What types of Care is South Hayes Care Home registered for?

Older Person Care, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does South Hayes Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does South Hayes Care Home have?

There are 35 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at South Hayes Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is South Hayes Care Home to the centre of Worcester?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

South Hayes Care Home, 101 London Road, Worcester, Worcestershire WR5 2DZ

Review from L J (Daughter of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience

The staff were compassionate and caring during the last few weeks of my father's life. They gave him lovely care, ensuring he was clean and comfortable. They treated the family so kindly and with understanding.

Reply from Leanne Usherwood, Manager at South Hayes Care Home

Thank you so much for your lovely words mean some much to the home, it was a pleasure to look after him, it was so lovely to meet family from far and wide, you are always very welcome to come back and see us all. Thank you for allowing us to be able to care for Dad he really was an amazing gentleman.

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Review from S R (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience

I have visited Southmoor numerous times to see my father who is a resident at the care home. Staff are very professional and friendly. The home is immaculate always clean and tidy. My father’s room is always extremely clean and well-kept. There are numerous activities to keep residents motivated and

active.

Reply from Leanne Usherwood, Manager at South Hayes Care Home

Thank you for your kind words, I am so glad you think so highly of the home and the team, we try our best for all residents and having positive reviews helps the team achieve best outcomes for all. Kind regards Leanne

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Review from Beverley B (Sister of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience

Brilliant in all aspects of care to all the residents and families highly recommend them. My comments refer to at least the last 18 months. Every event put on for residents is amazing and fun. Have never had a problem with anything and always made very welcome when visiting my brother.

Reply from Leanne Usherwood, Manager at South Hayes Care Home

Thank you so much for your lovely comments, We are a dedicated team and really do put our all into providing the best care for our residents. We are also happy that you are enjoying the events held within the home.

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Review from D M (Daughter-in-law of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience

My mother-in-law arrived at South Hayes in Dec 22 and was greeted by the most amazing, caring, considerate, kind and thoughtful manager and her amazing team. The room was lovely, bright, warm, comfy and safe. My mother-in-law was so happy and content, she would say how caring all the staff was and nothing

was too much trouble. We as a family felt the staff was extended family, always greeted by staff daily on our visit with hello and smiles and made to feel so welcome. The newly decorated rooms are beautiful, light, fresh and beautifully designed. The meals were outstanding and a good selection my mother-in-law would say. Sadly my mother-in-law passed away but she was content and happy and with the passing, the staff gave us the time and loving support we needed, a few days later we arrived back in South Hayes to collect all the belongings and to find they were all still in her room which I personally thought was lovely. Thank you to all the staff, you truly made happy memories.

Reply from Leanne Usherwood, Manager at South Hayes Care Home

Thank you so much for your wonderful words. We are like one big family, and we want to always ensure that the care of the residents is always our priority, but family are also very important to us as a team as you are trusting us to care for your relative with high standards of care, dignity and respect at all times.
I am only able to do my job with the support of the team I have with me and the wonderful support we have from relatives.

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Review from A M (Son of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience

My mother was brought to South Hayes Care Home from the hospital. As I cared for my mother, I was a little worried about her settling in and coping with being in a residential home. My mother was so settled chatting with staff daily enjoying her meals and feeling content. The manager and all the staff

gave my mother so much time and the care she needed. My mum wasn't one to join in activities as that's the type of person she was but despite that staff would always go into the room and sit and chat with her and give her the time and chats she loved. Always greeted by helpful friendly chats with staff and felt like family, staff would say how they love their job and it certainly showed with the time and effort within everything they would do. The manager deserves so much for not only the management roles but for the care, time and effort she gives her residents and their families and her staff. The rooms are beautiful and the newly decorated rooms are designed beautifully and highly recommended.

Reply from Leanne Usherwood, Manager at South Hayes Care Home

Thank you for allowing us to be able to support mum and yourself through what was a difficult time for you to have others care for her; I will make sure the staff know of your support for them as a team. I am so pleased that mum settled quickly, and that was a comfort for mum and yourself. We are very proud of how the home is starting to look now, but I am also glad that we have not lost that homely feel.

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Review from P H (Daughter of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience

My dad passed away at the end of last year and had been at South Hayes for five years. It is difficult to express in words just how grateful I am for the way South Hayes looked after Dad. He required quite a lot of care towards the end of his life and without exception, his care was always given with

compassion, with a smile and with the utmost consideration for his dignity.
The team at South Hayes didn't just care for Dad; they cared about him and made his final years happy and comfortable.
My heartfelt thanks to everyone at South Hayes for all you did for Dad. I am truly grateful.

Reply from Leanne Usherwood, Manager at South Hayes Care Home

Thank you so much for your kind comments; it was an absolute pleasure to care for him. South Hayes is a family, not a workplace. We are all going to miss him and yourself.

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Review from G O (Son-in-law of Resident) published on 25 November 2022
Submitted via Postal Card • Report

Overall Experience

I would recommend this care home. Our mother was so very much happy here; she was much loved by all staff, and she loved all of them. We are so happy she spent the last six years of her life at South Hayes. The staff here were like an extended family. Thank you to all concerned for their love, compassion,

empathy and care.

Reply from Leanne Usherwood, Manager at South Hayes Care Home

Thank you so much for your lovely comments. I know, as a team, it was a privilege to care for her for as long as we did - so missed and family.

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Review from Amanda S (Daughter of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience

All the staff are very professional, kind and helpful. The food is very good, and Mum always enjoys her meals. She has been very happy since she moved in January this year and likes to join in with the activities. Her room is very nice and spacious, and we have made it just like home with lots of her

personal possessions.

Reply from Leanne Usherwood, Manager at South Hayes Care Home

Thank you so much for your kind words. All the staff appreciate the reviews from families and friends, and residents are always our number one priority within the home; we are like a family within the home.

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Review from Martin B (Son of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience

The manager and her team do an exceptional job. It is always a pleasure to visit. Mum is very happy there, and the food is lovely, and the decor is impressive now. I am so glad we chose here, my dad was also very happy too.

Reply from Leanne Usherwood, Manager at South Hayes Care Home

Thank you for your wonderful comments; they mean so much to us as we are just one big family here in the home. We also have such wonderful, understanding families. All we ever want to do is ensure they are safe at all times; it has been a difficult couple of years, and we will continue to do our very best for all we acre for.

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Review from Julie G (Niece of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience

This care home goes above and beyond for the residents.
The care and support during Covid were amazing to all the residents. Times were hard for staff, families and residents, but we came through it!
My auntie is currently in this care home, and I have no doubt whatsoever for the care she receives

is 10/10.
Thanks, team.

Reply from Leanne Usherwood, Manager at South Hayes Care Home

Thank you so much for your lovely comments. I am so grateful for all the support we have also had from families, and it is such a privilege to take care of your loved ones.

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Review from Kerry P (Niece of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience

My uncle has recently moved into South Hayes. The food looks fabulous, and there is plenty going on for him to do and join in with.
The staff are all lovely and have made him feel at home there. We cannot thank them enough.

Reply from Leanne Usherwood, Manager at South Hayes Care Home

Thank you for your lovely comments. We are so pleased that your uncle has settled in so well. Our residents are the heart of the home, and we just want them to feel like they are in a homely place with all the support that they require.

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Review from Nicola S (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience

My dad has been living at South Hayes care home for 5-days now. We decided, as a family, that he needed this move into care as his Parkinson’s condition has gotten worse. My dad has picked up massively in just a few days, and the staff and residents have welcomed him with open arms! He loves his bedroom

and says the food and staff are excellent. He loves looking out of his bedroom window onto the beautiful garden and view of the hills. He can do the move for himself now he has the adjusted facilities in place especially enjoying better sleep. Highly recommend South Hayes to anyone struggling with the decision of putting a family member into a care home.

Reply from Leanne Usherwood, Manager at South Hayes Care Home

Thank you so much for your kind words. We are pleased that your father is happy here at South Hayes and that we have been able to provide the care and support that he requires and deserves. It is never an easy decision to place loved ones in a care home, but our residents are the main priority within the home.

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Review from M G (Brother of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience

My sister has been in the care home since breaking her thigh bone; she cannot walk now. Since being there, she has been cared for so well, and everyone is so kind and caring like her own family. She loves playing all the games, and they keep them occupied all the time. We couldn’t have chosen better.

Reply from Leanne Usherwood, Manager at South Hayes Care Home

It's so nice that we are caring for your loved ones in such a way that the residents themselves are happy and family are too, we continue to ensure that all residents are at the heart of the home, as it is their home, and we are just ensuring they receive the care that they all deserve.
Never easy coming into a care home, but I hope we make that transition as easy as possible for them.
Thank you for your kind words - means a lot.

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Review from Jay S (Son-in-law of Resident) published on 4 March 2022
Submitted via Website • Report

Overall Experience

Absolutely brilliant care was taken of my mother-in-law. The staff have been more than supportive during her stay, showing endless compassion and professional care for all her needs, medically and emotionally.
Whenever we called, never were we given the impression they were too busy to deal with our

call or questions. In talking to each of the staff that answered the phone, we were always met with total professionalism, and above all, our call mattered to them. They took the time to know their patients and fully respected their individual needs.
A huge thank you to South Hayes.

Reply from Leanne Usherwood, Manager at South Hayes Care Home

Thank you so much for your kind words for the work we do at South Hayes. We dedicate ourselves to providing the best care possible and ensure this is their home whilst they are here.

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Review from Helen T (Daughter of Resident) published on 4 March 2022
Submitted via Website • Report

Overall Experience

I cannot recommend South Hayes Care Home highly enough. My mom was a resident there for about 5-months until she recently passed away.
The care that the staff gave Mom was absolutely second to none, nothing was too much trouble, and they were all so patient and caring.
If I could give them ten stars

out of five, I would - thank you to you all.

Reply from Leanne Usherwood, Manager at South Hayes Care Home

Your comments mean so much to myself and the staff at South Hayes. Thank you all for your support during these difficult times we have all had to face, especially the residents in our care who have been the most important part throughout it all.

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Review from Julie W (Niece of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience

Lovely care home that has looked after my uncle for 2-years. The staff are caring and very hard working. They have bought him out of himself, and he now joins in many activities. A lovely, clean and happy care home.

Reply from Ravi Kang, Business Manager at South Hayes Care Home

Thank you very much for such a positive review of our care home. We are so pleased to know that your uncle is happy within our home and we have enjoyed looking after him.

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