Parklands Care Home

Callow Hill Lane, Callow Hill, Redditch B97 5PU
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8.9 13 Reviews
  • Parklands Care Home, Redditch
Parklands Care Home provides a high level of individualised care based on the needs of each resident.

The home specialises in dementia care and offers a range of activities to engage and stimulate residents according to their personal interests.

Parklands is surrounded by large secluded gardens where residents can enjoy spending time with friends and family who are welcome at any time.

The home’s experienced and friendly staff offer support in a way which respects residents dignity and privacy at all times.

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Care Provided by Parklands Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Parklands Healthcare Ltd
  • Person in charge
  • Veronica Pereira (Manager)
  • Admission Criteria
    • See website for further information
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (21)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Parklands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £750 – £1,150
    • Self-Funded Residential Dementia Care £855 – £1,150
    • RESPITE Self-Funded Residential Care £950 – £1,150
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,150

  • The only extras payable are for hairdressing, chiropody, dentist, audiology and spectacles.
  • (these prices are only a guideline, please contact Parklands Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please ring the home to arrange for a visit.


  • Parking

  • There is car park facilities on site.


Parklands Care Home Reviews (13)

8.9

Parklands Care Home has a Review Score of 8.9 (8.937) out of 10, based on 4 reviews in the last 2 years. Over all time Parklands Care Home has 13 reviews.

Overall Experience

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Date Published

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9

Review from L H (Niece of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty was a resident at Parklands Care Home for 8 years. She was cared for with kindness and dignity. Parklands work hard at providing activities and experiences for the residents and pay attention to each individual needs. They communicated well with me and kept me well-informed. I felt like part
of their family. My aunty was loved and cared for by the staff until the end of her life.

Reply from Veronica Pereira, Registered Manager at Parklands Care Home

Thank you so much for your kind words. It is reassuring to know that you were happy with the care that your aunt received whilst at Parklands for the past 8 years. It was a pleasure to look after her. It is always encouraging to hear that we are providing high-quality care in a homely, caring environment.


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Review from Elaine L (Cousin of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our elderly cousin has been a resident at Parklands Care Home since February 2023 following a fall at home. Initially, we were very concerned that losing her independence would mean she would not thrive but on the contrary, she has gone from strength to strength.
She is extremely well looked after
by the wonderful staff and we are particularly impressed with the constant health checks she receives. She particularly likes the food and the constant treats she receives on a daily basis.
Our decision to send her to Parklands has been validated by her saying recently: "This is now my home!"
In our view there cannot be any greater recommendation.

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Review from Susan L (Daughter of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Parklands now for nearly five years. The staff are so friendly and have a deep understanding of their residents. I could not have picked a better home. My mother is happy and very well cared for.

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Review from Rod L (Son of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over a period of two and a half years that my mother resided at Parklands Care Home she regarded the home as a safe and secure environment in which to live. Despite being visually impaired and having hearing difficulties the staff were caring and considerate towards her needs. Whenever possible they
encouraged mom to participate in activities and to socialize with other residents. She particularly enjoyed singing with the vocalist who visited the home regularly.
The sensitivity and kindness my sister and I witnessed during our mothers last few days was exemplary and something that we will always be grateful for. Thank you.

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Review from T B (Son of Resident) published on 4 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We really appreciate the care and dignity our mum was shown in the three years she was at Parklands. The manager and her staff went above and beyond to care for our mum and to make sure all her needs were met. Thank you.

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Review from Jan (Daughter of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Parklands Care home is very much home to the residents, and Mum was very settled and happy there. She was cared for with compassion and kindness. When her dementia worsened, she was bedridden and received end of life care, which we could not fault. The staff took it in turns to sit with her so that
she wasn't spending endless hours on her own. This was a great comfort to my sister and myself.
Before Covid, I used to enjoy sitting in the lounge with her. There was a lady who came regularly to sing with the residents, which was lovely, as Mum really enjoyed singing. Another who came in to play games. They used to paint together and bake.
We weren't allowed to join in with Mum's 90th birthday celebrations during the lockdown, but Parklands made it really special for her. They made her the most beautiful cake for her special birthday tea.
It was very comforting to know that she was kept safe and well. I would really recommend this home to anyone who is looking for a friend or relative.

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Review from Michael C (Son of Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived at Parklands for a short while at the end of 2020 when he was no longer able to cope with living alone and feeling lonely. The staff were caring and supportive right from the start, both to my father and to the rest of the family at what was a difficult time. We cannot fault the care
he received during two weeks of isolation and afterwards when he was able to socialise. They gave him the best Christmas with lots of company and fun; we are so glad his last Christmas was a happy one. He looked forward to 2021 there but, unfortunately, didn't have long before he became ill!

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Review from C M (Son of Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly, caring and professionally run home and group of staff. They have helped my elderly mother settle in very quickly and extremely well. The range of activities arranged for the residents throughout the week are stimulating and provide real opportunities for the residents to socialise with
one another. The rooms are clean and tidy and the home itself is situated in the Worcester Countryside with wonderful grounds and panoramic views of the Malvern Hills. I would have no hesitation in recommending Parklands Care Home to others.

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Review from M S (Daughter of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything at Parklands suits my mother's needs and wellbeing very well. The care and personal attention of the staff, the friendly atmosphere and the quietly professional way the home is run could not be better. Parklands has a homely feel which I think greatly benefits the residents. The staff are
kind and go out of their way to please. My mother is so well cared for and this gives my family and me great comfort and peace of mind.

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Review from Mavis B (Wife of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Parklands care home was very caring and helpful.

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Review from Penny C (Friend of Resident) published on 19 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The lady I visit has been a family friend for many years, she has settled into the home very well. She has a lovely room upstairs, with lovely views, she has three good meals a day and plenty of choice each day. The staff are very good, but they don't seem to stay long, which is a shame as the residents
get to know them then they go. They are doing some work on the gardens this year, so that will be nice for residents to sit outside. They have started to do more activities for residents which is good as otherwise all they do is watch TV and go to sleep. It is a very good home, I love going there, I'm always made to feel welcome.

Reply from Dily Sadhra, Quality Assurance Manager at Parklands Care Home

Although there was a period of time where staff turnround was high, this has now settled over the past 2 months.


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Review from Christine R (Daughter of Resident) published on 26 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Parklands Care Home to be very caring and kind to my mother. It gives her all she needs to be safe and looked after. On the rare occasions that I have had any problems the management have always acted quickly to put things right.

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Review from Brian O (Son of Resident) published on 28 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom has been at Parklands for two and a half years now. She has dementia and needs 24/7 care. She has her own lovely homely room with several pieces of furniture from her home in it. She has her own private toilet and washing facilities.
It is always clean and fresh and bedclothes are changed regularly.
I visit 2 - 3 times a week and take mom out in a wheel chair when ever the weather is ok.
This does not cause any problems as mom can come and go as she wants to, there are no restrictions.


There are two lounges, a quite lounge that mom likes and a larger activities lounge . There always seems to be adequate staffing . They have extensive grounds that are accessible in the summer to sit in with residents.


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Current Review Score: 8.9 (8.937)

Overview of Review Score

The Review Score of 8.9 (8.937) out of 10 for Parklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for Parklands Care Home is calculated as follows: ( (41 Excellents x 5) + (6 Goods x 4) ) ÷ 47 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.065 Points relating to the number of positive Reviews for Parklands Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8. 4 Positive Reviews ÷ 5.8 = 0.69

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

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Veronica Pereira

Job Title: Care Home Manager

Joined: 2016

Veronica has 9 years of experience working in the Worcestershire area as a Care Manager. Veronica has been caring for the elderly and dementia residents at Parklands daily and is very much a “hands-on” Manager, working with an excellent team of Care staff.


She has a Level 5 Diploma in Health and Social Care and is well aware of the new regulations of the Health and Social Care Act 2008 and, more recently, the new Care Quality Commission Assessment Framework.


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Simon Smith

Job Title: Team Leader

Joined: 2006

Simon has over 10 years of experience caring for the residents at Parklands, and as the Team Leader, he engages well with the carers, domestic and kitchen staff.


The residents love his friendly and caring approach. Simon also assists in looking after the health and safety procedures around the home.


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Ruth Howells

Job Title: Administrator

Joined: 2021

Ruth had a number of years of experience before she joined us at Parklands a few years ago. She not only looks after the finances but will become involved in engaging with the residents and their families.


Frequently Asked Questions about Parklands Care Home

What types of Care is Parklands Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Parklands Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Parklands Care Home have?

There are 29 Single Rooms.

What are the Facilities & Services at Parklands Care Home?

Own Furniture if required, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Parklands Care Home to the centre of Redditch?

2.0 mile(s) as the crow flies, distance by road may be significantly further.