Hastings Residential Care Home

130 Barnards Green Road, Malvern WR14 3NA
Submit a Review
9.8 76 Reviews
  • Hastings Residential Care Home, Malvern
With views of the Malvern Hills, Hastings is in a wonderful location, providing residential, dementia and respite care, which can be booked in advance.

Residents enjoy spacious, beautifully decorated bedrooms, which all have walk in, ensuite wet rooms.

The home has so many spaces to relax in, from a stunning new orangery, to homely lounges and dining rooms, where residents enjoy delicious, home cooking, with freshly baked cakes served with afternoon tea.   

There is also a beautiful large woodland garden, with wheelchair-friendly pathways and mature trees, plus a landscaped garden.

The team are passionate about Sanctuary Care’s Enriching Lives framework, where they support residents to meet their six senses – a sense of achievement, belonging, continuity, security, significance and purpose.

There are so many other activities to enjoy, from animal visits and tai chi, to live music, news chats and reminiscence sessions. And with its own hairdressing salon, residents can enjoy appointments with the home’s mobile hairdresser.

The team at Hastings are passionate about keeping their residents connected with the local community. The home hosts weekly community coffee mornings, and you will often see young children and students popping in for a visit.

Family and friends are welcome at any time, and the home has its own private Facebook page, filled with photographs and videos of what the residents have been enjoying. And if relatives fancy a trip out with their loved ones, Hastings close to Great Malvern Priory, independent shops, restaurants and the Malvern Theatres.

Show Hastings Residential Care Home on the Map

Care Provided by Hastings Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Shelly Ford (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Hastings Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,394
    • RESPITE Self-Funded Residential Care from £1,394

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1394 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Hastings Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park on site


Hastings Residential Care Home Reviews (76)

Total of 76, showing 61-76
9.8

Hastings Residential Care Home has a Review Score of 9.8 (9.800) out of 10, based on 13 reviews in the last 2 years. Over all time Hastings Residential Care Home has 76 reviews.

Overall Experience

  • 54
  • 19
  • 2
  • 1
  • 0

Date Published

76
4
11
13
63

Review from David W (Nephew of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home provides very good quality care in nice accommodation. The environment is caring and supportive. As a relative, I feel confident that my aunt is in a safe and secure place with kind and attentive staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P A (Son-in-law of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has advanced dementia and is frail. He is very well cared for and is finally settled in Hastings. My mother-in-law needs to be occupied at all times and the excellent activities together with management's help with external activities are very valuable and keep her fairly content. My
wife and I have peace of mind knowing that they are both being looked after so well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan S (Daughter of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful when initially arranging respite care and then following on from that full-time care. The care home itself is always clean and tidy in the communal areas and also residents rooms. There are lots of activities going on and I particularly like the fact that there is always a member of staff
interacting with the residents whenever you call in. Great newsletters and weekly timetables so you always know what is going on. I feel happy and confident that my mum is being looked after with dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Enid M (Resident) assisted by family/friend published on 22 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the home is in a nice position, facing the Malvern Hills. The staff are very caring and pleasant, the washing comes back very clean and ironed. If I ever have a problem, I mention it and it gets sorted, be it medical or care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David R (Son of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care and attention given to my mother by all concerned at Hastings from management down. They all showed great care and compassion in looking after her and also my family and myself.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane (Daughter of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hastings Residential Care Home were there for us all when we hit a crisis point with mum's care at home. Initially providing a respite room but now permanent care for mum. They have helped us through an extremely difficult and emotional time. I now know she is being looked after as well
as we would wish.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gwen I (Regular Volunteer) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I first knew Hastings House visiting my old landlady. We made trips to Malven on the bus at first but in later years she became very noisy. If she went to sleep I went and talked to the others.
When she died at 101 after many happy years, they said "we won't see you again" I said "do you want to?"
and they said "yes." So I became a volunteer. Talking is one of the things I now need to do. I go home really wishing I was a resident.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Annette E (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom came in for respite and is now staying full-time. The staff are all brilliant and can't do enough. The food is excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B A (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has severe dementia, she has settled in well in comfortable surroundings and caring staff tending to her needs. In her words " I like it here".

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Daughter of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother was in a position of not managing in her own home I was upset as I didn't know what would happen to her. I rang Hastings Residential Care Home and it was agreed my mother could have a room there. After a short time, she decided she wanted to make it her permanent home as she really liked
the environment. She now looks and feels much better since being there permanently and I am happy for her to be there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E F (Friend of Resident) published on 16 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friends (husband and wife) are residents here, both in their 90th year - they have been married for 57 years. In recent weeks, she has been very ill in hospital, reaching crisis point last weekend.
Understandably he was distraught, unable to easily get to see or communicate with her. The lovely
blonde receptionist, instantly understood what was needed and did, in my view, over and above what could be expected of her in taking him to visit his wife (in her own time) for which both he and I are extremely grateful. My friend is slowly recovering and will hopefully be "home" to Hastings again to where she will be cared for by her friends and her "family". Thank you so very much - how he would be got through last weekend without you is difficult to imagine.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret H (Daughter of Resident) published on 2 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received the best of care while at Hastings Residential Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G B (Daughter of Resident) published on 31 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are caring and welcome. Visitors at any time, my mother who visits is made welcome and offered lunch and are made to feel part of the family. Outstanding work with a sometimes difficult client group.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Silvija L (Daughter of Resident) published on 17 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had many difficulties due to the challenges of old-age and lived in Hastings for six years, in a well-decorated room, with space for possessions and some furniture. The standard of maintenance is high and there is a pleasant, cheerful atmosphere in community areas. Most important of all though,
is the attentive professional attitudes shown by the staff and carers. My mother's daily needs were always attended to, and there was a genuine concern for her well-being. Respect and kindness were always evident. Our family will always be grateful that she was able to remain there during her final weeks, receiving warm compassionate care, ensuring that the most difficult of times were peaceful and dignified. This high standard of care for those facing their most vulnerable times, is a tribute to all the staff and carers.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Yvonne Y (Cousin of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was delighted to see my cousin happily settled in comfortable surroundings and attractive, welcoming gardens. The staff I encountered during my few days visits were all friendly, willing to help and treated the residents with affection and dignity. The meals were first-class and the lovely birthday
cake - made on the premises - was enjoyed by all and much appreciated. A high standard of care and administration, well done Hastings!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise B (Daughter of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father were residents at Hastings for four years and three years respectively and the care they received was just wonderful. Every single one of the brilliant staff at Hastings gave my parents time, patience and expertise which made them (and us) feel valued and gave them a new lease of
life. For ages mum and dad thought they were on an
all-inclusive package holiday. I, and my family are particularly grateful for the end of life care my parents both received. It was such a hard time for us but the support we received from all at Hastings was like having a loving family around. As long as I live I will ever able to thank them enough and I'll never forget them for the wonderful care they gave us all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Hastings Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Hastings Residential Care Home is calculated as follows: ( (126 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 155 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hastings Residential Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Shelly

Shelly Ford

Job Title: Home Manager

Joined: 2023

I truly feel honoured to be part of the residents' and their relatives' lives here at Hastings. I have over 25 years of experience in the care industry, covering a variety of roles. I have been a home manager for the last nine years, managing residential, respite, daycare and nursing services.


In my role as the home manager, I really enjoy interacting with the residents and getting to know each resident on an individual basis, so their care is so person-centred.


Klaudia

Klaudia Zatyko

Job Title: Deputy Manager

Joined: 2023

I love making residents happy and making them feel so valued here at Hastings.


Stacey

Stacey Beckett

Job Title: Receptionist

Joined: 2023

New to Hastings, but with lots of experience in care, Stacey explains what she loves most about her role: ”I just love helping people.”


Shannon

Shannon Vester

Job Title: Team Leader

Shannon, who has progressed from support worker to team leader, prides herself on enriching the lives of the residents she cares for here at Hastings each and every day.