Field House

Off Western Road, Hagley, Clent, Stourbridge DY9 0HL
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9.8 73 Reviews
  • Field House, Stourbridge
Field House is a gorgeous Grade 2 * country house set in 10 acres of parkland and garden which offers exceptional quality care services for the elderly including residential care, a specialist Dementia care unit, palliative care, respite care and couples care.

Field House has one of the best reputations of residential care homes in the Stourbridge area, providing high-quality 24-hour residential care in a happy, restful and well-furnished home with a focus on maximising the overall wellbeing and quality of life of each and every resident.

For anyone looking for specialist dementia care homes in the Stourbridge area, the team provide high-quality specialist Dementia care in a comfortable and friendly environment. At Field House Care Home, staff understand the challenges of living with Dementia, both for the residents themselves and for their families and friends.

The respite care services are also ideal for those who need care while their usual carers are unavailable. Respite care residents receive the same level of care and access to all the same facilities as permanent residents, making Field House an ideal choice for families needing respite care homes in the area.

The highly experienced and professional care team works alongside residents’ families to create personalised care plans that are specific to each individual’s needs and requirements.

The expert care team also work in partnership with healthcare professionals such as GPs, district nurses, opticians, and dentists, to ensure that each resident receives the highest quality of care that is specific to their needs.

A wide range of daily activities are offered that are tailored to suit the interests of each individual and regularly hold events days for residents and their friends and family. Residents can enjoy healthy and delicious home-cooked meals and snacks and drinks are available throughout the day and on request.

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Care Provided by Field House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Field House Residential Care Ltd
  • Person in charge
  • Anna Demicoli (Manager)
  • Admission Criteria
    • Private and Local Authority
    • Ages 50+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (10)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Field House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Residential Dementia Care from £950
    • RESPITE Self-Funded Residential Care from £950
    • RESPITE Self-Funded Residential Dementia Care from £950
  • (these prices are only a guideline, please contact Field House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcomed at any time of the day


  • Parking

  • There is extensive on-site parking


Field House Reviews (73)

Total of 73, showing 61-73
9.8

Field House has a Review Score of 9.8 (9.822) out of 10, based on 28 reviews in the last 2 years. Over all time Field House has 73 reviews.

Overall Experience

  • 55
  • 17
  • 0
  • 0
  • 1

Date Published

73
3
10
28
45

Review from Emma H (Daughter-in-law of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father-in-law and my family received at Field House was second to none.
During the sad passing of my father-in-law, we were provided with a room should we need to sleep, wash etc which was right next door to my father-in-law, enabling us to be close by when needed. The food we were provided
during this time was exceptional. All the staff were very caring and helpful and made us feel part of a family.

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Review from Adrian H (Son of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Field House and was so well cared for in every way. He was suffering from vascular dementia but was still treated with respect and dignity of a gentleman who was of sound mind. As his health deteriorated, all the staff were second to none and still treated him with the utmost
respect. The staff made my father feel part of a family. Nothing was ever too much trouble. Well done, keep up the good work.

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Review from Marilyn H (Wife of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having made the heartbreaking decision to put my husband into care and looking at various care homes, we decided to put him into the care of Field House, we have not been disappointed. The care, compassion, dignity and dedication shown by all staff is excellent. The welcome and support that is given
to us, his family, is fantastic. Meals are first class with a lovely varied menu. A huge thank you to all.

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Review from Pam G (Brother-in-law of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and dignity shown to my dearest brother-in-law have been excellent. All the staff have been amazing during a very stressful time. When visiting, we are always made very welcome no matter what time of day. For the first time in a long time, we have smiles from my brother-in-law. He joins in
with activities and the meals provided are first class.

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Review from Diana B (Daughter of Resident) published on 28 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

It has been so sad to see the change in this care home under its new ownership. I cannot praise the care staff enough who do their best in the very challenging conditions and attitudes within the home if only the same could be said of the management. My experience dealing with them over the last few
months of my mother's time there was nothing short of disgraceful. My mother was admitted into hospital in early December and I made an unexpected visit to the home a couple of weeks later. To my horror I found her room being used for staff training with all her precious things pushed to one side. To have my very poorly mother treated with such disregard broke my heart but it did accurately reflect the sort of attitude I had started to suspect from the new owners. I am prevented from expanding further, however, I can honestly say this is not a happy place, there is a distinct atmosphere of discontent and unhelpfulness along with an appalling lack of empathy. I could not recommend this home.

Reply from Geoff Butcher, Owner at Field House

The review is factually inaccurate as the reviewer's mother's precious things had not been pushed to one side. This was not the case – a sofa and a chair had been temporarily moved back against a wall to facilitate a short training session on moving and handling around the bed. None of her mother’s personal possessions had been touched. The furniture in the room which was and had been for some time unoccupied by the reviewer’s mother a was immediately repositioned.


When the reviewer on arrival at the home complained, the deputy manager who was on duty immediately went to the room and profusely apologised to the reviewer and accepted that she should have first asked for permission to use the room for the short practical element of the moving and handling training.


Further, the review is factually inaccurate when talking about “new management” – up to the time of the incident, there had been no changes in management for many months.
Further, we have written proof that the reviewer was entirely happy with Field House up to the point her mother was admitted to hospital. As her mother's needs had changed, unfortunately, she could not come back to her home at Field House.


As the owner of Field House, I admit that we should have asked permission to use the room for a short training course. However, we have apologised and we do not believe that the reputation of the home should be tarnished because of this. Please see our other reviews to get an accurate and balanced view of Field House or contact me via Field House.


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Review from D A C (Son of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Field House Residential Care Home in December 2013.
He had developed dementia after his wife died. He will be 100 years old in May 2017.
During his time here he has been cared for by such lovely and dedicated carers.
I visit every week and the staff are marvellous every
time.
The home is fantastic. Dad loves it there and he says it is his home.
I really cannot praise everyone enough. Nothing is too much trouble in every way.
They have time to talk to you about his care plan and above all care about the residents.

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Review from Patricia D (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Field House for my mum is excellent. All staff are very caring and always ready to listen if there are any concerns.
Management have been very helpful to us too. Always ready to answer any questions we may have.

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Review from M O B (Son of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has lived in Field House for over 5 years. When she was still able to communicate with me she always confirmed that she was happy, well cared for by kindly staff and wanted for nothing. She also told me that the food was tasty and enjoyable. Because I live some distance away the staff, apart
from being friendly and approachable when I visit, have always been diligent in keeping me well informed about GP consultations and changes to my mother's day regime.

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Review from G P (Son of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the last three years my mother and my father, until his death in December 2015, have been treated with the utmost care and dignity by all the staff. I have been kept informed immediately by the management of any medical occurrences.

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Review from K S (Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is beautiful and the staff couldn't be nicer.

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Review from B J (Son of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care in the home is very good. I am pleased with the way it is run and pleased with the care that is given so I can say thank you for everything.

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Review from Jane W (Resident) assisted by family/friend published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having worked in the NHS for many years and visited numerous residential care homes, some if which I would not feel at easy putting any person in. The staff at Field House are not just a credit to the home, themselves and the residents. Every staff member is kind, helpful beyond words, may it long continue.
The undertaking of refurbishment is underway at the very moment, will be in my opinion up to a 4 star plus residence which has long been required.

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Review from Christine P (Resident) assisted by family/friend published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since arriving at Field House Rest Home in September 2013, with my husband all be it for respite initially, I have been treated with nothing by the greatest respect and consideration. I spent six weeks in hospital at the end of 2013. It was then decided if possible on my release from hospital in December
2013 for both myself and my husband to become permanent residents, for both of us having mobility issues i.e using walking frames. Over the next two years my husbands health deteriorated but he was also treated with respect and dignity. He sadly passed away on 23rd December 2015, at that time the staff and management rallied around to help me through this difficult time. I have no worries about my care at all.

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Current Review Score: 9.8 (9.822)

Overview of Review Score

The Review Score of 9.8 (9.822) out of 10 for Field House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.822 for Field House is calculated as follows: ( (280 Excellents x 5) + (45 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 332 Ratings = 4.822

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Field House is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

En-suite single and en-suite double (suitable for couple) in beautiful Grade 2 listed house in 10 acres of gardens


Awards / Recognitions (1)

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Meet the Team (8)

Anna

Anna Demicoli

Job Title: Deputy Manager

Joined: 2020

My name is Anna and I am the Manager here at Field House. I came into care just over 8 years ago working in a Care Home for people living with Dementia. In my last place of work I trained and gained the qualifications that enabled me to become a Care Practitioner, I am very proud of this achievement. I came to Field House in April 2020 when the opportunity arose for a Deputy Manager. I always wanted to progress into management from the moment I started in care. I have a great passion for care and strive to ensure the team provide the highest quality care to our residents. Out of work, I like to spend time with my children and love holidays on the beach.


Clare

Clare

Job Title: Senior Carer

Joined: 2020

I started at Field House in October 2020 as a Care Assistant and was promoted in January 2021. I have 20 years experience in care, and I have my NVQ level 2, and 3 in Health and Social Care.


My role is to administer the residents’ medication safely, as per GP guidelines, and to deliver person-centred care. I love my job, and In my spare time, I enjoy spending time with my family.


Stefanie

Stefanie

Job Title: Senior Carer

Joined: 2017

Hi, my name is Stef, I am one of the Senior Carers here at Field House. I came to work at Field House in January 2017 and have loved working here ever since. I have over 20 years’ experience in the care sector working in a variety of settings. I have a passion for working in Dementia care. Some of my responsibilities involve the administration of medication and leading the care team in delivering exceptional person-centred care. I am one of the Infection Control Health and Safety Champions for the home. I love my job.


Amanda

Amanda

Job Title: Team Leader over Nutrition

Joined: 2018

I have been at Field House for 3 ½ years. My previous role was Head Housekeeper. I really enjoyed this but wanted to develop further into care and have more impact on the resident lives.


My role now is overseeing that every resident has a good fluid and nutrition intake. I monitor this, and feed the information back to the team, and support the staff on the floor to achieve this. I also raise any concerns and work with the other Senior Carers to ensure our residents are fully supported.


Dawn

Dawn

Job Title: Wellbeing Co-ordinator

Hi I am Dawn. I am excited to bring new activities and fun for the residents. I have worked as a Wellbeing Co-Ordinator before, and I really enjoy my work. I am enthusiastic about supporting residents living with dementia and finding stimulating activities for them to join in with. I will also be looking at bringing in outside entertainment such as singers etc. I am also hoping to engage with the community of Hagley and let them know we support our local villages and gain their support.


Vikram

Vikram

Job Title: Head Housekeeper

Joined: 2021

It is my pleasure to join Field House Care Home in March 2021 to give my service and skills which I have acquired through working in other Care Homes and Hotel Industry for more than 10 years in Housekeeping. I have very good experience of providing outstanding services.


I am glad that I have joined the team here at Field House, where people are so helpful, and respectful to each other, and do this to provide an excellent service to the residents.


David

David

Job Title: Chef

My name is David and I am one of the Chef’s here at Field House. Having started my carer as a chef in a Restaurant in Kinver, I was then lucky enough to spend two years working in Switzerland. I then returned to England where I worked in Hotels and Restaurants, before having a year out to travel the world. I started at Field House in April 2020 having previously worked in other care settings. I have a great passion for food and seeing the residents enjoying what has been made for them. I completed all my training at Halesowen College. I am now a settled family man who really enjoys working in Care Homes.


Chris

Chris

Job Title: Maintenance

I have been working with property maintenance for several years, previously working in a Manor House in Wiltshire. While there I worked in many areas such as plumbing, electrics, repairs and decorating. I also supported the team overseeing seeing the gardens, and the 20 acres of land. I have recently joined this lovely team and have enjoyed getting to know all the residents.