Heathlands Residential Care Home

Station Road, Pershore WR10 1NG
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9.7 66 Reviews
  • Heathlands Residential Care Home, Pershore
With a long-serving team, who embrace the loved ones of residents into life at the home, Heathlands has a warm, family feel.

The team have just launched their new Allard Respite Suite. This beautiful suite has eight bedrooms for respite care breaks, which unlike anywhere else locally, can be pre-booked up to six months in advance. The bedrooms have ensuite wet rooms, there is a lounge and dining area to enjoy activities and delicious home-cooking, and a private garden. So, if you are caring for a relative and need to book some time for yourself, the team are there to provide your loved one with care and companionship.

The team follow Sanctuary Care’s Enriching Lives Framework, based on the six senses people need to feel truly happy and fulfilled – a sense of achievement, belonging, continuity, purpose, significance and security. They are passionate about residents having an active role to play in the running of the home. The resident ambassadors love providing feedback to the team, and even help to interview potential staff.

There is always something going on at Heathlands – from animal therapy, visits from local nursery and school children, art and crafts and live music, to trips out into the community. There is also a hair salon for weekly visits from a mobile hairdresser, who has been coming to the home for years.

And Heathlands is very much part of the local community – hosting a monthly carers’ afternoon tea (last Monday of each month from 2pm to 4pm). There are also regular visits from work experience students and other volunteers.

The home’s gardens are a lovely spot to relax with family and friends, who are welcome at any time, and have a summer house and wheelchair friendly pathways.

The bedrooms are spacious, with ensuite wet rooms. There are cosy, welcoming lounges and residents enjoy delicious, home-cooked meals in the dining rooms, as well as freshly baked cakes for afternoon tea.

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Care Provided by Heathlands Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Kerrie Haines (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for Heathlands Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,343
    • RESPITE Self-Funded Residential Care from £1,343

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1343 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Heathlands Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Heathlands Residential Care Home Reviews (66)

Total of 66, showing 1-20
9.7

Heathlands Residential Care Home has a Review Score of 9.7 (9.655) out of 10, based on 22 reviews in the last 2 years. Over all time Heathlands Residential Care Home has 66 reviews.

Overall Experience

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Review from D H (Respite Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a very nice place staff very friendly and efficient. Superb food.

Reply from Kate Yates, Communications and Content Specialist at Heathlands Residential Care Home

Thank you for your lovely review for Heathlands. We're so pleased to hear that you're happy with the friendly staff and superb food. Your kind words will mean so much to the team.


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Review from S Y (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am very happy with the home. My mum was not keen on the idea at first but the care staff have been lovely with her and she enjoys the their company. Mostly she is very content, although she is currently unhappy because she is not allowed to feed the birds.

Reply from Kate Yates, Communications and Content Specialist at Heathlands Residential Care Home

Thank you for your kind words. We're so glad to hear that your mum is enjoying the care and companionship of our wonderful team. We're sorry to hear she's unhappy about not being able to feed the birds. Unfortunately, we found that feeding them was attracting other unwanted visitors. However, we'll be working with her to do some fun bird-related activities that we hope she'll enjoy. Your feedback is greatly appreciated, thank you.


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Review from E B (Daughter of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not as good as usual. We arrived as arranged at 3pm but the room was not ready.
1. No TV cable
2. No key to lock bedside cabinet
3. No emergency button
4. No water jug
5. No shower chair
1-4 were resolved while I waited. 5. I had to show my annoyance after being told one was not available. Eventually,
one was found.
The armchairs are are very hard and uncomfortable.
A young, very helpful and kind member of staff found another chair. If I could name him I would. He deserves to be praised. I do know his name. No footrests were available, I provided one from home. My mother is 100 and needs very little assistance. She enjoyed her stay, the food and staff are very good.
I feel you should know about the issues I have raised. For £3,400 I don't expect to have to complain.

Reply from Kate Yates, Communications and Content Specialist at Heathlands Residential Care Home

Thank you for taking the time to share your feedback. While we strive to ensure everything is ready for our guests upon arrival, we clearly fell short in this instance and are truly sorry. Regarding the shower chair and footrest, these items are not typically provided, as many families prefer to bring their own for comfort and familiarity. We're pleased to hear that most concerns were resolved promptly and that a particular staff member made such a positive difference. Please rest assured we will share your praise with him. Your comments will help us address these matters and provide the high standard of care you expect. Thank you again, and we hope to welcome you back in the future.


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Review from Susan W (Daughter of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is a permanent resident of Heathlands.
When Dad moved into Heathlands of his own choice because he had been very ill and not safe or happy living at home where he was lonely and debilitated he was not only weak but not at all well!
All of the staff have looked after him so well that he has put
on weight, joins in with activities, walks with a frame, likes his home and embraces his new routine.
We can't thank the staff enough for keeping Dad safe and looking after not just his health but mental well-being.

Reply from Kate Yates, Communications and Content Specialist at Heathlands Residential Care Home

Thank you for your heartfelt feedback about Heathlands. We're thrilled to hear that your dad has experienced such a positive transformation since joining us. Our dedicated team are committed to providing truly personalised care that is focussed on not just physical health, but on enriching the lives of their residents, so it's wonderful to hear this is having such a positive impact. Your appreciation means a great deal and we will be sure to share it with the home manager and her team.


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Review from Caroline D (Daughter of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Heathlands twice now for respite. I have been delighted by the care she has received. The staff are great, really make you feel welcome. Mum enjoys the food, baths, and company. She is booked in again soon.

Reply from Kate Yates, Communications and Content Specialist at Heathlands Residential Care Home

Thank you so much for your lovely feedback about Heathlands. We're thrilled to hear that your mum has enjoyed her stays with us and that you've been so happy with the care she's received. It's wonderful to know she feels so welcome, and we look forward to her joining us again soon.


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Review from Donna P (Daughter of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

3 years ago, my mum was having a really difficult time coping with life due to a dementia diagnosis. She was fortunate enough to be given a place at Heathlands Residential Care Home.
Since moving into Heathlands, mum has become healthier, happier and is living life to the fullest. She is the happiest
that I have seen her in a very long time. The rooms are clean and cosy. The main areas of Heathlands are clean and do not have the care home smell that some homes have. The staff are amazing and approachable. Nothing is too much for them. My daughter and I certainly appreciate ALL that they do.

Reply from Kate Yates, Communications and Content Specialist at Heathlands Residential Care Home

Thank you so much for your thoughtful review. We're so pleased to hear how much your mum's health and happiness have improved since joining us at Heathlands. It's wonderful to know that she feels at home and is living life to the fullest. We truly appreciate your kind words and will continue to do everything we can to support your mum and your family.


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Review from H F (Daughter of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathland is a very friendly and supportive place. The staff have all been helpful both with regard to my queries and in supporting my mother. The food is generally very good, particularly the homemade cakes.
When activities are available these have been week thought out and Mum enjoys them. The environment
is very clean and unlike many homes is no underlying smell. I love the fact that there is a resident cat and so does Mum.

Reply from Kate Yates, Communications and Content Specialist at Heathlands Residential Care Home

Thank you for your wonderful review. We're thrilled to hear that you and your mother find the team at Heathlands so friendly and supportive. Thank you for sharing your positive experience.


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Review from Sean L (Respite Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very attentive and helpful - no complaints. Allowed freedom to go down into the town or to visit family. Food is great (especially catering for a vegetarian). Bedroom is large and cleaned on an almost daily basis. Staff are friendly and happy to chat.

Reply from Kate Yates, Communications and Content Specialist at Heathlands Residential Care Home

Thank you for your review for Heathlands, we are delighted you have chosen the home for your respite break and the team will be delighted to read your positive feedback.


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Review from H B (Daughter of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both myself and my father were happy with his weeks of respite care and looking forward to returning.

Reply from Kate Yates, Communications and Content Specialist at Heathlands Residential Care Home

Thank you for your wonderful review for Heathlands, the team will be delighted and look forward to welcoming your father back for respite again.


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Review from S B (Son of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the family are amazed at how well Mum is. She was on death's door just after Christmas and had virtually given up. With the care that Heathlands has provided she has made an astonishing turn around we are so grateful to all the staff at Heathlands.

Reply from Kate Yates, Communications and Content Specialist at Heathlands Residential Care Home

Thank you for your five-star review of Heathlands, we are delighted to hear how your Mother is thriving there.


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Review from S B (Resident) assisted by family/friend published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I haven't felt so relaxed and well cared for in a very long time. I feel I'm surrounded with love and kindness.

Reply from Kate Yates, Communications and Content Specialist at Heathlands Residential Care Home

Thank you for your wonderful review for Heathlands, the team are certainly very special and we are delighted you are so happy there.


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Review from C L (Respite Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a wife of a resident, I know Heathlands well. So when I had to have surgery I booked myself for 2 weeks respite. The care and attention I received were really excellent. The chef and kitchen went out of their way to accommodate the special diet I had to have. As I already knew most of the team, it
was like being looked after at home. I would not hesitate to recommend Heathlands for resident or respite care.

Reply from Kate Yates, Communications and Content Specialist at Heathlands Residential Care Home

Thank you for your glowing review of Heathlands, we are so happy the team was there to help you get back on your feet.


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Review from K H (Daughter of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very new experience for our mother who has moved her nursing home due to financial reasons but Heathlands seems to be very homely and friendly staff with lovely surroundings.

Reply from Kate Yates, Communications and Content Specialist at Heathlands Residential Care Home

Thank you for your five star review for Heathlands, the team will be delighted to read your comments.


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Review from K D (Son of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum has been with Heathlands for over 2 1/2 years. A culture shock for her and us, going in under Covid restrictions. My main concern in the early days was the TV remote kept disappearing so I sorted that one out. But more seriously it's hard for me to understand how my mum's carers do what they
do, both the boys and girls have their work cut out for them, thank you.

Reply from Kate Yates, Communications and Content Specialist at Heathlands Residential Care Home

Thank you for your review, the team at Heathlands will be proud to read your comments.


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Review from J K (Son-in-law of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been in Heathlands for almost 2 years and is very happy there. It was his choice to enter care and has not had any regrets. We have been impressed by the ethos of care that is clearly evident in the home and is shown by each staff member. He has been cared for during a spell of
illness and COVID. The home suffered the lack of a manager for a while but still functioned seamlessly. With a new team in place it seems it will go from strength to strength. Activities are good, there is entertainment from time to time. Food is excellent and the team members regularly go the extra mile to see residents have the best care possible.

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Review from E B (Respite Resident) assisted by family/friend published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've had a very good stay, well looked after. The food has been lovely and catered to my needs. I've enjoyed getting to know staff and other residents. Would recommend.

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Review from J Z (Respite Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, attitude and attention of the staff were exemplary. Nothing was too much trouble. The respite care rooms were attractive and very comfortable.

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Review from Gemma H (Next of Kin) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall happy. I resent not being able to get in, and out, of the front door when visiting at weekends. At times, I can be waiting several minutes to get out. Please man reception!
Activities are lacking. Staff need a staff room. They sit in the lounges on their breaks and I feel uncomfortable disturbing
them. Lack of staff.

Reply from Kate Yates, Communications and Content Specialist at Heathlands Residential Care Home

Thank you for your review. We apologise you’ve experienced a wait during the weekends. Loved ones are welcome at any time and some periods are busier than others, so please bear with us. While the whole team are involved in activities, including our weekly minibus trips, I’m delighted that a new member of staff, who will be completely dedicated to activities has just joined us. Sometimes our staff also spend time in the lounges updating our electronic care planning system, which is a bespoke system enabling us to update care plans at the point of care, which gives us more time to spend more time with our residents. If you would like to speak to our home manager directly, she would be very happy to meet with you.


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Review from Sue S (Daughter of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been very settled and made to feel very welcome by all staff at Heathlands Residential Care Home. Mum has gained weight and loves all her meals and cups of tea throughout the day. I found it incredibly hard to give up my caring for Mum but Heathlands staff supported me alongside Mum. I would
love, in time, for her to have a bedroom downstairs but that is a minor matter in the scheme of things.
Mum is happy, loves chatting to all the staff and my family cannot thank you all enough.

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Review from Frank P (Resident) assisted by family/friend published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, a very nice place.
The staff are very helpful.
Food is excellent.
Any problems are sorted quickly.
A high standard of care is provided. I am very happy and comfortable here.

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Current Review Score: 9.7 (9.655)

Overview of Review Score

The Review Score of 9.7 (9.655) out of 10 for Heathlands Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.655 for Heathlands Residential Care Home is calculated as follows: ( (196 Excellents x 5) + (48 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 261 Ratings = 4.655

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heathlands Residential Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (7)

Kerrie

Kerrie Haines

Job Title: Home Manager

Joined: 2004

I love the individuality of the residents and the wonderful stories and life experiences they have to share. I also feel lucky to be part of the incredibly supportive team who all work together with such passion to make Heathlands the very best place it can be, and somewhere that our residents are proud to call home.


I love the family feel of the home and I couldn’t be prouder of our team.


Julie

Julie Beach

Job Title: Administrator

Joined: 2009

I love being part of a big family at Heathlands, making great connections with people, and the satisfaction of helping others and making them smile!


Shaun

Shaun Clifford

Job Title: Deputy Manager

Joined: 2023

I really enjoy being here for our lovely residents living in the home and working with the lovely team, who are so friendly and caring.


Heathlands is a home-from-home and has a wonderful atmosphere all the way through. I am so proud to be part of it.


Ruaan

Ruaan Prins

Job Title: Chef Manager

Meet our award-winning Chef Manager Ruaan Prins.


Every year Sanctuary Care hosts a MasterChef contest, where chefs from across our care homes in England and Scotland go head to head in a nail-biting cook-off, for the prestigious title and prize money of £1,000!


Ruaan was proud to win in 2022 and we are so happy he is with us at Heathlands, cooking delicious food for our residents!


Paula

Paula Arrow

Job Title: Activities Co-ordinator

Joined: 2023

I love to see the smiles on the residents' faces when they are engaged in activities.


Shirley

Shirley Maher

Job Title: Receptionist

Joined: 2022

I love meeting and greeting people at Heathlands, spending quality time with our residents and making their lives easier and happier.


I like to work with our team, helping out wherever I can – I really enjoy doing everything I do to help others.


Carla

Carla White

Job Title: Housekeeping Supervisor

Joined: 2023

The best part of my job at Heathlands is building such great relationships with residents and their families. I love being able to provide a clean environment for them to live in.


Frequently Asked Questions about Heathlands Residential Care Home

What types of Care is Heathlands Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heathlands Residential Care Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Heathlands Residential Care Home have?

There are 63 Single Rooms.

What are the Facilities & Services at Heathlands Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heathlands Residential Care Home to the centre of Pershore?

0.2 mile(s) as the crow flies, distance by road may be significantly further.