St Stephens

St Stephen's Terrace, Droitwich Road, Worcester WR3 7HU
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9.6 51 Reviews
  • St Stephens, Worcester
St Stephen's has an excellent reputation as a home with a friendly, welcoming atmosphere to everyone offering comfortable accommodation. Their aim is to ensure the residents feel at home, relaxed and safe in the knowledge that friendly and trained staff are on hand to provide any assistance needed. St Stephen's home specialises in complicated care such as Alzheimer’s, old age and physical disability and the staff are well equipped with looking after the most challenging cases.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about St Stephen's, the staff. Care workers are the heart of the business. St Stephen's Care Home has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents' home.

There is a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages are on offer.

Residents also benefit from:

-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En- Suite Facilities

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Care Provided by St Stephens

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Netty Matthews (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1999

Funding & Fees Guide for St Stephens

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,100
    • Self-Funded Residential Dementia Care £1,100 – £1,100
    • RESPITE Self-Funded Residential Care £1,100 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,100

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact St Stephens to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome anytime, but are kindly requested to avoid mealtimes as follows
    08:00-10:30
    12:30-13:30
    16:45-17:45


    Friends and family are welcome to dine with residents, and 24 hours notice is preferred to ensure the home can accommodate the request.


  • Parking

  • Free parking on site and nearby street parking available.


St Stephens Reviews (51)

Total of 51, showing 21-40
9.6

St Stephens has a Review Score of 9.6 (9.640) out of 10, based on 17 reviews in the last 2 years. Over all time St Stephens has 51 reviews.

Overall Experience

  • 31
  • 18
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Review from A F (Niece of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Stephens is where my aunt lives and has done for a little time now. For a long time she hasn't been settled and would often ask to leave and live elsewhere.
Recently that has changed, and I think that is down to the new management team that has come in and started to make big improvements within
the home, from educating staff to decor; well done, it's nice to see such a strong, approachable, honest management team. Keep up this hard work!
The home has been in hot water recently, but we, as a family, can see how much it has improved over the last couple of months.
The staff are brilliant, so caring and courteous, and the care is now fantastic. Well done, care team.
The food, what can I, say about the food - oh my days, it's amazing - shame its not available as a take-out option as I would be ordering daily.
My aunt is now happy at St Stephens, which in turn, makes us happy.

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Review from W N (Daughter of Resident) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff interaction is kind and respectful. I have been made to feel welcome; I can visit when I wish. Over the years, I have been listened to and dealt with promptly. I have seen so much love and kindness shown to my mum and other residents and compassion when people have felt stressed with their
confusion from dementia. I can't speak highly enough of the staff.

Reply from Bernadette Paulson, Home Manager at St Stephens

Thank you for your review and your kind words... I am very glad that your experience with St Stephens is very positive.


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Review from Linda H (Daughter of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with my mothers care. Staff are excellent, provide a first-class service. The home is well managed and is always clean and friendly. Nothing is too much trouble. Could not ask for better care for my mother.

Reply from Bernadette Paulson, Home Manager at St Stephens

Thank you for your review and your kind words; I am very glad that your experience with St Stephens is very positive.


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Review from T G (Daughter of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It’s the staff that make it special. At the heart of this place is the amazing carers! I should name names, but I’m afraid of missing someone out. I see kindness, dedication and genuine care from the folk who look after dad. Thank you! So good to see a refurbishment.

Reply from Bernadette Paulson, Home Manager at St Stephens

Thank you for your kind words, and I am so happy that you have taken the time to review the home and praise the care team.


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Review from Sandra P (Daughter of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father appears happy and content. The care he receives is appropriate for his needs. He is a sociable person and is pleased with the input given by staff members.

Reply from Bernadette Paulson, Home Manager at St Stephens

Thank you very much for taking the time to review St Stephens, and we are happy as a team that your Father is pleased with the care he receives.


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Review from Alison B (Daughter of Resident) published on 6 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well cared for. She has advanced Alzheimer's and is very confused. Staff are patient with her and very reassuring. The home smells pleasant and is very clean. There are plenty of activities for residents. I have been into a lot of care homes and this home is the only one I liked. The
staff are friendly and accommodating, patient and caring. I feel reassured leaving my mother in their care.

Reply from Sym Jaj, Senior Marketing Executive at St Stephens

Hi Alison, thank you for taking the time to leave us a review. We are so pleased to hear that you are satisfied with the care your mother is receiving and you are comfortable with trusting Gold Care Homes. Comments like yours are always such a wonderful boost for the team.


Wishing you well.


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Review from J C (Daughter of Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very well cared for. The staff are always pleasant, polite and welcoming.

Reply from Melissa Lawerence, Marketing Coordintaor at St Stephens

Great! Thank you for your review. We're pleased that your experience with us was pleasant, welcoming and polite.


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Review from L H (Daughter of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care home and staff are satisfactory. There have been a few issues which have been solved quickly.

Reply from Melissa Lawerence, Marketing Coordintaor at St Stephens

Thank you, we appreciate your very generous feedback - Best regards.


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Review from D T (Sister of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my sister at St Stephen's care home, I am very pleased with what I see, she is well looked after. The facilities are adequate and very easy for my sister to use.
I always comment that I would be very happy to use a similar home if I can find one near to my home address.
The staff
all deserve a special mention.

Reply from Melissa Lawerence, Marketing Coordintaor at St Stephens

Thank you for your very generous feedback. We're always keen to hear the opinions of our residents and relatives about our home, and gain ideas to help improve our home for the better, best regards.


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Review from Andy B (Husband of Resident) published on 7 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife had to go into care as her dementia was getting so bad that I, her husband, could no longer cope. She went into respite care for one week every month for several months at another care home but she then had to go into permanent care and she was offered a place in St Stephens. She and I have
never looked back - she is happy in there and she is safe and that safety is a great relief to me. The staff are wonderful and extremely caring and they all love the job they do which goes a very long way in the care home.

Reply from Melissa Lawerence, Marketing Coordintaor at St Stephens

Thank you so much for your very kind comment, it's nice to know that we have made a positive difference in both your lives - Best regards.


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Review from Malcolm W (Husband of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

5 Star accommodation, 5-star staff and management. St Stephens is spotless and the staff are very caring and attentive which is all a family can ask for when looking after their loved ones. Thank you so much for looking after my wife so well.

Reply from Melissa Lawerence, Marketing Coordintaor at St Stephens

Fantastic! We're really glad that you think highly of our care home and are very pleased with your response. Best regards


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Review from Annie H (Wife of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at St Stephens care home for two years now.


The staff are so friendly they are wonderful to me and my husband.


Reply from Melissa Lawerence, Marketing Coordintaor at St Stephens

Thank you for your review.


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Review from S R (Daughter of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with Mom's care. Staff are excellent and provide a first class service. The home is well managed and maintained., always clean and friendly. We now know Mom is being well cared for and the staff know exactly how to deal with her needs. Cannot fault St Stephens.

Reply from Melissa Lawerence, Marketing Coordintaor at St Stephens

Thank you for your review.


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Review from Daphne S (Wife of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is excellent and what is especially good is that I am informed immediately if there are any health concerns and of action taken. This is much appreciated and I would like to thank all concerned.

Reply from Melissa Lawerence, Marketing Coordintaor at St Stephens

Wonderful comment, thank you very much for your feedback, we value your opinion- Best regards.


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Review from Clifford P (Resident) assisted by family/friend published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well looked after. Treated well with dignity and respect at all times. Staff all very friendly and hard working and very quick to sort things out when needed.
Nothing was too much trouble.
Hard working staff in all departments. Thank you.

Reply from Dalbir Jangra, Head of Marketing and Communications at St Stephens

Hi Clifford,


Thank you for your kind review.


Best.


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Review from Valerie R (Daughter of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very kind and caring, helpful and friendly. That was after only a few hours of being there.

Reply from Dalbir Jangra, Head of Marketing and Communications at St Stephens

Hi Valerie,


Thank you for your kind review.


Best.


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Review from Linda M (Daughter of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care mum has received. The staff are so caring and helpful. Mum loves the Bingo!

Reply from Aleksandra Radko, Customer Relationship Manager at St Stephens

Hi Linda,
Thank you so much for taking the time to leave this excellent review. We are happy to hear that your mum likes it here and loves the Bingo.
We hope to see you at our ''Vintage Voices'' event on May 18th.
Best regards.


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Review from Gary P (Husband of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The introduction to St Stephens was very good. The staff were extremely welcoming and helpful. The care given to my wife is good and she seems to have settled in well.
They help her with her food and she is putting on weight which she needed. However, her clothes are still not all labelled with her
name and her clothes have gone missing at times.

Reply from Dalbir Jangra, Head of Marketing and Communications at St Stephens

Dear Gary,


Thank you for your kind words. Happy to hear your wife’s health has improved. I will discuss with the manager your recommendation regarding the labelling of clothes. Happy to hear any further areas you can recommend for improvement.


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Review from Andrew H (Son of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with care since Mum arrived. Good facilities and Mum is being looked after well. Staff are very knowledgeable and helpful. Feeling that the place is being run efficiently.

Reply from Dalbir Jangra, Head of Marketing and Communications at St Stephens

Hi Andrew,


Thank you for your kind words. Your comments are appreciated.


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Review from Martin J (Son of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Joined in with Wednesday afternoon bingo session. Everyone seemed to enjoy the game of bingo and the games team made everyone feel welcome.

Reply from Dalbir Jangra, Head of Marketing and Communications at St Stephens

Hi Martin,


Thank you for your review. Feel free to recommend any activities you would like introduced into the Care Home.


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Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for St Stephens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.640 for St Stephens is calculated as follows: ( (149 Excellents x 5) + (34 Goods x 4) + (7 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 197 Ratings = 4.64

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Stephens is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Apr 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

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Meet the Team (1)

Jeannette

Jeannette Matthews

Job Title: Home Manager

Jeanette Matthews has over 20 years of experience in the care sector, particularly in dementia care. She has achieved a level 5 qualification in leadership and managing health and social care services and is recognised as a champion in Dementia studies by Worcestershire University.


Jeanette is driven by a profound passion for maintaining high standards of person-centred care for residents and their families. Her commitment is to ensure that St.


Stephens evokes a genuine sense of home away from home. Striving for excellence, Jeanette actively endorses motivational leadership and positive change, with the ultimate aim of enhancing the lives of residents by bringing joy, happiness, and fulfilment.