Haresbrook Park Care Home

Haresbrook Lane, Tenbury Wells, Tenbury Wells WR15 8FD
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9.6 46 Reviews
  • Haresbrook Park Care Home, Tenbury Wells
Part of the Capital Care Group, Haresbrook Park Care Home is a person-centred care home in Worcestershire for adults and those with dementia.

The home is located within a scenic idyll, within 18 acres of open parkland, waterfalls and mature woodland. The picturesque home nestles in the open countryside on the outskirts of Tenbury Wells.

An experienced care team respects the dignity of individuals and helps them to live as independently as possible on a daily basis.

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Care Provided by Haresbrook Park Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Helen Whitehouse (Home Manager)
  • Admission Criteria
    • Ages 25+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (2)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2004
    • Last Refurbishment: 2006
    • Number of floors: 1

Funding & Fees Guide for Haresbrook Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £995 – £1,600
    • Self-Funded Residential Dementia Care £995 – £1,700
    • RESPITE Self-Funded Residential Care £1,195 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,195 – £1,700

  • Fees are dependent on the outcome of a pre-admission assessment. We work with looking at the dependency scale of the person who is being admitted. We accept from local authority and private self referrals.
  • (these prices are only a guideline, please contact Haresbrook Park Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home try to keep protected mealtimes where possible.


  • Parking

  • Car parking available


Haresbrook Park Care Home Reviews (46)

Total of 46, showing 1-20
9.6

Haresbrook Park Care Home has a Review Score of 9.6 (9.642) out of 10, based on 14 reviews in the last 2 years. Over all time Haresbrook Park Care Home has 46 reviews.

Overall Experience

  • 32
  • 11
  • 1
  • 0
  • 2

Date Published

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Review from R H (Daughter of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I visit my dad at Haresbrook it is a happy experience for me. It's hard enough that my dad has complex dementia but the staff at Haresbrook and the loving atmosphere that they all provide makes me more relaxed when I visit. Dad is always happy and he is always clean and well cared for. As he deteriorates
I don't need to worry as everyone who cares for my dad truly cares and it really is a wonderful place for him to be living in - thank you all at Haresbrook!

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Your dad is a pleasure to look after and does make us laugh at times with his comments. Thank you for your kind words, they mean a lot to us. I will share them with the team. Kindest regards, Whitehouse, Manager.


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Review from Q S (Son of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Haresbrook are kind, caring and compassionate. They have been caring for my father for nearly two years and continue to ensure that he feels settled and safe. The home is undergoing some renovations and it is clear that it will enhance the overall experience even further for everyone.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you for your kind words about the staff and home. I will share your comments with the team at our handovers and stand-up meetings.


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Review from J T (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom is assisted with all aspects of her care. Mom's physical presentation (clothes, personal hygiene/hair) is always good. Staff are kind, gentle, supportive and encourage mom to join activities. Staff are always approachable. Management are knowledgeable. Staff communicate very well in all aspects
of mom's care. Mom has access to a varied diet and plenty of fluids. Overall, positive review. Thanks to all at Haresbrook Park Care Home.

Reply from Sophie Dunlea, Deputy Manager at Haresbrook Park Care Home

Thank you for your kind words it means a lot. I will also share this with all the staff that care for Mum.


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Review from E D (Son of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the beginning of my mother's time at Harebrook Park Care Home (August 2024) we have been impressed with all aspects of this well run care home. The staff and management all appear to work their best for their residents and they do a difficult job with kindness and skill. Since her arrival at Harebrook,
my mother has been free from stress and seems happy in her world.

Reply from Sophie Dunlea, Deputy Manager at Haresbrook Park Care Home

Thank you for your kind words, it means a lot. I will share this with all the staff.


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Review from B D (Wife of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's been 2 years now, the staff are excellent and are very caring, not only to my wife but I have also noticed with other residents. It's nice that a monthly newsletter is produced to keep us updated with what's coming up and also photographs of previous months events. Also to see items on the Facebook
page. Keep up the great work you are all doing.

Reply from Sophie Dunlea, Deputy Manager at Haresbrook Park Care Home

Thank you for your kind words. We are happy to hear you are enjoying the monthly newsletters.


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Review from C W (Daughter of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is always looked after and happy. I'm very grateful to all the staff for doing their best.

Reply from Sophie Dunlea, Deputy Manager at Haresbrook Park Care Home

Thank you for your review! I will share your kind words with all of the staff.


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Review from S S (Daughter of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with Haresbrook Park Care Home. Mum came here from a significantly poorer home and has been very well looked after at Haresbrook. The staff are friendly and helpful, mum receives great, respectful care. She is now very healthy and happy. She looks and seems so well and happy,
we are so pleased to see how well she is cared for. We would highly recommend Haresbrook.

Reply from Sophie Dunlea, Deputy Manager at Haresbrook Park Care Home

Thank you for your review! I will share your kind works with all of the staff.


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Review from Lea H (Daughter of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Haresbrook Park Care Home I thought was exceptional.
The staff are so caring and very attentive.
My mother was very well looked after.
She had a lovely room, very spacious with a nice view.
The staff are very welcoming and very thoughtful and caring, to both you and thier patients.
I would
recommend this place to anyone.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you for your review: it means a lot to the staff to have their care endorsed by a family. Your mum was a pleasure to know and look after.


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Review from D D (Daughter of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was at Haresbrook for respite care. Lovely setting and a modern building.
Staff are caring and understanding, both to Mum and myself. There is a very sociable atmosphere and lots of activities for the residents.
I am very grateful for the care Mum received there.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you for your words of support for the team. They strive to do their best at all times.
I will pass your comments onto the staff team.


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Review from Deborah M (Daughter-in-law of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law recently passed away whilst in the care of the staff of Haresbrook Park. His last years were here, and the manager and the team were outstanding, meeting all his needs with professionalism, care and love. His last years were happy, comfortable and safe. The whole team always treated
him with dignity and did their best to deliver a family environment for him. The welcoming family were also a priority. I cannot thank them enough.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Deb, your father-in-law was a pleasure to look after and he is sorely missed as are you all. I will pass your comments on to the staff shortly.
Sincere thanks


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Review from A F (Son of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was diagnosed with advanced dementia in January and taken to Haresbrook in February. The staff and home were marvellous always providing fantastic care and providing updates. The facilities the care he was provided with made an awful experience bearable and everyone was so friendly and informative.
Dad fell in May and was admitted to hospital at Hereford he passed yesterday 30/06/23. At all times the staff kept me updated and I want to especially thank the manger and another staff member who were marvellous. To that member of staff, I know you thought a lot of my dad and can’t thank you enough for what you did for him and our family. I can only recommend Haresbrook at the highest level who looked after my dad in his final months. Thank you all so much.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Despite your fathers dementia, he was always a gentleman with a resounding singing voice. He made so many friends and his presence at the home is sorely missed.
Thank you for your kind words: I will share your comments with the team.
Kindest regards always.
The Haresbrook Team


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Review from Colin S (Son of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with the care my mother receives at Haresbrook Park Care Home.
My mother has very challenging behaviour, the staff deal with this brilliantly, completely professional and compassionate towards her. They go the extra mile to make her happy and comfortable.
They have an amazing activity
programme and they go out on lovely trips.
My work sometimes takes me away from home. I feel confident that they can deal with any issues which may arise.
Everything is taken care of, doctors, opticians ect is dealt with in-house making her life that much easier.
I cannot praise my mother's care enough.
It is reassuring to know that she is cared for so well.
Team Haresbrook you are amazing.
Thank you.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Colin thank you for your lovely comments. I will pass them onto the team that look after your mum.
kind regards.


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Review from J L (Wife of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband spent two weeks at Haresbrook Park Care Home for respite care he has Alzheimer's disease.
The manager was very kind and supportive. The staff were all lovely, kind, caring and helpful.
The home was clean, tidy and felt warm and welcoming and secure.
I have no complaints and hope to
use Haresbrook Park Care Home again.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you, I will pass your kind comments on to the staff team.


Kindest regards


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Review from L J (Niece of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was admitted to Haresbrook Park Care Home at very short notice due to a carer breakdown. Unfortunately, a very bad bedsore was discovered on admission. Eventually, bedbound, she was turned every hour to relieve the pressure. She was treated compassionately and professionally. When visiting or
phoning Harebrook I was impressed by the way I was dealt with in a caring way by the staff. As soon as you walk through the door, you get an impression of warmth and humanity. When she was dying and after her death, she was treated with dignity, and I was treated with compassion.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you for your positive comments about the home and staff. Your aunt was a pleasure to know and look after even for such a short time.
I will pass your comments on to the staff at our daily stand-up meeting.
Please keep in touch
Kindest regards.


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Review from June P (Wife of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband settled very well at Haresbrook Park. The staff were very kind when he got very ill, they were amazing. The home is set in beautiful grounds with a lovely view out of all the windows.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you so much for your kind words, I will pass your comments onto the team: your husband was a joy to look after and he is sorely missed by all.
kindest regards.


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Review from Derek B (Son of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had an excellent experience since placing my Mum in Haresbrook in March 2022. The staff and management have all been very helpful and caring and I’m must single out the manager for accommodating our needs which have been variable because of the prevalence of Covid. Mum was placed in Haresbrook
as a temporary requirement until we could find a permanent placement more local to her immediate family. Anyway, we have to change the transfer date several times because of Covid outbreaks at both Care Homes and Haresbrook have been really flexible and helpful in that regard. The Home itself is very well run and the setting is lovely on the edge of town with large gardens and open space. Mum have been very well cared for at Haresbrook and sadly we cannot move Haresbrook nearer to us.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you Derek
We continually strive to provide a good service at Haresbrook. I will share your comments with the staff at the earliest opportunity.
We hope that Mum settles into her new home closer to her family.
Sincere thanks
Helen and the Haresbrook team


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Review from B M (Son of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that was shown to my mum was second to none, the care home went above and beyond to make sure mum had everything she needed and that we were always involved in all decisions of her care.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you for your comments: they mean a lot and I will pass them on to the staff.


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Review from Julie P (Daughter of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very disappointed and upset that my father was left to die alone. I had rung in the afternoon to ask about my father and reminded the staff that I wished to be with my father when he died and asked them to inform me if he deteriorated. Was told he was stable and could not visit currently due to Covid.
Phone call at just after 9 pm to say they had found him dead. Would not recommend this place to anyone.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

I am sincerely sorry that you feel this way and that you had a negative experience.
I know how difficult it has been for family members not being able to be with their loved ones at this time and not being able to be with their loved ones during a Coronavirus outbreak. I acknowledge your contact with the home in the afternoon and at the time of your call, your loved one was comfortable and did not give us undue cause for concern as he had been communicating and taking fluids that day. He was on regular observations and being checked at least every hour.
He was awake at his 20.30hrs check but unfortunately, when his prescribed medication was taken to him at 21.22 he had passed away in his sleep.
Please accept our deepest sympathy for your loss and our apologies once again for any distress this may have caused you and your family.


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Review from Miranda C (Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, really helpful and pleasant staff.

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Review from S S (Sister-in-law of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My experience is very encouraging and welcoming in regards for the initial interviews and very accommodating on the day of induction, but the manager and staff seem to be carrying out all their duties very well and my sister-in-law seemed very settled and cared for, a most pleasing experience.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you, I will pass your positive comments onto the staff.


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Current Review Score: 9.6 (9.642)

Overview of Review Score

The Review Score of 9.6 (9.642) out of 10 for Haresbrook Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.642 for Haresbrook Park Care Home is calculated as follows: ( (106 Excellents x 5) + (54 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 162 Ratings = 4.642

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Haresbrook Park Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 05 Mar 2025

Residential DementiaHigh dependency residential dementia


Awards / Recognitions (0)

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Meet the Team (1)

Helen

Helen Whitehouse

Job Title: Registered Manager

Joined: 2020

Registered Nurse
Levels 4 & 5 in Leadership & Management
ENB 998
NVQ Assessor
Certificate in Management ( Effective Leadership)
Level 2 Dementia Care


Frequently Asked Questions about Haresbrook Park Care Home

What types of Care is Haresbrook Park Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Haresbrook Park Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Haresbrook Park Care Home have?

There are 53 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Haresbrook Park Care Home?

Smoking not permitted, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Haresbrook Park Care Home to the centre of Tenbury Wells?

1.0 mile(s) as the crow flies, distance by road may be significantly further.