Heathlands Residential Care Home

Station Road, Pershore WR10 1NG
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9.7 66 Reviews
  • Heathlands Residential Care Home, Pershore
With a long-serving team, who embrace the loved ones of residents into life at the home, Heathlands has a warm, family feel.

The team have just launched their new Allard Respite Suite. This beautiful suite has eight bedrooms for respite care breaks, which unlike anywhere else locally, can be pre-booked up to six months in advance. The bedrooms have ensuite wet rooms, there is a lounge and dining area to enjoy activities and delicious home-cooking, and a private garden. So, if you are caring for a relative and need to book some time for yourself, the team are there to provide your loved one with care and companionship.

The team follow Sanctuary Care’s Enriching Lives Framework, based on the six senses people need to feel truly happy and fulfilled – a sense of achievement, belonging, continuity, purpose, significance and security. They are passionate about residents having an active role to play in the running of the home. The resident ambassadors love providing feedback to the team, and even help to interview potential staff.

There is always something going on at Heathlands – from animal therapy, visits from local nursery and school children, art and crafts and live music, to trips out into the community. There is also a hair salon for weekly visits from a mobile hairdresser, who has been coming to the home for years.

And Heathlands is very much part of the local community – hosting a monthly carers’ afternoon tea (last Monday of each month from 2pm to 4pm). There are also regular visits from work experience students and other volunteers.

The home’s gardens are a lovely spot to relax with family and friends, who are welcome at any time, and have a summer house and wheelchair friendly pathways.

The bedrooms are spacious, with ensuite wet rooms. There are cosy, welcoming lounges and residents enjoy delicious, home-cooked meals in the dining rooms, as well as freshly baked cakes for afternoon tea.

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Care Provided by Heathlands Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Kerrie Haines (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for Heathlands Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,343
    • RESPITE Self-Funded Residential Care from £1,343

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1343 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Heathlands Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Heathlands Residential Care Home Reviews (66)

Total of 66, showing 41-60
9.7

Heathlands Residential Care Home has a Review Score of 9.7 (9.655) out of 10, based on 22 reviews in the last 2 years. Over all time Heathlands Residential Care Home has 66 reviews.

Overall Experience

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Date Published

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Review from A A (Daughter of Resident) published on 2 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are kind and friendly to all residents and visitors, there is a homely atmosphere. Food is good and plentiful. I would like to see more use make of the garden and a wider range of activities with more that appeal to male residents, e.g. sport related.

Reply from Fae Doherty, PR Officer at Heathlands Residential Care Home

Thank you for your kind words about Heathlands. Your feedback really is invaluable to us. I will be sure to pass your comments onto the team, particularly about a wider range of activities for our male residents. Best wishes


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Review from Jan W (Sister of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister moved to Heathlands about 2 months ago and each time I visit I have been impressed by the warmth, friendliness, helpfulness and efficiency of each staff member I have met, whatever may be their area of work. I also commend the range of activities offered.

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Review from James J (Husband of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Like all residents in the home when you are greeted, I wanted to go home. But when friends arrive they are very happy with the situation all around. What I like is I am on first name terms with the staff and the manager who I can speak to at any time. Staff help pull patients out of depressive moods
which is very helpful. What I do like is the interchangeability with different sections, hence staff get to know patients, by first names and location and the flexibility. On the whole, this home is run efficiently with very little problems on our part.

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Review from Paul C (Son-in-law of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Professional approach to care while showing compassion and dignity in service delivery.
A friendly approach to residents and visitors alike, good liaison with external health professionals and practitioners.
A pre-emptive approach to monitoring resident needs and condition and resolving same.
Overall
deserves a 'good' rating.

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Review from Angela C (Daughter of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and engaging staff.
Good communication regarding residents' health and welfare status.
Positive atmosphere throughout the home.
Very happy to have 'my' resident at Heathlands and confidence in the care provided and the provider.

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Review from T P J (Son of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Continue to be pleased with the standard of care my mother receives.
However difficult the circumstances, the carers always deal with the situation in a caring and remarkably patient manner.
My mother's needs are always met and she is treated as an individual with her own needs, preferences and problems.
The home and my mother's room are always clean and tidy. Food prepared to a high standard - plenty of choice.

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Review from A G (Daughter of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living in Heathlands for a year and a half now and she is settled and happy there.
The atmosphere is friendly and caring and the staff have a really caring attitude and endless patience with her - and that includes all the staff.
Now 98 years old, the dementia has wiped out most
of her memory now, but I know she is safe and secure at Heathlands.
My thanks to everyone working there.

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Review from Helen E (Daughter of Resident) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathlands is a very good care home with friendly, caring staff who, at all levels, create a warm, welcoming atmosphere for residents and their friends and families alike.
It is comforting to know Mum is being so well looked after and we are well informed of her condition and any incidents or problems
as soon as they occur.

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Review from R H (Stepson of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother booked herself into Heathlands Residential Care Home Christmas 2015 and has received first-class care and attention ever since. Good clean rooms 24/7 and room service, healthcare and attention good.

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Review from Jane R (Daughter of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum went to Heathlands from hospital for some respite care. It made me realise that care homes can be safe, caring and kind. Mum settled quickly and clearly felt safe.
She said that the staff were nice and it did her a lot of good spending these 5 weeks in there.
My only criticism might be that
a particular radio station was playing in the living room sometimes and I felt that was more for the staff than the patients.

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Review from Louise P (Granddaughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Gran has been here for a year now and my family are really happy with the decision we made with Heathlands. Staff are great and Gran has settled well. Cannot fault Heathlands.

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Review from G M (Brother of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been resident in Heathlands since the 28th September and has settled in well with the help of the staff. In January, she had minor medical problems and a nasty chest infection. The staff were very attentive and supportive and there has been no hesitation to call the doctor. This has meant
staying in her room and taking meals there to aid her recovery. I am very pleased with the help she has received throughout this very difficult period.

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Review from Moira B (Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have stayed at Heathlands for respite now for a long time. I came just over a year ago on a regular basis and I have just started coming back after an operation, my recovery was very slow but now I am so pleased. All the staff are lovely always very happy to help you, they always do regular checks
to make sure you are happy or need any help.


I would recommend Heathlands very highly to anybody young or elderly. It's so spotless here. Beautiful gardens. The staff are always smiling and happy it's a care home I would love to live in or any of my relatives or friends. Absolutely fantatsic. I would love to thank the all the staff and management for all the care they give me.


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Review from M H (Resident) published on 22 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff Excellent.
Food indifferent.

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Review from Geoffrey M (Brother of Resident) published on 9 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident at Heathlands Residential Care Home since 28th September and is still settling in. When I first enquired for accommodation for my sister, I was impressed by the feel of the home. The reception area is bright, welcoming and clean as were the corridors and rooms leading off.
They are being refurbished at present with little distraction to the residents. My sister is happy and appreciates all the help she receives from the carers who are cheerful and helpful at all times especially in the light my sister really enjoys her early morning cup of tea. There are many activities for the residents to suit all tastes and my sister enjoys.

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Review from Ian B (Son of Resident) published on 19 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathlands is a friendly, caring and professional environment. They understand the needs of residents and attend to them effectively, always maintaining the human touch. I am confident that my mother is well cared for and do not have any anxiety over the environment or quality of care. She is probably
better cared for now than ever.

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Review from Irene S (Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant, staff very pleasant and always happy to help.

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Review from Anne (Daughter of Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been in Heathlands Residential Care Home for three years, until my father's death in March 2016. My mother continues to live there. The end of life care was excellent and the staff were all so helpful and empathetic to the family when dad died. My mother is very content and enjoys
all the activities as well as mixing freely with other residents when she wishes. My parents were fortunate to have inter-connecting rooms so they could always be together (very important after 70+ years of marriage). The only very minor thing is the number of times that laundered clothes get put in the wrong rooms even though the system is virtually foolproof.

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Review from Joan A (Daughter of Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom (101 years old) is very well cared for. The staff at Heathlands carry out all mom's personal care with patience and kindness.

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Review from J G (Daughter of Resident) published on 11 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is a clean and safe place for my mother. The carers that attend her are empathetic and lovely but sometimes feel that more staff should be on duty, in mums unit their needs are more needy at 2/8 residents, it's not always enough. The activities for the whole care home is serviced by 1
person, 4 units with about 60 residents. Quite a few, mum being one, needs one to one activity on a regular basis. This is how it was sold to me! I sometimes feel that management let the carers down by not supporting them at all times. Sometimes there is too much sitting around and not enough interaction with the residents. Management are more concerned with running the place to a budget. Residents need more going on to get them interacting. Having said that the carers do look after mum.

Reply from Netty Matthews, Manager at Heathlands Residential Care Home

Thank you so much for your review, the positive comments and recommendation. We pride ourselves on spending quality time with our residents so always make sure that we have a higher staff ratio to enable us to achieve this. Our dedicated activities leader spends time delivering activities to our residents across the home and in addition, supports our care staff so that they can carry out activities in their units on a one-to-one and group basis. Caring for our residents and supporting my dedicated team are of paramount importance. I do have to spend time running our home in a practical sense, but I balance this with spending quality time with our residents and my team - and my door is always open to them and to loved ones if you would like to discuss anything further with me.


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Current Review Score: 9.7 (9.655)

Overview of Review Score

The Review Score of 9.7 (9.655) out of 10 for Heathlands Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.655 for Heathlands Residential Care Home is calculated as follows: ( (196 Excellents x 5) + (48 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 261 Ratings = 4.655

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heathlands Residential Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (7)

Kerrie

Kerrie Haines

Job Title: Home Manager

Joined: 2004

I love the individuality of the residents and the wonderful stories and life experiences they have to share. I also feel lucky to be part of the incredibly supportive team who all work together with such passion to make Heathlands the very best place it can be, and somewhere that our residents are proud to call home.


I love the family feel of the home and I couldn’t be prouder of our team.


Julie

Julie Beach

Job Title: Administrator

Joined: 2009

I love being part of a big family at Heathlands, making great connections with people, and the satisfaction of helping others and making them smile!


Shaun

Shaun Clifford

Job Title: Deputy Manager

Joined: 2023

I really enjoy being here for our lovely residents living in the home and working with the lovely team, who are so friendly and caring.


Heathlands is a home-from-home and has a wonderful atmosphere all the way through. I am so proud to be part of it.


Ruaan

Ruaan Prins

Job Title: Chef Manager

Meet our award-winning Chef Manager Ruaan Prins.


Every year Sanctuary Care hosts a MasterChef contest, where chefs from across our care homes in England and Scotland go head to head in a nail-biting cook-off, for the prestigious title and prize money of £1,000!


Ruaan was proud to win in 2022 and we are so happy he is with us at Heathlands, cooking delicious food for our residents!


Paula

Paula Arrow

Job Title: Activities Co-ordinator

Joined: 2023

I love to see the smiles on the residents' faces when they are engaged in activities.


Shirley

Shirley Maher

Job Title: Receptionist

Joined: 2022

I love meeting and greeting people at Heathlands, spending quality time with our residents and making their lives easier and happier.


I like to work with our team, helping out wherever I can – I really enjoy doing everything I do to help others.


Carla

Carla White

Job Title: Housekeeping Supervisor

Joined: 2023

The best part of my job at Heathlands is building such great relationships with residents and their families. I love being able to provide a clean environment for them to live in.