Dunley Hall & Ryans Court

Dunley, Stourport-on-Severn DY13 0TX
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9.5 24 Reviews
  • Dunley Hall & Ryans Court, Stourport-on-Severn
Dunley Hall & Ryans Court is a former manor house and grade-II listed building situated in the rural area of Dunley, just five minutes from Stourport town centre and a short distance from the countryside and local beauty spots.

The home is renowned for its homely atmosphere and original features and is maintained to a high standard throughout and rooms are decorated in tasteful and traditional styles. Dunley Hall features two lounges, these include: the Gold Lounge where residents can relax in a quiet atmosphere, while the Blue Lounge provides space for social activities and TV watching. Both lounges overlook the grounds of surrounding the home, and each bedroom can be personalised to each resident's individual tastes.

A team of professional and skilled care staff work to support residents ensuring they are able to reach their full potential and lead fulfilled and enjoyable lives.

Staff at Dunley Hall & Ryans Court offers residents a safe and securing living environment and also gives residents easy access to visiting services, which include: health care professionals, hairdressing, podiatry, manicures, entertainment, reflexology and seasonal activities.

Families and friends of residents are invited to visit the home without restrictions, even dining with residents, selecting from restaurant-style menu, encouraging independence and choice. Meals are freshly prepared and encompass a wide variety of choice and residents with special dietary requirements can be catered for.

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Care Provided by Dunley Hall & Ryans Court

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 35 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Dunley Hall Ltd
  • Person in charge
  • Tina Styles (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Dunley Hall & Ryans Court Reviews (24)

Total of 24, showing 21-24
9.5

Dunley Hall & Ryans Court has a Review Score of 9.5 (9.495) out of 10, based on 7 reviews in the last 2 years. Over all time Dunley Hall & Ryans Court has 24 reviews.

Overall Experience

  • 17
  • 7
  • 0
  • 0
  • 0

Date Published

24
1
1
7
17

Review from C Philip W (Son of Resident) published on 16 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely care. Feels at home. Sleeps well. My mother has a friend she shares a room with. People are very polite.

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Review from Richard H (Husband of Resident) published on 7 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I appreciate being able to visit at any time. The staff always appear friendly and helpful. My wife seems happy.

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Review from Anita D (Daughter of Resident) published on 7 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my mother at Dunley Hall, I have always found it a very pleasant place to visit with friendly and helpful members of staff. My mother has been in Ryans Court part of Dunley Hall for four years and she is very happy there and feels very secure and looked after in everyway.

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Review from Sally K (Daughter of Resident) published on 30 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience as a family was always very positive. My mother was always very happy and loved all the carers who became her friends. Nothing was ever too much trouble whatever time of day or night. We always felt totally confident that mum was in safe caring hands. Any questions, I could always talk
to the managers and they would sort out any problems. My mother had a few weeks at Dunley Hall for respite care and always told me if she ever needed to go anywhere permanently then it would be Dunley Hall. It was a decision she never regretted.

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Current Review Score: 9.5 (9.495)

Overview of Review Score

The Review Score of 9.5 (9.495) out of 10 for Dunley Hall & Ryans Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Dunley Hall & Ryans Court is calculated as follows: ( (69 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 83 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Dunley Hall & Ryans Court is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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