Willow Bank House Residential Home

Tilesford Park, Throckmorton, Pershore WR10 2LA
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9.9 52 Reviews
  • Willow Bank House Residential Home, Pershore
Willow Bank House is set in a rural location, close to the market town of Pershore and offers quality care in luxurious surroundings.

Willow Bank prides itself on giving residents freedom to maintain a good quality of life under watchful care, for those who otherwise would be forced to live within lifestyle constraints.

The purpose-built home presents a clean and secure environment to accommodate the needs of all individuals. There are several communal areas for the residents to choose from, dependent on their mood, and two additional wings which are suitable for high dependent clients who are more comfortable in smaller groups.

A daily activities programme is designed to encourage residents to engage in social activities or hobbies to stimulate both body and mind. Community involvement is also encouraged, with regular visits from a variety of organisations in the area.

An experienced kitchen team at Willow Bank are dedicated to providing nutritious and enjoyable meals for all residents, adapting to preferences and requirements. The ingredients are locally sourced allowing meals to be produced each day using fresh ingredients.

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Care Provided by Willow Bank House Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Korsakoff Syndrome
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Carole Hall (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (63)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Willow Bank House Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250
  • (these prices are only a guideline, please contact Willow Bank House Residential Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Willow Bank House Residential Home Reviews (52)

Total of 52, showing 1-20
9.9

Willow Bank House Residential Home has a Review Score of 9.9 (9.879) out of 10, based on 26 reviews in the last 2 years. Over all time Willow Bank House Residential Home has 52 reviews.

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Review from K L (Daughter of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a long term resident (5 years this February) at Willowbank. She has vascular dementia and her condition has progressed as would be expected. What has been consistent over this time is the kind, respectful and caring support she has received from all Willowbank carers and ancillary staff.
Within a secure environment, residents are given as much freedom as is possible to move around the home and to make their own choices. There is a regular programme of activities within the main lounge and there always seems to be something entertaining happening on my weekly visits to Mum. Family engagement is always encouraged and managers and staff make themselves available for any questions and regular review meetings. The home is bright and cheerful and well maintained. Most importantly the home has as its backbone a really dedicated Manager, Deputy, Head of Care and Team Leaders who have my respect.

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Review from Julie G (Daughter of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Accompanied mum to the monthly Dementia Cafe run at Willow Bank House. As usual it was lovely. Mum really enjoyed the homemade biscuits. Lovely talking to other residents and relatives. Then went to main lounge to listen to entertainment. Mum really enjoys singing along to the songs.

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Review from Jackie S (Daughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Willow Bank since September 2023. Staff are really caring to mum and really take care of her. Mum has settled in really well and I know she's safe. Always made welcome when I visited Mum.

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Review from Rebecca L (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Willowbank care team are more than just a team of carers, they are extended family members who give my mom the best possible life living with Alzheimer's... My mom is given respect, love, dignity and understanding. I cannot fault the Willowbank team, they are all the best! Thank you from the bottom
of my heart for all you do for my mom, even supporting my dad as he copes without her.

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Review from C L (Daughter of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We've always been happy with the care provided by Willow Bank.
The staff are kind and very helpful with any concerns we may or may not have at the time.

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Review from J L (Daughter of Resident) published on 2 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always welcoming. We recently lost our dad who loved to visit Mum at Willowbank. Myself and my sister appreciated the kindness shown to Dad and ourselves. The care shown to Mum is wonderful and we always have good feedback when we visit and call.

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Review from Sarah G (Daughter of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here at Willow Bank care home for 18 months.
All the staff are absolutely wonderful. They go above and beyond to help my mom and even myself and my father.
Their kindness and caring attitude shines through making my mom smile every day.
The home is always clean and the
food smells delicious.
They're always able to answer any questions we may have with empathy and love.
There is a good continuity with regular and familiar staff.
The activities are wonderful, there's always something happening such as magicians, trips out, singers, animal visits and so much more.
I know my mom is safe and cared for at Willow Bank care home.
They are all wonderful!

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Review from Kelly R (Daughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is now thriving at Willowbank Care Home (she has been a resident for 3 years), and I truly believe this is due to the care, hard work and dedication of their wonderful team. She has integrated beautifully, making friends with both the other residents and staff alike. She particularly enjoys
the various music activities they plan regularly and it's heartwarming to see her living well with dementia. I wouldn't hesitate to recommend this specialist dementia care home to anyone looking for quality care for their loved ones. Thank you, Willowbank Team, for taking such amazing care of my mum!

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Review from Mandy B (Wife of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how grateful I am to Willow Bank the staff are unbelievably the best I could ever wish for to look after my husband. They are professional, hard-working, kind, caring and that is all of them from the office staff to the kitchen to domestic to carers they have done so much for my husband,
they are his family, and they are the ones he wants to be with, they are the ones he feels safe with, they are the ones he smiles at. I can see when I go there that they all do their best and go that extra mile even if it's just to hold a resident's hand while they are upset or scared. They are always doing things to make it as enjoyable as they can for them including craft days, hairdressers, games, singers, comedians and days out and other events, in fact, they have a better social life than me. I love going to see my husband there. I can say wholeheartedly I would never want him to go anywhere else.

Reply from Carole Hall, Registered Manager at Willow Bank House Residential Home

Thank you so much for your kind words, your husband is a pleasure to look after and it is a privilege to be a part of his life.


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Review from Pauline H (Wife of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would recommend Willow Bank as an excellent care home for someone with dementia needs. The carers and other staff are pleasant, polite and present a happy environment for the residents. The chefs provide wonderful food and the cleanliness is very good. Lots of entertainment for all to enjoy.

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Review from J W (Daughter of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Willow Bank for the past three years. I cannot praise the staff enough, they are all exceptional. I am always fully informed regarding her care, and any questions I have are always answered fully. The atmosphere at Willow Bank is very happy, with music playing and lots of activities
going on, but also quiet areas for people who like a slower pace,
Dementia cafe is great to meet other families.

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Review from A B (Daughter of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum seems very happy here. She has been a resident for 2 years. The staff are very caring and attend to her every need, They are also very approachable if there is an issue. Housekeeping is very good. Her room is kept clean and the home is very pleasantly decorated. However, maybe her room could
do with a lick of paint. She enjoys the frequent musical activities.

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Review from Lena S (Daughter of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's care has been excellent. Staff are all very friendly and take the time to get to know residents. Dad is happy living here and feels safe and well looked after. Lots of activities, singing and dancing are on offer. We recently had a family party for a big birthday for Dad and the staff were
very accommodating and helpful with this - we all had a lovely time.
I would certainly recommend Willow Bank as a lovely home with excellent staff and in such a peaceful setting.

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Review from J L (Wife of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Willow Bank since June 2024. The staff are very approachable and have taken time to get to know my husband and the challenges he presents. This is a well-run home which is kept clean and tidy. I had my reservations about placing my husband here but all my worries have been allayed
having seen how well cared for he is. I would recommend this home without hesitation.

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Review from K A (Daughter-in-law of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Relative looks really clean, tidy and happy since coming into Willow Bank. I've known him for over 30 years and this is the most calm and contented he has been in the last 4 years. He displays no anger or anxiety which he had been doing. All staff are very caring with him and he likes them all.

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Review from F L (Partner of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with care. Staff very amenable and helpful, and kind to residents.

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Review from D W (Husband of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A well run residential home. Very clean and tidy. Caring helpful staff.

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Review from Catherine B (Daughter of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are efficient, empathetic and extremely patient. They respond in a professional yet personal manner. Staff are maintaining the dignity of the residents to the best of their ability. The facility is clean, functional and supports current research with visually stimulating environments that strengthen
memories and connections for the residents. The food is nutritious, varied and of good quality.

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Review from C D (Son of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Willow Bank for the past 3 months. Her care has been outstanding throughout this period. Thank you so much for your continued support to my mother's family.

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Review from L G (Son of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Willow Bank since September 2023. She settled in well from day one. The staff have always been so helpful and accommodating that they will do anything to help, also they are willing to talk things through.

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Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for Willow Bank House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.879 for Willow Bank House Residential Home is calculated as follows: ( (272 Excellents x 5) + (33 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 307 Ratings = 4.879

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willow Bank House Residential Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Carole

Carole Hall

Job Title: Registered Manager

Joined: 2018

Carole has worked in care for 30 years, starting her career at Worcester County Council as a domiciliary care assistant, then moving to Sanctuary. At Sanctuary, she started as a Care Assistant and worked her way up to the Home Manager position. Carole has achieved her NVQ 5 and Leadership in Dementia Qualification with Worcester University.
Carole has two grown up children, one of whom lives in Canada and she has just been made a Grandmother for the second time. Her hobbies include walking, reading and family days out.


Frequently Asked Questions about Willow Bank House Residential Home

What types of Care is Willow Bank House Residential Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willow Bank House Residential Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Willow Bank House Residential Home have?

There are 63 Single Rooms.

What are the Facilities & Services at Willow Bank House Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willow Bank House Residential Home to the centre of Pershore?

2.5 mile(s) as the crow flies, distance by road may be significantly further.