Review from Adrian B (Son of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience

Every time we go my Mum always looks very clean and tidy. Staff are always very nice and very caring and happy to help in any way they can. Always showing care to my mum. Mum's room is always clean and very tidy.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you Adrian, I will pass your comments on to our staff team.

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Review from L S (Daughter-in-law of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience

We have found Haresbrook Park Care Home to be exceptional in their care, my mother in law has settled in really well, she has been there for 12 months and is very happy. My experience is that they go above and beyond.
There are so many acts of kindness that I just wish I could detail them here, It

honestly feels like an extended family.
She loves her room, she is doing activities that she never would have done for example swimming.
They encourage her to take pride in her appearance and in my opinion, she has gained a far better quality of life since being there.
We have attended many events and it's always a fun time with great food, they have a better social life than me!
Thank you Haresbrook.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you.
The staff really do try hard to get things right and we fully acknowledge that we do not always achieve this.
I will pass your kind words onto the staff.
Thank you.

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Review from P D (Friend of Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience

I can't believe what I am reading in these negative reviews. All I can say is that when I am visiting the staff are happy and friendly and are doing all they can to make sure they are giving care to the residents. I have seen many care homes fail to give care. This however is not one of them. It's so

easy to put the blame on those caring for our loved ones when we morn the loss of loved ones ourselves maybe it's the guilt we couldn't get to see them much or have done more ourselves

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

The staff do try to get things right every time and we acknowledge that we are not perfect. The staff team here work hard and we have kept COVID away throughout the last 2 years which is not an easy thing to do with residents who have a Dementia.
I will pass your comments onto the staff.
Once again thank you.

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Review from S M (Daughter of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience

My Dad went in for respite before Christmas, he has settled in really well and seems very happy there. He is well looked after and all of the staff. I have encountered during my visits are lovely.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you so much for your positive comments.
I will forward them to the staff.
Kind regards and grateful thanks.

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Review from S M (Wife of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience

My husband went in for respite care in December 2021. He has settled in very well and is extremely well cared for, and is very happy there. All the staff are friendly, helpful, caring and compassionate. Nothing is too much trouble for them. It is an extremely happy environment.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you so much for your positive comments.
I will forward them to the staff.
Kind regards and grateful thanks

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Review from Jeannette H (Daughter of Resident) published on 11 February 2022
Submitted via Website • Report

Overall Experience

Just think before you use this place.
I’m totally destroyed with myself because I left my dad here.
I wish I could go back.
I would not leave my beloved dog here.
I miss dad more than life.
They made so many mistakes.
Yet will get away with it.
My life is just full of guilt because I left

dad here with these people.
Lies lies.
I hope nobody else goes to hell like I’m in.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

I am deeply sorry that you feel this way and you have had a negative experience. There were failings, however, we are now progressing and working in partnership with our Regulatory Authorities and the Local Authority. Once again we are very sorry that you feel the experience did not meet your expectations.

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Review from Esmae W (Great-granddaughter of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience

Nan appeared to be happy with what's provided for her. Her room was spacious and had a lovely view of the garden. The staff seem friendly and helpful, especially one member.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Dear Esmae, thank you for your positive comments; they mean such a lot to the team. I will pass them on to the team at our daily stand up meetings.
Kind regards.

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Review from Michelle W (Granddaughter of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience

Nan appears to be very happy. Her room is lovely, and she has a view of the garden from the window. The staff seem very helpful and aim to please. A special mention to one member of staff, who goes above and beyond.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Dear Michelle, thank you for your positive comments; they mean such a lot to the team. I will pass them on to the team at our daily stand up meetings.
Kind regards.

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Review from K W (Relative of Resident) published on 5 October 2021
Submitted via Postal Card • Report

Overall Experience

I visited on 24/09/2021. The staff were helpful and courteous. The accommodation was clean and tidy. My relative said that the staff were a lovely bunch, what more can you say.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you, your positive comments mean a lot to us and I will ensure that I pass them on to the staff.
Many thanks
Helen

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Review from B W (Nephew of Resident) published on 5 October 2021
Submitted via Postal Card • Report

Overall Experience

During our visits to Haresbrook and during telephone contacts, the staff have always been most helpful and welcoming. I am more than satisfied with the caring manner in which my aunt's dementia is being managed and the overall efficiency and management of the home.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you for your positive comments: I will be sure to pass them on to the team.
Kind regards
Helen

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Review from J H (Brother-in-law of Resident) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience

Haresbrook Park Care Home is an excellent establishment. The staff are friendly and caring. The grounds around the home are well-tended.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Good morning,
Thank you for your kind comments, I will pass them onto the staff team at our daily meeting.
Kind regards

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Review from J D (Daughter of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience

The experience was stress-free, I felt secure in the knowledge that Dad was in excellent hands.
The whole team were super efficient from the administrator who I first dealt with to the manager.
I was treated with respect and felt comfortable discussing Dad's many medical and emotional needs. I would

highly recommend this care home for long and short term occupancy.
I cannot thank them enough.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you. I will pass your comments and compliments onto the team.
Your father is a pleasure to look after.
Kind regards
Helen

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Review from Craig D (Brother of Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience

All staff are very helpful, they explain everything in detail. It is very clean and tidy. The food and care are second to none. My brother is quite happy here. So from what I've seen, they are all doing a top job and also the surrounding grounds are peaceful and picturesque.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you, Craig, I will pass your compliments onto my staff team.
Kind regards
Helen

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Review from Paul G (Nephew of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience

All the staff that we have met to date are very friendly, helpful and efficient when dealing with our aunt who is a resident (and ourselves when we visit or telephone). The home's staff give the impression of being highly knowledgeable regarding dealing with residents suffering from dementia in order

to make their lives more relaxing, peaceful and acceptable. A great deal of empathy for residents is displayed.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you, Paul, I will pass your comments onto the staff team.
These positive comments mean a lot as the staff have worked so hard over the last 12 months to bring the home back up to standard.
Kind regards and grateful thanks
Helen

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Review from Maureen S (Wife of Resident) published on 23 July 2021
Submitted via Postal Card • Report

Overall Experience

My first visit to Haresbrook Park Care Home to see my husband was an extremely pleasant experience. The staff were welcoming and friendly. My husband was being well looked after and his needs were being catered for.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you: I will pass your kind words onto the staff team.
Kind regards.

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Review from Jill S (Daughter-in-law of Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience

My father-in-law is spending 2 weeks here for respite care. We visited for the afternoon and were very impressed by the accommodation, the lovely situation and mostly the kind reception we received from all members of staff. My father-in-law seemed very relaxed and we felt that he was most definitely

in the right place for his care needs.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you Jill for your kind words. These comments mean such a lot to the staff as they give 100% at all times. I will pass your comments onto them at our daily meeting.
We look forward to seeing you again soon.
Kind regards, Helen

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Review from Thelma R (Sister of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience

We went to visit my sister today for the first time in 15 months, due to Covid, she looked amazing and well cared for - we had tears in our eyes. I do have to say they have made a great improvement to the home, we are very grateful to all the staff. We were treated with high respect on our arrival.

Thank you for the care of my sister and everyone looked so happy.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Dear Thelma, thank you so much for your positive comments: I am so pleased that you are happy with how your sister appeared to you and how satisfied you are with the home.
The staff have been trying so hard to bring the home up to standard, and I am proud of the team they have become.
You are more than welcome to visit anytime (subject to the present COVID protocols of course), and we look forward to seeing you again in the not too distant future.
Kind regards, and grateful thanks.

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Review from Margaret S (Sister of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience

My sister is very happy at Haresbrook. We are made very welcome by all staff and management. The overall standard is superb.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you: I will pass your kind comments onto the staff.
We look forward to seeing you again soon.
Kind regards
Helen

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Review from Stella D (Sister of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience

I am very pleased with my sister care and wellbeing at Haresbrook Park Care Home. All the staff are amazing, which means a lot to her family. My sister enjoys joining in all the activities and is very settled and happy at Haresbrook. Thank you all very much.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Dear Stella,
Thank you for your comments: They are very much appreciated by all of the staff who work so hard to provide a high standard of care at Haresbrook Park.
We look forward to welcoming you to the home at any time and more especially when the Covid 19 restrictions are finally lifted in full.
Kind regards

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Review from Paula S (Niece of Resident) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience

Sadly we are still not allowed to go inside the home because there is still no testing facilities available. As far as I can see my aunt seems comfortable.

Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Dear Paula,
Thank you for your comments.
Haresbrook is still waiting for our rapid testing kits to be delivered from the Government. As soon as they have arrived we will let you know when face to face visits can commence.
Kind regards and thanks
Helen
Helen Whitehouse
Manager

UPDATE:
Up to 5 visitors per resident are allowed to visit, albeit it not all at once, but you must undertake a Lateral Flow Test prior to seeing your relative or evidence to us that you have had a negative Lateral Flow Test result up to 24 hours previous.
Please telephone us at any time to arrange a visit to see your aunt.
Kind regards
Helen Whitehouse

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Haresbrook Park Care Home

Care Provided by Haresbrook Park Care Home

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Funding & Fees Guide for Haresbrook Park Care Home

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