Heathlands Residential Care Home

Station Road, Pershore WR10 1NG
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9.7 66 Reviews
  • Heathlands Residential Care Home, Pershore
With a long-serving team, who embrace the loved ones of residents into life at the home, Heathlands has a warm, family feel.

The team have just launched their new Allard Respite Suite. This beautiful suite has eight bedrooms for respite care breaks, which unlike anywhere else locally, can be pre-booked up to six months in advance. The bedrooms have ensuite wet rooms, there is a lounge and dining area to enjoy activities and delicious home-cooking, and a private garden. So, if you are caring for a relative and need to book some time for yourself, the team are there to provide your loved one with care and companionship.

The team follow Sanctuary Care’s Enriching Lives Framework, based on the six senses people need to feel truly happy and fulfilled – a sense of achievement, belonging, continuity, purpose, significance and security. They are passionate about residents having an active role to play in the running of the home. The resident ambassadors love providing feedback to the team, and even help to interview potential staff.

There is always something going on at Heathlands – from animal therapy, visits from local nursery and school children, art and crafts and live music, to trips out into the community. There is also a hair salon for weekly visits from a mobile hairdresser, who has been coming to the home for years.

And Heathlands is very much part of the local community – hosting a monthly carers’ afternoon tea (last Monday of each month from 2pm to 4pm). There are also regular visits from work experience students and other volunteers.

The home’s gardens are a lovely spot to relax with family and friends, who are welcome at any time, and have a summer house and wheelchair friendly pathways.

The bedrooms are spacious, with ensuite wet rooms. There are cosy, welcoming lounges and residents enjoy delicious, home-cooked meals in the dining rooms, as well as freshly baked cakes for afternoon tea.

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Care Provided by Heathlands Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Kerrie Haines (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for Heathlands Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,343
    • RESPITE Self-Funded Residential Care from £1,343

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1343 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Heathlands Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Heathlands Residential Care Home Reviews (66)

Total of 66, showing 21-40
9.7

Heathlands Residential Care Home has a Review Score of 9.7 (9.655) out of 10, based on 22 reviews in the last 2 years. Over all time Heathlands Residential Care Home has 66 reviews.

Overall Experience

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Date Published

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Review from S T (Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've only been here a few months, but I've signed a contract to stay for the rest of my days. Hand on heart, I've never met a nicer bunch of people in all my life. Each and every one in Heathlands Residential Care Home are friendly, caring and very professional in what they do. Anyone thinking of coming
here, stop thinking about it, just do it! It will be the best choice you will ever make.

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Review from N F (Respite Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the day my son and I came to discuss the possibility of my having two weeks stay while my live-in carer had her leave I was impressed by the air of warmth and welcome. All the staff are caring and helpful and they assist whenever I need them in washing and dressing. They encourage me to walk with
my zimmer whenever possible. Knowing my ability to walk is very difficult but must be encouraged. Should I need respite again I very much hope that will be possible here in Heathlands Residential Care Home. I apologise to my writing.

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Review from P R (Daughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was apprehensive about Dad going in to a home after our experience with my mum and dad would be moving from Birmingham to Pershore. I needn't have been he is very well cared for 24 hours a day, his room is lovely, food is lovely too and staff are super caring, professional and friendly. Thank you
Heathlands.

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Review from Katerina K (Daughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support my mum and my family receive is fantastic.
I am always being asked how I am and listened to if needed. Any situations that occur with mum are acted on and discussed, always looking for a solution and being pro-active.
Recently a support group has been set up again following covid restrictions.
It really helped to talk and be listened to by people who understand. Advice given and any additional help to be looked into.
Thank you Heathlands!

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Review from Nicola A (Granddaughter of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are fantastic.
The activity lady puts on great activities for all.
My nan always loves what has been put on.

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Review from R L (Son of Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

How I feel, like a weight lifted from my shoulders knowing mum is safe and cared for.
Mum had pneumonia and was taken to hospital, after two weeks the specialist told me she was bed bound and would need a nursing home. Within two days of being back at Heathlands the carers had her up and walking around
with the aid of a walker.
Your team did that! Thank you.

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Review from Julie K (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been here for 3 months and settled in straight away. He is very happy and content. We are very impressed with every aspect.
Staff go out of their way to help the residents. Nothing seems to be too much trouble. A strong ethos of care pervades from the very top downwards. A safety concern was
dealt with immediately. We always feel welcome and are impressed that there are activities and things of interest for the residents to do. We cannot praise the staff highly enough - and their platinum jubilee celebrations were a triumph.

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Review from A D (Daughter of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathlands is a lovely place - my mother has always been very happy here. The staff are very caring, cheerful and always very helpful when I visit my mother.

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Review from Sue G (Daughter-in-law of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law, now in her nineties, has lived at Heathlands for two and a half years. Prior to that she lived alone, at some distance from her family, and had become increasingly isolated and vulnerable. Her move has meant that she is now very happy, much safer and fully supported. She often describes
herself as very lucky and very fortunate to be a resident at Heathlands. Throughout the Covid pandemic we have been aware of how hard staff have worked, often under very difficult circumstances, yet still managing to stay cheerful and positive. Even in the face of rapidly changing pressures and regulations, they have made every effort to treat her, and us, with sensitivity and empathy. We would like to thank everyone at Heathlands for being so kind, thoughtful and professional. It really is appreciated by both my mother-in-law and her family.

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Review from Sally S (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home, staff professional, friendly and nothing is too much trouble. My family and I are so happy we chose Heathlands for my mum.

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Review from Peter H (Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent respite room which is kept clean. Excellent staff and the food is very good.

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Review from Marie W (Daughter of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are supportive to the family. Communication is excellent and we are kept informed about Dad's care and condition.
Mother also still visits and staff's understanding towards her anxieties, worries and emotions has been amazing, especially during Covid 19.

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Review from D B (Daughter of Resident) published on 17 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First of all, I must say a big thank you to all staff at the care home for everything, the care they have given in keeping my mum safe in these difficult times has not been easy for any of them, and I am so grateful to them all. As things lifted on visiting, I was able to see her a couple of weeks ago,
and she looks so well. It is not easy to fill in as I haven't been to her room for 12-months, but I do phone every week. If there is any problem or the staff need to let me know anything, they phone me or send me information by post.

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Review from Jane P (Wife of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident for just over 12-months. In that time, his care has been excellent. Staff are supportive to me as well as him, and any contact is polite and helpful. Every aspect of his care is provided in a professional and kindly manner. Special mention for during Covid, regular FaceTimes
and visits if possible. A really well run, friendly care home.

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Review from Peter H (Respite Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff always addressed me by name. I have been there several times for respite and look forward to my next visit. Superb staff and very obliging.

Reply from Fae Doherty, Senior Marketing Officer at Heathlands Residential Care Home

Thank you for your review - it's wonderful to hear you enjoy your time spent at Heathlands! The team will really appreciate it. Best wishes.


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Review from J N (Daughter of Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy where she is and has been for the past 3 years. The home is clean, bright and always smells fresh. The carers are attentive, patient and kind. Whenever I speak to mum she tells me she is comfortable and content where she is and well cared for.

Reply from Fae Doherty, Senior Marketing Officer at Heathlands Residential Care Home

Thank you for your kind words about our home and team - it is lovely to hear mum is happy with us. Best wishes, Fae


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Review from Jo K (Daughter of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad has dementia and has been in the care of Heathlands since November 2019 as a resident. The staff are all so kind, and I can be assured of the best care for Dad. During the covid pandemic, I have been assured of their practices to keep out the virus.

Reply from Fae Doherty, Senior Marketing Officer at Heathlands Residential Care Home

Thank you for your kind words about our home and team - they will really appreciate it. Best wishes, Fae


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Review from Robert S (Son of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum, who is in her 90's and unwilling to do simple matters for herself, can be challenging and tends to be reluctant to make requests to the staff about a number of matters whilst being very vocal about others.
The staff are kind and interact well with Mum but it is disappointing to find that they
have not observed or taken action to ensure that her personal appearance, including that her fingernails are cut and cleaned regularly, is as good as it could be.
Mum chooses to remain in bed and it is disappointing to observe that her chair and bathroom have become places to store care equipment creating a poor impression for Mum and visitors.
Sadly the furniture and floor are routinely dirty when I visit.

Reply from Fae Doherty, Senior Marketing Officer at Heathlands Residential Care Home

Thank you for your review and feedback Robert. After speaking with home manager Netty, she let me know that you have already spoken to her directly and that the home are assisting in any way they can. Many thanks, Fae


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Review from P S (Daughter of Resident) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mum once or twice weekly, not any particular day and always find her happy and contented. She knows my fave and this is so with other visitors also although she struggles with names. Despite this, myself and my family (sisters) chat with each other about mum and feel very positive with everything.
Mum has lived here for over a year now and has improved immensely both mentally and physically, she has put on much-needed weight and does not worry like before. Many thanks to Heathlands.

Reply from Fae Doherty, Senior Marketing Officer at Heathlands Residential Care Home

Dear P S, thank you for your wonderful feedback. It is great to hear that your experience with Heathlands has been a very positive one and that your mother is doing very well with us. I will be sure to pass this onto Netty and the team. Best wishes, Fae


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Review from J H (Daughter of Resident) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have "peace of mind" that my mother is being well looked after. The staff are all friendly and caring for her needs.
The activities are well worth attending for both my mum and me as a visitor.
I am always greeted with a smile and communication about my mother's welfare is always past onto me.

Reply from Fae Doherty, Senior Marketing Officer at Heathlands Residential Care Home

Dear J H, thank you for such kind words - it's lovely to hear how welcome you feel in our home and that you are so pleased with the care your mother receives. Many Thanks, Fae


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Current Review Score: 9.7 (9.655)

Overview of Review Score

The Review Score of 9.7 (9.655) out of 10 for Heathlands Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.655 for Heathlands Residential Care Home is calculated as follows: ( (196 Excellents x 5) + (48 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 261 Ratings = 4.655

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heathlands Residential Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (7)

Kerrie

Kerrie Haines

Job Title: Home Manager

Joined: 2004

I love the individuality of the residents and the wonderful stories and life experiences they have to share. I also feel lucky to be part of the incredibly supportive team who all work together with such passion to make Heathlands the very best place it can be, and somewhere that our residents are proud to call home.


I love the family feel of the home and I couldn’t be prouder of our team.


Julie

Julie Beach

Job Title: Administrator

Joined: 2009

I love being part of a big family at Heathlands, making great connections with people, and the satisfaction of helping others and making them smile!


Shaun

Shaun Clifford

Job Title: Deputy Manager

Joined: 2023

I really enjoy being here for our lovely residents living in the home and working with the lovely team, who are so friendly and caring.


Heathlands is a home-from-home and has a wonderful atmosphere all the way through. I am so proud to be part of it.


Ruaan

Ruaan Prins

Job Title: Chef Manager

Meet our award-winning Chef Manager Ruaan Prins.


Every year Sanctuary Care hosts a MasterChef contest, where chefs from across our care homes in England and Scotland go head to head in a nail-biting cook-off, for the prestigious title and prize money of £1,000!


Ruaan was proud to win in 2022 and we are so happy he is with us at Heathlands, cooking delicious food for our residents!


Paula

Paula Arrow

Job Title: Activities Co-ordinator

Joined: 2023

I love to see the smiles on the residents' faces when they are engaged in activities.


Shirley

Shirley Maher

Job Title: Receptionist

Joined: 2022

I love meeting and greeting people at Heathlands, spending quality time with our residents and making their lives easier and happier.


I like to work with our team, helping out wherever I can – I really enjoy doing everything I do to help others.


Carla

Carla White

Job Title: Housekeeping Supervisor

Joined: 2023

The best part of my job at Heathlands is building such great relationships with residents and their families. I love being able to provide a clean environment for them to live in.