Regent Residential Care Home

School Road, St John's, Worcester WR2 4HF
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9.7 101 Reviews
  • Regent Residential Care Home, Worcester
The team at Regent are what makes this home stand out. They are passionate about enriching the lives of their residents with fabulous experiences and activities.

From gardening in the home’s allotment, visits from local school children, to trips out in the minibus to all sorts of attractions, from an animal petting farm and the Black Country Living Museum to the beach at Weston-Super-Mare, there is so much to do.

The residents enjoy regular visits from pet therapy dog Dusty, as well as lots of other animals, including guinea pigs. There is so much entertainment, from magicians to singers. And chair yoga is one of many gentle exercises the residents enjoy.

As well as providing residential and dementia care, Regent also offers pre-bookable respite care breaks, which are ideal for carers who would like a short break themselves, knowing their loved one is in safe hands.

The residents recently had front row seat when two of the staff recreated their wedding in the home, because they couldn’t invite everyone to their big day. They wore their wedding attire, read their vows and cut the cake all over again, so their residents could be there with them!

The team are passionate about enriching their residents’ lives and supporting them to have a very active role to play in how their home is run. For example, there is a resident ambassador, who helps new residents to settle into the home, as well as supporting with staff interviews.

The home itself has a warm family feel, with lots of lovely areas to enjoy. There are lots of lounge and dining areas, and a hairdresser visits twice a week for appointments in the salon.

The gardens are stunning, with a water feature and an allotment plot, where the residents love growing produce to use in the kitchens, where delicious home-cooked food is prepared by the chef. Many of the bedrooms, which have ensuite bathrooms, have patio doors leading to the gardens.

Care Provided by Regent Residential Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Paul Eccles (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Regent Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,335
    • RESPITE Self-Funded Residential Care from £1,335
  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1335 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.


  • (these prices are only a guideline, please contact Regent Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Regent Residential Care Home Reviews (101)

Total of 101, showing 61-80
9.7

Regent Residential Care Home has a Review Score of 9.7 (9.686) out of 10, based on 21 reviews in the last 2 years. Over all time Regent Residential Care Home has 101 reviews.

Overall Experience

  • 74
  • 24
  • 3
  • 0
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Overall Experience  Overall Experience 3.0 out of 5

Generally very good. All the staff have a pleasant disposition and handle any problems with the residents well. The unfortunate situation is with the laundry. Although clothes are marked, it does not always return to the rightful owner.

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Overall Experience  Overall Experience 4.0 out of 5

My son is happy here. He had a lot of people to talk to, staff and residents. He likes the food and his room. There is always something going on.

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Overall Experience  Overall Experience 4.0 out of 5

My sister seems to be very happy here and that matters to me.

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Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly to all visitors and it's a very welcoming atmosphere there. The food always looks lovely and there is such a variety of foods, it caters for everyone.

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Overall Experience  Overall Experience 5.0 out of 5

A well run, efficient and friendly home. Staff are all excellent and show great empathy and understanding of those they care for. Mum is very happy and very settled. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

I find the staff very helpful. They always phone me to let me know how my parents are if taken poorly. All staff do an excellent job and are very caring and show dignity at all times.

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Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care given to my mother. She is settled and well cared for.
She is not the easiest person to deal with but all staff seem to be able to deal with every situation in good spirit.
The food is excellent and there are plenty of drinks, snacks at regular intervals. Her room is
functional and cosy. Thank you for taking good care of my mum.

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Overall Experience  Overall Experience 5.0 out of 5

My nan is very happy here and it is a big weight off our minds knowing she is being well looked after.

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Overall Experience  Overall Experience 5.0 out of 5

Regent House is a clean, friendly, compassionate care home. On many visits to several friends who have residency, I have always been impressed with the care given and would always recommend Regent House before many others in Worcester.

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Overall Experience  Overall Experience 5.0 out of 5

My friend has been in Regent since 2010 and I have been delighted to know that she is in a lovely friendly environment. From time to time, she has had to have dressings etc and the nurses and staff have managed to get her well again. She always seems happy having her hair done and joining in some activities,
which in my opinion are outstanding.

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Overall Experience  Overall Experience 5.0 out of 5

Lovely residential home. Staff were always friendly approachable and wonderful with the residents.

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Overall Experience  Overall Experience 4.0 out of 5

My wife came in for respite for one week. All the staff were very welcoming and made her at home straight away.

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Overall Experience  Overall Experience 5.0 out of 5

My husband has recently been in Regent care home for ten days respite care. We both visited the home the week before to meet the staff and had an excellent lunch too. My husband's needs were explained and were recorded (he has dementia). He was visited a few times and he was always clean and tidy; mentally
settled too. On his discharge, he was happy, relaxed, his clothing was all clean. The staff were very caring and friendly. The staff were identifiable. The manager of the home came to Reception to say goodbye too!

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Overall Experience  Overall Experience 5.0 out of 5

My husband is extremely happy with all the care received.
The home is extremely well run, with caring staff and excellent meals.
Nothing is too much trouble for the staff.
The home is very clean and tidy and I would not hesitate to recommend it.
Well done to a super team of people, you are a credit
to the industry.

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Overall Experience  Overall Experience 5.0 out of 5

My relative was very well looked after by all the staff. My compliments and thanks to everybody at Regent House.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent care of my aged aunt who has been superbly looked after, great food and caring and professional staff.

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Overall Experience  Overall Experience 5.0 out of 5

Mother has been a resident now for 13 months. She is very happy and settled. I do not need to worry if she is alright as all the staff treat her and the other residents with tenderness, love and respect. The staff work very hard to make it a happy home.

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Overall Experience  Overall Experience 3.0 out of 5

My mother has been at Regent House for over 5 years. In general, she has had good care. Every time I have addressed a specific problem it has been dealt with quickly. Due to the high turnover of staff, lack of continuity in care seems to be a big issue but I have found all the staff to be unfailingly
polite and helpful.

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Overall Experience  Overall Experience 4.0 out of 5

On arrival, garden kept clean and tidy. Reception and all staff very kind, friendly and helpful. After 2 visits they called me by name which means a lot.

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Overall Experience  Overall Experience 5.0 out of 5

This is our fourth visit to see my elder sister.
There is always a warm welcome and the staff are very helpful and attentive to residents and visitors.
A real pleasure to visit in these surroundings.

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Current Review Score: 9.7 (9.686)

Overview of Review Score

The Review Score of 9.7 (9.686) out of 10 for Regent Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.686 for Regent Residential Care Home is calculated as follows: ( (178 Excellents x 5) + (58 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 245 Ratings = 4.686

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Regent Residential Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Paul

Paul Eccles

Job Title: Home Manager

Joined: 2023

Sanctuary Care’s core value is about enriching lives, and this is a value I share. I’m passionate about providing a stable, caring and responsive environment for the people we support, as well as enabling residents to be the best versions of themselves.


I’ve worked in adult health and social care since 2001, and over recent years I’ve managed services for people with autism and learning disabilities.


Joining Sanctuary Care has given me a new and exciting challenge, one that I’m hugely enjoying.


Julie

Julie Wattis

Job Title: Deputy Manager

Joined: 2017

I joined Regent in 2017 as a Team Leader and I have been Deputy Home Manager since 2020.
I began my career working in retail management and it wasn't until 2003 when my mother passed away from cancer, I decided a complete career change and embarked on my journey in care.
I thoroughly enjoy my role at Regent, making a positive difference to our lovely residents' lives and supporting their families during the decision process of placing their loved ones into a care home.
Working at Regent is like having an extended family and we have an amazing team to enrich our residents' lives.


Helen

Helen Park

Job Title: Activities Coordinator

Joined: 2009

When you meet activities coordinator Helen, she exudes so much energy and passion it’s easy to see why she’s stayed at Regent Residential Care Home in Worcester for 13 years.


“I absolutely love it,” she says. “It’s arriving in the morning and seeing the residents’ faces light up as they say ‘what are we going to do today?”


For Helen, the most important part of her role is knowing she is enriching the lives of her residents every day.


She says: “I love that when I go home, I know I have made a difference in someone’s life. Whether that’s compassion and being there, having fun or helping someone to do something they thought they couldn’t do, the feeling is incredible!”


Becki

Becki Goodyear

Job Title: Activities Coordinator

Joined: 2020

Knowing that I'm helping my residents maintain such a good quality of life is a great personal achievement. Supporting them to live independently and boosting their morale is a great feeling.
I like to think outside the box. Life isn’t box-shaped, it’s a kaleidoscope of shapes and colours, like us all.