St Stephens

St Stephen's Terrace, Droitwich Road, Worcester WR3 7HU
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9.6 51 Reviews
  • St Stephens, Worcester
St Stephen's has an excellent reputation as a home with a friendly, welcoming atmosphere to everyone offering comfortable accommodation. Their aim is to ensure the residents feel at home, relaxed and safe in the knowledge that friendly and trained staff are on hand to provide any assistance needed. St Stephen's home specialises in complicated care such as Alzheimer’s, old age and physical disability and the staff are well equipped with looking after the most challenging cases.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about St Stephen's, the staff. Care workers are the heart of the business. St Stephen's Care Home has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents' home.

There is a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages are on offer.

Residents also benefit from:

-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En- Suite Facilities

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Care Provided by St Stephens

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Netty Matthews (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1999

Funding & Fees Guide for St Stephens

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,100
    • Self-Funded Residential Dementia Care £1,100 – £1,100
    • RESPITE Self-Funded Residential Care £1,100 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,100

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact St Stephens to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome anytime, but are kindly requested to avoid mealtimes as follows
    08:00-10:30
    12:30-13:30
    16:45-17:45


    Friends and family are welcome to dine with residents, and 24 hours notice is preferred to ensure the home can accommodate the request.


  • Parking

  • Free parking on site and nearby street parking available.


St Stephens Reviews (51)

Total of 51, showing 41-51
9.6

St Stephens has a Review Score of 9.6 (9.640) out of 10, based on 17 reviews in the last 2 years. Over all time St Stephens has 51 reviews.

Overall Experience

  • 31
  • 18
  • 1
  • 0
  • 1

Date Published

51
3
6
17
34

Review from Marion W (Wife of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was very difficult for me to have to put my husband into care. He is so well looked after that myself and my children are pleased that I let him go. My husband likes the staff and the food.

Reply from Dalbir Jangra, Head of Marketing and Communications at St Stephens

Hi Marion,


Thank you for your kind review. Placing our loved ones into Care is a very difficult decision. At GCH we understand this and always try to be compassionate and offer the same level of care our residents would receive at home from loved ones.


Happy to hear your thoughts on how we can improve our service further.


Thanks.


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Review from Susan B (Cousin of Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin has had to move rooms and now sits looking at a brick wall and sink - not good. The home seems a happy, pleasant atmosphere. Staff are pleasant, friendly and helpful. He's had to take a smaller room now but he seems happy enough. He has a sink in the room but shares a communal toilet, which
he's not used to, but puts up with. He likes his privacy, being independent and being able to cook what he wants and drink when he wants to, so he has found this lifestyle hard.

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Review from Carol H (Daughter of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A new manager has just started and has some good ideas to improve the lives of residents. Always found staff approachable and caring.


Have discussed with the new manager, trips out for residents, activities.


No negative experiences so far.


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Review from S B (Granddaughter of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find my grandmother happy every time we visit. She always appears well looked after and the staff are always friendly.

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Review from Roger H (Son of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every member of staff at St Stephens with whom I have had contact has been loving, caring and dedicated and they have each contributed to making my mother's life as comfortable and as happy as possible.

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Review from Ian K (Son of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Both my parents are residents. Staff are mostly helpful and friendly, which I think is very good.


Rooms are small, especially my mother's (for the amount it costs per week). I wish she had a big enough room to get a wardrobe for her clothes, but it is not possible to have it as well as the 2 chairs

Mum and Dad sit on.


Most queries or problems are well handled. However, my wife asked me to say that she took some lights in for my mother about 4 weeks ago (decorative lights, my mother liked them at home). She has asked several times and I asked also, but have had no feedback on why the lights haven't been put up in Mum's room for her.


Food: I would like them to have more fresh vegetables or fruit juice perhaps, for vitamins.


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Review from P J (Son of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home appears to be run efficiently with caring staff. My mother is usually dressed nicely and is clean. Her room always looks well tended.

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Review from Timothy W (Son of Resident) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always caring, with time for the residents. Good atmosphere in the building.

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Review from Chris T (Daughter of Resident) published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely place, where dad is being taken care of with no worries for me or his family. Thank you all very much.

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Review from Victoria P (Daughter of Resident) published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and I have been very pleased with the care provided by St Stephens. Our mother is happy in this home, the staff are friendly and caring.
However, there have been issues with mums personal hygiene, hair needed washing, nails cutting and on occasions, her pad has not been changed.
Overall,
we are pleased with her care.

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Review from Mark (Son of Resident) published on 19 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Stephens have cared for my father for several years now, and in this time I have found the to be loving and caring towards him. He enjoys the food and has a lovely room. They have a thankless task on their hands but will always give 110% with a smile. Thank you St Stephens.

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Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for St Stephens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.640 for St Stephens is calculated as follows: ( (149 Excellents x 5) + (34 Goods x 4) + (7 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 197 Ratings = 4.64

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Stephens is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Apr 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

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Meet the Team (1)

Jeannette

Jeannette Matthews

Job Title: Home Manager

Jeanette Matthews has over 20 years of experience in the care sector, particularly in dementia care. She has achieved a level 5 qualification in leadership and managing health and social care services and is recognised as a champion in Dementia studies by Worcestershire University.


Jeanette is driven by a profound passion for maintaining high standards of person-centred care for residents and their families. Her commitment is to ensure that St.


Stephens evokes a genuine sense of home away from home. Striving for excellence, Jeanette actively endorses motivational leadership and positive change, with the ultimate aim of enhancing the lives of residents by bringing joy, happiness, and fulfilment.