Dorset House Nursing Home

Blackfriars Avenue, Droitwich WR9 8DR
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10 77 Reviews
  • Dorset House Nursing Home, Droitwich
Discover the epitome of exceptional care at Dorset House, where the professional team provides round-the-clock support and compassion. Nestled in the heart of Droitwich Spa, the home's convenient location offers easy access to local amenities, all under the watchful eye of the caring team.

Set amidst tranquil private grounds, the former country residence boasts beautiful gardens with shaded seating areas and a summer house, providing endless opportunities for relaxation and socialising.

Indulge in luxurious living with an all-inclusive package featuring:

Warm, home-cooked nutritious meals
Engaging social activities and companionship
Hassle-free living with laundry and cooking are taken care of
Round-the-clock professional care and support
Monthly complimentary hair appointments at the in-home salon
Personalised care plans tailored to individual needs
Daily housekeeping for a clean and comfortable environment
Beautifully landscaped gardens to reconnect with nature
Compassionate assistance with personal care needs

Experience enticing dining in the exquisite dining room crafted by the long-standing kitchen team. The lifestyle coordinator ensures varied activities cater to individual hobbies, fostering a vibrant community spirit. At Dorset House, they prioritise the well-being of residents in every aspect of daily living.

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Care Provided by Dorset House Nursing Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Karen Johnson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Dorset House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • Self-Funded Nursing Care from £1,100
  • (these prices are only a guideline, please contact Dorset House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors warmly welcomed. Relatives can visit their loved ones at any time, and there's no need to book in advance for these personal visits.


    However, if you're interested in touring the home and learning more about services, Dorset House recommends scheduling a visit in advance. This way, the dedicated team can ensure they're available to show you around and discuss how best to meet your specific needs. We're here to provide you with the information and support you require, and look forward to assisting you in any way.


  • Parking

  • On site Parking


Dorset House Nursing Home Reviews (77)

Total of 77, showing 61-77
10

Dorset House Nursing Home has a Review Score of 10 (10.000) out of 10, based on 21 reviews in the last 2 years. Over all time Dorset House Nursing Home has 77 reviews.

Overall Experience

  • 74
  • 3
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  • 0

Date Published

77
5
10
21
56

Review from Martin R (Son of Resident) published on 15 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident at Dorset House for over 4 years. She suffers from Alzheimers and has needed more attentive care as time has passed. I have found Dorset House to be an excellent example of a Care Home; the staff being always positive and, more importantly, available and responsive when called
upon. Mother is warm, well fed, and happy.

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Review from Paula M (Daughter of Resident) published on 7 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care Mother has received over the last 10 years has been caring and thorough. Since the change of ownership, I have noticed a change in the atmosphere within the home. The relaxed and happy nature of the home has diminished and the openness, friendliness of the staff seems somehow inhibited.

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Review from Christine H (Daughter of Resident) published on 7 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been in Dorset House for over six years and I have never in all that time had to complain about anything. There is always a friendly face in reception, the care staff are very attentive to mom's needs at all times. I was recommended by a friend to Dorset House and I would happily recommend
to others. When mom first came to live at Dorset House, she was embraced by the activities co-ordinator to join in all activities. I feel I can always approach any of the staff about any concerns I have about my mom and they are always willing to help if I have any concerns to support not just my mom but for me too.

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Review from Peter K (Son-in-law of Resident) published on 6 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been at Dorset House for over 2 years now and before him another relative. It has a different ethos to other care homes. It is still all about care and consideration and one does not have the sense that a balance sheet and shareholder profit lie behind every decision. That said,
it is run very efficiently.

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Review from V G (Daughter of Resident) published on 2 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are what makes Dorset House such a wonderful place. They are all so helpful, friendly, caring and compassionate. Nothing is too much trouble and they support the families of the residents well too. My father often tells me that he is glad that he moved here. He is very pleased with his room,
which is a good size and has a lovely view over the well-kept gardens. It is filled with his own furniture, pictures and ornaments and feels like home to him. He often says how much he enjoys the meals too. The entertainments and activities provided for the residents are many and varied.

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Review from RK (Daughter of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home. The residents are very well looked after by the very caring staff. The food is of an excellent quality and there is always plenty of choice and flexibility with eating arrangements. The rooms are kept very clean and residents are encouraged to personalise their own rooms. There is
very good entertainment laid on for the residents and their families and a lot of thought goes into planning this. There are very comfortable public areas for the residents to sit if they want the company of others and beautiful gardens to walk or sit in when the weather allows.

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Review from Sandra P (Daughter of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Dorset House for just over 10 years. I cannot praise the care and love she receives from all of the staff more highly.
Nothing is too much trouble for them and many go far and above their duties. As she is so frail now I wouldn't want her to be anywhere else.

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Review from P A (Daughter of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving at Dorset Nursing and Residential Care Home, my father has received excellent care. The home is friendly and homely and carers cannot do enough to make Dad feel at home. He loves the garden and his view and he can see the birds and squirrels. The food is home from home cooking with plenty
of choice.

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Review from Julia B (Daughter of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in recommending Dorset House and Residential Care Home as a care home. Many of the residents are very disabled but the staff treat each one as an individual and are always patient, considerate, and friendly. They take time to be encouraging and to try to involve even the most disabled
resident in the daily life of the home. The dining room and drawing rooms are not at all clinical but reflect the homes which residents have left. There is plenty to look at and the whole effect is very homely. The events organised are fun and varied and again all are encouraged at their own level.

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Review from Janet B (Wife of Resident) published on 17 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone who has visited my husband has commented on what a homely, friendly place Dorset House Nursing and Residential Care Home is. The staff are very caring and treat the residents with respect.

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Review from Anne E (Daughter of Resident) published on 11 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for two years and has always been treated with respect and consideration by the staff. I would recommend Dorset House without hesitation to anyone in a similar position.

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Review from Veronica S (Daughter of Resident) published on 11 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here 6 years without incident or problem. She has enjoyed the food, lovely dining room. Caring and efficient staff in a very homely environment. The activities provided are extremely good and well thought out suiting all the residents. I have always been happy from day one that she is so
very well cared for and I would not hesitate in recommending Dorset House to anybody wishing to place their elderly and loved relative here. We travel some 60 miles each way to come and see Mum and placed her here as this had been recommended to us and we have found it to be exactly what was needed.

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Review from Joy B (Daughter of Resident) published on 9 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Dorset House for the past 6 years and during that time he has been shown kindness, courtesy and respect, helping him to settle and feel a valued part of the community. The standard of care has always been excellent, and I have never had any concerns about his care or
treatment.


The ambiance of the home is always warm and welcoming and as a visitor, I always look forward to entering the premises.The staff are always approachable and welcome input from relatives.


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Review from Heather L (Daughter of Resident) published on 9 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Dorset House for just over one year and during that time, I have been absolutely delighted with her care and wellbeing.
The staff are all extremely caring, courteous and create a wonderfully happy environment.

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Review from Paul R (Son of Resident) published on 9 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally satisfied over a period of four years. Staff friendly, efficient and so attentive. Home always clean and tidy with a fresh wholesome smell, not always the case in most other similar places I have visited.

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Review from KR (Daughter of Resident) published on 8 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Dorset House for its excellent care and staff. My father has been at the home for over three years and has been very happy since he came.
The facilities are excellent and gardens and outside space is particularly beautiful in the summer for him to enjoy.

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Review from Marjorie N (Daughter of Resident) published on 23 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home provides everything that is required, it is always warm, clean and tidy. Staff alway very considerate and helpful. The food is always very good and enjoyable.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Dorset House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Dorset House Nursing Home is calculated as follows: ( (252 Excellents x 5) ) ÷ 252 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dorset House Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (37)

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Meet the Team (8)

Karen

Karen Johnson

Job Title: Registered Manager

Joined: 2021

Karen has a wealth of experience in the healthcare sector and has gained several promotions during her time. She is proud to be appointed as the Registered Manager of Dorset House.


At Dorset House, she is responsible for the operational running of the home as well as legal and clinical governance. This covers all aspects of care delivery including managing the team of staff within the home. Karen's favourite aspect of her role is the people. Caring for the elderly is so rewarding, it is a privilege to come to work every day.


Jenny

Jenny Gordon

Job Title: Clinical Lead

Jenny is the Clinical Lead at Dorset House.


Tracey

Tracey Taylor

Job Title: Quality Assurance Officer

Joined: 2022

Tracey joined as Quality Assurance Officer at Dorset House in January 2022. Her role involves ensuring the quality of care across the homes is carried out to the Rotherwood standard of exceptional care and compliant with CQC regulations.


Jill

Jill Adams

Job Title: Home Administrator

Jill is the first point of contact at the home, providing a warm friendly welcome to Dorset House.


Lisa

Lisa Davis

Job Title: Lifestyle Coordinator

Joined: 1999

Lisa has worked at Dorset House since 1999. She started her career straight out of school in a care focussed role and continued to work in this field as a Care Assistant and Auxiliary Nurse in other care settings for a number of years. She then took a break from care to work in catering up to starting at Dorset House. Her first role in the home was as Head Waitress alongside our Head Chef Marion. She now works as a Lifestyle Coordinator but prefers the term companion!


‘Inspiring Activities’ is one of our four main pillars at Rotherwood Healthcare and this is integral to Lisa’s role at Dorset House. It can be a very sensitive role, dealing with the resident's emotional, therapeutic and recreational needs, yet fulfilling at the same time. Lisa describes it as an honour and a privilege to help give our residents the quality of life they deserve, make their wishes come true and learn from them along the way.


In her free time, Lisa enjoys looking after her granddaughter, pottering around her garden, reading and baking to help her relax.


Mandy

Mandy Stokes

Job Title: Head Housekeeper

Joined: 2005

Mandy is our head housekeeper. She has worked at Dorset House for over 15 years and is a key part of the team. Mandy and her staff always maintain the highest standards of tidiness and cleanliness for our residents at all times.


Marion

Marion Jenkins

Job Title: Head Chef

Joined: 2005

Marion started training as a chef at 16 years old and has enjoyed working in the profession ever since. She has devoted the past 15 years as Head Chef to cooking for our residents here at Dorset House.


Marion’s usual day in the kitchen involves cooking-up breakfast, lunches and suppers for up to 42 residents. On top of that, she comes up with different menu plans each week to keep mealtimes interesting for everyone. With mealtimes often being the highlight of the day for our residents Marion and her team at Dorset House have introduced theme days including an Italian day where she served up an impressive Italian themed three-course lunch.


Marion loves to get involved with residents' birthdays and ensures that special treats are made. She also oversees the making of celebration cakes – through the actual making of those cakes is left to her extremely talented second in command!


National holidays including St Patrick’s Day, Easter and, of course, Christmas offer yet another opportunity for Marion and her team to get creative and lay on a perfectly themed spread.


Marion loves to spend time with her family away from work and flick through the odd recipe book or two believing that you never know where inspiration may strike next!


Ben

Ben Mansell

Job Title: Maintenance

Ben plays a crucial role in ensuring the facility's smooth operation and safety. His responsibilities include performing routine inspections, addressing repair needs, and maintaining equipment and infrastructure.


Ben handles minor repairs, troubleshoots issues, and collaborates with other team members to ensure that the home remains in excellent condition for both staff and residents. His proactive approach and attention to detail help create a safe and welcoming environment for everyone at Dorset House Care Home.