Willow Bank House Residential Home

Tilesford Park, Throckmorton, Pershore WR10 2LA
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9.9 56 Reviews
  • Willow Bank House Residential Home, Pershore
Willow Bank House is set in a rural location, close to the market town of Pershore and offers quality care in luxurious surroundings.

Willow Bank prides itself on giving residents freedom to maintain a good quality of life under watchful care, for those who otherwise would be forced to live within lifestyle constraints.

The purpose-built home presents a clean and secure environment to accommodate the needs of all individuals. There are several communal areas for the residents to choose from, dependent on their mood, and two additional wings which are suitable for high dependent clients who are more comfortable in smaller groups.

A daily activities programme is designed to encourage residents to engage in social activities or hobbies to stimulate both body and mind. Community involvement is also encouraged, with regular visits from a variety of organisations in the area.

An experienced kitchen team at Willow Bank are dedicated to providing nutritious and enjoyable meals for all residents, adapting to preferences and requirements. The ingredients are locally sourced allowing meals to be produced each day using fresh ingredients.

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Care Provided by Willow Bank House Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Korsakoff Syndrome
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Carole Hall (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (63)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Willow Bank House Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250
  • (these prices are only a guideline, please contact Willow Bank House Residential Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Willow Bank House Residential Home Reviews (56)

Total of 56, showing 21-40
9.9

Willow Bank House Residential Home has a Review Score of 9.9 (9.893) out of 10, based on 30 reviews in the last 2 years. Over all time Willow Bank House Residential Home has 56 reviews.

Overall Experience

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Review from D W (Husband of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A well run residential home. Very clean and tidy. Caring helpful staff.

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Review from Catherine B (Daughter of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are efficient, empathetic and extremely patient. They respond in a professional yet personal manner. Staff are maintaining the dignity of the residents to the best of their ability. The facility is clean, functional and supports current research with visually stimulating environments that strengthen
memories and connections for the residents. The food is nutritious, varied and of good quality.

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Review from C D (Son of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Willow Bank for the past 3 months. Her care has been outstanding throughout this period. Thank you so much for your continued support to my mother's family.

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Review from L G (Son of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Willow Bank since September 2023. She settled in well from day one. The staff have always been so helpful and accommodating that they will do anything to help, also they are willing to talk things through.

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Review from K M (Daughter of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Willow Bank for 8 years and during that time her dementia has obviously got worse. Every step of the way Willow Bank staff have shown absolute care and attention to her changing needs. I know my mom couldn't be better looked after and I am so pleased we found Willow Bank.

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Review from J M (Daughter-in-law of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It has been a reassuring time knowing that my mother-in-law's best interests are now being met. She has improved since being at Willowbank.

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Review from Wendy J (Cousin of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I make a weekly visit and I am always welcomed to Willow Bank, my visits to see my cousin are never at the same time. It is always clean everywhere I go. All staff are friendly and helpful. My cousin suffers from dementia and is in the very best place, thanks to everyone there.

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Review from Trevor P (Husband of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Willow Bank for over 3 months with alziemers dementia which is advanced. The home caters for her every need and is treated with dignity and compassion. Equally, I am kept 'in the loop' regarding her care and condition. Highly recommended.

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Review from Iain M (Son of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is looked after really well and in her own little world she seems very happy. The home is happy for her to eat what she wants at the time whether it be a proper meal or finger snacks.
She likes her room and is very comfortable in it.

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Review from M V (Son of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care plan to be filled out thoroughly and the manager was extremely helpful and showed empathy.

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Review from emily l (Granddaughter of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been a resident for one and a half years now, I can highly recommend this care home. All rooms are light and airy, the overall appearance inside is neat and tidy, and most importantly the care that they afford my grandmother is amazing. She always looks well cared for. I live 2 hours
away so I rely on the team at Willowbank to keep me informed. I'm very happy that we found Willowbank!

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Review from S S (Daughter of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a special home. The staff are caring, kind and totally there for their residents. It is a person-centred approach and they are all on board with that message. I am extremely grateful to all the team for seeing Mum through a crisis month; keeping her spirit up and engaging her in the community
within the home. Thank you.

Reply from Carole Hall, Registered Manager at Willow Bank House Residential Home

Thank you for your kind words. I hope Mum remains well and happy.


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Review from Denise H (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went into Willowbank in February this year. The staff and management are hard-working and friendly. She always looks happy and well cared for. She loves the food and has even put on weight. I would definitely recommend Willow Bank to anyone looking for a care home for a loved one.

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Review from D M (Niece of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend the home and staff enough! The staff are so kind, friendly, informative and extremely caring for my aunt. I live approximately 2 hours away from the home so my visits are periodic. I rely totally on the staff caring for my aunt and keeping me informed. The staff are wonderful such
a marvellous home. My aunt and I are blessed.

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Review from Abbie H (Granddaughter of Resident) published on 2 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care being provided for my grandfather. The staff keep me updated about everything. If I have any concerns or queries the staff are more than happy to help. The home is very clean and comfortable. Being a Senior Carer myself I can honestly say this is one of the best nursing
homes I have ever seen.

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Review from C T (Daughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is very happy here which makes us happy.

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Review from Sarah G (Daughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother always looks clean and well cared for. She says how happy she is and how lovely the staff are. Today is her 90th birthday and she is having a lovely day being spoilt and they are making her a cake.

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Review from Deborah C (Daughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Willow Bank clean, a very friendly atmosphere, staff are very helpful, most importantly mum is very well cared for on all levels, she is always clean well nourished and happy in her surroundings. The staff always update me with any changes to mums care, I feel the staff all love
my mum and I would highly recommend it here.

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Review from Julia S (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well cared for at Willow Bank House and feels happy there. She is safe 24/7. She has her own room which has lots of personal items around her. During the covid restrictions, the staff all took extra care with testing and followed all government guidelines. My mother is much better living
at Willow Bank House than remaining on her own.

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Review from Sharon C (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been well looked after during her time at Willow Bank House. The covid situation has been extremely tough but we have been kept well informed.

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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Willow Bank House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for Willow Bank House Residential Home is calculated as follows: ( (319 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 355 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willow Bank House Residential Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Carole

Carole Hall

Job Title: Registered Manager

Joined: 2018

Carole has worked in care for 30 years, starting her career at Worcester County Council as a domiciliary care assistant, then moving to Sanctuary. At Sanctuary, she started as a Care Assistant and worked her way up to the Home Manager position. Carole has achieved her NVQ 5 and Leadership in Dementia Qualification with Worcester University.
Carole has two grown up children, one of whom lives in Canada and she has just been made a Grandmother for the second time. Her hobbies include walking, reading and family days out.