Visitors warmly welcomed. Relatives can visit their loved ones at any time, and there's no need to book in advance for these personal visits.
However, if you're interested in touring the home and learning more about services, Dorset House recommends scheduling a visit in advance. This way, the dedicated team can ensure they're available to show you around and discuss how best to meet your specific needs. We're here to provide you with the information and support you require, and look forward to assisting you in any way.
On site Parking
Dorset House Nursing Home has a Review Score of 10 (10.000) out of 10, based on 21 reviews in the last 2 years. Over all time Dorset House Nursing Home has 77 reviews.
Review from G G (Resident) published on 15 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Karen Johnson, Home Manager at Dorset House Nursing Home
Thank you for taking the time to leave a positive review for Dorset House Nursing Home. We greatly appreciate your kind words and are delighted to hear that you like our home and that you are happy.
Our committed team members work tirelessly to ensure that our residents receive the highest standard of care and support. It is our priority to meet the individual needs and preferences of each resident, and we are pleased to hear that you are satisfied with the care provided at Dorset House.
If there is anything specific that you particularly like about our home or if there are any suggestions you have to further enhance your experience, please do not hesitate to reach out to us. We value your feedback and are always looking for ways to improve and better serve our residents.
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Review from N L (Friend of Resident) published on 18 January 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Karen Johnson, Home Manager at Dorset House Nursing Home
Thank you for your lovely comments. The care and services we deliver as a team to our residents and families are extremely important to us. We're happy to receive such a five-star review for Dorset House. I will pass on your kind comments to the whole team.
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Review from Susan W (Daughter of Resident) published on 18 January 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Karen Johnson, Home Manager at Dorset House Nursing Home
Thank you for your kind words and recognition of the team at Dorset House Nursing Home. We are so pleased to read your wonderful comments about the care your mum receives and even more so during that incident.
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Review from Samuel T (Friend of Resident) published on 18 January 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Karen Johnson, Home Manager at Dorset House Nursing Home
Samuel, thank you for your lovely comments. The care and services we deliver as a team to our residents and families are extremely important to us. We're happy to hear that your friend is receiving such great care at Dorset House Nursing Home.
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Review from Richard W (Son-in-law of Resident) published on 5 January 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Karen Johnson, Home Manager at Dorset House Nursing Home
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your relative is receiving such great care at Dorset House and that we are providing an improved quality of life. I will pass on your kind comments to the whole team.
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Review from L G (Daughter-in-law of Resident) published on 27 September 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Karen Johnson, Home Manager at Dorset House Nursing Home
Thank you ever so much for your kind words, they mean the world to myself and the team. It makes me very happy to hear this.
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Review from Michael L (Nephew of Resident) published on 29 June 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Karen Johnson, Home Manager at Dorset House Nursing Home
We are so happy that we have changed your view on care homes. Thank you so much for your kind words.
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Review from John C (Partner of Resident) published on 22 April 2022
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Overall Experience
5.0 out of 5
Reply from Karen Johnson, Home Manager at Dorset House Nursing Home
Really appreciate you taking the time to leave this review.
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Review from A B (Friend of Resident) published on 22 April 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Karen Johnson, Home Manager at Dorset House Nursing Home
Your wonderful feedback means so much to us. Thank you.
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Review from Raymond C (Next of Kin) published on 19 July 2021
Submitted via Postal Card •
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5.0 out of 5
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Review from Vanessa N (Daughter of Resident) published on 14 April 2021
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5.0 out of 5
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Review from J H (Daughter of Resident) published on 26 March 2021
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5.0 out of 5
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Review from H P (Daughter of Resident) published on 7 January 2021
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5.0 out of 5
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Review from P V (Daughter of Resident) published on 15 December 2020
Submitted via Postal Card •
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5.0 out of 5
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Review from Stephen L (Son of Resident) published on 18 November 2020
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5.0 out of 5
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Review from Teresa A (Daughter of Resident) published on 29 October 2020
Submitted via Postal Card •
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5.0 out of 5
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Review from S D (Daughter of Resident) published on 29 October 2020
Submitted via Postal Card •
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5.0 out of 5
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Review from R P (Next of Kin) published on 22 January 2020
Submitted via Postal Card •
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5.0 out of 5
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Review from Andrew W (Son of Resident) published on 30 December 2019
Submitted via Postal Card •
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5.0 out of 5
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Review from Susan B (Sister-in-law of Resident) published on 18 November 2019
Submitted via Postal Card •
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5.0 out of 5
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The Review Score of 10 (10.000) out of 10 for Dorset House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Dorset House Nursing Home is calculated as follows: ( (252 Excellents x 5) ) ÷ 252 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Dorset House Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Aug 2019
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Job Title: Registered Manager
Joined: 2021
Karen has a wealth of experience in the healthcare sector and has gained several promotions during her time. She is proud to be appointed as the Registered Manager of Dorset House.
At Dorset House, she is responsible for the operational running of the home as well as legal and clinical governance. This covers all aspects of care delivery including managing the team of staff within the home. Karen's favourite aspect of her role is the people. Caring for the elderly is so rewarding, it is a privilege to come to work every day.
Job Title: Clinical Lead
Jenny is the Clinical Lead at Dorset House.
Job Title: Quality Assurance Officer
Joined: 2022
Tracey joined as Quality Assurance Officer at Dorset House in January 2022. Her role involves ensuring the quality of care across the homes is carried out to the Rotherwood standard of exceptional care and compliant with CQC regulations.
Job Title: Home Administrator
Jill is the first point of contact at the home, providing a warm friendly welcome to Dorset House.
Job Title: Lifestyle Coordinator
Joined: 1999
Lisa has worked at Dorset House since 1999. She started her career straight out of school in a care focussed role and continued to work in this field as a Care Assistant and Auxiliary Nurse in other care settings for a number of years. She then took a break from care to work in catering up to starting at Dorset House. Her first role in the home was as Head Waitress alongside our Head Chef Marion. She now works as a Lifestyle Coordinator but prefers the term companion!
‘Inspiring Activities’ is one of our four main pillars at Rotherwood Healthcare and this is integral to Lisa’s role at Dorset House. It can be a very sensitive role, dealing with the resident's emotional, therapeutic and recreational needs, yet fulfilling at the same time. Lisa describes it as an honour and a privilege to help give our residents the quality of life they deserve, make their wishes come true and learn from them along the way.
In her free time, Lisa enjoys looking after her granddaughter, pottering around her garden, reading and baking to help her relax.
Job Title: Head Housekeeper
Joined: 2005
Mandy is our head housekeeper. She has worked at Dorset House for over 15 years and is a key part of the team. Mandy and her staff always maintain the highest standards of tidiness and cleanliness for our residents at all times.
Job Title: Head Chef
Joined: 2005
Marion started training as a chef at 16 years old and has enjoyed working in the profession ever since. She has devoted the past 15 years as Head Chef to cooking for our residents here at Dorset House.
Marion’s usual day in the kitchen involves cooking-up breakfast, lunches and suppers for up to 42 residents. On top of that, she comes up with different menu plans each week to keep mealtimes interesting for everyone. With mealtimes often being the highlight of the day for our residents Marion and her team at Dorset House have introduced theme days including an Italian day where she served up an impressive Italian themed three-course lunch.
Marion loves to get involved with residents' birthdays and ensures that special treats are made. She also oversees the making of celebration cakes – through the actual making of those cakes is left to her extremely talented second in command!
National holidays including St Patrick’s Day, Easter and, of course, Christmas offer yet another opportunity for Marion and her team to get creative and lay on a perfectly themed spread.
Marion loves to spend time with her family away from work and flick through the odd recipe book or two believing that you never know where inspiration may strike next!
Job Title: Maintenance
Ben plays a crucial role in ensuring the facility's smooth operation and safety. His responsibilities include performing routine inspections, addressing repair needs, and maintaining equipment and infrastructure.
Ben handles minor repairs, troubleshoots issues, and collaborates with other team members to ensure that the home remains in excellent condition for both staff and residents. His proactive approach and attention to detail help create a safe and welcoming environment for everyone at Dorset House Care Home.
