St Stephens

St Stephen's Terrace, Droitwich Road, Worcester WR3 7HU
Submit a Review
9.7 56 Reviews
  • St Stephens, Worcester
St Stephen's has an excellent reputation as a home with a friendly, welcoming atmosphere to everyone offering comfortable accommodation. Their aim is to ensure the residents feel at home, relaxed and safe in the knowledge that friendly and trained staff are on hand to provide any assistance needed. St Stephen's home specialises in complicated care such as Alzheimer’s, old age and physical disability and the staff are well equipped with looking after the most challenging cases.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about St Stephen's, the staff. Care workers are the heart of the business. St Stephen's Care Home has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents' home.

There is a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages are on offer.

Residents also benefit from:

-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En- Suite Facilities

Show St Stephens on the Map

Care Provided by St Stephens

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Permanent Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative / End of Life Care
  • Parkinson's Disease

Good to Know

  • Person in charge
  • Netty Matthews (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1999

Funding & Fees Guide for St Stephens

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,250
    • Self-Funded Residential Dementia Care £1,250 – £1,250
    • RESPITE Self-Funded Residential Care £1,450 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,450

  • Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact St Stephens to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome anytime, but are kindly requested to avoid mealtimes as follows
    08:00-10:30
    12:30-13:30
    16:45-17:45


    Friends and family are welcome to dine with residents, and 24 hours notice is preferred to ensure the home can accommodate the request.


  • Parking

  • Free parking on site and nearby street parking available.


St Stephens Reviews (56)

Total of 56, showing 21-40
9.7

St Stephens has a Review Score of 9.7 (9.698) out of 10, based on 22 reviews in the last 2 years. Over all time St Stephens has 56 reviews.

Overall Experience

  • 37
  • 17
  • 1
  • 0
  • 1

Date Published

56
8
11
22
34

Review from J F (Daughter of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came in for two weeks of respite, and we couldn't have asked for better care. All the staff throughout the home (all departments) were caring, kind and compassionate towards my dad and also ourselves. It was a nice, friendly atmosphere. We could visit anytime, and the staff were always on hand
to chat about my dad's case. His room was clean and comfy with a TV, much to his delight. The food, drinks, etc, were well-balanced and good.

Reply from Priyanka Gadhe, Marketing Administrator at St Stephens

Thank you very much for taking out the time to leave us an amazing review of St Stephens care home. We are so delighted to hear that you’re satisfied with the quality of care your dad received during his stay. At St Stephens care home, we strive to provide exceptional care service to all our residents. Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola P (Daughter of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed here for a fortnight while I went on a trip abroad. I was a little worried as Mum has lived alone with her dog for many years. I just couldn't let her stay in her flat, even with four carer visits a day, as she wouldn't be safe. The place is absolutely brilliant, as are all of the staff.
Mum had a lovely room, and there was a choice of lounges where she could sit and watch TV, or she could interact with other residents. There is a nice garden at the back where she could go, with a carer, for a ciggy when she wanted one, although she didn't actually smoke as much as I'd thought she would. Mum looked so well when I collected her. Physically anyway. She was clean and well-fed. I did have to remove Honey (dog) from my mum a few weeks back as she really wasn't caring for her properly, so Honey (dog) lives with me and my cats. She is currently in the inpatient wing awaiting a room in a care home. I really do hope that she can go back to St Stephen's.

Reply from Roksana Senanayake, Senior Customer Relations Manager at St Stephens

Thank you very much for your fantastic review of St Stephens care home. It was our pleasure to care for your mother, and we are so glad you are very happy with the way we looked after her. We were so delighted to have you both as part of our St Stephens family. We shall ensure all the St Stephens team sees your wonderful words of appreciation to them.
Best Wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann S (Sister of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my sister moved to St Stephens, she seems very happy. The staff and carers are very friendly and helpful. It's really good that they bring them from their rooms so they have people around them and not sat in their rooms alone. When we visit, they all seem to make us feel welcome and willing to
answer any questions we need to ask.

Reply from Priyanka Gadhe, Marketing Administrator at St Stephens

Thank you for taking out the time to leave us a review. We are glad to hear that you’re satisfied with the quality of care your sister is receiving during her stay. At St Stephens care home, we strive to provide exceptional care service to all our residents. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon D (Ex Family Member) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I must congratulate the new management team, carers and kitchen staff. There are two particular members of staff that are particularly outstanding. My ex-husband was discharged back to the home with end-of-life care. They refused to give up on him and they have our family's heartfelt thanks. I was always
made welcome and observed the care and kindness shown to all the residents even those most challenging. I can honestly say St Stephens isn't just a care home it is a family.

Reply from Katrina Riches, Home Manager at St Stephens

Thank you so much for your wonderful feedback. We all miss him here at St Stephens and seeing you. You will always be family to us all.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D J (Respite Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to stay for some respite, I have to say the stay was very good, I was supported with all I needed.
My room was lovely, staff were very friendly and approachable.
I see there are improvement works going on in the building, which can only mean it gets better as some areas are tired.
The food
was always lovely, with plenty of choices. Christmas day lunch was beautiful.

Reply from Roksana Senanayake, Senior Customer Relations Manager at St Stephens

Thank you for taking the time to leave us such a lovely review and for your positive comments about our home and recognition of the team at St Stephens Care Home. We are working on decorating some areas of the home, currently, therefore, it will all be looking fresh and beautiful soon. The care and services we deliver as a team to our residents are extremely important to us.
Your feedback will be shared with the team. We wish you all the best and take care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew P (Son of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at St Stephen's for 6 years now and during that time has been well looked after I have no major concerns with the care or support she has been given. I have also found the staff and management very helpful to me when I have any type of questions regarding my mother or the care home
in general.

Reply from Roksana Senanayake, Senior Customer Relations Manager at St Stephens

Thank you, Andrew, for letting us know how we are doing at St Stephens Care Home. The care and well-being of every resident are our number one priority, and it is rewarding to have such positive feedback about how we are doing. I will pass on your kind comments to the staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A F (Niece of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Stephens is where my aunt lives and has done for a little time now. For a long time she hasn't been settled and would often ask to leave and live elsewhere.
Recently that has changed, and I think that is down to the new management team that has come in and started to make big improvements within
the home, from educating staff to decor; well done, it's nice to see such a strong, approachable, honest management team. Keep up this hard work!
The home has been in hot water recently, but we, as a family, can see how much it has improved over the last couple of months.
The staff are brilliant, so caring and courteous, and the care is now fantastic. Well done, care team.
The food, what can I, say about the food - oh my days, it's amazing - shame its not available as a take-out option as I would be ordering daily.
My aunt is now happy at St Stephens, which in turn, makes us happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W N (Daughter of Resident) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff interaction is kind and respectful. I have been made to feel welcome; I can visit when I wish. Over the years, I have been listened to and dealt with promptly. I have seen so much love and kindness shown to my mum and other residents and compassion when people have felt stressed with their
confusion from dementia. I can't speak highly enough of the staff.

Reply from Bernadette Paulson, Home Manager at St Stephens

Thank you for your review and your kind words... I am very glad that your experience with St Stephens is very positive.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda H (Daughter of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with my mothers care. Staff are excellent, provide a first-class service. The home is well managed and is always clean and friendly. Nothing is too much trouble. Could not ask for better care for my mother.

Reply from Bernadette Paulson, Home Manager at St Stephens

Thank you for your review and your kind words; I am very glad that your experience with St Stephens is very positive.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T G (Daughter of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It’s the staff that make it special. At the heart of this place is the amazing carers! I should name names, but I’m afraid of missing someone out. I see kindness, dedication and genuine care from the folk who look after dad. Thank you! So good to see a refurbishment.

Reply from Bernadette Paulson, Home Manager at St Stephens

Thank you for your kind words, and I am so happy that you have taken the time to review the home and praise the care team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra P (Daughter of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father appears happy and content. The care he receives is appropriate for his needs. He is a sociable person and is pleased with the input given by staff members.

Reply from Bernadette Paulson, Home Manager at St Stephens

Thank you very much for taking the time to review St Stephens, and we are happy as a team that your Father is pleased with the care he receives.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison B (Daughter of Resident) published on 6 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well cared for. She has advanced Alzheimer's and is very confused. Staff are patient with her and very reassuring. The home smells pleasant and is very clean. There are plenty of activities for residents. I have been into a lot of care homes and this home is the only one I liked. The
staff are friendly and accommodating, patient and caring. I feel reassured leaving my mother in their care.

Reply from Sym Jaj, Senior Marketing Executive at St Stephens

Hi Alison, thank you for taking the time to leave us a review. We are so pleased to hear that you are satisfied with the care your mother is receiving and you are comfortable with trusting Gold Care Homes. Comments like yours are always such a wonderful boost for the team.


Wishing you well.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L H (Daughter of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care home and staff are satisfactory. There have been a few issues which have been solved quickly.

Reply from Melissa Lawerence, Marketing Coordintaor at St Stephens

Thank you, we appreciate your very generous feedback - Best regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D T (Sister of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my sister at St Stephen's care home, I am very pleased with what I see, she is well looked after. The facilities are adequate and very easy for my sister to use.
I always comment that I would be very happy to use a similar home if I can find one near to my home address.
The staff
all deserve a special mention.

Reply from Melissa Lawerence, Marketing Coordintaor at St Stephens

Thank you for your very generous feedback. We're always keen to hear the opinions of our residents and relatives about our home, and gain ideas to help improve our home for the better, best regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andy B (Husband of Resident) published on 7 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife had to go into care as her dementia was getting so bad that I, her husband, could no longer cope. She went into respite care for one week every month for several months at another care home but she then had to go into permanent care and she was offered a place in St Stephens. She and I have
never looked back - she is happy in there and she is safe and that safety is a great relief to me. The staff are wonderful and extremely caring and they all love the job they do which goes a very long way in the care home.

Reply from Melissa Lawerence, Marketing Coordintaor at St Stephens

Thank you so much for your very kind comment, it's nice to know that we have made a positive difference in both your lives - Best regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Malcolm W (Husband of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

5 Star accommodation, 5-star staff and management. St Stephens is spotless and the staff are very caring and attentive which is all a family can ask for when looking after their loved ones. Thank you so much for looking after my wife so well.

Reply from Melissa Lawerence, Marketing Coordintaor at St Stephens

Fantastic! We're really glad that you think highly of our care home and are very pleased with your response. Best regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Annie H (Wife of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at St Stephens care home for two years now.


The staff are so friendly they are wonderful to me and my husband.


Reply from Melissa Lawerence, Marketing Coordintaor at St Stephens

Thank you for your review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S R (Daughter of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with Mom's care. Staff are excellent and provide a first class service. The home is well managed and maintained., always clean and friendly. We now know Mom is being well cared for and the staff know exactly how to deal with her needs. Cannot fault St Stephens.

Reply from Melissa Lawerence, Marketing Coordintaor at St Stephens

Thank you for your review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Daphne S (Wife of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is excellent and what is especially good is that I am informed immediately if there are any health concerns and of action taken. This is much appreciated and I would like to thank all concerned.

Reply from Melissa Lawerence, Marketing Coordintaor at St Stephens

Wonderful comment, thank you very much for your feedback, we value your opinion- Best regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clifford P (Resident) assisted by family/friend published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well looked after. Treated well with dignity and respect at all times. Staff all very friendly and hard working and very quick to sort things out when needed.
Nothing was too much trouble.
Hard working staff in all departments. Thank you.

Reply from Dalbir Jangra, Head of Marketing and Communications at St Stephens

Hi Clifford,


Thank you for your kind review.


Best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.698)

Overview of Review Score

The Review Score of 9.7 (9.698) out of 10 for St Stephens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.698 for St Stephens is calculated as follows: ( (203 Excellents x 5) + (36 Goods x 4) + (9 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 255 Ratings = 4.698

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Stephens is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Top 20 Large Care Home Groups 2020

Recipient: Gold Care Homes

Date: Friday 28 Feb 2020 More details

The Most Outstanding Residential Care Management Team in the UK Award 2019

Recipient: Gold Care Homes

Date: Tuesday 03 Dec 2019 More details

Achievement and Improvement Award 2019

Recipient: Gold Care Homes

Date: Wednesday 27 Nov 2019 More details

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Jeannette

Jeannette Matthews

Job Title: Home Manager

Jeanette Matthews has over 20 years of experience in the care sector, particularly in dementia care. She has achieved a level 5 qualification in leadership and managing health and social care services and is recognised as a champion in Dementia studies by Worcestershire University.


Jeanette is driven by a profound passion for maintaining high standards of person-centred care for residents and their families. Her commitment is to ensure that St.


Stephens evokes a genuine sense of home away from home. Striving for excellence, Jeanette actively endorses motivational leadership and positive change, with the ultimate aim of enhancing the lives of residents by bringing joy, happiness, and fulfilment.