The Leys

Old Birmingham Road, Alvechurch, Birmingham B48 7TQ
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9.7 42 Reviews
  • The Leys, Birmingham
The Leys welcomes older residents with physical and mental health needs but not requiring nursing care. At the heart of The Leys' person-centred approach is a simple philosophy endorsed by all of the staff: to provide care the way that they would wish for their own relatives.

The Leys aims to provide care in an environment that looks and feels like a home away from home. They believe this is why most of their residents come to them through the personal recommendations of people who know the home.

Detailed care plans are developed in a fully transparent manner and updated regularly to ensure that the best and most appropriate care is provided for each individual. They welcome the input of family and friends of individuals in their care and welcome visitors at any time.

Visit their Facebook page https://www.facebook.com/theleysresidentialhomealvechurch to get a flavour of daily life at the home.

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Care Provided by The Leys

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Owner
  • Dau Care Ltd
  • Person in charge
  • Jeanette Westwood (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Funding & Fees Guide for The Leys

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,400
    • Self-Funded Residential Dementia Care £1,000 – £1,400
    • RESPITE Self-Funded Residential Care £1,000 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,400

  • Prices are dependant on rooms and care needs.
  • (these prices are only a guideline, please contact The Leys to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site car park.


The Leys Reviews (42)

Total of 42, showing 21-40
9.7

The Leys has a Review Score of 9.7 (9.733) out of 10, based on 10 reviews in the last 2 years. Over all time The Leys has 42 reviews.

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Review from Nicola P (Daughter-in-law of Resident) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about the care my mother-in-law receives at The Leys residential home. She has been there nearly 3 years and from the management down through all members of the staff, I cannot fault them. This year has been particularly difficult for us all not being able to have much contact,
mainly through Facetime. The home is always clean and has proper home-cooked food. I would highly recommend this home to anyone thinking of putting their relative here. We have total confidence as a family. Thank you girls.

Reply from Amit Midha, Director at The Leys

Thanks so much for your kind words. It's been a pleasure to care for your mother-in-law.


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Review from Helen B (Daughter of Resident) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely impressed with The Leys cottage in all aspects. So was my dear old mum. Attention to care and her individual needs far exceeded my expectations. They cared for mum as if she was in her own home and never patronised her in any way. They took the time to show interest in mum as an individual
and chatted to her about her past life. Mum always said she couldn't be in better hands! The home had a cosy homely feel to it. Also was always saying how lovely the food was. I can vouch for that as well as when mum was very poorly they gave me lunch as I stayed with her. Best ham, egg and chips l have ever had! The staff were so friendly and kind to me when mum passed away. Nothing was too much trouble. Thank you one and all.

Reply from Amit Midha, Director at The Leys

Thanks so much for your very kind words. They mean a lot to all of us.


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Review from A P (Niece of Resident) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt who is nearly 102, has been at The Leys for seven years. She has been very well looked after and is very happy there. I think the staff are wonderful and always do their very best for her.

Reply from Amit Midha, Director at The Leys

Thanks very much for your kind words. I will never forget the garden party for her 100th birthday - it was a very special occasion for everyone at The Leys.


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Review from T M (Brother of Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Leys is a professionally well run and compact organisation.

Reply from Amit Midha, Director at The Leys

Thank you for your comments. We are always striving to find ways to improve the care delivered, and so we welcome all feedback.


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Review from W B (Daughter of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well cared for, clean and in clean clothes, sometimes not her own clothes! She is happy and content, although she is sometimes very vague and distant caused by her dementia. When I leave her, after a visit, I am happy to know that she is in good care and looked after well.

Reply from Amit Midha, Director at The Leys

Thank you for your feedback, Wendy. I will discuss your comments with the manager to see how we can avoid any problems in the future.


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Review from Jean R (Daughter-in-law of Resident) published on 21 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mother-in-law today and as she was due to see a doctor, I stayed with her until the doctor arrived. My mother-in-law is 99 years old, registered blind, has very poor hearing and has dementia. She also does not like doctors carrying out any tests and can be quite aggressive in this type
of situation.
Today I saw how a member of staff held her hand and explained what test the doctor wanted to carry out. The staff member supported her and showed great patience, compassion and encouragement whilst also allowing my mother-in-law to decide whether or not the test could be completed.
The way the member of staff dealt with this difficult situation brought tears to my eyes. Thanks to her the test was undertaken.
I have always had great respect for the staff and the care they have provided for my mother-in-law over the last five and a half years but they continue to amaze me with their level of skills.

Reply from Amit Midha, Director at The Leys

Thank you. I'm glad everything worked out.


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Review from Tony (Son of Resident) published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Leys home staff are brilliant. I could not wish to put my mom in a better home. It has been hard for mom to adapt from her own home but the staff have been brilliant and nothing is too much trouble for them and they are very kind to my mom.

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Review from Sally C (Daughter of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at The Leys for 1 year this week - following on from a very difficult period. We were delighted to find The Leys and for Mum to move into a safe, caring, positive, 24/7 care home.
Mum is well cared for, settled and happy, stimulated with daily activities - she is never lonely.
When Mum was taken in last year, 2018, the care home responded quickly to get the treatment she needed. It is nice to be able to rely on The Leys to meet all Mum's needs, care and wellbeing. Most important, Mum is happy at The Leys.

Reply from Amit Midha, Director at The Leys

Dear Sally,
thanks very much for your kind words.


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Review from Elizabeth P (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff friendly, helpful, caring, respectful to residents and their family alike. They don't hesitate to offer help whenever possible. My dad loves the food and says he has plenty to eat. Staff gave him bird books and binoculars as soon as they found out that was one of his hobbies.
They allowed us to use the dining room to have an impromptu care meeting. They help residents eat/drink and don't rush them. It's also a clean and fresh smelling home and welcoming.

Reply from Amit Midha, Director at The Leys

Thanks very much for your kind words Elizabeth. It was a pleasure to look after your parents.


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Review from Valerie N (Wife of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been cared for by the staff at The Leys for 20 months and I am more than satisfied with the situation which has been forced upon me. He is very well provided for - particularly the catering requirements - good, well cooked, homely food - the chef and cover staff are excellent. He is warm,
clean, entertained, despite his memory failure telling me he does nothing!! All members of staff know me by name and are very welcoming. I am so grateful to be able to let them look after my husband.

Reply from Amit Midha, Director at The Leys

Thanks so much for your kind words Valerie.


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Review from Steve P (Son of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Leys are doing a great job of caring for my mother. Her memory loss is getting worse so it must be so difficult to be patient, open and friendly. We are really grateful to them for keeping her safe and comfortable, which is reducing our own worries and concerns.

Reply from Amit Midha, Director at The Leys

Thanks for your feedback Steve. We always strive to provide the best possible care and we are always available if there is anything you want to discuss.


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Review from Colin W (Son of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home at Leys, Alvechurch to be very good. The staff are excellent, the food very good and plenty of it. All round an excellent place.

Reply from Amit Midha, Director at The Leys

Thank you for your kind words.


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Review from Lillian O (Wife of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband really enjoyed his stay, he said all the staff were so caring and kind, he enjoyed all his meals and there was a happy and friendly atmosphere.

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Review from Wendy C (Daughter of Resident) published on 22 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in the US, my mother spent two wonderful years at The Leys. Whenever I would visit I was welcomed in with a smile the staff were always pleasant no matter what time it was. The home was always clean, the meals were excellent the table was always set with placemats that were like I would have
set my own table. My mother was very happy at The Leys, it was her home away from home. I was always informed of any issues and I was able to phone her from the US. I could not have asked for better care in mum’ s last days, a carer would sit with her, music was played for her. Even when she stopped communicating someone was always talking to her. I have a special place in my heart for one special lady, I always knew mum was being well cared for and that meant a great deal to our family because we were so far away. I would highly recommend The Leys to any family who is in need of a Care home, the staff are what I called my Guardian Angels they are very special people , God Bless them all.

Reply from Amit Midha, Director at The Leys

Thanks for your kind words Wendy.


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Review from Antony P (Son of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to share an email I wrote to the team at the Leys. I live in North America and my Mum is a resident at here.


THANK YOU! (Please can you pass on my thanks to your team too).


Mum is looking, sounding and acting brilliantly. I can't believe the change in her since she returned to you. She

is more engaged and looks content, safe, well and happy. She looks like Mum again!


Thanks also to you and your staff whenever I call. Everyone is so open and friendly with me. It's like calling home. They always take the extra time to get mums iPad and to make sure she is established using it, and they usually have a cheery wave and kind word for me too.


I am a long way away and experience far less stress now as a result of all your kind care, and integration of mum into your community.


Thank you all so much.


Reply from Amit Midha, Director at The Leys

You're more than welcome!


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Review from Susan P (Daughter of Resident) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Leys is one of the very few homes where all the staff really care for the residents. More than two years since I first met the team, the strength and consistency of their welcome makes it a joy either to visit mum or to return her home where she is, in her own words, very very happy. Mum knows just
how much she is valued within the family and nothing is too much trouble to ensure she gets the most from each and every day with all the staff caring for mum as they would their own parents. It's the attention to detail, ensuring mum is never far away from a special friend, whether in the dining room (recently decorated and beautifully furnished as an old-fashioned tea room), joining in with the activities each and every day or in her beloved conservatory where she can enjoy the extensive garden with all the wildlife. If you want somewhere very special for your loved one, look no further!

Reply from Amit Midha, Director at The Leys

Thank you Susan. It's lovely to have your mum back. We're glad you like the refurbishment!


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Review from Clare O (Friend of Resident) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited The Leys regularly over the last two years as a friend of a resident. I have always found the staff to be very welcoming, courteous and friendly. The atmosphere at the Leys is one of a large family where all the residents are treated with love respect dignity and great care. The location
and physical building give The Leys a feel of a homely environment, not at all institutional. It is well managed and safe and secure.
My friend who is a resident there refers to The Leys as "home" not "a home" which shows how comfortable and happy she is there. Having experienced two other care homes in the local area there is simply no comparison in the standard of care with the Leys.
The wonderful staff care for the residents with a very personal touch and great humour. Their physical health is well looked after though there could be more activities.


Having an elderly mother myself, should she need to go into care I wouldn't hesitate to have the ladies at The Leys look after her.


Reply from Amit Midha, Director at The Leys

Thanks Clare!


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Review from A W (Daughter of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is always a welcome when we visit mom as soon as the door is opened. You are free to wonder around the home so nothing is hidden. If there is a problem, there is no difficulty in mentioning it. Cleanliness is good and the variety of food is excellent. Although the building is old and could benefit
from some modernisation, the loving and caring atmosphere is excellent. The grounds are lovely and green and the bird feeders and visiting deer keep the residents entertained. As with most care homes, there seems to be too much sitting with the TV on but in the last few months, things seem to be being put into place to address this. Mom couldn't be happier.

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Review from Suzanne B (Friend of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting The Leys for at least 15 years as a friend and visitor to residents. It is one of the nicest homes in the area because it is small and therefore the residents have their individual caring care that large homes do not have. The residents always look clean and tidy and the aim for
the staff is to treat residents as how their parents would like to be treated. Also, the manager and assistant manageress have been there for many years, before I started going.

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Review from Martin A (Son-in-law of Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my father-in-law came down from Scotland we have been very pleased with the service given from your home. His room is adequate, he enjoys the food and the staff are very nice. When we let them know we are taking him out he is always ready to go and taking him back at night is no problem. The
garden is very nice and I am pleased he now sits out there. As his dementia get worse I am confident he will still have a nice life at The Leys.

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Current Review Score: 9.7 (9.733)

Overview of Review Score

The Review Score of 9.7 (9.733) out of 10 for The Leys is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.733 for The Leys is calculated as follows: ( (94 Excellents x 5) + (20 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 120 Ratings = 4.733

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Leys is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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