Ravenhurst Residential Care Home

21 Lickhill Road North, Stourport-on-Severn DY13 8RU
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9.6 73 Reviews
  • Ravenhurst Residential Care Home, Stourport-on-Severn
With a long-serving team of devoted staff, many of whom have been at Ravenhurst for over 15 years, it truly feels like a warm, family home.

As well as providing residential and dementia care, they offer respite care breaks, which can be pre-booked in advance. These are perfect for carers who look after loved ones at home, who would like to book a short break themselves, knowing their loved one is in safe hands.

Ravenhurst has a fully enclosed, central courtyard garden, bursting with flowers and plants. Many of the bedrooms have direct patio access to the courtyard, which is a real focal point for summer gatherings. There is a raised pond and planters, for residents who enjoy gardening.

The team are what makes this home feel special, and they follow Sanctuary Care’s unique Enriching Lives framework, based on the six senses people need to be fulfilled and happy – a sense of security, belonging, continuity, purpose, achievement and significance.

There are so many activities for residents to enjoy, including regular trips out in the minibus to garden centres, Hereford Cathedral and other local attractions. Residents often visit Sanctuary Care’s Westmead home in Droitwich, as part of a friendship group, and vice versa. The residents love getting together to enjoy games and companionship.

Ravenhurst has its own choir and history group, run by one of the residents. And there are crafts, cocktails, cheese and wine evenings, gardening, games, reminiscence activities, gentle exercise sessions and so much more to enjoy.

The home-cooked food, prepared by a chef who has worked at the home for 20 years, is delicious. From roast dinners with all the trimmings and fish and chip Fridays, to home baking every day for afternoon tea.

As well as the main lounge, there are lots of cosy and welcoming quiet spaces for residents to relax with loved ones, who are welcome to visit whenever they like.

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Care Provided by Ravenhurst Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Porsche Grillo (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009

Funding & Fees Guide for Ravenhurst Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,150

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1150, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Ravenhurst Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Ravenhurst Residential Care Home Reviews (73)

Total of 73, showing 1-20
9.6

Ravenhurst Residential Care Home has a Review Score of 9.6 (9.604) out of 10, based on 9 reviews in the last 2 years. Over all time Ravenhurst Residential Care Home has 73 reviews.

Overall Experience

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Date Published

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Review from R K (Son of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Ravenhurst really go above and beyond with my Mum. Far more than they're obliged to do. I always know mum is in the best hands and Ravenhurst. All the staff are loving towards her. Thank you Ravenhurst!

Reply from Kate Yates, Communications and Content Specialist at Ravenhurst Residential Care Home

Thank you for your kind words for our team at Ravenhurst. We're pleased to hear your mum is so happy and well cared for. Your appreciation will mean so much to our team, so we will be sure to share your review with the home manager, Thank you.


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Review from G M (Daughter of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom stayed here for a week's respite in mid-November. She thoroughly enjoyed her stay stating that the staff were lovely and nothing was too much trouble. The home was spotlessly clean. Meals were lovely and plenty of options were available.
Mom would happily stay again.
From a daughter's perspective,
it was great to see Mom looking happy and relaxed.

Reply from Kate Yates, Communications and Content Specialist at Ravenhurst Residential Care Home

Thank you for sharing your mother's positive experience following her recent respite stay at Ravenhurst. We're delighted to hear your kind words of praise for our dedicated staff and how much your mother enjoyed the variety of home-cooked meals. We look forward to welcoming her back again in the future.


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Review from Tony C (Son of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents spent time here in their later years, my dad for just over a year and my mum for about 18 months.
Both were very well cared for and although would have preferred to have remained in their own home, enjoyed and appreciated the care they received.
All of the team, management carers
and other staff, were always very friendly and put the care and comfort of the residents above all else.
As with all care homes it is the staff that make the difference and at Ravenhurst they do have a very good team.

Reply from Kate Yates, Communications and Content Specialist at Ravenhurst Residential Care Home

Thank you for your review, the team at Ravenhurst will be so proud to read your positive comments about your parents' care.


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Review from S J (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ravenhurst is a very welcoming home. It's always very clean, and the food there is excellent. Nothing is too much trouble if I need to ask anything. The staff are always dressed smartly. My mother has been in Ravenhurst for over ten years and is very happy there. Staff dress her lovely. She also enjoys
the entertainment they do there. Keep up the good work staff; your work is appreciated.

Reply from Kate Yates, Communications and Content Specialist at Ravenhurst Residential Care Home

Thank you for your wonderful review of Ravenhurst; it sounds like your mother is extremely happy there.


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Review from Ruth S (Daughter of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my Mum and Mother-in-law are residents in Ravenhurst, both with very different needs. My mother-in-law is very frail and needs support with her everyday care but is fully in control of her faculties! The whole team treat her with respect, giving her personalised care as and when she wants it, that
includes what she wants to eat. As a family, we couldn't ask for more.
My mum has advanced dementia and has lost total concept of who she is, who her family are and where she is. I cannot praise the staff enough, not only do they work hard to accommodate her needs, but they are really interested in getting to know more about the person Mum was and her life. I cannot praise The staff member who looks after the activities enough. Even though it is so hard to communicate with Mum she works tirelessly to try and engage her and adapt to her needs.
It is so hard when choosing a Care Home for your loved ones, but I would have no hesitation in recommending it here, I feel very supported and cared for.

Reply from Kate Yates, Communications and Content Specialist at Ravenhurst Residential Care Home

Thank you for your review, the team at Ravenhurst will be very proud to read your comments and recommendation.


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Review from Samantha A (Daughter of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father attended Ravenhurst for a period of five weeks in February 2024. What an enjoyable experience he had, he informed me that nothing was too much trouble for the care staff, the rooms were kept clean and tidy. The food choice was brilliant, washing was freshly laundered every day and put back
in his wardrobe. The level of care provided was excellent. Care and compassion were shown throughout my father's stay. My father sadly passed away in this care home but staff were comforting him throughout which has become a real comfort for me and my family and left us with nice memories. I would highly recommend this care home to others.

Reply from Kate Yates, Communications and Content Specialist at Ravenhurst Residential Care Home

Thank you for your heartfelt review the team at Ravenhurst will be touched to read your comments, especially written at such a difficult time.


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Review from Jeff C (Son of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ravenhurst, amazing care home!
My mom was a resident at the above for over 12 months. In Mom's words.
‘Please do not worry about me, I am very well looked after, I feel safe and nothing is too much trouble for the lovely staff. There is always an activity or entertainment to be involved with if I
so wish. The food and care is excellent.’
Those words from my mom meant everything to us.
All the staff are very friendly and approachable. We rang Mom most nights and the staff were always very happy to take the phone to her.
We visited several times a week and always found Mom, happy, clean and content and there was always an activity in progress. Mom went out on a number of arranged trips which she always enjoyed.
The home was always clean and tidy and if you needed to speak to a member of staff they were always available.
We were always informed and updated on any concerns which involved Mom.

Reply from Kate Yates, Communications and Content Specialist at Ravenhurst Residential Care Home

Thank you for your beautiful review for Ravenhurst, the team will be so proud to read your comments and hear how you felt so reassured.


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Review from Louise M (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ravenhurst has a very friendly and homely atmosphere. Residents and relatives are made to feel 'part of a family'. The staff always endeavour to accommodate individual needs, including with activities that take place throughout the day in order to ensure residents preferences are listened to and addressed.
They are very quick to identify any changes/early onset of illness and take appropriate and swift action to resolve any problems and keep relatives up-to-date.
We are very grateful for all the care and support given to our Mum.

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Review from Joy E (Sister-in-law of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given to my sister-in-law on her return to Ravenhurst after a short stay in hospital in January 2023 was excellent and I'm sure contributed significantly to her regaining health and enjoyment of life. Thank you.

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Review from Jayne N (Daughter of Resident) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very good care home, with good facilities and caring staff. Clean, friendly and well-run. Both my late mother and my father used this home and have been treated with respect and dignity. I have been kept well informed on the whole about their health and well-being and they supported my mother, who
suffered from dementia throughout. COVID outbreaks were handled well, residents seem happy and more activities are now taking place, past lockdowns.

Reply from Fae Doherty, Senior Marketing Officer at Ravenhurst Residential Care Home

Thank you so much for your kind words and ratings for our home - we really appreciate your review and it's wonderful to hear how pleased you are with the care provided to both your mother and father. Best wishes.


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Review from Nicola B (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is 89 and has dementia. He stayed at Ravenhurst Care Home for 3 weeks to give me a rest from caring for him. During his stay, I felt completely secure that my dad was being very well cared for. I was able to ring or call and see him whenever I wanted to. Each time I rang whoever answered the
phone knew exactly who my dad was and was able to give me detailed information about how he was. The staff were so friendly and caring and the manager was exceptional at ensuring that not only my dad's needs were catered for but mine too. I had complete peace of mind during Dad's stay that he was safe and well, which I very much needed.
I would like to thank all the staff at this home for their care for both of us and wouldn't hesitate to recommend Ravenhurst to anyone looking for care for a relative.

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Review from Samantha R (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm friendly atmosphere, with the same familiar faces. My mother settled in instantly and loves it there. The food is amazing and as much or as little as you want. There is always something going on, arts and crafts, bingo and themed days. Trips out if you want.
My mother has never looked so well
and content. Staff are amazing, many have worked here for over 20 years (which is always a good sign).

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Review from D C (Son of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thorough, very welcoming and very friendly, and the staff are very efficient. My mother is looked after brilliantly and seems to be enjoying her time in the care home, with frequent trips and visits out being the norm.

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Review from R H (Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I originally came here, I was very lonely, very low and unable to do very much. Now I have many friends and am happy helping with the activities. I have lots of laughter with the staff through banter and I often cheer up the residents too. At home, I only had meals for one but here there is a daily
variety of tasty meals. The carers cater for each of our individual needs as they arise. Who wouldn't be happy here?

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Review from Lynda W (Daughter of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father thoroughly enjoyed his stay with you. Much to his own surprise, he enjoyed and joined in with the activities on offer. The staff were considerate and caring in accommodating his needs.

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Review from M R (Brother-in-law of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law went to Ravenhurst last September (2021) from hospital. She had suffered three falls in six months and could no longer weight - bear. She was being hoisted and used a catheter. Within a few months, the staff had got her up and transferred and she is now a new woman. She walks using
her from, is independent in her personal care and is happy and content. The staff are wonderful to her and I am delighted.

Reply from Fae Doherty, Senior Marketing Officer at Ravenhurst Residential Care Home

Thank you so much for your review for Ravenhurst Residential Care Home. It's so wonderful to hear how well your sister is doing with us! Best wishes.


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Review from L R (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this care home for more than five years and I can't thank them enough for the care shown to her and the other residents. The care shown is next to none its better than I could provide myself. During covid, my mother's home did very well and no one passed away from covid which
was amazing.

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Review from N C (Daughter of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a sad/worrying time when Mum lost her independence and had to be admitted to a care home. We looked at other homes, but having visited Ravenhurst, we knew that was where we wanted her to be. The receptionist warmly and professionally showed us around the bright, clean premises, giving us confidence
with the high standard of care. Now six months after, Mum is content and happy, always looking clean and smart. Staff are quick to act on any queries regarding welfare or health issues. I do feel staff are rather stretched, especially at mealtimes, but they're smiling with a positive attitude.

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Review from Mary C (Cousin of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin moved to Ravenhurst from another care home, and she is clearly so much happier here, with a lot more social contact with other residents; staff are friendly and caring, and the home is good at keeping relatives informed.

Reply from Fae Doherty, Senior Marketing Officer at Ravenhurst Residential Care Home

Thank you for taking the time to review our home and for your kind words, it is wonderful to hear how happy your cousin is with us at Ravenhurst. It really is a lovely home.


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Review from Vanessa (Daughter of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are caring and friendly at Ravenhurst. They interact well with the residents and ensure that they are kept entertained. Food and hygiene are excellent. My Father loves living at Ravenhurst especially the activities and entertainment that is provided on a weekly basis.

Reply from Fae Doherty, Senior Marketing Officer at Ravenhurst Residential Care Home

Thank you so much for taking the time to review our home and for your kind words, it is so appreciated.


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Current Review Score: 9.6 (9.604)

Overview of Review Score

The Review Score of 9.6 (9.604) out of 10 for Ravenhurst Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Ravenhurst Residential Care Home is calculated as follows: ( (82 Excellents x 5) + (20 Goods x 4) ) ÷ 102 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Ravenhurst Residential Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 9 Positive Reviews ÷ 10 = 0.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Porsche

Porsche Grillo

Job Title: Home Manager

Joined: 2024

I’m excited to have joined Ravenhurst as the Manager. Before coming here, I managed another home within our company, so I’m already familiar with our commitment to quality care and enriching lives.


I’ve been in the care sector for over 11 years, moving up from a Social Care Officer to Deputy Manager, and eventually into Home Management.


I’m passionate about creating an environment where our residents can enjoy every day to the fullest. Here at Ravenhurst, we’re not just focused on providing quality care; we’re all about making life fulfilling, joyful, and meaningful.


We take the time to understand each resident’s story, the people closest to them, and what truly makes them happy. For us, that’s where the journey begins ensuring every resident feels seen, supported, and celebrated every day.


Frequently Asked Questions about Ravenhurst Residential Care Home

What types of Care is Ravenhurst Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ravenhurst Residential Care Home provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Ravenhurst Residential Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Ravenhurst Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ravenhurst Residential Care Home to the centre of Stourport-on-Severn?

1.2 mile(s) as the crow flies, distance by road may be significantly further.