Heathlands Residential Care Home

Station Road, Pershore WR10 1NG
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9.7 66 Reviews
  • Heathlands Residential Care Home, Pershore
With a long-serving team, who embrace the loved ones of residents into life at the home, Heathlands has a warm, family feel.

The team have just launched their new Allard Respite Suite. This beautiful suite has eight bedrooms for respite care breaks, which unlike anywhere else locally, can be pre-booked up to six months in advance. The bedrooms have ensuite wet rooms, there is a lounge and dining area to enjoy activities and delicious home-cooking, and a private garden. So, if you are caring for a relative and need to book some time for yourself, the team are there to provide your loved one with care and companionship.

The team follow Sanctuary Care’s Enriching Lives Framework, based on the six senses people need to feel truly happy and fulfilled – a sense of achievement, belonging, continuity, purpose, significance and security. They are passionate about residents having an active role to play in the running of the home. The resident ambassadors love providing feedback to the team, and even help to interview potential staff.

There is always something going on at Heathlands – from animal therapy, visits from local nursery and school children, art and crafts and live music, to trips out into the community. There is also a hair salon for weekly visits from a mobile hairdresser, who has been coming to the home for years.

And Heathlands is very much part of the local community – hosting a monthly carers’ afternoon tea (last Monday of each month from 2pm to 4pm). There are also regular visits from work experience students and other volunteers.

The home’s gardens are a lovely spot to relax with family and friends, who are welcome at any time, and have a summer house and wheelchair friendly pathways.

The bedrooms are spacious, with ensuite wet rooms. There are cosy, welcoming lounges and residents enjoy delicious, home-cooked meals in the dining rooms, as well as freshly baked cakes for afternoon tea.

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Care Provided by Heathlands Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Kerrie Haines (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for Heathlands Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,343
    • RESPITE Self-Funded Residential Care from £1,343

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1343 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Heathlands Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Heathlands Residential Care Home Reviews (66)

Total of 66, showing 61-66
9.7

Heathlands Residential Care Home has a Review Score of 9.7 (9.655) out of 10, based on 22 reviews in the last 2 years. Over all time Heathlands Residential Care Home has 66 reviews.

Overall Experience

  • 41
  • 23
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Date Published

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Review from Elaine Y (Daughter of Resident) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother has been a resident for two years. She has dementia and as such finds joining in activities and socialising difficult although the opportunities are clearly there. The home is welcoming and staff clearly about the residents. They act swiftly when medical/personal care is needed and keep me well
informed either at visits or by phone. The home is currently being refurbished which his good as some of it is a little tired looking, although I am sure this does not affect my mother. A few weeks ago a room became available on a landing with fewer residents and more staff and we were offered this. The move took place with minimal disruption and the quality of care has been sustained.

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Review from Mary S (Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have stayed in 'Heathlands Residential Care Home' for a fortnight while my family have had a camping holiday. I have enjoyed my stay here, meeting new friends and being looked after in every way. I shall look forward to a stay in the future when it becomes necessary.

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Review from Julian L (Resident) published on 8 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for a week and have been treated excellently by all the staff. The rooms are above standard and the food was good. I will happily return for further respite in the future.

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Review from Gillian (Daughter of Resident) published on 4 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has begun to flourish again since moving to Heathlands. Her outlook and confidence are growing and this is very much down to the consistent care of the staff here. It is a friendly and open Home with many links to activities and groups in Pershore.
Mum didn't settle overnight; it took a little
time but there was a day when I started to notice that Mum saw it as where she lived, then she was mentioning friends and activities that she enjoyed. The staff have gently encouraged and supported Mum as she has been settling in. It has been a learning process for us all and communication both ways has really helped. I would like to thank all the other carers on Bredon ward. Mum has also grown stronger and more confident with her walking and balance and in talking to those around her.


We celebrated her 85th Birthday today and were given a lounge to use for playing skittles, which Mum loves. Carers brought everyone cups of tea.
Thank you Heathlands


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Review from Enid (Daughter of Resident) published on 10 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we arrived, we have been very impressed with everything. Wonderful friendly staff and a lovely atmosphere about the place. Fabulous food and hospitality. It feels like a hotel and I would love to stay myself! Mum has settled in very quickly which has been so reassuring for all the family.
No complaints whatsoever! Many thanks to everyone involved.

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Review from M H (Resident) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived from hospital rather nervous, I need not have done. I met kindness and consideration from everyone. All staff and residents alike. The meals delicious, very nicely kept rooms and gardens. A delightful place to live.

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Current Review Score: 9.7 (9.655)

Overview of Review Score

The Review Score of 9.7 (9.655) out of 10 for Heathlands Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.655 for Heathlands Residential Care Home is calculated as follows: ( (196 Excellents x 5) + (48 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 261 Ratings = 4.655

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heathlands Residential Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (7)

Kerrie

Kerrie Haines

Job Title: Home Manager

Joined: 2004

I love the individuality of the residents and the wonderful stories and life experiences they have to share. I also feel lucky to be part of the incredibly supportive team who all work together with such passion to make Heathlands the very best place it can be, and somewhere that our residents are proud to call home.


I love the family feel of the home and I couldn’t be prouder of our team.


Julie

Julie Beach

Job Title: Administrator

Joined: 2009

I love being part of a big family at Heathlands, making great connections with people, and the satisfaction of helping others and making them smile!


Shaun

Shaun Clifford

Job Title: Deputy Manager

Joined: 2023

I really enjoy being here for our lovely residents living in the home and working with the lovely team, who are so friendly and caring.


Heathlands is a home-from-home and has a wonderful atmosphere all the way through. I am so proud to be part of it.


Ruaan

Ruaan Prins

Job Title: Chef Manager

Meet our award-winning Chef Manager Ruaan Prins.


Every year Sanctuary Care hosts a MasterChef contest, where chefs from across our care homes in England and Scotland go head to head in a nail-biting cook-off, for the prestigious title and prize money of £1,000!


Ruaan was proud to win in 2022 and we are so happy he is with us at Heathlands, cooking delicious food for our residents!


Paula

Paula Arrow

Job Title: Activities Co-ordinator

Joined: 2023

I love to see the smiles on the residents' faces when they are engaged in activities.


Shirley

Shirley Maher

Job Title: Receptionist

Joined: 2022

I love meeting and greeting people at Heathlands, spending quality time with our residents and making their lives easier and happier.


I like to work with our team, helping out wherever I can – I really enjoy doing everything I do to help others.


Carla

Carla White

Job Title: Housekeeping Supervisor

Joined: 2023

The best part of my job at Heathlands is building such great relationships with residents and their families. I love being able to provide a clean environment for them to live in.