Hastings Residential Care Home

130 Barnards Green Road, Malvern WR14 3NA
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9.8 76 Reviews
  • Hastings Residential Care Home, Malvern
With views of the Malvern Hills, Hastings is in a wonderful location, providing residential, dementia and respite care, which can be booked in advance.

Residents enjoy spacious, beautifully decorated bedrooms, which all have walk in, ensuite wet rooms.

The home has so many spaces to relax in, from a stunning new orangery, to homely lounges and dining rooms, where residents enjoy delicious, home cooking, with freshly baked cakes served with afternoon tea.   

There is also a beautiful large woodland garden, with wheelchair-friendly pathways and mature trees, plus a landscaped garden.

The team are passionate about Sanctuary Care’s Enriching Lives framework, where they support residents to meet their six senses – a sense of achievement, belonging, continuity, security, significance and purpose.

There are so many other activities to enjoy, from animal visits and tai chi, to live music, news chats and reminiscence sessions. And with its own hairdressing salon, residents can enjoy appointments with the home’s mobile hairdresser.

The team at Hastings are passionate about keeping their residents connected with the local community. The home hosts weekly community coffee mornings, and you will often see young children and students popping in for a visit.

Family and friends are welcome at any time, and the home has its own private Facebook page, filled with photographs and videos of what the residents have been enjoying. And if relatives fancy a trip out with their loved ones, Hastings close to Great Malvern Priory, independent shops, restaurants and the Malvern Theatres.

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Care Provided by Hastings Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Shelly Ford (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Hastings Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,394
    • RESPITE Self-Funded Residential Care from £1,394

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1394 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Hastings Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park on site


Hastings Residential Care Home Reviews (76)

Total of 76, showing 41-60
9.8

Hastings Residential Care Home has a Review Score of 9.8 (9.800) out of 10, based on 13 reviews in the last 2 years. Over all time Hastings Residential Care Home has 76 reviews.

Overall Experience

  • 54
  • 19
  • 2
  • 1
  • 0

Date Published

76
4
11
13
63

Review from R E (Son of Resident) published on 6 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed here for 3 weeks of 'emergency respite' care that I arranged at the last minute with no prior knowledge as to what the home or staff would be like. All staff involved in her care were caring and professional throughout her stay and gave my family and I the reassurance we needed that she
was safe and being looked after. She left in a far better condition than when she entered. We couldn't be more happy with the care she received; thank you to all.

Reply from Fae Doherty, Senior Marketing Officer at Hastings Residential Care Home

Thank you so much for your lovely review, it is wonderful to hear how well your mother got on with us at Hastings and if it is ever of need again, we look forward to seeing her again. Best wishes, Fae


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Review from L B (Daughter of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently went to Hastings for respite. She was very happy with her stay and would gladly go there again. Her room was very comfy and spotlessly clean, as was the rest of the home. Staff were very friendly and answered any question we had.

Reply from Fae Doherty, Senior Marketing Officer at Hastings Residential Care Home

Thank you for such a lovely review, it's wonderful to hear that your mother enjoyed her time with us. I will be sure to pass your kind words onto Sue and the team. Best wishes, Fae.


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Review from B S (Friend of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend went into Hastings for two week's respite after a major operation. The management made arrangements speedily. The home is in a delightful convenient location. I only viewed the ground floor but made many visits. There are two delightful cosy lounges, one opening onto a safe, easily accessible
garden. Residents can choose to eat in a very comfortable small dining room or in their room. Rooms are comfy and spacious with all the facilities required, although could do with updating. The staff make the place feel like home and the residents feel at home. They are all cheerful, friendly, efficient and obliging. The food is good, nourishing and varied. It is the best care home I have ever visited.

Reply from Fae Doherty, Senior Marketing Officer at Hastings Residential Care Home

Thank you so much for your kind words about our team and home - it is so appreciated. I will be sure to pass your lovely feedback onto Sue and the team. Best wishes, Fae.


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Review from Judith G (Daughter of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent what was to be her final weeks in Hastings but while there she became more aware and engaged more. The staff were kind in every way to Mom and also to her visitors. Sadly age and infirmity took their toll and my mother passed, but she was treated at all times with dignity and compassion,
as was I. The premises were always bright, clean and welcoming. Staff always available to help all the way from reception, through care staff to Managers.

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Review from Peter L (Son of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting 8 care homes the two that were run by Sanctuary Care stood out in a different league from the rest in every way. Immediately sensed a positive attitude and felt that mum would be treated as a welcome hotel guest! The admin staff at the Hastings Residential Care Home moved heaven and earth
to ensure that the transformation from hospital to residency went ahead as planned and really went the "extra mile" for us. Mum passed away unexpectedly soon so her stay was only one month, but it was a happy time and a great relief to see how well she settled.

Reply from Sophie Middleton, PR Officer at Hastings Residential Care Home

Thank you for your kind review Peter. It is so heart-warming to hear your Mum was settled and happy at Hastings, as well as giving you peace of mind through the transition period and receiving support via our team at a very sad time for you and your family. I will pass on your comments to the home's team. Best wishes, Sophie Middleton


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Review from David H (Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The representatives of Hastings Residential Care Home were generally exceptionally caring and competent with the sole exception of one instance of a surprising failing to be unaware that washing leather shoes in a washing machine was inappropriate. This was clearly an amazing lapse that carrying out
such a procedure could only result in damaging leather fabric irreversibly. Consequently, I have a need to replace my damaged footwear ie shoes which were put on a hot wash cycle of a washing machine.

Reply from Fae Doherty, Senior Marketing Officer at Hastings Residential Care Home

Dear David, thank you for your kind words about our team and home. I am very sorry to hear about your shoes, although I understand that these have been fully reimbursed for you, but again the team sends their apologies for any inconvenience caused by this. Best wishes, Fae.


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Review from Jane P (Daughter of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Hastings for a temporary stay. At first, she was very anxious and nervous but as time went on, she became more settled, joining in a lot of the activities and making new friends.
When I came time to leave, she confessed to being a little upset at having to leave.
All this was down
to the lovely, caring staff who made my mum's stay such a pleasant experience. Thank you.

Reply from Fae Doherty, Marketing Officer at Hastings Residential Care Home

Dear Jane, thank you for the lovely review. Your feedback is invaluable to both our team and our potential residents and their families. Bes wishes, Fae


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Review from Pat W (Friend of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial visit to the final visit, the standard of care has been excellent. Whenever I have visited, the staff are pleasant and obviously do their best to ensure the residents are treated with respect and dignity.
They have displayed kindness and a willingness to 'go the extra mile' when required.
I
can certainly recommend this care home.

Reply from Kate Yates, PR Officer at Hastings Residential Care Home

Thank you for taking the time to write such a lovely review Pat - we will pass this onto the manager and her team. Kind regards.


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Review from K C (Daughter of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was cared for with love, respect and kindness. She settled easily because all of the staff showed consideration, compassion and helped her to maintain her dignity at all times. Her room was beautifully appointed light and airy with a very peaceful atmosphere. Hastings Residential Care Home is
a modern, purpose built building with excellent facilities. The food was appetising, nourishing and she enjoyed the meals but when she was unwell staff made sure she had anything she wanted in her room.


The social activities covered a wide range of tastes and there was something there everyone, most weeks.
Trips out, classical music, Bingo, exercise classes, wine and cheese evenings etc.


I can not fault Hastings Care Home.


Reply from Ruth Brown, Senior Marketing Officer at Hastings Residential Care Home

Hello, thank you so much for your kind comments. It's so lovely to hear that your mother was so settled at Hastings and you were happy with the care, love and respect shown to her. I will pass these comments onto the manager and the team.


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Review from H W (Daughter of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has settled well after an extended period in hospital. Although she'd rather be at home, the staff treat her with kindness and understanding; the management and senior care assistants have been particularly supportive. Sometimes the noise, (especially the TV which remains on regardless of
any watching it), occasionally over-familiarity can be difficult for my mother to cope with. Occasionally staff can seem to be slow in responding to her call button but it is a happy home with staff who form an excellent team.

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Review from Andrew L (Son of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for a couple of months. Staff who helped her to settle have been kind and unobtrusive. When we have had queries or concerns, these have been handled with professionalism and attentiveness. Mum feels at home, safe and secure and we find this reassuring. Staff are approachable.
The residence is clean and well cared for.

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Review from Mary Anne Q (Friend of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I go and see my friend at least once a week. I'm always met with a cheery hello. Security is tight, cleanliness excellent. On the way through the corridor staff always speak.
Found my friend is sweet clean room. He was clean. Tea came round and I was offered and cup. How nice.

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Review from Mark D (Son of Resident) published on 18 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My Dad was at this home for a week or so, after we had heard good reviews. However, in my opinion, it is not good. My father had two falls in their care he was left alone to wander around corridors on his own. The emergency bell that he was supposed to press if he needed a carer was very poor, I witnessed
the bell being pushed yet no carer arrived I had to go and get a carer. They seem to talk a good talk yet from what I witnessed, they do not deliver on what they say they will do. I would not recommend this Care Home.

Reply from Sue Milward, Home Manager at Hastings Residential Care Home

I am really sad to read this review as I don’t feel it’s a fair reflection of the care and support we provide to our residents and indeed the care your dad received during his stay with us. Please do contact me directly so we are able to have a chat about your concerns.


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Review from Robert W (Son of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my family, I wish to express our unreserved gratitude to the staff and management at Hastings Care Home for the care and love shown to my father in the last months of his life, between October 2018 and March 2018. Hastings is an outstanding home, beautifully located and well designed and
presented for the needs of residents in their later life. The resident's rooms and communal areas were at all times fresh and clean. There are not enough words to express the care provided for my father and later my family. Exceptional!

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Review from Q T (Friend of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the whole place. It has a very calm atmosphere. There are lots of activities and the food choice looks amazing.

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Review from Moira T (Daughter of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Genuine care and affection for our mother was outstanding.
We were so happy that she spent her last period of time here. Staff are absolutely lovely. She also loved the food. Well done chef.

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Review from D P (Son of Resident) published on 12 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Daytime/evening staff are excellent; caring, supportive and extremely professional. Night staff have less time for those who are awake/alert during the night. Food is generally good and healthy. On occasion, the menu could be less "exotic" and more suitable to older folk. Spicy food can be unattractive
to the elderly and perhaps stews, casseroles, meat and veg would be more favoured by residents. Kitchen staff are excellent and will try to accommodate specific diets. The activities team do an excellent job. With diverse clients, it is hard to appeal to all. Some activities can be a little tedious for those with active minds. My parent particularly enjoys it when performers etc from outside come in and bingo is always popular. The rear garden is pleasant but could be more accessible/safe for those with limited mobility. The front garden seems to have been neglected recently. This is a shame.


In summary, the standard of care offered by Hastings is very good - the facilities could be better - the staff are excellent and are to be congratulated.


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Review from C B (Relative of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff appear to have genuine concern for my relation.

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Review from John H (Cousin of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been a resident at Hastings Care Home Malvern for about 15 months now and received excellent service throughout. The staff are fantastic and always willing to help in every respect. My cousin is a very settled resident. Thank you for the care she receives at all times.

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Review from Chris B (Son of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Without exception, my parents have been treated with care, respect and kindness.
All the staff regardless of the principal duty are prepared to assist my parents.
Their principal carer whom we have the greatest confidence.
I am comforted by the fact that I am informed of any deterioration in their
condition or any other issues affecting my parent's health and care.

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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Hastings Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Hastings Residential Care Home is calculated as follows: ( (126 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 155 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hastings Residential Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Shelly

Shelly Ford

Job Title: Home Manager

Joined: 2023

I truly feel honoured to be part of the residents' and their relatives' lives here at Hastings. I have over 25 years of experience in the care industry, covering a variety of roles. I have been a home manager for the last nine years, managing residential, respite, daycare and nursing services.


In my role as the home manager, I really enjoy interacting with the residents and getting to know each resident on an individual basis, so their care is so person-centred.


Klaudia

Klaudia Zatyko

Job Title: Deputy Manager

Joined: 2023

I love making residents happy and making them feel so valued here at Hastings.


Stacey

Stacey Beckett

Job Title: Receptionist

Joined: 2023

New to Hastings, but with lots of experience in care, Stacey explains what she loves most about her role: ”I just love helping people.”


Shannon

Shannon Vester

Job Title: Team Leader

Shannon, who has progressed from support worker to team leader, prides herself on enriching the lives of the residents she cares for here at Hastings each and every day.