Regent Residential Care Home

School Road, St John's, Worcester WR2 4HF
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9.7 101 Reviews
  • Regent Residential Care Home, Worcester
The team at Regent are what makes this home stand out. They are passionate about enriching the lives of their residents with fabulous experiences and activities.

From gardening in the home’s allotment, visits from local school children, to trips out in the minibus to all sorts of attractions, from an animal petting farm and the Black Country Living Museum to the beach at Weston-Super-Mare, there is so much to do.

The residents enjoy regular visits from pet therapy dog Dusty, as well as lots of other animals, including guinea pigs. There is so much entertainment, from magicians to singers. And chair yoga is one of many gentle exercises the residents enjoy.

As well as providing residential and dementia care, Regent also offers pre-bookable respite care breaks, which are ideal for carers who would like a short break themselves, knowing their loved one is in safe hands.

The residents recently had front row seat when two of the staff recreated their wedding in the home, because they couldn’t invite everyone to their big day. They wore their wedding attire, read their vows and cut the cake all over again, so their residents could be there with them!

The team are passionate about enriching their residents’ lives and supporting them to have a very active role to play in how their home is run. For example, there is a resident ambassador, who helps new residents to settle into the home, as well as supporting with staff interviews.

The home itself has a warm family feel, with lots of lovely areas to enjoy. There are lots of lounge and dining areas, and a hairdresser visits twice a week for appointments in the salon.

The gardens are stunning, with a water feature and an allotment plot, where the residents love growing produce to use in the kitchens, where delicious home-cooked food is prepared by the chef. Many of the bedrooms, which have ensuite bathrooms, have patio doors leading to the gardens.

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Care Provided by Regent Residential Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Paul Eccles (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Regent Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,335
    • RESPITE Self-Funded Residential Care from £1,335

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1335 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Regent Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Regent Residential Care Home Reviews (101)

Total of 101, showing 1-20
9.7

Regent Residential Care Home has a Review Score of 9.7 (9.686) out of 10, based on 21 reviews in the last 2 years. Over all time Regent Residential Care Home has 101 reviews.

Overall Experience

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Date Published

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Review from Patti R (Daughter of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Regent Residential Care Home for some years now, she will be 100 in 10 days, and although bedbound she does have some quality of life given by all of the staff at Regent, my brother and I are eternally grateful the team here are amazing, I shopped around before moving Mum and this was
our fab option for Mum she fitted in straight away.

Reply from Kate Yates, Communications and Content Specialist at Regent Residential Care Home

Thank you for your heartfelt words. It's wonderful to hear that your mum has found such comfort at Regent. Reaching 100 is such a remarkable milestone, and the team are privileged to be part of her journey. Your appreciation will mean so much to our team, thank you for sharing.


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Review from Hazel S (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents relocated to Regents, St Johns, Worcester from Torquay very early January, so this was a massive event for them both being in their mid-80s and with health issues. There was a bit of confusion with transport but all this was quickly solved with the Regents Manager making the decision to do
the trip himself. All went smoothly and parents safely arrived at Regents. My parents and myself have been made to feel most welcome at Regents and feel confident my parents will be happy in their new home. It wouldn't be fair to favourably mention staff, but they know who they are. All staff have been caring and pleasant. Gold star to Regents House!

Reply from Kate Yates, Communications and Content Specialist at Regent Residential Care Home

Thank you for sharing your experience. We're so glad your parents are settling in well at Regent and that our team could support you during the relocation. It's wonderful to hear that everyone has been so welcoming and caring. We truly appreciate your trust and confidence in us, thank you.


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Review from D C (Son of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having recently had Dad into a care home it has given me confidence that he is well looked after and safe which for a long time has been a big worry. Regents have done a great job of settling him in. Thank you.

Reply from Kate Yates, Communications and Content Specialist at Regent Residential Care Home

Thank you for your kind words for our team at Regent. We're so pleased to hear that your dad has settled in so well and that you feel so confident in the care he's receiving. Providing a safe and welcoming environment is our top priority, and we're glad we could bring you peace of mind. Thank you for your trust.


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Review from Clare H (Daughter of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Regent Residential Care Home for five months. We are amazed at how she has settled. Mum was very anxious and often agitated due to her dementia, however she is happy and relaxed at Regent. The staff are fantastic, so friendly and caring, Mum loves them. There is always something going
on and Mum regularly enjoys trips out. Keep up the great work!

Reply from Kate Yates, Communications and Content Specialist at Regent Residential Care Home

Thank you so much for your kind words and for sharing your mum's positive experience at Regent Residential Care Home. It's wonderful to hear that she has settled so well and feels happy and relaxed. Our team takes great pride in creating a caring and engaging environment, and it's wonderful to hear how their dedication is making such a difference. We'll be sure to pass along your lovely feedback to the staff - they'll be very proud to read your comments thank you.


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Review from S F (Respite Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

In general my stay at Regent House has been satisfactory marred in my opinion by a shortage of staff. Problem with recruitment or finances I don't know. Too much is asked from the staff there are and therefore because I'm unable to move around I need two helpers and often have to wait as long as an
hour or even more to go to the toilet. Medical help is not easily available - district nurse etc, the laundry and cleaner are very good, friendly. I do need them to keep my room in order as I like it. Always a choice of food and a frequent cup of tea is good. The manager is very approachable, listens, and acts when I've had to say the part.

Reply from Kate Yates, Communications and Content Specialist at Regent Residential Care Home

Thank you for sharing your feedback about Regent, we appreciate your honest comments and are glad to hear you value the warmth of the staff, particularly the home manager, and the quality of the home-cooked food. We would like to reassure you that while we do have the correct number of staff on shift to ensure the well-being and safety of our residents, we deeply regret any delays you've experienced in us meeting your needs. We have a close working relationship with our external community district nurses and while they endeavour to get to us in a timely manner, there can be occasional delays during very busy periods. Your input is invaluable in helping us enhance the quality of care, and we thank you for your patience and understanding.


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Review from M C (Friend of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to see my best friend's wife. Have been in a lot of homes but this was the best, lovely caring people, was very impressed. Thank you.

Reply from Kate Yates, Communications and Content Specialist at Regent Residential Care Home

Thank you for your kind words. We're thrilled to hear you had such a positive experience visiting your friend's wife at Regent. Our team is dedicated to creating a warm, caring environment, and it means a lot to know we made a good impression. Thank you for taking the time to share this.


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Review from Chris P (Son of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I researched & visited a lot of care homes before opting for Regent. It stood out - mainly for the calibre of the staff. On my initial visit (unannounced), I met the management team and saw other staff in action. All gave me their time selflessly, were effortlessly friendly & answered all of my questions
brilliantly. My Dad has been there for 2 weeks and I have to say I am utterly delighted with how it's panning out. Regent exhibits a calm, can-do attitude that is hugely comforting. They are attentive & seem to genuinely want to get to know my Dad in order to help him in the best ways possible. I personally approach gushing reviews with a bit of scepticism, but Regent has truly delivered beyond my hopes and expectations. It's easy to criticise poor service but so much harder to praise without sounding insincere. But the care of a loved one is about as personal as a service can get: I can only applaud & be grateful for what Regent are achieving on a daily basis. It's truly impressive.

Reply from Kate Yates, Communications and Content Specialist at Regent Residential Care Home

Thank you so much for sharing your experience and kind words about our team at Regent, they will be so proud to read your feedback. It's wonderful to hear that you felt welcomed and supported from your very first visit and that the staff's dedication to getting to know your dad has provided you with such peace of mind. We're thrilled Regent has exceeded your expectations and will be sure to pass this on to the team.


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Review from I F (Son-in-law of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always really friendly service. The staff are top-notch, working in extremes an for very poor money. I really appreciate all everybody does! Thank you!

Reply from Kate Yates, Communications and Content Specialist at Regent Residential Care Home

Thank you so much for your review. We are delighted to hear how happy you are at Regent. Please rest assured that we offer extremely competitive rates of pay and a wealth of benefits to our valuable teams, from free wellbeing and medical support for themselves and their loved ones to discounts off a range of products, holidays, and experiences, as well as continually investing in their ongoing training and personal development.


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Review from Helen P (Daughter of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with every aspect of my dad's care. We asked if the lampshades I bought could be put up but the electrician needs to come to finish the last one! I do my dad's washing now though as no one checks for paper tissues in the pockets so all his clothes are covered in bits. Simply the pockets should
be emptied, simples!

Reply from Kate Yates, Communications and Content Specialist at Regent Residential Care Home

Thank you so much for your review for Regent, the team will be delighted to hear how happy you are with every aspect of your father's care. I am pleased that since writing this the lampshade is now up. We are sorry your experience with the laundry fell short on this occasion, please rest assured we have passed your comments to the team.


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Review from Gary P (Son of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, very pleased with everything you do for my mum.

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Review from Sarah S (Daughter of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Regent Residential Care Home is a home-from-home. My father feels safe, secure and well cared for. The staff are all very caring and considerate of each resident's individual needs.

Reply from Kate Yates, Communications and Content Specialist at Regent Residential Care Home

Thank you for your review for Regent, the team will be delighted to read your comments.


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Review from Lisa W (Granddaughter of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home with lovely staff, always clean and tidy. My nan is happy and lovely to see photos of all the activities that are put on for the residents.

Reply from Kate Yates, Communications and Content Specialist at Regent Residential Care Home

Thank you for your review for Regent, we are delighted your grandmother is so happy there, the team are certainly very special.


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Review from Karl W (Grandson of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting weekly for over a year now and I think the home is excellent. Nothing is too much for the staff and the place is always clean and tidy. I would definitely recommend the home to others.

Reply from Kate Yates, Communications and Content Specialist at Regent Residential Care Home

Thank you for your five-star review for Regent, the team will also be delighted to hear your personal recommendation.


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Review from Carole D (Daughter of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So very pleased with the care and support my mum and my aunty have received since having to move to Regent Care Home. The staff become part of our family, showing love and understanding of residents' needs. Regent is an extension of home! My only concern, which is I believe being addressed, is sometimes
food is inedible and cold! Having said that, it is not every day.

Reply from Kate Yates, Communications and Content Specialist at Regent Residential Care Home

Thank you for your review and high praise for our team at Regent, we are delighted you feel so at home there too. We are so sorry our mealtime experience has fallen short. As you have mentioned, this is something we've been addressing following a period of staff changes in the kitchen. This has now been resolved and we are confident you will notice a big difference. Please do speak to the home manager directly if you have any further concerns, her door is always open.


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Review from S I (Daughter of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was very well looked after. She could have time in her room or mix in the lounge rooms. She enjoyed trips out and playing soft skittles. The staff were very kind.
The only criticism would be the food was cold but I have put this further down on the review.

Reply from Kate Yates, Communications and Content Specialist at Regent Residential Care Home

Thank you for your review, the team at Regent will be proud to hear how happy you were with your mother’s care and in particular the range of activities she enjoyed. We are sorry to hear your feedback about the food, please rest assured we have passed this on to the chef and home manager.


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Review from Maragret L (Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care staff excellent and very sympathetic at difficult times for me. The entertainment can vary but are usually good. The food could be better and the serving of it could be improved. Overall I am happy to be here.

Reply from Kate Yates, Communications and Content Specialist at Regent Residential Care Home

Thank you for taking the time to leave a review, our team at Regent will be proud to read your comments about the care they provide. We are sorry your mealtime experience has not met your expectations. We have spoken to the home’s manager so that she and the chef can ensure this is rectified. And of course, please do speak to her directly about any concerns, her door is always open.


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Review from Carol P (Daughter of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and lovely to be around. I cannot fault the care they bestowed on my mother. They also support the families of their residents. They are so kind and show genuine respect and concern. While my mum was in their care, the family had peace of mind and she was always happy and well
cared for.

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Review from M W (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 102 years old next Sunday, she has been at Regent Residential for the last 10 years and has been very happy there. All staff are kind and caring and go the extra mile to make residents feel special. Food and cleanliness are excellent. Although my mother does not join in many activities,
there are so many available, including trips to garden centres, seaside and cafes.
In all, a first-rate care home.

Reply from Kate Yates, Communications and Content Specialist at Regent Residential Care Home

Thank you for your wonderful review, the team at Regent will be so proud to read your comments. They certainly do work extremely hard to enrich their residents' lives with so many fantastic activities and experiences.


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Review from Nicola P (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is absolutely brilliant. It's never nice when our parents have to go into residential care but my Mum's dementia had got too bad for her to be safe in her flat even though it was sheltered accommodation. Mum was rather overwhelmed and confused to begin with but every single member of staff
made her feel welcome and she soon settled. The rooms are a good size and Mum's looks out over onto the beautiful garden. The food is obviously very good as mum eats everything that is put in front of her, and has put on a decent amount of weight after it plummeted from her not eating properly at home despite me getting her shopping every week. There are loads of activities for the residents to do and Mum appears to be embracing these very enthusiastically. The team leaders keep me informed of everything that goes on with Mum, which has been fantastic recently while I have been struck down by stupid Covid again so have not been able to visit. I'm so happy that Mum is in Regent.

Reply from Fae Doherty, Senior Marketing Officer at Regent Residential Care Home

Thank you for such an outstanding review. It's wonderful to hear how well your mum is doing with us at Regent Residential Care Home.
Best wishes,
Fae


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Review from M O (Son of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a somewhat difficult start, Mum seems to have settled at Regent Residential Care Home. My experience of the staff has been nothing but positive and Mum enjoys the various activities that are provided. I'm happy to know she's in a place where she's safe and well looked after. My only small negative
observation is the smell of the first-floor unit and the call alarms that seem to be constantly activated.

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Current Review Score: 9.7 (9.686)

Overview of Review Score

The Review Score of 9.7 (9.686) out of 10 for Regent Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.686 for Regent Residential Care Home is calculated as follows: ( (178 Excellents x 5) + (58 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 245 Ratings = 4.686

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Regent Residential Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Paul

Paul Eccles

Job Title: Home Manager

Joined: 2023

Sanctuary Care’s core value is about enriching lives, and this is a value I share. I’m passionate about providing a stable, caring and responsive environment for the people we support, as well as enabling residents to be the best versions of themselves.


I’ve worked in adult health and social care since 2001, and over recent years I’ve managed services for people with autism and learning disabilities.


Joining Sanctuary Care has given me a new and exciting challenge, one that I’m hugely enjoying.


Julie

Julie Wattis

Job Title: Deputy Manager

Joined: 2017

I joined Regent in 2017 as a Team Leader and I have been Deputy Home Manager since 2020.
I began my career working in retail management and it wasn't until 2003 when my mother passed away from cancer, I decided a complete career change and embarked on my journey in care.
I thoroughly enjoy my role at Regent, making a positive difference to our lovely residents' lives and supporting their families during the decision process of placing their loved ones into a care home.
Working at Regent is like having an extended family and we have an amazing team to enrich our residents' lives.


Helen

Helen Park

Job Title: Activities Coordinator

Joined: 2009

When you meet activities coordinator Helen, she exudes so much energy and passion it’s easy to see why she’s stayed at Regent Residential Care Home in Worcester for 13 years.


“I absolutely love it,” she says. “It’s arriving in the morning and seeing the residents’ faces light up as they say ‘what are we going to do today?”


For Helen, the most important part of her role is knowing she is enriching the lives of her residents every day.


She says: “I love that when I go home, I know I have made a difference in someone’s life. Whether that’s compassion and being there, having fun or helping someone to do something they thought they couldn’t do, the feeling is incredible!”


Becki

Becki Goodyear

Job Title: Activities Coordinator

Joined: 2020

Knowing that I'm helping my residents maintain such a good quality of life is a great personal achievement. Supporting them to live independently and boosting their morale is a great feeling.
I like to think outside the box. Life isn’t box-shaped, it’s a kaleidoscope of shapes and colours, like us all.


Frequently Asked Questions about Regent Residential Care Home

What types of Care is Regent Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Regent Residential Care Home provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Regent Residential Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Regent Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Regent Residential Care Home to the centre of Worcester?

1.0 mile(s) as the crow flies, distance by road may be significantly further.