Northwick Grange

19 Old Northwick Lane, Worcester WR3 7NB
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9.9 25 Reviews
  • Northwick Grange, Worcester
Northwick Grange care home in Worcester is registered to care for 30 residents with dementia, physical disabilities and those over the age of 65 years old.

The care home organises a broad range of activities for residents.

Caring, trained staff give residents compassionate care, dignity and respect.

Residents can have their own GP if required, own furniture and pets by arrangement.

Healthy, balanced meals are prepared each day for residents, with the individual dietary requirements of residents taken into account.

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Care Provided by Northwick Grange

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Kirsty Brookes (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (4)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Northwick Grange Reviews (25)

Total of 25, showing 21-25
9.9

Northwick Grange has a Review Score of 9.9 (9.897) out of 10, based on 14 reviews in the last 2 years. Over all time Northwick Grange has 25 reviews.

Overall Experience

  • 19
  • 6
  • 0
  • 0
  • 0

Date Published

25
6
12
14
11

Review from Ailsa B (Daughter of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy with Mum living at Northwick. She has good days and bad days but overall enjoys. The bad days relate to herself in how she's feeling, not necessarily her care. Carers are helpful and caring and look after the residents well in, sometimes, not an easy situation. We all feel very settled
with her care and thankful she has settled well. Her bedroom is always clean and bathroom too.

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Review from Susan S (Daughter of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very friendly and professional. They care for the residents well and are always welcoming to visitors.

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Review from Dennis S (Son-in-law of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed by the professionalism of staff as well as their caring attitude displayed to residents.

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Review from Susan V (Daughter of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Northwick Grange for almost 2 years. She is very settled here and well looked after by all the staff - as I visit regularly I am able to witness this first hand. Staff work incredibly hard in sometimes challenging situations. They have been very encouraging with my mum,
enabling her to have as much interaction as suits her, with both staff and other residents. (She's not particularly sociable but has benefitted from the positive relationships established). She feels at home - thank you!

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Review from B M (Daughter of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Northwick Grange is generally a good care home with regular staff of a high standard, but there can be problems with agency staff. Some are really good, but a few are not up to standard with caregiving. When English is not a first language, it can be very difficult for older people to hear and understand
them. Cleanliness is excellent at Northwick Grange but food can vary, especially if agency chefs are on duty. Sometimes, hot food is served on a cold plate for instance. Northwick Grange needs to be fitted with double glazing throughout and the car park has some very big potholes near the road end. The paint is peeling off the window frames, giving the frontage a shabby appearance. With the large increase in weekly fees, you should be attending to these matters more.

Reply from Philip Dutton, Director at Northwick Grange

Thank you for your comments concerning Northwick Grange. We are pleased you are satisfied with the levels of care received. We are working hard on recruitment to reduce our reliance on agency staff however inevitably with absence through sickness there is a need to use them from time to time. We endeavour to use agency staff that are familiar with our home and processes. In terms of maintenance, as a company, we have a scheduled programme of works which includes Northwick Grange which will see the areas you have highlighted addressed.


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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Northwick Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Northwick Grange is calculated as follows: ( (149 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 165 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Northwick Grange is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Kirsty Brookes

Job Title: Home Manager

Joined: 2022

Kirsty has held a number of roles within the organisation and the Manager of Northwick Grange since 2022