Westmead Residential Care Home

Westmead Close, off Ledwych Road, Droitwich WR9 9LG
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9.8 68 Reviews
  • Westmead Residential Care Home, Droitwich
The variety of activities the residents enjoy at Westmead is very special. The home’s award-winning activities coordinator is passionate about researching residents’ life histories, to find out what matters to them, so she can organise activities that bring them joy.

And the group activities are just as special, from surprise ‘Magical Mystery Tours’ in the minibus, to trips to local attractions like the riverside at Worcester and local equestrian centre.

There’s so much going on inside the home, from animal visits, with everything from the winners of Crufts to rabbits and parrots. The local cadet band often perform in the home’s car park and there are regular performances from the residents’ favourite ukulele group.

Fellow residents from Sanctuary Care’s Ravenhurst home often pop in for games. And a local hairdresser also visits for regular appointments in the salon.

The community is embraced into life at Westmead, with a community breakfast morning every Monday (10am).

The home, which provides residential, dementia and pre-bookable respite care, has a wonderful warm, family feel.

With an excellent chef, the home-cooked food is delicious, with everything from roast dinners with all the trimmings to fish and chip Fridays and home baking.

The team are passionate about enriching the lives of their residents, supporting them to have a very active role to play in how their home is run. There are regular meetings to decide what activities they would like to enjoy. And they even take part in car boot sales in the home’s car park, helping out on the stalls.

Westmead has lots of cosy, welcoming spaces to relax with loved ones, who are welcome to visit at any time, and there are beautiful large gardens for summer gatherings.

And every day, even if they can't be there in person, families can see what their loved ones have been enjoying doing on Westmead’s private Facebook page.

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Care Provided by Westmead Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Taymar Phillips (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002

Funding & Fees Guide for Westmead Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,083
    • RESPITE Self-Funded Residential Care from £1,083

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1083 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Westmead Residential Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Wheelchair Access

Westmead Residential Care Home Reviews (68)

Total of 68, showing 41-60
9.8

Westmead Residential Care Home has a Review Score of 9.8 (9.793) out of 10, based on 20 reviews in the last 2 years. Over all time Westmead Residential Care Home has 68 reviews.

Overall Experience

  • 54
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Date Published

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Review from Lynn G (Daughter of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Before I decided on Westmead I did extensive research and ultimately made my decision on the staff, quality of care, surroundings and observations made when I visited. My mother has been a resident for 3 years now, and whilst her condition is degenerating, I have absolutely no concerns that she is in
the best care with a team of professionals, and importantly a team that has longevity.

Reply from Fae Doherty, Marketing Officer at Westmead Residential Care Home

Dear Lynn, thank you for your feedback. It is good to hear that you have peace of mind knowing that your mother is well cared for here with us at Westmead. I will be sure to pass your kind words onto the team. Best wishes, Fae.


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Review from Diane T (Daughter of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother age 101 has been bedridden for 6 months and the care and compassion shown to her have been exemplary. Kindness is always apparent in this care home and that is beyond price.

Reply from Fae Doherty, Marketing Officer at Westmead Residential Care Home

Dear Diane, thank you for your kind words about Westmead. Your feedback is truly invaluable to our team, so I will be sure to pass your comments onto Michelle and the team. Best wishes, Fae


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Review from Michael G (Respite Resident) assisted by family/friend published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attentive staff. Excellent care. Very good food. One week's respite care. Will be happy to go again.

Reply from Fae Doherty, Marketing Officer at Westmead Residential Care Home

Dear Michael, thank you so much for your feedback. It is so wonderful to hear how much you enjoyed your time with us at Westmead - I am sure our staff would be more than happy to welcome you again at any time. I will pass your kind words onto Michelle and the team. Best wishes, Fae


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Review from P I (Daughter of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very pleased with my mum's care. The staff create a cheerful atmosphere and keep the residents busy with entertainment and according to mum, the food is very good too.
We are more than satisfied with the care and the staff are very approachable.

Reply from Fae Doherty, Marketing Officer at Westmead Residential Care Home

Thank you so much for your feedback, it really is invaluable to us. It is wonderful to hear how happy you are with your mum's care. I will be sure to pass your kind words onto Michelle and the team at Westmead. Best wishes, Fae


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Review from Jean M (Wife of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every care is taken of my husband. He is happy. The staff are all kind to him and patient. His clothes are carefully laundered and he always appears clean and smart. He enjoys his food.

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Review from Michael O (Son of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both family, friends and mother are very happy with all that the staff do in their care. Kind, caring, helpful.

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Review from Heather S (Daughter of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since February 2017 and her care has been exemplary. She is at peace content and happy in her in her "new home". During this time I have got to know the staff well and trust them in all aspects of her care. My 94-year-old father who visits his wife frequently with me always
feels she has the best possible care and attention. I can only sincerely thank all the staff at Westmead.

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Review from Neil H (Son of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good overall service. Care excellent.

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Review from Dulcie J (Resident) assisted by family/friend published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

They need to come and see for themselves to see whether it is suitable or not.


The home is short-staffed almost all the time and this impacts on the level of service provided.


Reply from Kate Yates, Senior PR Officer at Westmead Residential Care Home

Home manager said: “I am really saddened to read your review as this is the first time you have mentioned that there are areas where you feel we are falling short. We do have the correct number of care staff to look after our residents so I am surprised to read this and will obviously come and see you to chat through any concerns you have in person.”


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Review from Ann C (Wife of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean and well decorated. The atmosphere is very welcoming and friendly and you are made to feel part of an extended family. Nothing is too much trouble and the care given is second to none. You are kept informed of your loved one's health and are made to feel part of the team.

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Review from David A (Son of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westmead is a clean, comfortable and safe home that has provided compassionate care for my dad at the time in his life when this was needed. This is his home and the caring staff are his extended family.

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Review from Rosalind H (Daughter of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident at Westmead for 3 years. She has always been treated with respect and her views have always been listened to. She is always clean and well presented. I feel confident leaving her in their care.

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Review from K P (Granddaughter of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care is good.
Staff friendly.
Improvement suggestion; hand sanitizer at entrance and throughout building. Did appear for a period when on lock down earlier this year when mentioned to staff but has not been seen since.

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Review from Elsie T (Resident) assisted by family/friend published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Westmead gives us good food, drinks, good health and security measures and a wide-ranging list of activities. Staff and carers are friendly and helpful and I appreciate being looked after 24 hours a day.

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Review from Jacqui H (Daughter of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been here since September. The staff are caring and attentive however some problems with getting her clothes back. This has now been sorted.

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Review from David M (Son-in-law of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just to say my mother-in-law was very happy here and enjoyed her time in the home right up until she passed away. A big thank you to management and the caring staff.

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Review from J A M (Daughter of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always polite and friendly. Mom has always been very content here! Her wishes are always respected.

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Review from Keith L (Son-in-law of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my mother-in-law at Westmead for nearly a year now. I have nothing but praise for all of the staff, from the manager, the carers and everyone else who works there. The staff are always cheerful and nothing is too much trouble for them. Despite early stages of dementia, my mother-in-law
is very happy there. She does not always want to be involved in group activities but has formed a very good friendship with another lady resident. In my opinion, the manager deserves a special mention.

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Review from John W (Son of Resident) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of service overall is excellent.

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Review from Tony L (Son of Resident) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recommend this home to anybody who have any relatives needing to go in a home it is first class. The staff are very helpful, parking is very good. They put on music for the ones that don't watch television, they have a sing-a-long in a different room. I was there on Sunday morning they were doing
a first aid course.

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Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Westmead Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for Westmead Residential Care Home is calculated as follows: ( (191 Excellents x 5) + (43 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 237 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westmead Residential Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (4)

Kate

Kate Lockwood

Job Title: Activities co-ordinator

Joined: 2020

Kate is our award-winning activities coordinator, who devotes so much time to getting to know exactly who her residents are as unique individuals and what they love to do, so she can organise bespoke activities which bring them so much joy.


Kate is truly outstanding and has recently won The Care Hero Award and the Outstanding Contribution to Health and Social Care in Worcestershire Award in the Worcestershire Health and Social Care Awards 2023.


Taymar

Taymar Phillips

Job Title: Home Manager

Joined: 2004

Taymar has worked with us at Westmead for nearly 20 years - first starting as a care assistant, then to a full-time team leader, deputy manager and now the home manager she is today.


Speaking of her role at Westmead Taymar said: "I really do enjoy what I do - it is so rewarding.
"Westmead is special to me as it is like my second home and family. I am very passionate and proud to be at Westmead."


Tina

Tina Quinn

Job Title: Administrator

Joined: 2000

Tina has been with us at Westmead for 23 years. She prides herself on always being there for our residents, their families and staff.


Tina says that what makes Westmead special is the longevity of the team - which shows how committed each and every staff member is to providing the very best care. It really does make Westmead a special place to be.


Geraldine

Geraldine Smith

Job Title: Housekeeping Assistant

Joined: 2017

Geraldine brings with her to Westmead a wealth of experience, spending over 30 years working in the care sector and has now been with us for over 5 years.


"I love being part of a team that cares for others regardless of their job role - staff, residents and their loved ones alike."