alone when she was widowed 8 years ago and as her dementia increased. We are thrilled to have secured Mum's placement and despite COVID 19, we have managed Face Time calls, visits in the garden, visits behind a secure glass wall, and of course prior to the pandemic, regular visits within the home. Mum has never been so active and stimulated for ages, thanks to the team at Bradbury Court, they can make a normal mundane day into a party for their residents, fun, smiling, and caring. What more could we wish for? Thank you all.

Reply from Elaine Banks, Unit Manager Bradbury Court at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you so much for your kind words, it is a pleasure to care for your Mum. I will pass on your thanks to all of the staff team at Bradbury Court.


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Review from Fiona C (Daughter of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff consistently warm and welcoming on each and every visit I have made. The care I have observed them give to each and every resident in exceptional. They listen to each resident wishes patiently encourage them to join in with the activities and mobilise and explain what is
going on to those who are confused. My father settled in much quicker than I anticipated and this is largely due to the staff encouraging him and helping him to mix with other residents. As a relative, it is very reassuring to know that he is well cared for.

Reply from Elaine Banks, Unit Manager Bradbury Court at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you for your wonderful review, it is a pleasure having your father with us at Bradbury Court. It is always comforting to hear how happy our residents and families are with the genuine quality care we provide. I will ensure your lovely comments are passed on to the team.


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Review from M J (Daughter of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Bradbury Court for 6 months and it has given her a lot of life back.
She is well cared for and feels appreciated.

Reply from Elaine Banks, Unit Manager Bradbury Court at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you for your lovely review and comment. It is a pleasure to have Mum here as part of our family at Bradbury Court.


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Review from Annie A (Daughter of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best move we ever made! The care shown to my mum is second to none - she is healthier, happier and, although her dementia has deteriorated, who knows me again which means so much. The staff and manager are exceptional - food is amazing and fresh. The rooms are clean - no odours - and very comfortable.
I
do and have recommended this home and my friend's mother is now a resident and my friend's opinion is the same.

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Review from L C (Daughter of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy and content at Friends of the Elderly Malvern. It is so helpful knowing that she is safe and well cared for in light and bright surroundings. Everyone is caring, not only to residents but also to family members.

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Review from W S (Husband of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has used the respite service in Bradbury Court. I cannot speak highly enough about the care that she received from the manager and her staff. She is a caring and compassionate person and this is reflected throughout the whole building, nothing is too much trouble and no effort is spared to make
everything comfortable. My wife has dementia and this is the only place that I know she is safe and secure outside her home.

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Review from Gillian G (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Perrins House for just over a year and it is truly excellent and she is extremely happy. The care is first rate and staff are faultless. The food is served in a suitable way with plenty of choices. Numerous activities she does exercise classes, French, board games, concerts, has
her hair done. The staff are always welcoming when I visit. Nothing is too much trouble. Lunch was provided for 12 family members.

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Review from Sam K (Son of Resident) published on 6 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Perrins House has been a wonderful care home for my mother for 7 years. The staff are very friendly and caring and the new management team is a great improvement.

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Review from E T (Friend of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bradbury Court provides a safe, caring, happy atmosphere. The staff are patient, good humoured and caring to the residents and always welcoming to visitors. They encourage residents to take part in activities, and they engage them in conversation. The rooms are kept clean and cheerful, and there
are safe, colourful outdoor areas. The residents always seem to be happy and confident and receive excellent care at all times.

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Review from M P (Resident) assisted by family/friend published on 8 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This was one of my best decisions to come here (my own decision) because the care is extremely good. The staff are helpful in every way and very helpful with a really caring attitude. They are always there for us and take us to our medical appointments. I feel very secure here and in safe hands. This
is just like being at home. The food varies from good to dreadful. I would like a better quality and variety.

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Current Review Score: 9.1 (9.072)

Overview of Review Score

The Review Score of 9.1 (9.072) out of 10 for Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.557 for Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) is calculated as follows: ( (78 Excellents x 5) + (24 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 115 Ratings = 4.557

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.515 Points relating to the number of positive Reviews for Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 97 registered maximum number of service users is 19.4. 10 Positive Reviews ÷ 19.4 = 0.515

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Jo

Jo Bennett

Job Title: General Manager

“I started my career working in the Motor Trade arena, in B2B (Business to Business) Customer Sales. My motivation to change careers and focus on care came from my loving Grandparents. My Nan lived with us for many years and was always there when I needed her. As Nan got older, as a family, we had first-hand experience of palliative care, which inspired me to pursue a healthcare career, so I too could ensure quality care for others.


I have now worked in the care industry for 16 years in a variety of roles across the sector. Most recently, I worked in regional operations for a number of large nursing homes.


My passion has always been to create a welcoming and inclusive community where people truly feel a sense of home. This belief directs me every day, and I am so proud to lead a team that holds our residents’ health, well-being and happiness at the heart of all we do.”