Westmead Residential Care Home

Westmead Close, off Ledwych Road, Droitwich WR9 9LG
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9.8 67 Reviews
  • Westmead Residential Care Home, Droitwich
The variety of activities the residents enjoy at Westmead is very special. The home’s award-winning activities coordinator is passionate about researching residents’ life histories, to find out what matters to them, so she can organise activities that bring them joy.

And the group activities are just as special, from surprise ‘Magical Mystery Tours’ in the minibus, to trips to local attractions like the riverside at Worcester and local equestrian centre.

There’s so much going on inside the home, from animal visits, with everything from the winners of Crufts to rabbits and parrots. The local cadet band often perform in the home’s car park and there are regular performances from the residents’ favourite ukulele group.

Fellow residents from Sanctuary Care’s Ravenhurst home often pop in for games. And a local hairdresser also visits for regular appointments in the salon.

The community is embraced into life at Westmead, with a community breakfast morning every Monday (10am).

The home, which provides residential, dementia and pre-bookable respite care, has a wonderful warm, family feel.

With an excellent chef, the home-cooked food is delicious, with everything from roast dinners with all the trimmings to fish and chip Fridays and home baking.

The team are passionate about enriching the lives of their residents, supporting them to have a very active role to play in how their home is run. There are regular meetings to decide what activities they would like to enjoy. And they even take part in car boot sales in the home’s car park, helping out on the stalls.

Westmead has lots of cosy, welcoming spaces to relax with loved ones, who are welcome to visit at any time, and there are beautiful large gardens for summer gatherings.

And every day, even if they can't be there in person, families can see what their loved ones have been enjoying doing on Westmead’s private Facebook page.

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Care Provided by Westmead Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Taymar Phillips (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002

Funding & Fees Guide for Westmead Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,083
    • RESPITE Self-Funded Residential Care from £1,083

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1083 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Westmead Residential Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Wheelchair Access

Westmead Residential Care Home Reviews (67)

Total of 67, showing 1-20
9.8

Westmead Residential Care Home has a Review Score of 9.8 (9.796) out of 10, based on 19 reviews in the last 2 years. Over all time Westmead Residential Care Home has 67 reviews.

Overall Experience

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Review from M W (Relative of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been very impressed with the standard of care at Westmead; the staff all seem to genuinely care about the health and wellbeing of the residents, and our half sister has been well looked after. The food and activities are good too and she has been very happy here, which is a joy to see. We would
definitely recommend Westmead to anyone looking for a safe, comfortable and caring place for their relative.

Reply from Kate Yates, Communications and Content Specialist at Westmead Residential Care Home

Thank you so much for your thoughtful review. We're so happy to hear that your half sister has been so well cared for at Westmead, especially your comments about the food and activties. Your recommendation means so much and we will be sure to share your wonderful feedback with the home manager and her team, thank you.


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Review from S W (Relative of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever we visit, my half-sister always seems to be very happy and well-fed. The staff seem to be very caring and attentive. We receive information if she has a fall or anything similar, which is very reassuring.

Reply from Kate Yates, Communications and Content Specialist at Westmead Residential Care Home

Thank you so much for sharing your review of our team at Westmead. It's wonderful to hear that your half-sister is so happy and so well cared for. Keeping families informed is very important to us, so we're glad you feel reassured by our communication. Your kind words mean a lot to us, thank you.


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Review from H D (Daughter of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have full peace of mind knowing that my parents are getting the best of care at Westmead Residential Care Home. The staff always go the extra mile. They have both flourished due to the variety of activities and the care from the staff.

Reply from Kate Yates, Communications and Content Specialist at Westmead Residential Care Home

Thank you for your wonderful feedback about Westmead Residential Care Home. We're delighted to hear that your parents are thriving and enjoying the variety of experiences we offer. Our staff are passionate about going the extra mile for their residents and will be so grateful for your kind words of appreciation.


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Review from Michael L (Friend of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent home. Decor, cleanliness, general atmosphere. Lovely range of activities and brilliant activities coordinator. Garden is lovely - best I've seen in a care home. Much better than a similar type of care home I've seen in North-West England. All together a superior experience!

Reply from Kate Yates, Communications and Content Specialist at Westmead Residential Care Home

Thank you for your fantastic feedback for Westmead. We're so pleased to hear you've had such a positive experience and that the decor, cleanliness, and atmosphere stand out to you. It's wonderful to know you enjoyed the activities and appreciated the efforts of our brilliant activities coordinator, she is certainly very special. We take great pride in our garden and it's lovely to hear it's made such an impression. Your kind words mean so much and we will be sure to share them with the team, thank you.


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Review from C B (Daughter of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for the excellent care my mum received at Westmead. This was our first experience of respite and I was really worried but I was put at ease. I phoned after but never felt like I was hindering the staff and they always had time to talk and tell me what Mum had been doing.
I also loved the photos I received when we collected her.

Reply from Kate Yates, Communications and Content Specialist at Westmead Residential Care Home

Thank you so much for your heartfelt feedback. We're so glad we could make your first respite experience a positive one and help put your worries at ease. We're happy to hear you felt supported and informed throughout your mum's stay. It's wonderful that the photos brought a smile, and we hope to welcome you both back again soon.


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Review from D P (Husband of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are lucky to have found Westmead. Staff friendly, helpful and always cheerful, keen to help both residents and visitors. We were put at ease. Food was good and healthy, all usually eaten. Drinks being brought around on a regular basis. Rooms always clean and tidy. My wife went on trips on the minibus
local beauty spots. She enjoyed the fete and many activities, of which there are many. On visiting we sat out in the garden which is well maintained. We will use again in the future with apprehension. Thank you very much.

Reply from Kate Yates, Communications and Content Specialist at Westmead Residential Care Home

Thank you so much for your kind words. We're thrilled to hear that you and your wife had such a positive experience at Westmead. We look forward to welcoming you again in the future. Thank you for choosing us.


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Review from C S (Partner of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was on a week-long respite break. We were treated well and respectfully.
The staff were polite and friendly and helped my partner to settle despite a few initial teething problems. They dealt with challenges appropriately, and I was kept informed throughout the stay.
I would definitely
consider Westmead for future respite breaks.

Reply from Kate Yates, Communications and Content Specialist at Westmead Residential Care Home

Thank you for your review. We're glad to hear that your partner had a positive respite experience and look forward to welcoming you both back to Westmead in the future.


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Review from A F (Son of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother had a very pleasant time in Westmead for me to have a holiday. I had peace of mind knowing her needs were going to be well cared for.

Reply from Kate Yates, Communications and Content Specialist at Westmead Residential Care Home

We are delighted to hear you were able to enjoy your holiday knowing your mother was being cared for at Westmead, she is most welcome to join us again for respite in the future.


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Review from A P (Son of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and professional staff. Mum feels safe and cared for. Everybody has a smile and lots of activities for everyone.

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Review from Chantelle C (Granddaughter of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westmead is a wonderful place. The staff were amazing with my grandma always going above and beyond to help us with literally anything. Kate the entertainment organiser did a fantastic job at keeping everyone busy and entertained and it was so lovely to see her doing 1 to 1 with them as and when she
could. And Porche the manager was like no other. The staff treated grandma as if she were their own family member. Grandma was well and truly looked after here by an incredible team! And we could never thank them enough for everything they did for her and us as a family.

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Review from Sylvia B (Wife of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came here for respite care for a few days. The staff were really friendly and helpful and the facilities are very good. Food was tasty and he was given the option of eating in his room or in the dining room. He would be happy to stay here again.

Reply from Fae Doherty, Senior Marketing Officer at Westmead Residential Care Home

Thank you for your kind words for our home and team at Westmead Residential Care Home! It's wonderful to hear that your husband enjoyed his respite stay and that you were so pleased with the care and food. Best wishes, Fae


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Review from Susan P (Daughter of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit two to three times a week, I always find my mother clean and happy with her care. The activities are outsanding, a lot of thought goes into them. My mother seems well fed, there is always tea and coffee coming round. The staff are very friendly and very nice to my mum and me. I'm glad I chose
Westmead.

Reply from Lisa McCauley, Social media officer at Westmead Residential Care Home

Thank you for taking the time to leave a review. We are delighted to hear about your experience at Westmead and that your mother is happy and well cared for. We will pass your kind words on to the team. Best wishes.


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Review from Janet Y (Partner of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring staff. My husband couldn't be looked after anywhere else. All care excellent. Staff interact beautifully. Nothing too much trouble. He loves them all. And if he is happy we are.
Thank you all.

Reply from Lisa McCauley, Social media officer at Westmead Residential Care Home

Thank you for taking the time to write a review. We are pleased to hear you are happy with the care we provide for your husband. Thank you for your kind words. Best wishes.


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Review from Margaret F (Friend of Resident) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents treated with respect, kindness, and wonderful care.
So many activities to keep residents busy, mobile, and connected to the outside world.
Visits to museums, and stately homes.
Visits to markets and shopping centres.
Gentle walks along the river to see and hear the birds.
Visits by children
from local schools.
Concerts from local singing groups.
As well as pampering sessions for their well-being.
Quizzes to help with memory.
Art for joy and satisfaction.
All this and wonderful staff.

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Review from Karen B (Daughter of Resident) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum unfortunately could no longer be at home due to onset dementia and after several falls it was decided a home was the best place. I had heard from a few people about Westmead and thankfully the home's manager visited Mum in hospital and offered her a place there and then. She is still a little unsettled
but I know it will take time to adjust. But she has a better social life now thanks to one member of staff in particular arranging more daily events than she ever had. She's out and about in the mini bus with trips to a garden centre in Tewkesbury, ice creams at Church fields, sing along rides and much more. The entertainment and activities inside the home are brilliant. The care she is receiving is very good and when Mum is down she gets lots of hugs. The menu always looks good and the smells from the kitchen make your stomach rumble. Thank you all for looking after Mum.

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Review from J L (Daughter of Resident) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom from the minute she arrived was treated with kindness with love and support. She found it very difficult in the early days but every one of the staff from the top down, even the residents, helped to make her feel welcome. Her care was excellent, the carers spot and act on even the smallest issues
quickly and refer to medical staff if there is a need or deal with it themselves if they can. Communication was very good. She always said the food was excellent and also the laundry service.
The activities are amazing, from fun games to trips out to some amazing places with all abilities catered for. Mom loved going out for a coffee.
All the staff also take time to care for family members it can be quite upsetting but they have all supported me through the tough times which I will be forever grateful.
I am sure I made the best decision to place Mom at Westmead.

Reply from Fae Doherty, Senior Marketing Officer at Westmead Residential Care Home

Thank you so much for your wonderful review for Westmead Residential Care Home. It is so appreciated by our team, thank you. Best wishes.


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Review from Dave P (Son of Resident) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly of Westmead Residential Care Home.
Making the decision to place a parent in full time care and which home is an extremely difficult decision. After looking at many reviews and taking advice from friends, we visited several homes before settling on Westmead.
From the initial
visit and contact with several members of staff, it was apparent that the level of individual care is excellent. The staff are probably the most important aspect of any care home, and in the case of Westmead they are outstanding.
I can honestly say that since moving into Westmead, Mum's quality of life and general wellbeing has improved immensely.

Reply from Fae Doherty, Senior Marketing Officer at Westmead Residential Care Home

Thank you so much for your lovely review for Westmead Residential Care Home!


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Review from Deborah P (Cousin of Resident) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's cousin came to you in June. I visit her every week, can't praise the care she gets. She gets very upset when I leave, but I know any member of staff will take her off me to ease me leaving. I love the fact that there is so much going on, that she goes out regularly on the bus for trips.
Very
happy with her care.

Reply from Fae Doherty, Senior Marketing Officer at Westmead Residential Care Home

Thank you for taking the time to review our home. We are so pleased to hear how happy you are with your cousin-in-law's care at Westmead. Best wishes.


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Review from J C (Son of Resident) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice homely care home. The staff are very friendly and helpful. Residents have plenty of activities to take part in and also little trips too. Mum enjoys the garden and green house facilities. Thank you Westmead!

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Review from Ann R (Daughter of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 4 years and has received continuously fantastic care. The home is always welcoming and clean and smells nice with wonderful kind genuinely caring staff always cheerful and helpful. Not a grand stately home but much more importantly it feels like a happy place. My mum
is well looked after, comfortable and feels loved. Definitely recommend.

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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Westmead Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Westmead Residential Care Home is calculated as follows: ( (182 Excellents x 5) + (40 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 225 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westmead Residential Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (4)

Kate

Kate Lockwood

Job Title: Activities co-ordinator

Joined: 2020

Kate is our award-winning activities coordinator, who devotes so much time to getting to know exactly who her residents are as unique individuals and what they love to do, so she can organise bespoke activities which bring them so much joy.


Kate is truly outstanding and has recently won The Care Hero Award and the Outstanding Contribution to Health and Social Care in Worcestershire Award in the Worcestershire Health and Social Care Awards 2023.


Taymar

Taymar Phillips

Job Title: Home Manager

Joined: 2004

Taymar has worked with us at Westmead for nearly 20 years - first starting as a care assistant, then to a full-time team leader, deputy manager and now the home manager she is today.


Speaking of her role at Westmead Taymar said: "I really do enjoy what I do - it is so rewarding.
"Westmead is special to me as it is like my second home and family. I am very passionate and proud to be at Westmead."


Tina

Tina Quinn

Job Title: Administrator

Joined: 2000

Tina has been with us at Westmead for 23 years. She prides herself on always being there for our residents, their families and staff.


Tina says that what makes Westmead special is the longevity of the team - which shows how committed each and every staff member is to providing the very best care. It really does make Westmead a special place to be.


Geraldine

Geraldine Smith

Job Title: Housekeeping Assistant

Joined: 2017

Geraldine brings with her to Westmead a wealth of experience, spending over 30 years working in the care sector and has now been with us for over 5 years.


"I love being part of a team that cares for others regardless of their job role - staff, residents and their loved ones alike."


Frequently Asked Questions about Westmead Residential Care Home

What types of Care is Westmead Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westmead Residential Care Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Westmead Residential Care Home have?

There are 31 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Westmead Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Lift, Wheelchair Access, Gardens & Residents Kitchenette are some of the Facilities & Services.

How far is Westmead Residential Care Home to the centre of Droitwich?

0.3 mile(s) as the crow flies, distance by road may be significantly further.