The Mill House Care Home

Kington, Flyford Flavell, Worcester WR7 4DG
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9.2 27 Reviews
  • The Mill House Care Home, Worcester
The Mill House is a family-owned and run residential care home in the village of Flyford Flavell, Worcestershire, accommodating up to 31 older people.

The team is skilled at supporting people who live with dementia through person-centred care and support. The home features dementia-friendly colours, furnishings and sensory items with access to safe and secure gardens.

There is a busy schedule of activities and entertainment that is built around residents' choices. Residents also enjoy activities in the garden, including tending to the raised vegetable patches and taking care of the home’s rabbits and koi carp.

Food is homemade using fresh ingredients. Residents can choose between a range of delicious dishes each day, a few favourites being lamb hotpot, fisherman's pie and a crumble. Mealtimes can be a social affair or residents can eat in their own rooms if they prefer.

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Care Provided by The Mill House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Mr & Mrs A W Carroll
  • Person in charge
  • Rebecca Pleaden (Manager)
  • Admission Criteria
    • Only those with dementia
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (19)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for The Mill House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,436
    • Self-Funded Residential Dementia Care £1,200 – £1,436
    • RESPITE Self-Funded Residential Care £1,200 – £1,436
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,436

  • The fees are inclusive with the exception of hairdressing, chiropody and transport to and from pre-arranged appointments that a staff member is required to attend.
  • (these prices are only a guideline, please contact The Mill House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Mill House Care Home Reviews (27)

Total of 27, showing 1-20
9.2

The Mill House Care Home has a Review Score of 9.2 (9.156) out of 10, based on 5 reviews in the last 2 years. Over all time The Mill House Care Home has 27 reviews.

Overall Experience

  • 25
  • 1
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Date Published

27
0
4
5
22

Review from Penny C (Wife of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident for 18 months and I visit frequently. He has settled in well and relates well to the staff. The aspect that I like most about The Mill House is that everyone who works there shows kindness and respect to all the residents, managing to respond well to all the complaints
that dementia brings with it. The home is comfortable and clean. The food is good. It is very much a community and we are all part of it. There are close links with the health centre. There are always activities on offer. I give it five stars.

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Review from Caroline F (Partner of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would recommend The Mill House. There is a lovely caring atmosphere there and the staff go out of their way to look after the residents and visitors. The rooms are very well organised, as is the laundry. There are plenty of varied activities, including outings. Lots of space downstairs for visitors
and residents to spread out and a lovely garden. Good food too.

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Review from Bev W (Daughter of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of The Mill House for almost a year, and I cannot recommend the care and commitment of the staff enough. There are always warm smiles and a genuine regard for all residents. The staff goes above and beyond to ensure they have everything they need and as visitors, we are
always made very welcome - nothing is too much trouble.

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Review from Katerina K (Daughter of Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I met the manager and carers I knew Mum would be happy. The Mill House went beyond this, Mum settled immediately and the carers loved her and loved me. Activities are every day and inclusive to all. Mum loved all of them and watching Mum participate was amazing. As Mum further deteriorated
I was informed every step of the way. I have had a tough journey with Mum’s illness but the love, compassion and support from everyone at The Mill House was outstanding. Sadly Mum went into palliative care in March. The care and understanding towards Mum and myself was incredible. They all helped to make the last painful, heartbreaking days doable. I couldn’t have got through everything with Mum’s illness without the staff at The Mill House. I still go back to see them. They are a family and I hold a very special place in my heart for all of them. Thank you for everything. An outstanding family-run specialist dementia care home. The surroundings, the environment, the rooms, amazing!

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Review from Grenville S (Friend of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Mill House Care Home is of the highest standard, delivering excellence at every point of service provision. Each visit I make, I see heartwarming examples of love towards the family of residents.
Although I specifically visit my friend, I have made lovely relationships with other residents, staff
and family members of residents. I very much feel part of the Mill House family.


The care, support and encouragement towards the residents has to be seen to be believed. Additionally, there is a huge range of activities to stimulate them. The communication between staff and relatives is exceptional. The residents and FamilyFriends are regarded as key partners in the process of generating new initiatives. I feel so reassured that my friend is a resident at Mill House and cannot praise its ethos or performance high enough.


It is an absolute gem and sets the bar at a level that many others do not or could not achieve.
I have no hesitation in strongly recommending Mill House to anyone.


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Review from Claire S (Daughter of Resident) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since Aug 2021. Her room is a good size, clean, tidy and we have personalised it. Mum isn’t good at eating or drinking but staff will monitor and also go above and beyond to cook her something she will eat. Activities organised include singers, armchair keep fit, cooking and
painting. The staff have done great work to help her settle in and also supported the family. They have an onsite hairdressing salon, regular podiatry and great links with the local GP surgery. We have relative meetings and you can call day or night to get updates. If you want a smaller, family-run home, where the staff know your family by name then Mill House is the one for you. The decision to put Mum in a care home was the hardest we have ever made. I would highly recommend this home to anyone looking for fantastic care for their loved one. You can see the relationships she has built with the staff. All you want for your parent is for them to feel safe and happy and this is definitely the stage Mum is at.

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Review from Andy B (Son of Resident) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Mill House for over a year now, and we have been very pleased with the care she has received. The staff are lovely and communicate well with us. Nothing seems to be too much trouble. Mum had issues at two other care homes, but since she's been at Mill House she has calmed
down a lot and enjoys living there, and we can relax knowing she's in good hands.

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Review from J E (Daughter of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the care provided to be of a high standard and my mother seems very happy at Mill House. The staff are all very friendly and helpful and it is a bonus that I can contact them at any time.

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Review from D C (Daughter of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been with The Mill House for almost 7 years. She has very limited cognitive skills due to dementia but, as a family, we feel that the staff go above and beyond to care for her. We are well informed and consulted regularly and we can contact the home at any time. I would highly recommend
The Mill House as a dementia specialist care home.

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Review from A P (Daughter of Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring. As a small care home, it's also very personal and all residents are known by the staff. The staff are quick to pick up when something isn't right. There are also now a wider range of activities being offered.

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Review from Cheryl M (Niece of Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is immaculate. The care is second to none the staff are amazing. They treat the residents like family and through the last two years, that is exactly what they have become. The biggest mistake I ever made was moving my family member to a different facility. I consider it fortunate we were able
to get him back in there.

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Review from Victoria F (Wife of Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has had excellent care so far and the staff are friendly and caring. There has been a problem with finding a comfortable chair for him, but this is now being resolved. He seems to be content.

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Review from Wendy A (Wife of Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the whole of the last two years, the home has taken on the responsibility of keeping residents safe and guarded against covid. I was constantly updated. My husband was kept clean, tidy, well dressed and nourished and his routines were not disturbed. I have nothing but praise for their selfless
service to my husband. Although some people have indicated a dislike of the lockdown rules, would they have fared any differently if their relative was in hospital? I think not. I find Mill House and the management and staff acted in a responsible way for my husband and will always be grateful to them for their actions in a time of massive uncertainty and emotional stress.

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Review from A M (Daughter of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Visitors were largely excluded throughout the pandemic with no idea of the emotional consequences to relatives and their families. Whilst other care homes were opening up to visitors in the summer of 2020 last year, this home opened briefly allowing fifteen-minute weekly visits. Government guidance
was not followed and was left up to the discretion of the Manager with devastating consequences.
I was only allowed to see my mother for a total of ten hours in her last eighteen months up until the last five days of her life. My thirty-minute visits were timed and monitored. I often left in floods of tears.
She was bed-bound and confined to her room. The manager showed no compassion or empathy and repeatedly refused to supply an individualised visiting plan which should have been discussed with both of her daughters. My mother's emotional needs were ignored and her mental health deteriorated.
My poor Mum and I were both denied our Human Rights.
I cannot recommend this Care Home.

Reply from Georgina Stone, Registered Manager at The Mill House Care Home

We fully acknowledge that the restrictions on visiting that we were required to implement during the pandemic caused upset for our residents and their relatives. Our priority has always been to keep our vulnerable residents safe. At all times we followed government guidance on visiting.
We do not underestimate how difficult the initial period of the pandemic was for relatives and residents and we understand the frustrations of family members. However, we have seen the devastating impact that COVID-19 has had on people living in care homes, and this situation would have been significantly worse if robust measures, including visiting restrictions were not in place. We reviewed our policies and procedures regularly and we relaxed our visiting restrictions as soon as we could safely facilitate visits in accordance with government guidance. Throughout the period when the Home was not open to visitors, we ensured that all residents maintained contact with their loved ones.


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Review from Sue W (Daughter of Resident) published on 18 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always hard to make the decision to put a loved one in a care home. However, all the staff at Mill House were very kind and supportive to both myself and my dear mum, who lived there for two and half years. They cared for her right up to the end of her life, always treating her with respect and
dignity.

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Review from Alison R (Daughter of Resident) published on 28 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mom has been cared for by the team at Mill House since October 2018 and during this time they have shown nothing but care and compassion for her and all of us as a family. Whilst trying to find the right care for Mom, we stumbled across a fair few that didn't meet our expectations or Mom's needs
and we can only be thankful that we eventually came across Mill House. The pandemic meant that we were not able to visit Mom face to face and it was only the knowledge that she was so well looked after that made this bearable. It is evident that all the staff work as a team as the continuity of her care is exceptional. I would not hesitate to recommend Mill House to anyone who is looking for care for a loved one living with dementia and thank all of the staff for their continued support to both Mom and us.

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Review from Steve E (Son-in-law of Resident) published on 28 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law suffers from Alzheimer’s and has been a resident for approx 3 years. The staff and management have treated not only my mother in law, but the whole family with kindness, dignity and respect. The home is brilliant at communicating which has been especially appreciated during the pandemic.
I would recommend Mill House unreservedly.

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Review from Tracy A (Daughter of Resident) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended Mill House by my work colleagues who already had/have family residing there and they are as wonderful as described. The staff have supported me so much from my very first enquiry, through to moving my mum, who suffers from Alzheimer's, permanently into the care home. Their attention
to each resident is what makes them happy and settled, goes above and beyond. All the staff I've met so far are just lovely. I would highly recommend it to anyone.

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Review from Anna L (Daughter of Resident) published on 11 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team at The Mill House can only be described as angels. My mother moved to The Mill House when already in the very advanced stages of Alzheimer's and her needs were complex and demanding. The care that she received was exemplary, despite the challenges of COVID 19 and Mum's severe
condition. Sadly, Mum deteriorated and passed away in July, having spent just 5 months at The Mill House. My family and I witnessed the most genuine, loving care for Mum in her final days, allowing her to pass with great dignity. The sheer level of compassion from all of the staff, carers and managers, towards Mum and the family, was astounding, with members of staff working late/beginning early just to ensure that Mum had the care that she required - my family and I cannot begin to express our gratitude. I honestly cannot understand the current CQC rating; in my opinion, this care home is 'Outstanding' in every aspect.

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Review from Lorraine O (Daughter of Resident) published on 11 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mill House has cared for my mother for 2 years, she has received excellent care, attention and most important love from all the staff. I would highly recommend this residential home.
The setting is perfect for my mother’s needs, I’ve observed the excellent care being given to other residents. Their
handling of the COVID-19 pandemic has been outstanding.
Thank you Mill House from all our family.

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Current Review Score: 9.2 (9.156)

Overview of Review Score

The Review Score of 9.2 (9.156) out of 10 for The Mill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.850 for The Mill House Care Home is calculated as follows: ( (52 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.85

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.306 Points relating to the number of positive Reviews for The Mill House Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2. 5 Positive Reviews ÷ 6.2 = 0.806

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Georgina

Georgina Stone

Job Title: Registered Manager

Joined: 2008

My name is Georgina, I am the Registered Manager. I have worked at The Mill House Care home for 14 years. I started working nights while I was at University studying Nursing. I have continued the accent gaining more qualifications on the way including a DipHE in Health Studies, level 5 in Leadership for Health and Social Care and a level 3 in management. I have been the Registered Manager for nearly 6 years now.
This is a family run business, and we are passionate about the people who live and work at The Mill House. I’m proud of the staff who work here and believe our ethos and dedication reflects in the environment of the home and the happiness of the people who live here.


Rebecca

Rebecca Pleaden

Job Title: Deputy Manager

Joined: 2012

Hello, my name is Rebecca Pleaden (known as Bec) and I’m the deputy manager at The Mill House Care Home.
I started working at here in 2012; joining the team as a Care Assistant. The Mill House have supported me with my CQF’s and progression throughout my career. I have previously left and worked in other care settings however the grass is NOT greener, and I soon missed The Mill House and their family run values.
I am a bubbly, sociable person who is passionate about making a difference to people and their lives. I am immensely proud of the Home I am a part of and the team in which I work alongside.


Frequently Asked Questions about The Mill House Care Home

What types of Care is The Mill House Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Mill House Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Mill House Care Home have?

There are 31 Single Rooms.

What are the Facilities & Services at The Mill House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Mill House Care Home to the centre of Worcester?

8.2 mile(s) as the crow flies, distance by road may be significantly further.