The Haven

218 Worcester Road, Droitwich WR9 8AY
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8.3 15 Reviews
  • The Haven, Droitwich
The Haven is a care home that has been carefully adapted to give a home from home atmosphere whilst offering all the comforts needed to support active later life. There is also an attractive garden which is the ideal spot for a cup of tea and a good book or a catch up with family.

They are committed to providing the best quality care for guests. They are experienced in helping new guests adjust to a shared living space and are always respectful of their dignity. Some guests like to be the life and soul of the party whereas others are more retiring. Either way, staff at The Haven enjoy getting to know each guest and helping them settle amongst new friends.

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Care Provided by The Haven

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 17 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Simon Greaves
  • Person in charge
  • Claire Blake (Home Manager)
  • Admission Criteria
    • Private and Social Services
    • Ages 65+
  • Room Information
    • Single Rooms (11)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for The Haven

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £1,200
    • Self-Funded Residential Dementia Care £800 – £1,000
    • RESPITE Self-Funded Residential Care from £850
    • RESPITE Self-Funded Residential Dementia Care from £850

  • Please be aware that fees are based on the resident’s needs and capabilities.
  • (these prices are only a guideline, please contact The Haven to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home welcome visitors but advise to visit outside of meal times. It is advisable to ring the Home prior to doing so.


  • Parking

  • Small parking space on the front of the building available


The Haven Reviews (15)

8.3

The Haven has a Review Score of 8.3 (8.255) out of 10, based on 2 reviews in the last 2 years. Over all time The Haven has 15 reviews.

Overall Experience

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Date Published

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Review from K L (Daughter of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents are well looked after at The Haven. They have good meals and plenty of fluids.
The staff treat the residents as they would their own families. They often go above and beyond to care for them.
The Haven is aptly named for any elderly person looking for residential care.

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Review from Penny D (Daughter-in-law of Resident) published on 8 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91 year old Father-in-Law is currently a resident at The Haven after it became clear he needed care and was no longer safe living in his own home. It was important we found the right care home for him and one that specialised in dementia care. After having previous experience of a loved one being
in a large care home, we decided we wanted dad to be in a smaller home and one that would feel less impersonal.
I have to say The Haven has been an excellent choice. Dad is receiving quality care from the professional, knowledgeable, kind and sensitive staff. Nothing is too much trouble and whenever we have phoned to check how dad is, whoever answers the call is friendly and is able to give an update on dad without having to liaise with other staff members. We are also able to speak with him on the telephone. When we visit, dad is happy and we can see he is being looked after to a high standard.
If you are looking for a care home which is small and has a family feel, I would recommend The Haven.

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Review from Ashlea S (Power of Attorney of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently a dear friend went into care at The Haven, the staff are very friendly and look after the residents as if they were their own family, a first class service is provided and the residents are always put first, highly recommended

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Review from Angela S (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in The Haven for twelve months before sadly passing away.
She was at her happiest while there, the staff were caring, compassionate, loving and were always there for the families of residents too.
The staff always offered refreshments on arrival to visit Mum.
In her last few days, they
offered food and refreshments whilst I was there.
I couldn't have hoped for a better care home.

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Review from J M (Daughter of Resident) published on 2 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing the right care home for a parent is a really difficult decision. However, I shopped around and visited many. The Haven meets care for dementia and nursing residential needs, in a small family atmosphere with a really dedicated team of staff who enjoy what they do and do it well. Social dining
in the large conservatory is encouraged and works so well for the residents! The garden is colourful and mum loves the food, the garden, her en-suite room and the staff. Mum has made friends despite a language barrier, and the extra effort by the staff is exceptional. I highly recommend this home for residents or new staff looking for a small happy team to join.

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Review from Julie L (Daughter of Resident) published on 26 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad moved into The Haven in Droitwich in September 2019 and lived there until he died in September 2020. I can say, hand on heart, that it was the best decision that we made.
Dad had dementia and it was getting too difficult to care for him at home. My brother and I looked at a few other care
homes in the area and knew straight away that this was the right place for us. It’s small for a start so all the staff know each resident really well. We received a very warm welcome when we came to look round and this high level of care and consideration never ceased.
Dad was loved and cherished at The Haven by a staff who are kind, respectful, professional, caring and loving. I can’t praise them highly enough.

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Review from Judith G (Daughter of Resident) published on 10 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to write a few words to thank The Haven for the care and love my mum received while she lived there. Mum moved in September 2014 and from day one she was given the time, care and love from all the staff. It was for us as a family so pleasing to know mum was looked after so well, nothing
was ever any trouble for them. Mum passed away in Nov 2018 and right to the end the staff showed what I would say true care even sitting with her in her last hours we could not thank them enough for taking time out and coming to mum funeral showed respect for her and giving us the family their support. I thank you all from the bottom of my heart. I would never have any problems letting any of my family members move into The Haven if they ever needed care.

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Review from L M (Wife of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was very happy enough at The Haven. All the staff were very kind and considerate to him. He found the food ok but never hot enough, always just warm. Overall the staff went out of their way to make his stay pleasant.

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Review from Liz F (Friend of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Haven is a small friendly family run home, which is ideal for confused dementia people, definitely not feeling like a hospital or institution which is often the case. In fact, my friend there told me 'it was a very nice hotel, with friendly staff and excellent food'.
What a great thought to leave
your loved one in a friendly hotel, instead of an institution.

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Review from K C (Daughter of Resident) published on 28 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Up until his recent death, my father had been a resident at The Haven for over four years.
During that time he had received the best possible care from knowledgeable and caring staff. He was always treated with dignity and respect and his safety, well being and general health were a top priority for
all staff. Problems or concerns were dealt with quickly and efficiently by management and communication between myself and the home was always excellent.
Over the years my father enjoyed a variety of activities within the home including gardening, baking, interest table and social events, he especially enjoyed the visits from the 'Music Man'.


Recently the resident's lounges and dining room have been refurbished creating a lovely homely feel for residents and visitors alike.


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Review from Simon S (Son of Resident) published on 3 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who has dementia is a resident at The Haven Droitwich. This is a very local care home specialising in dementia care and is the prefect fit for my mother's needs.
The home is small enough to give a very personal service to my mother and family. Dementia brings many problems with care and the
owner, manger and staff are excellent.

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Review from Jane J (Daughter of Resident) published on 20 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Haven has been providing the most wonderful care for my 92-year-old mother for the past three years. The staff are very caring, kind and well trained and go out of their way to ensure that all my mother's needs both physical and mental are always catered for. The property is well maintained having
just undergone an extensive refurbishment program and all the rooms are all of a good size offering bright, warm and cheerful accommodation for the residents. My mother feels safe and secure at The Haven and particularly enjoys the fantastic home cooked food.

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Review from Dr Michael C (Son-in-law of Resident) published on 22 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-Law was resident at The Haven for over 5 years until she passed away a few weeks ago. We specifically chose The Haven because of its Home-from-Home atmosphere and friendliness. She was well cared for and she particularly enjoyed the home-style cooking. The staff were compassionate
and caring and, when she was able to do so, commented on how happy she was in the home.


I would have no hesitation in recommending this home - I have been required to visit over 200 homes throughout England in a professional capacity and would rank this home in the top 10%.


We would like to thank all the staff for their care and attention afforded to her in her final years.


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Review from David S (Son of Resident) published on 5 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my parents stay at The Haven I was very reassured to know that they were receiving excellent care and attention from all the staff who I felt had the best interests of my parents at heart. All the staff showed genuine warmth and compassion when dealing with my parents at a very difficult time.
The whole family felt welcome when visiting which was a comfort during this difficult period of our lives.

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Review from Susan C (Daughter of Resident) published on 29 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my mum is much happier since being at The Haven for 15 months. All the staff give 100% of not more.

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Current Review Score: 8.3 (8.255)

Overview of Review Score

The Review Score of 8.3 (8.255) out of 10 for The Haven is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.542 for The Haven is calculated as follows: ( (18 Excellents x 5) + (1 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 24 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.713 Points relating to the number of positive Reviews for The Haven is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4. 2 Positive Reviews ÷ 3.4 = 0.588

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Frequently Asked Questions about The Haven

What types of Care is The Haven registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Haven provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Haven have?

There are 11 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at The Haven?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Haven to the centre of Droitwich?

0.9 mile(s) as the crow flies, distance by road may be significantly further.