Hastings Residential Care Home

130 Barnards Green Road, Malvern WR14 3NA
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9.8 76 Reviews
  • Hastings Residential Care Home, Malvern
With views of the Malvern Hills, Hastings is in a wonderful location, providing residential, dementia and respite care, which can be booked in advance.

Residents enjoy spacious, beautifully decorated bedrooms, which all have walk in, ensuite wet rooms.

The home has so many spaces to relax in, from a stunning new orangery, to homely lounges and dining rooms, where residents enjoy delicious, home cooking, with freshly baked cakes served with afternoon tea.   

There is also a beautiful large woodland garden, with wheelchair-friendly pathways and mature trees, plus a landscaped garden.

The team are passionate about Sanctuary Care’s Enriching Lives framework, where they support residents to meet their six senses – a sense of achievement, belonging, continuity, security, significance and purpose.

There are so many other activities to enjoy, from animal visits and tai chi, to live music, news chats and reminiscence sessions. And with its own hairdressing salon, residents can enjoy appointments with the home’s mobile hairdresser.

The team at Hastings are passionate about keeping their residents connected with the local community. The home hosts weekly community coffee mornings, and you will often see young children and students popping in for a visit.

Family and friends are welcome at any time, and the home has its own private Facebook page, filled with photographs and videos of what the residents have been enjoying. And if relatives fancy a trip out with their loved ones, Hastings close to Great Malvern Priory, independent shops, restaurants and the Malvern Theatres.

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Care Provided by Hastings Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Shelly Ford (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Hastings Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,394
    • RESPITE Self-Funded Residential Care from £1,394

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1394 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Hastings Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park on site


Hastings Residential Care Home Reviews (76)

Total of 76, showing 1-20
9.8

Hastings Residential Care Home has a Review Score of 9.8 (9.800) out of 10, based on 13 reviews in the last 2 years. Over all time Hastings Residential Care Home has 76 reviews.

Overall Experience

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  • 19
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Date Published

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Review from Carl B (Resident) assisted by family/friend published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly helpful staff from arrival to departure. Lovely room well furnished with well equipped ensuite shower room. Excellent food. Happy to come again.

Reply from Kate Yates, Communications and Content Specialist at Hastings Residential Care Home

Thank you for your kind words for our team at Hastings. We're delighted to hear that you enjoyed your stay, from our friendly staff to the comfortable room and excellent food. We look forward to welcoming you back again soon.


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Review from Corin G (Nephew of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Hasting enough. The care they have shown to the whole family could not be improved. They cared and provided dignity for my uncle when he passed away. They are continuing with great care of my aunt. All the staff, reception, and care nursing are all caring, and management are a credit
to the company and the care sector. Thank you.

Reply from Kate Yates, Communications and Content Specialist at Hastings Residential Care Home

Thank you so much for your kind words, our team at Hastings will be touched to read your comments. We are honoured to have been able to support your family during such a difficult time and to continue providing care for your aunt. The team are passionate about providing exceptional care with dignity and compassion and your kind feedback will mean so much to them, thank you.


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Review from Warren G (Nephew of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'll keep it short.
The staff care everything is exceptional.
If you need a care home, come here. Simple!
I've been in loads, come here.

Reply from Kate Yates, Communications and Content Specialist at Hastings Residential Care Home

Thank you for your amazing review for the team at Hastings. We're so grateful for your kind words and are thrilled to hear that our staff and care are exceptional. Your recommendation means the world to us - thank you for sharing your experience.


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Review from Janet C (Daughter of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for over a year and he has been so well cared for by the staff here. I have also been well informed of any health issues and incidents. As a family, we feel very welcome and are confident that Dad is happy here. The staff are very attentive, kind and caring. Thank you for
all you do for Dad and our family.

Reply from Kate Yates, Communications and Content Specialist at Hastings Residential Care Home

Thank you so much for your heartfelt review. It means a lot to us that your father feels so well cared for and happy at Hastings. Our staff take pride in creating a warm and welcoming environment so loved ones feel at home too, and will be delighted to read your kind words.


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Review from D M (Daughter of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I never wanted to put my mum in a care home but was unable to manage at home. I am very happy I did as they can look after her so much better. The carers are so kind and helpful with her, nothing is any trouble. The food is first class and a very good choice. I visit her most days and always very clean
and always offer you a drink. I would recommend anyone to use Hastings. Lovely lounges and gardens to sit in. Management very helpful.

Reply from Kate Yates, Communications and Content Specialist at Hastings Residential Care Home

Thank you for sharing your experience. We understand how difficult the decision to place a loved one in care can be, and we're so pleased to hear that you feel confident in the care your mum is receiving at Hastings. Your recommendation means a lot to us. We're here to support you and your mum every step of the way.


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Review from Charlie R (Granddaughter of Resident) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hastings Care Home could not have offered a better service to my grandmother and our family. Sadly, she passed away recently. During her final days, it was a privilege and an honour to watch the love and support that the team at Hastings offered her. Nothing was too much trouble. They welcomed us in
as a family and supported us through the final journey. There are many that could be mentioned, but the love that the staff showed will stay with me forever. Thank you, Hastings, for caring for Grandma during the last leg of her journey. I am forever grateful.

Reply from Kate Yates, Communications and Content Specialist at Hastings Residential Care Home

Thank you for your beautiful review for Hastings, especially written at such a difficult time. The team are certainly devoted to supporting their residents' loved ones too and will be touched to read your heartfelt words of appreciation.


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Review from I K (Resident) assisted by family/friend published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I moved in 9 months ago and am very happy living here. Staff are very friendly. Feel supported but I have been able to maintain my independence at the same time. The place is very clean, the food is excellent.

Reply from Kate Yates, Communications and Content Specialist at Hastings Residential Care Home

Thank you for your review for Hastings, we are delighted to hear you are so happy there.


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Review from David F (Partner of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hastings was a splendid environment that enhanced my partner's convalescence after a long period in hospital. As a result of the enduring quality of care she received at all levels she has been able to leave the Care system and return home in early June 2024.
I have nothing but praise for the staff
who worked on my partner's floor from the most junior to the most senior. The compassion, patience, concern, and commitment of all concerned were second to none.
My partner very much appreciated the flexibility of the arrangements that permitted outings with me and the value of the rich programme of daily activities available to residents.
Above all I valued the depth of insight of senior staff as regards positive changes in her rehabilitation, their wise advice, and the confidence they gave me to undertake the next stage in the process.
This is a very positive review. I do not have a single reservation.

Reply from Kate Yates, Communications and Content Specialist at Hastings Residential Care Home

Thank you for your five-star review for Hastings, the team will be absolutely delighted to read your comments and we are so pleased your partner is now happily back home following her successful rehabilitation.


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Review from Nick B (Son of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I hold the staff at Hastings Care Home in the highest regard. They are always kind and do everything possible to look after my mother. They make me welcome whenever I visit and communicate clearly and frequently with me. My mother is extremely happy and well cared for by very good, kind people.

Reply from Kate Yates, Communications and Content Specialist at Hastings Residential Care Home

Thank you for your five star review for Hastings, the team are certainly very special and we are delighted to hear how happy your mother is there.


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Review from J S (Husband of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over a two-month period, it's possible to grow to appreciate the overall quality of the care and attention provided for my wife.
This is especially true of the professionalism of team leaders and staff. Regular discussions with staff provide a profound view of the commitment to really studying the
needs of all the individual residents. I look forward with confidence that this will continue.

Reply from Kate Yates, Communications and Content Specialist at Hastings Residential Care Home

Thank you for your review for Hastings, the team will be touched to read your comments regarding your wife's care.


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Review from J C (Daughter of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad decided to stay at Hastings after 2 weeks of respite. 'It's like a hotel here' was what they said. Since then they haven't regretted their decision. Dad is needing more support, whilst Mum has found a great blend of being looked after and being independent.
Caring and conscientious is
how they described the carers today and that is what I see when I visit. They treat my parents with respect and friendship, they are very caring and do what they can to ensure they get the best care. There is a good management team who are easy to talk to. They run resident and relative meetings and regularly visit the residents too, they are always striving to make life in the home as good as possible, taking into account individual needs. It has enabled me to be mum and dad's daughter again, spending quality time with them.

Reply from Kate Yates, Communications and Content Specialist at Hastings Residential Care Home

Thank you taking the time to leave such a heartfelt review for Hastings, we are delighted your parents have chosen to stay with us permanently, enabling you to enjoy the quality family time you deserve together.


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Review from Guy S (Son of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has suffered from Dementia for 8 years and when we moved to Malvern 12 months ago we needed a suitable care home which would be able to look after her.
We looked at a few and overall in terms of what was affordable and could be funded by the Council and quality of care, Hastings was by far
the best.
My mother's room is nice, en-suite and spacious and the place is always very clean and hygienic. The home is in very good condition and has a nice garden at the back and also nice communal rooms on the ground floor where my mother stays.
But what makes this place for me is the staff, they have been fantastic and really do the best for my Mum. They are so supportive and contact me regularly with any problems so I always know what's going on. In truth, they are lovely and a lot of them talk of how fond they are for my mother. I can't ever thank them enough for what they have done and would have no hesitation in recommending Hastings to anyone in need of care for a loved one.

Reply from Kate Yates, Communications and Content Specialist at Hastings Residential Care Home

Thank you for your review for Hastings, the team will be so happy to hear your kind words and recommendation.


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Review from Sheila S (Wife of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Hastings Residential Care Home for almost two years. He entered during the Covid pandemic which was a very difficult time for all concerned. As his dementia developed he became at times, aggressive and uncooperative. Throughout this period the care staff always remained
calm, kind and amazingly patient. During these later months, my husband has received nothing but outstanding love and care. The standard of palliative care has been exceptional. Kindness has also been extended to me making it a real pleasure when visiting my husband.

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Review from A D (Son of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is always welcoming. Staff are curious and helpful to residents and visitors. At weekends I feel the staff are more stretched than during the week.

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Review from G J (Son of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home supported us in getting together on Boxing Day as a family for the first time in circa three years. My mother is unable to travel to us, so we had the use of their Orangery for the day, doing all the usual present openings etc. The home then provided us all with a meal and wine. All the staff
were helpful and excellent as usual. This was so good for my mother, who really brightened up in the weeks before the event in anticipation of seeing us all, sons, wives, grandchildren and dogs.

Reply from Fae Doherty, Senior Marketing Officer at Hastings Residential Care Home

Thank you for such a wonderful review of Hastings Residential Care Home. It sounds like you had a really wonderful celebration and that you were able to celebrate as a full family, dogs included! Our team will really appreciate your kind words. Best wishes, Fae


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Review from N G (Son of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care and service provided by Hastings. My mum always comes across as being happy and content there. The care and kindness. The staff show to Mum and ourselves is excellent. We are very pleased she is so well looked after.

Reply from Fae Doherty, Senior Marketing Officer at Hastings Residential Care Home

Thank you so much for taking the time to review our home and for your kind words about the care our team at Hastings provide. It is wonderful to hear how happy your mum is with us. Best wishes.


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Review from R P (Wife of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband had a pleasant, if unremarkable week. More worryingly was that the medication tray we returned to me with two nights of medication not given/taken. I have a photo of the tray.

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Review from Christopher C (Son of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Hastings for 9 months and has felt very well looked after from the very start. Staff are interested, caring and cheerful - they all seem to enjoy working here even though I know it cannot always be wonderful for them. Residents are always addressed by name which emphasises the personal
touch that the staff give.
Mum frequently tells me how lucky I was to find such a nice place for her and the food is good too - occasionally I remind her that it was also the result of a lot of research!
Hastings also did a commendable job of keeping residents safe from Covid whilst they achieved full vaccination status.

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Review from Paul B (Son of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise everyone at the home for the way my mum has been looked after and I know that she is completely safe and cared for in the correct manner. I have always been kept well informed and treated respectfully.

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Review from D P (Son of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been living in Hastings Residential Care Home for 8 months now - initially on a temporary placement, but following my mother's death this became permanent. As another reviewer has commented, at first sight Hastings' modern exterior appears a bit impersonal, but the whole place is beautifully
kept with a lovely garden and the practicality and safety of the layout more than outweighs its utilitarian outside appearance. Most importantly, the care he receives is excellent. Dad has dementia and found it difficult to accept living away from home at first, but the staff were very patient with him and are always positive and encouraging. Within a few weeks he was socialising significantly more than he used to when still living with my mother and also eating much better - thanks to the excellent quality of the meals. He likes to read the weekly menu sheet and look forward to his favourites! He was brilliantly supported to be able to attend my mother's funeral for which we will always be grateful.

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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Hastings Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Hastings Residential Care Home is calculated as follows: ( (126 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 155 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hastings Residential Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Shelly

Shelly Ford

Job Title: Home Manager

Joined: 2023

I truly feel honoured to be part of the residents' and their relatives' lives here at Hastings. I have over 25 years of experience in the care industry, covering a variety of roles. I have been a home manager for the last nine years, managing residential, respite, daycare and nursing services.


In my role as the home manager, I really enjoy interacting with the residents and getting to know each resident on an individual basis, so their care is so person-centred.


Klaudia

Klaudia Zatyko

Job Title: Deputy Manager

Joined: 2023

I love making residents happy and making them feel so valued here at Hastings.


Stacey

Stacey Beckett

Job Title: Receptionist

Joined: 2023

New to Hastings, but with lots of experience in care, Stacey explains what she loves most about her role: ”I just love helping people.”


Shannon

Shannon Vester

Job Title: Team Leader

Shannon, who has progressed from support worker to team leader, prides herself on enriching the lives of the residents she cares for here at Hastings each and every day.


Frequently Asked Questions about Hastings Residential Care Home

What types of Care is Hastings Residential Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hastings Residential Care Home provide?

Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Hastings Residential Care Home have?

There are 63 Single Rooms.

What are the Facilities & Services at Hastings Residential Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hastings Residential Care Home to the centre of Malvern?

0.7 mile(s) as the crow flies, distance by road may be significantly further.