Hastings Residential Care Home

130 Barnards Green Road, Malvern WR14 3NA
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9.8 76 Reviews
  • Hastings Residential Care Home, Malvern
With views of the Malvern Hills, Hastings is in a wonderful location, providing residential, dementia and respite care, which can be booked in advance.

Residents enjoy spacious, beautifully decorated bedrooms, which all have walk in, ensuite wet rooms.

The home has so many spaces to relax in, from a stunning new orangery, to homely lounges and dining rooms, where residents enjoy delicious, home cooking, with freshly baked cakes served with afternoon tea.   

There is also a beautiful large woodland garden, with wheelchair-friendly pathways and mature trees, plus a landscaped garden.

The team are passionate about Sanctuary Care’s Enriching Lives framework, where they support residents to meet their six senses – a sense of achievement, belonging, continuity, security, significance and purpose.

There are so many other activities to enjoy, from animal visits and tai chi, to live music, news chats and reminiscence sessions. And with its own hairdressing salon, residents can enjoy appointments with the home’s mobile hairdresser.

The team at Hastings are passionate about keeping their residents connected with the local community. The home hosts weekly community coffee mornings, and you will often see young children and students popping in for a visit.

Family and friends are welcome at any time, and the home has its own private Facebook page, filled with photographs and videos of what the residents have been enjoying. And if relatives fancy a trip out with their loved ones, Hastings close to Great Malvern Priory, independent shops, restaurants and the Malvern Theatres.

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Care Provided by Hastings Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Shelly Ford (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Hastings Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,394
    • RESPITE Self-Funded Residential Care from £1,394

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1394 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Hastings Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park on site


Hastings Residential Care Home Reviews (76)

Total of 76, showing 21-40
9.8

Hastings Residential Care Home has a Review Score of 9.8 (9.800) out of 10, based on 13 reviews in the last 2 years. Over all time Hastings Residential Care Home has 76 reviews.

Overall Experience

  • 54
  • 19
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  • 1
  • 0

Date Published

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63

Review from L A (Daughter of Resident) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents were residents of Hastings, my father since February 2014 and my mother since April 2017. I cannot fault the care and attention they received the whole time they were there from the care staff and managerial team. I would not hesitate in recommending Hastings to anyone looking for complete
care for their loved ones.

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Review from Lindsay W (Daughter-in-law of Resident) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law spent the last two years of her life at Hastings and couldn't have been happier. The staff and carers were all excellent, and the care and devotion that she received towards the end of her life were magnificent. I cannot thank all the staff and carers enough - they were more attentive
than I could ever have imagined. I have no hesitation in recommending Hastings as a fine example of residential care. Well done, everyone!

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Review from Tim J (Son of Resident) published on 10 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum has received in the two years she's been in residence at Hastings Residential Care Home has been excellent. Most importantly, beyond the mechanics of the day-to-day, all the carers and managers I've met - without exception - demonstrate genuine care at the personal level. At first sight,
the uniformity of Hastings modern built-for-purpose layout might look a little impersonal, but Mum and the family haven't found that at all; and the practicality and relative safety of the layout I think have been an advantage given Mum's mobility challenges. I am particularly grateful for how the home managed things when Mum's condition dipped for a while and her needs temporarily increased, including reintegration after an extended hospital visit. We have always been able to resolve any rare issues through honest and open communication. Mum enjoys Hastings and sees it as her true home.

Reply from Fae Doherty, Senior Marketing Officer at Hastings Residential Care Home

Thank you so much for taking the time to write such a wonderful review for Hastings Residential Care Home - it is so appreciated by our team and it is wonderful to hear how happy you are with our care and that Hastings really is her home. Best wishes.


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Review from C B (Daughter-in-law of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant surroundings - lovely and clean. Extremely friendly staff and a lovely room.

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Review from M C (Sister of Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness shown to my brother was always very good and we were comforted that staff sat with him at the end of his life this week.

Reply from Fae Doherty, Senior Marketing Officer at Hastings Residential Care Home

Thank you for taking the time to review our home and for your kind words about the care and team at Hastings. Wishing you all the best, Fae


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Review from E G (Daughter of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Hastings for three years and the staff have got to know her very well and they respect her ways. Communication regarding visiting during the Covid situation has been excellent. The home has managed a good appointment system for visitors. I cannot imagine how I would have cared
for Mum without the support of Hastings.

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Review from Albert B (Husband of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear wife has been a resident in Hastings for 3 years and 4 months and she has been looked after with great care and dignity. The staff are most pleasant and helpful and always kind. There is always a happy and cheerful atmosphere in the Hastings.

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Review from Helen W (Daughter of Resident) published on 5 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was at Hastings for more than four years. He was a very private person but loved to chat. The staff were kind, caring and treated him as an individual. He was very ill over lockdown and the level of care was second to none.

Reply from Fae Doherty, Senior Marketing Officer at Hastings Residential Care Home

Thank you for taking the time to review our home and for your kind words about our home and team; we really appreciate it.


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Review from Pauline G (Daughter of Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the staff at The Hastings. My mom loved it there and I was so sad when she had to move because of her increasing nursing needs. The staff were so kind, caring and patient. Can not speak too highly of them all.

Reply from Fae Doherty, Senior Marketing Officer at Hastings Residential Care Home

Thank you for such kind words about our home and team, they will really appreciate it. Best wishes, Fae.


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Review from Val G (Daughter of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel mum is receiving excellent care and support, especially in their difficult times. Video calls have been a brilliant idea enabling us to keep in contact when we can't visit physically. The well-being staff have done an excellent job of providing activities for the residents.

Reply from Fae Doherty, Senior Marketing Officer at Hastings Residential Care Home

Thank you for your kind words about our home and team - it's lovely to hear you've been able to stay in good contact with mum. Best wishes, Fae.


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Review from A B (Daughter of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care Mum receives within the home. All the staff show great respect and kindness. The range of activities is excellent, and the home continually strives to arrange events throughout the year. Huge efforts go into making everyone feel special and included. It is noticeable
that some staff are more observant than others at picking up ailments/health issues, this is fine, but the home is reliant on those 'super carers' to take action and preventive steps to ensure the resident is as healthy as possible. Finally, I must praise the whole team at the home for ensuring it is a Covid-19 free environment. It is an amazing achievement and it shows the care, professionalism and respect every member of staff has for the resident. Each member of staff should be praised for their work.

Reply from Fae Doherty, Senior Marketing Officer at Hastings Residential Care Home

Thank you for your kind words about our home and team. If you do ever have any feedback please do get in touch - the manager and the team will be more than happy to help. Best wishes, Fae.


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Review from Linda K (Daughter of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation in recommending the Hastings, as their care and respect for my father has been exemplary and consistent.
The staff are always welcoming and create a homely atmosphere. There are regular social get-togethers and themed activities for all to enjoy Any issues or concerns we
may have are always dealt with promptly and efficiently. We are kept informed by phone or email of any needs or issues my father may have, which is very reassuring. During the COVID infection, we have been able to speak regularly by face time to my father and staff.

Reply from Fae Doherty, Senior Marketing Officer at Hastings Residential Care Home

Thank you for such a wonderful review and for your kind words. Best wishes, Fae


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Review from Sue W (Niece of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been a resident for four and a half years and has received excellent care from a dedicated team of care workers and staff. I have been impressed with the extra care taken to ensure the safety of the residents throughout the coronavirus pandemic and the initiation of regular emails to ensure
concerned relatives are kept up to date with the current situation within the home.

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Review from Karen W (Daughter of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are extremely kind and caring. Mum has been there for 19-months and has been looked after very well during that time. I would be happy to suggest the home to other families. They have been extremely good during this present pandemic, and I feel Mum has been well cared for during this difficult
time.

Reply from Fae Doherty, Senior Marketing Officer at Hastings Residential Care Home

Thank you for such kind words about our home and team. Best wishes, Fae


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Review from Nicholas (Son of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the quality of the care my father has received at Hastings. My opinion has only been reinforced during this difficult period of COVID Lockdown.
I would happily recommend Hastings without reserve to any family looking for a first-rate home for a relative in need of special
care.

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Review from Elizabeth C (Friend of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited a resident in your home. She has only been resident a fairly short time and was previously in a home some 100 miles away where I live. I used to visit her on a regular basis. I found the reception and receptionist very welcoming and was keen to ensure we could find her room. The building interior
is light and airy and not smelly.

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Review from Ray J (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I were very happy with the way my mother was looked after in Hastings. Staff were patient and caring.

Reply from Fae Doherty, Senior Marketing Officer at Hastings Residential Care Home

Thank you for your kind words about our home - it is wonderful to hear how pleased you were with the care provided to your mother.
Best wishes, Fae


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Review from Fleur H (Daughter of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

In the main, the care and services provided are very good. However, I feel that that Hastings is sometimes understaffed on weekends and as a consequence when I visit it is difficult to speak to anyone about my father's care. I also find that his personal hygiene is neglected. It appears that the staff
wait for him to call them to help with toileting or if he has soiled himself. However, his condition is such that he will not or often will not do so and I have therefore found him in a mess on more than a few occasions.


My father tends to stay in his room. Some staff encourage him to go to the communal dining room or sitting room but I get the feeling that mostly he is left to his own devices.


I find it difficult to get any continuity when I speak to the staff about how he is doing. Photos with names and usual shift patterns would be useful so I know who to approach. I realise there is a system of electronic notes but that just isn't the same as speaking to someone who has seen my father recently.


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Review from Mike LB (Son of Resident) published on 31 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a lottery choosing a care home. A home with apparently good facilities can look enticing, but the bottom line is the quality of care, quality of management, these can only be judged from experience.
So I have been very relieved that Hastings Residential Care Home delivers on all counts.
A purpose-built
home with en-suite rooms that are all close to the dining room/lounge. Whilst as with most homes, staff turn over, has a core of experienced carers and a fantastic activities team. The managers are responsive, I only have to ask once, and issues are addressed. Potential problem areas such as cleaning and laundry are well managed. My mother who moved there in April 2019, has settled in well and staff have built a good relationship with her.

Reply from Fae Doherty, Senior Marketing Officer at Hastings Residential Care Home

Thank you for your wonderful and extensive review. Your feedback is invaluable to both our team and our potential residents' and their families, so we really appreciate you taking the time. I will be sure to pass this onto the team. Best wishes.


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Review from Carol D (Daughter of Resident) published on 30 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being cared for with respect and kindness. I am informed of any illness or incidents as required.

Reply from Fae Doherty, Senior Marketing Officer at Hastings Residential Care Home

Thank you for your kind words. I will be sure to pass your feedback onto Sue and the team. Best wishes, Fae.


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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Hastings Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Hastings Residential Care Home is calculated as follows: ( (126 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 155 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hastings Residential Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Shelly

Shelly Ford

Job Title: Home Manager

Joined: 2023

I truly feel honoured to be part of the residents' and their relatives' lives here at Hastings. I have over 25 years of experience in the care industry, covering a variety of roles. I have been a home manager for the last nine years, managing residential, respite, daycare and nursing services.


In my role as the home manager, I really enjoy interacting with the residents and getting to know each resident on an individual basis, so their care is so person-centred.


Klaudia

Klaudia Zatyko

Job Title: Deputy Manager

Joined: 2023

I love making residents happy and making them feel so valued here at Hastings.


Stacey

Stacey Beckett

Job Title: Receptionist

Joined: 2023

New to Hastings, but with lots of experience in care, Stacey explains what she loves most about her role: ”I just love helping people.”


Shannon

Shannon Vester

Job Title: Team Leader

Shannon, who has progressed from support worker to team leader, prides herself on enriching the lives of the residents she cares for here at Hastings each and every day.