Regent Residential Care Home

School Road, St John's, Worcester WR2 4HF
Submit a Review
9.7 104 Reviews
  • Regent Residential Care Home, Worcester
The team at Regent are what makes this home stand out. They are passionate about enriching the lives of their residents with fabulous experiences and activities.

From gardening in the home’s allotment, visits from local school children, to trips out in the minibus to all sorts of attractions, from an animal petting farm and the Black Country Living Museum to the beach at Weston-Super-Mare, there is so much to do.

The residents enjoy regular visits from pet therapy dog Dusty, as well as lots of other animals, including guinea pigs. There is so much entertainment, from magicians to singers. And chair yoga is one of many gentle exercises the residents enjoy.

As well as providing residential and dementia care, Regent also offers pre-bookable respite care breaks, which are ideal for carers who would like a short break themselves, knowing their loved one is in safe hands.

The residents recently had front row seat when two of the staff recreated their wedding in the home, because they couldn’t invite everyone to their big day. They wore their wedding attire, read their vows and cut the cake all over again, so their residents could be there with them!

The team are passionate about enriching their residents’ lives and supporting them to have a very active role to play in how their home is run. For example, there is a resident ambassador, who helps new residents to settle into the home, as well as supporting with staff interviews.

The home itself has a warm family feel, with lots of lovely areas to enjoy. There are lots of lounge and dining areas, and a hairdresser visits twice a week for appointments in the salon.

The gardens are stunning, with a water feature and an allotment plot, where the residents love growing produce to use in the kitchens, where delicious home-cooked food is prepared by the chef. Many of the bedrooms, which have ensuite bathrooms, have patio doors leading to the gardens.

Show Regent Residential Care Home on the Map

Care Provided by Regent Residential Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Paul Eccles (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Regent Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,335
    • RESPITE Self-Funded Residential Care from £1,335

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1335 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Regent Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Regent Residential Care Home Reviews (104)

Total of 104, showing 21-40
9.7

Regent Residential Care Home has a Review Score of 9.7 (9.720) out of 10, based on 24 reviews in the last 2 years. Over all time Regent Residential Care Home has 104 reviews.

Overall Experience

  • 77
  • 24
  • 3
  • 0
  • 0

Date Published

104
10
17
24
80

Review from M W (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 102 years old next Sunday, she has been at Regent Residential for the last 10 years and has been very happy there. All staff are kind and caring and go the extra mile to make residents feel special. Food and cleanliness are excellent. Although my mother does not join in many activities,
there are so many available, including trips to garden centres, seaside and cafes.
In all, a first-rate care home.

Reply from Kate Yates, Communications and Content Specialist at Regent Residential Care Home

Thank you for your wonderful review, the team at Regent will be so proud to read your comments. They certainly do work extremely hard to enrich their residents' lives with so many fantastic activities and experiences.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola P (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is absolutely brilliant. It's never nice when our parents have to go into residential care but my Mum's dementia had got too bad for her to be safe in her flat even though it was sheltered accommodation. Mum was rather overwhelmed and confused to begin with but every single member of staff
made her feel welcome and she soon settled. The rooms are a good size and Mum's looks out over onto the beautiful garden. The food is obviously very good as mum eats everything that is put in front of her, and has put on a decent amount of weight after it plummeted from her not eating properly at home despite me getting her shopping every week. There are loads of activities for the residents to do and Mum appears to be embracing these very enthusiastically. The team leaders keep me informed of everything that goes on with Mum, which has been fantastic recently while I have been struck down by stupid Covid again so have not been able to visit. I'm so happy that Mum is in Regent.

Reply from Fae Doherty, Senior Marketing Officer at Regent Residential Care Home

Thank you for such an outstanding review. It's wonderful to hear how well your mum is doing with us at Regent Residential Care Home.
Best wishes,
Fae


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M O (Son of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a somewhat difficult start, Mum seems to have settled at Regent Residential Care Home. My experience of the staff has been nothing but positive and Mum enjoys the various activities that are provided. I'm happy to know she's in a place where she's safe and well looked after. My only small negative
observation is the smell of the first-floor unit and the call alarms that seem to be constantly activated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Daughter of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are amazingly caring and nothing is too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline R (Daughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has Alzheimer's disease and things came to a head last August when we just could not cope at home anymore. We had used Regent House for respite and had been pleased with the care. When I phoned, desperate for help, the staff recognised it straight away and the help and support we received
was second to none. They admitted him the same day and advised on the care and assessment that would take place. They looked after my father so well and gave us, as a family, so much support. I had no hesitation in asking them to give him permanent care. They are all kind and caring and watch Dad for anything that appears to be wrong with him, not hesitating to call medics when required. They keep me informed too. Dad has had to be put on a special diet which the carers recognised and organised, they are so knowledgeable. He is cared for, has company and is entertained. He has even been out on a trip to a motor museum, which he loved. I cannot thank them enough - how lucky we were to choose them.

Reply from Fae Doherty, Senior Marketing Officer at Regent Residential Care Home

Thank you so much for such a thorough and heart-warming review for Regent. Your review will be so invaluable to others in a similar position looking for care. We are so pleased to hear how happy you are with the care, and how much he enjoyed his trip to the motor museum! Our team at Regent are always looking for ways to enrich our residents' lives and our regular trips out are just one of the ways they do this. Thank you so much, Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet S (Friend of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has received excellent care during the last 18 months. Her physical needs are all catered for and her health and mental wellbeing are carefully monitored. She is encouraged to join in all the activities which are on offer and she has enjoyed her day trips out.The carers are all very friendly
and helpful. Her room is pleasant and kept spotlessly clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B L (Daughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been staying at Regent since 2019. She has dementia which has worsened over the 3 years. She is very settled and always seems happy when I visit.
The staff treat her with respect and care. They have been very good at recognising her increasing needs and she has now moved to a wing for residents
needing more one-to-one help.
There is an extremely good activity/entertainment programme.
Every time I visit, the staff are welcoming and friendly. They are quick to phone with any updates.
I feel confident she is well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy B (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Regent Residential Care Home in November 2022 as a permanent resident. It had not been her choice however due to her dementia/Alzheimer's it was no longer viable for her to live alone. From the day she moved in all the staff have been so welcoming and supportive. As the daughter
making this decision due to Mum no longer having mental capacity, I have found it very traumatic however the staff have supported me so much. Knowing my mother is now safe, warm, fed and no longer alone is so reassuring. Activities are organised throughout the week and this has wakened my mum up again, bringing a smile to her face. I would like to say a huge thank you to all the staff from the bottom of my heart.

Reply from Fae Doherty, Senior Marketing Officer at Regent Residential Care Home

Thank you so much for such a wonderful review - it really is heartwarming to read how well your mum is doing with us. Best wishes, Fae


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M P (Daughter of Resident) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We continue to be very impressed by the care and dedication all the Regent Staff give to my mother in every circumstance. We are constantly reassured that she is well cared for and safe. We are kept well informed and whenever we visit feel like part of the 'family' of Regent. Thank you so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Daughter of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming into Regent our dad has come on in a very good way. He has great interaction, fun activities and friendly welcoming staff.

Reply from Fae Doherty, Senior Marketing Officer at Regent Residential Care Home

Thank you for taking the time to review our home and for your kind words! It's so lovely to hear how well your dad is doing with us at Regent. Bes wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Daughter of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents were residents in Regent Residential Care Home Worcester. They received the highest level of care. They were surrounded by caring staff that went above and beyond. The staff not only cared for their residents but also showed care for the relatives as well. It is obvious that all staff
know all the residents well. My family have complete confidence that our parents and are well looked after and well cared for. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael C (Son of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father started his residence at Regent Care Home in April 2020, just as the 1st Covid lockdown was implemented. Regent Staff with a strict and successful regime protected the residents and the Staff went well beyond what was required of them to safeguard them. My father thought of them as his friends,
not just staff.
Despite his immobility and disabilities, nothing was too much trouble for them and he had a brilliant rapport with them. He was rarely unwell and his death even though he was 97 years was a huge shock and genuinely mourned by his friends on the staff.
They were so caring and welcoming to my wife and I when we visited my father and I can never repay them for their kindness and friendly demeanours.
I can’t praise them enough!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N F (Daughter of Resident) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always when I visit all the staff are kind, friendly and take great care of all the residents and I see them interact with them. Mum is always safe, warm and well cared for. All the staff know her likes and dislikes and how she has been on that day. The staff are excellent and mum is relaxed in their
care despite her advancing dementia they keep her settled and feeling safe. Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E K (Son of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my family, I would like to thank you all for caring for my father in his last few months. He told us how kind everyone was that cared for him and was very happy during his stay.
We found all of the staff very kind and caring, not just for my father but for my family too in the support
we had towards the end of his life. I would recommend this nursing home to anyone looking for care in the local area.

Reply from Fae Doherty, Senior Marketing Officer at Regent Residential Care Home

Thank you so much for taking the time to review our home and for your kind words. We are so glad to hear how happy your father was with us at Regent Residential Care Home and how supported you all felt as a family - our team will really appreciate it. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Trevor H (Son of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father was admitted to Regent the whole team have been brilliant, managing both his individual care needs and any communication updates to myself and the rest of the family.
He recently suffered a funny turn, after breakfast, and I was immediately contacted and discussed the whole episode
both with carers and the paramedics: what had happened, possible issues, immediate follow-up actions, potential consequences, ongoing monitoring...
The whole team, as usual, were totally professional and making sure the client's needs were placed first.

Reply from Fae Doherty, Senior Marketing Officer at Regent Residential Care Home

Thank you so much for taking the time to review Regent, and for your kind words about our team. Best wishes, Fae


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Islay A (Sister-in-law of Resident) published on 4 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has been a resident for five years. She is in an increasing state of dementia. The care at Regent has always been and continues to be outstanding. Every member of staff of every level or status is incredibly kind, patient and caring. I cannot speak highly enough of them. In five years
I have never doubted the amazingly high standards of caring, cleanliness and compassion that this home affords.

Reply from Fae Doherty, Senior Marketing Officer at Regent Residential Care Home

Thank you so much for your review and such kind words! Our team will really appreciate it, and it is wonderful to hear how much you think of our care and our team that provide it. Best wishes, Fae


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia M (Daughter of Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed in Regent House for 3 days respite in February. The manager and all staff were friendly and very caring, she could not of received better care and was very happy staying there. During the days they had various activities going on, which I feel helps to keep the residents minds active.
Mum
had a fall recently and as no hospital beds were available due to the Covid19, I approached Regent House again and was extremely lucky to get a respite bed for Mum again.
Regent House is very well kept, extremely clean and abiding by the covid rules. The food is healthy and all freshly cooked daily and mum enjoys it very much.
A very BIG THANK YOU to the manager her deputy and all of the other staff. We as a family could not ask for more.

Reply from Fae Doherty, Senior Marketing Officer at Regent Residential Care Home

Thank you for taking the time to review our home, the team will really appreciate it! It's lovely to hear that Mum enjoyed her time with us - our team are always here. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G K (Nephew of Resident) published on 31 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff that I have liaised with have been extremely helpful, professional, polite and courteous. Whether on the phone or face to face. Unable to rate food and drink, activities and rooms as not see. He was very appreciative.

Reply from Fae Doherty, Senior Marketing Officer at Regent Residential Care Home

Thank you for your kind words about our home and team. Best wishes, Fae.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A W (Son of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best feedback that I could give this excellent Regent Residential Care Home is that I would be happy to stay there in my later years. I am very confident that my mum is being well looked after. All staff show high standards of care, professionalism and friendliness. The Regent Care Home's response
to the Covid-19 pandemic has been exceptional with early lockdown and sensible recent face-to-face visits under strict guidelines now being allowed. Mum and her family really appreciate these weekly visits as they always bring a huge smile to her face. Thank you to all at Regent for taking really good care of my mum - your efforts and professionalism are very much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pat P (Friend of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care to my dear friend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.720)

Overview of Review Score

The Review Score of 9.7 (9.720) out of 10 for Regent Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.720 for Regent Residential Care Home is calculated as follows: ( (213 Excellents x 5) + (60 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 282 Ratings = 4.72

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Regent Residential Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Paul

Paul Eccles

Job Title: Home Manager

Joined: 2023

Sanctuary Care’s core value is about enriching lives, and this is a value I share. I’m passionate about providing a stable, caring and responsive environment for the people we support, as well as enabling residents to be the best versions of themselves.


I’ve worked in adult health and social care since 2001, and over recent years I’ve managed services for people with autism and learning disabilities.


Joining Sanctuary Care has given me a new and exciting challenge, one that I’m hugely enjoying.


Julie

Julie Wattis

Job Title: Deputy Manager

Joined: 2017

I joined Regent in 2017 as a Team Leader and I have been Deputy Home Manager since 2020.
I began my career working in retail management and it wasn't until 2003 when my mother passed away from cancer, I decided a complete career change and embarked on my journey in care.
I thoroughly enjoy my role at Regent, making a positive difference to our lovely residents' lives and supporting their families during the decision process of placing their loved ones into a care home.
Working at Regent is like having an extended family and we have an amazing team to enrich our residents' lives.


Helen

Helen Park

Job Title: Activities Coordinator

Joined: 2009

When you meet activities coordinator Helen, she exudes so much energy and passion it’s easy to see why she’s stayed at Regent Residential Care Home in Worcester for 13 years.


“I absolutely love it,” she says. “It’s arriving in the morning and seeing the residents’ faces light up as they say ‘what are we going to do today?”


For Helen, the most important part of her role is knowing she is enriching the lives of her residents every day.


She says: “I love that when I go home, I know I have made a difference in someone’s life. Whether that’s compassion and being there, having fun or helping someone to do something they thought they couldn’t do, the feeling is incredible!”


Becki

Becki Goodyear

Job Title: Activities Coordinator

Joined: 2020

Knowing that I'm helping my residents maintain such a good quality of life is a great personal achievement. Supporting them to live independently and boosting their morale is a great feeling.
I like to think outside the box. Life isn’t box-shaped, it’s a kaleidoscope of shapes and colours, like us all.