Regent Residential Care Home

School Road, St John's, Worcester WR2 4HF
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9.7 101 Reviews
  • Regent Residential Care Home, Worcester
The team at Regent are what makes this home stand out. They are passionate about enriching the lives of their residents with fabulous experiences and activities.

From gardening in the home’s allotment, visits from local school children, to trips out in the minibus to all sorts of attractions, from an animal petting farm and the Black Country Living Museum to the beach at Weston-Super-Mare, there is so much to do.

The residents enjoy regular visits from pet therapy dog Dusty, as well as lots of other animals, including guinea pigs. There is so much entertainment, from magicians to singers. And chair yoga is one of many gentle exercises the residents enjoy.

As well as providing residential and dementia care, Regent also offers pre-bookable respite care breaks, which are ideal for carers who would like a short break themselves, knowing their loved one is in safe hands.

The residents recently had front row seat when two of the staff recreated their wedding in the home, because they couldn’t invite everyone to their big day. They wore their wedding attire, read their vows and cut the cake all over again, so their residents could be there with them!

The team are passionate about enriching their residents’ lives and supporting them to have a very active role to play in how their home is run. For example, there is a resident ambassador, who helps new residents to settle into the home, as well as supporting with staff interviews.

The home itself has a warm family feel, with lots of lovely areas to enjoy. There are lots of lounge and dining areas, and a hairdresser visits twice a week for appointments in the salon.

The gardens are stunning, with a water feature and an allotment plot, where the residents love growing produce to use in the kitchens, where delicious home-cooked food is prepared by the chef. Many of the bedrooms, which have ensuite bathrooms, have patio doors leading to the gardens.

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Care Provided by Regent Residential Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Paul Eccles (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Regent Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,335
    • RESPITE Self-Funded Residential Care from £1,335

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1335 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Regent Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Regent Residential Care Home Reviews (101)

Total of 101, showing 41-60
9.7

Regent Residential Care Home has a Review Score of 9.7 (9.686) out of 10, based on 21 reviews in the last 2 years. Over all time Regent Residential Care Home has 101 reviews.

Overall Experience

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Review from Alison S (Daughter of Resident) published on 19 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a heartfelt thank you to all the staff at The Regent Residential Care Home in St Johns Worcester. Mum stayed for a week's respite and her family were extremely relieved to find such a caring, compassionate and comfortable care home. From the minute we arrived, we were treated with
great consideration and warmth and were made to feel at home.
Mum was smiling when we arrived to pick her up a week later and said she had enjoyed her stay - lovely to hear. Thank you again and we will be back!

Reply from Fae Doherty, Senior Marketing Officer at Regent Residential Care Home

Dear Alison, thank you so much for your kind feedback. It sounds like your mum had a wonderful stay and our team would be more than happy to welcome her back anytime, even if just for a cup of tea and catch up with the team and friends she made whilst with us. Best wishes, Senior Marketing Officer.


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Review from Audrey R (Wife of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is disabled (with poor memory) so I am describing what I experienced as an onlooker. I was very happy to leave him for a week for respite. The staff are really good and kind and he settled in quite quickly. This, to me, means the care home lived up to its name - a really caring home.

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Review from Laura E (Daughter of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was resident for 2 years and died peacefully in her sleep at Regent. In all the time she was there all of the staff were very kind, helpful and attentive. Their end of life care was very sensitive and supportive and the key thing is that I felt the staff treated Mum as if she was one of their
own family, not just another patient/resident. I wouldn't hesitate to recommend Regent.

Reply from Kate Yates, PR Officer at Regent Residential Care Home

Laura we are so sorry to hear of your mum’s passing. Thank you for writing such a lovely review of the home and team - they will be so pleased that they had such a positive impact. Warmest wishes. Kate


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Review from Trevor W (Brother of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My impressions on my first visit have been very good. My brother seems as happy as I've known him for my last few visits to see him (I live in Scotland). The staff were cheerful and I witnessed the care given to him and others during my visit. I would imagine this sympathetic and gentle care would improve
anyone's life and make it more pleasant to live. I've enjoyed my visit, it definitely confirmed the impression given by others.

Reply from Sophie Middleton, PR Officer at Regent Residential Care Home

Thank you Trevor for your kind review. I am pleased to hear your brother is happy and settled, and you now have peace of mind when you are in Scotland. I will pass on your lovely comments to the home's team. Best wishes, Sophie Middleton


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Review from Michelle T (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was ill recently and the team couldn't have done more to ensure her return to goodish health. Although, at other times the team are always friendly and willing to answer any queries and help as much as they can.
Mum doesn't like being in a care home but she says the staff are all lovely to her,
she doesn't know what she'd do without them.

Reply from Fae Doherty, Senior Marketing Officer at Regent Residential Care Home

Dear Michelle, thank you for your kind words and for taking the time to review our home. I will be sure to pass your feedback onto the manager and the team. Best wishes, Fae.


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Review from A D (Daughter of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I used to have a phobia of care homes until my dad came to the Regent in March 2019. I really love coming into this wonderful place. I never thought that I would be saying that about a care home.
The staff are amazing, they have made dad so welcome from the moment he walked in. And the support and
honesty that they show us as family is so refreshing.
Dad is happy, safe and well looked after and the staff understand his needs.
So so happy that dad is at the Regent. Thank you to all the staff. Amazing!

Reply from Fae Doherty, Senior Marketing Officer at Regent Residential Care Home

Thank you for such a lovely review, it is wonderful to hear how happy you are with our home and the team. Many Thanks, Fae


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Review from L M (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite being at Regent House for respite care, a fast and rapid decline in health meant that my Mum now needs continuing care for the end of her life. It is a great relief to all the family that she is able to stay in the home where she is comfortable and feels safe. All the staff have been straightforward
and easy to deal with, even when it is emotionally difficult when forming her end of life care plan.

Reply from Fae Doherty, Senior Marketing Officer at Regent Residential Care Home

Thank you for your kind words about our home and team. I am very sorry to hear of your mother's deterioration, but am glad the team are supporting you and your mother well. Best wishes, Fae


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Review from Christopher L (Son of Resident) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed with the quality of care and kindness and attention of staff to my Mother's needs since she became a resident in November 2016.
During that period her mobility, mental capability and physical needs have changed and the staff have reacted to all these and changed the
care appropriately.
I was particularly impressed recently when my Mother required a visit to hospital after a fall. They contacted me immediately so that I could be with Mother during her visit and all the transportation to and from the hospital was arranged by them. After her return to the home the staff rang me the following day to report on her condition and when I visited her she was relaxed and happy, despite having her arm in a sling.
The home's policy and practice of communication with relatives when incidents occur, which inevitably they will, is reassuring for the relatives but not overburdening.
I am extremely happy with the provision of care at Regent.

Reply from Fae Doherty, Senior Marketing Officer at Regent Residential Care Home

Dear Christopher, thank you for your excellent feedback. Our teams do work tirelessly to ensure our resident's families are always kept in close communication in regards to their care as we understand the peace of mind that it can bring. I will be sure to pass your kind words onto the manager and the team. Best wishes.


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Review from Andy B (Husband of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife, who suffers from dementia, has been going to this care home for a week's Respite Care for a week every one or two months. The Staff now greet her as an old friend and she is pleased to see them. The staff are very caring and so helpful. The rooms are very clean and comfortable.

Reply from Fae Doherty, Marketing Officer at Regent Residential Care Home

Dear Andy, thank you for your kind words about our team. It is wonderful to hear how satisfied you are with our home and the care we provide for your wife - I will be sure to pass this on. Best wishes, Fae.


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Review from J F (Daughter of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was six years a resident at Regent House. During all this time my mother was cared for by staff in a professional manner. In the last few months of her life when she was obviously failing, the attention and care she received was increased to her needs and was exemplary. I was also kept informed
at all times. I could not have asked for better and kinder care.

Reply from Fae Doherty, Marketing Officer at Regent Residential Care Home

Thank you for taking the time to review Regent. I am sorry to hear of the recent passing of your mother, however, it is reassuring to know that you were so pleased with the care and attention she received whilst with us. I will pass your kind words onto the team. Best wishes, Fae.


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Review from Donald C (Husband of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, comfortable, well furnished, well staffed. Cooking is of a high standard. Open access.

Reply from Fae Doherty, Marketing Officer at Regent Residential Care Home

Dear Donald, thank you for your kind words about Regent - your feedback is truly invaluable to us. I will be sure to pass this onto Denise at the team. Best wishes, Fae.


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Review from Steve J (Son of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff and team. Mum loves it here 10/10. Thank you.

Reply from Fae Doherty, Marketing Officer at Regent Residential Care Home

Dear Steve, thank you so much for your kind words - it is wonderful to hear how your mum loves being with us here at Regent. I will be sure to pass your lovely feedback onto Denise and the team. Best wishes, Fae


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Review from Richard F (Son of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring and conscientious. The home is well managed, through records are regularly updated. As a relative, I am regularly informed of my mother's condition and they manage all hospital appointments. In addition, a GP visits every Monday and Friday. It is clearly a vocation for most of the
staff and they should be applauded.

Reply from Sophie Middleton, PR Officer at Regent Residential Care Home

Thank you for taking the time to write such a lovely review, Richard, it is wonderful to read such comments and I am pleased you are happy with the care your mother is receiving. Kind regards, Sophie Middleton.


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Review from Jude C (Daughter of Resident) published on 19 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has spent the last 18 months in Regent Care Home - what was initially intended to be a short stay following a period in hospital turned into an extended stay for various reasons. Throughout her time there the staff have been unfailingly kind and supportive to her and the rest of the family
and done all that they can to make her happy. They responded efficiently and effectively the couple of times that she was ill and took every action to ensure her safety. They have communicated well with the family about her health and wellbeing, and at all times we have been confident that they have had her best interests at heart. Our mother is in the process of returning to her own home with support, and the staff have been very positive about this move. Although my mother wasn't happy to have to be in a care home, she has herself acknowledged the kindness of the staff.

Reply from Kate Yates, PR Officer at Regent Residential Care Home

Thank you for taking the time to write such a lovely review Jude - your mother is most welcome at Regent. Kindest regards, Kate Yates.


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Review from T D (Son of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always very friendly and helpful and considerate to the residents.

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Review from G B (Niece of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good, greeted well in reception and taken to our aunt's area. I noticed a lot of flakes of dry skin on floor of her bedroom when I left some treats and at 10.30 even though I had mentioned to the cleaner that the room was vacant as we were taking her to coffee morning it was still there at 12.30.
Toilet had been cleaned but feel that it would benefit from a deep clean. (Corners mucky) We were surprised that there wasn't a home wheelchair to use to assist my aunt down to coffee. A visitor kindly lent us her mums so we could take her round the grounds.

Reply from Denise Clark, Home Manager at Regent Residential Care Home

Thank you for your review and recommendation. Our domestic team has done an extra deep clean of the bathroom. Your aunt is very keen to walk independently, without using a wheelchair, but if she did ever want or need one our team would happily get one for her. We always get extremely positive feedback from your aunt’s loved ones, but if you would like to talk to me personally please do feel free to contact me.


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Review from Alan G (Son of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care. Professional staff. any issues raised are dealt with promptly.

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Review from C A (Daughter of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are considerate and caring when looking after mum. The home is modern is neat very clean and is well decorated. Mum is very happy here.

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Review from Ivor S (Son of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day my mother arrived at Regent House, I could tell she was in safe hands. All the staff in all the various positions they held were extremely friendly and professional. My mother was a resident for about three and a half years. She had Alzheimers which take a very special understanding
and caring person to deal with. The carers at Regent House are the kindest group of people I have ever met in my life. When the end came the love and care my mother and I was given was incredible. It got me through a very difficult day.

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Review from K K (Daughter of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff attention to the detailed needs both physically and emotionally for my mother-in-law has been superb. We have never felt at any time that her needs haven't been met and always felt the staff understand any concerns as a family. Each and every staff member seems to be up to date on care plans and
we feel very confident in the care given.

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Current Review Score: 9.7 (9.686)

Overview of Review Score

The Review Score of 9.7 (9.686) out of 10 for Regent Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.686 for Regent Residential Care Home is calculated as follows: ( (178 Excellents x 5) + (58 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 245 Ratings = 4.686

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Regent Residential Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Paul

Paul Eccles

Job Title: Home Manager

Joined: 2023

Sanctuary Care’s core value is about enriching lives, and this is a value I share. I’m passionate about providing a stable, caring and responsive environment for the people we support, as well as enabling residents to be the best versions of themselves.


I’ve worked in adult health and social care since 2001, and over recent years I’ve managed services for people with autism and learning disabilities.


Joining Sanctuary Care has given me a new and exciting challenge, one that I’m hugely enjoying.


Julie

Julie Wattis

Job Title: Deputy Manager

Joined: 2017

I joined Regent in 2017 as a Team Leader and I have been Deputy Home Manager since 2020.
I began my career working in retail management and it wasn't until 2003 when my mother passed away from cancer, I decided a complete career change and embarked on my journey in care.
I thoroughly enjoy my role at Regent, making a positive difference to our lovely residents' lives and supporting their families during the decision process of placing their loved ones into a care home.
Working at Regent is like having an extended family and we have an amazing team to enrich our residents' lives.


Helen

Helen Park

Job Title: Activities Coordinator

Joined: 2009

When you meet activities coordinator Helen, she exudes so much energy and passion it’s easy to see why she’s stayed at Regent Residential Care Home in Worcester for 13 years.


“I absolutely love it,” she says. “It’s arriving in the morning and seeing the residents’ faces light up as they say ‘what are we going to do today?”


For Helen, the most important part of her role is knowing she is enriching the lives of her residents every day.


She says: “I love that when I go home, I know I have made a difference in someone’s life. Whether that’s compassion and being there, having fun or helping someone to do something they thought they couldn’t do, the feeling is incredible!”


Becki

Becki Goodyear

Job Title: Activities Coordinator

Joined: 2020

Knowing that I'm helping my residents maintain such a good quality of life is a great personal achievement. Supporting them to live independently and boosting their morale is a great feeling.
I like to think outside the box. Life isn’t box-shaped, it’s a kaleidoscope of shapes and colours, like us all.