Minster Grange Residential Home

Minster Road, Stourport-on-Severn DY13 8AT
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9.5 24 Reviews
  • Minster Grange Residential Home, Stourport-on-Severn
Minster Grange Residential Home in Stourport-On-Severn is proud of their team’s efforts to support older people.

The home is a former manor house and grade-II listed building situated in the rural area of Dunley, five minutes from Stourport town centre.

Residents are able to bring their own furniture and pets to the home.

The care home's main aim is to help residents maximise their full potential in living a fulfilling and enjoyable life.

Doctors visit as required and monthly reviews are held to ensure the physical and mental well being of the individual. The home also provides hairdressing, podiatry, manicures, reflexology, entertainment and seasonal activities.

Resident's families and friends are respected and invited to visit without restriction. All meals served at Dunley are of the highest standard, with quality and freshness being the priority of the service.

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Care Provided by Minster Grange Residential Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 26 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Owner
  • Minster Grange Ltd
  • Person in charge
  • Heidi Moule (Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Last Refurbishment: 1995

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Minster Grange Residential Home Reviews (24)

Total of 24, showing 21-24
9.5

Minster Grange Residential Home has a Review Score of 9.5 (9.516) out of 10, based on 8 reviews in the last 2 years. Over all time Minster Grange Residential Home has 24 reviews.

Overall Experience

  • 16
  • 8
  • 0
  • 0
  • 0

Date Published

24
0
1
8
16

Review from Geoff B (Brother of Resident) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and help from the staff is very good.

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Review from Caroline G (Daughter of Resident) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at the Minster Grange are lovely and so welcoming. Resident really took a shine to the carers and this helped with her taking her medication and stopped her being so disorientated. They have dealt well in emergencies and we hope service user can stay her long term.

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Review from Theresa E (Daughter of Resident) published on 25 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident here for nearly two years. I feel happy about my mother being here and she is also very happy too. The staff are very friendly and approachable and nothing seems too much of a problem for them. The house is very clean and the atmosphere is always nice.

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Review from Russ J (Son of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother (98years) has been at the home now for some 6 months and she thoroughly loves it. The staff are most caring and helpful and nothing is too much trouble for them. There is a complete feeling of warmth emanating from the home which gives me complete confidence that they know how to look after
elderly residents. I am more than satisfied.

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Current Review Score: 9.5 (9.516)

Overview of Review Score

The Review Score of 9.5 (9.516) out of 10 for Minster Grange Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Minster Grange Residential Home is calculated as follows: ( (69 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 95 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Minster Grange Residential Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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