Willow Bank House Residential Home

Tilesford Park, Throckmorton, Pershore WR10 2LA
Submit a Review
9.9 52 Reviews
  • Willow Bank House Residential Home, Pershore
Willow Bank House is set in a rural location, close to the market town of Pershore and offers quality care in luxurious surroundings.

Willow Bank prides itself on giving residents freedom to maintain a good quality of life under watchful care, for those who otherwise would be forced to live within lifestyle constraints.

The purpose-built home presents a clean and secure environment to accommodate the needs of all individuals. There are several communal areas for the residents to choose from, dependent on their mood, and two additional wings which are suitable for high dependent clients who are more comfortable in smaller groups.

A daily activities programme is designed to encourage residents to engage in social activities or hobbies to stimulate both body and mind. Community involvement is also encouraged, with regular visits from a variety of organisations in the area.

An experienced kitchen team at Willow Bank are dedicated to providing nutritious and enjoyable meals for all residents, adapting to preferences and requirements. The ingredients are locally sourced allowing meals to be produced each day using fresh ingredients.

Show Willow Bank House Residential Home on the Map

Care Provided by Willow Bank House Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Korsakoff Syndrome
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Carole Hall (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (63)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Willow Bank House Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250
  • (these prices are only a guideline, please contact Willow Bank House Residential Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Willow Bank House Residential Home Reviews (52)

Total of 52, showing 41-52
9.9

Willow Bank House Residential Home has a Review Score of 9.9 (9.879) out of 10, based on 26 reviews in the last 2 years. Over all time Willow Bank House Residential Home has 52 reviews.

Overall Experience

  • 41
  • 10
  • 1
  • 0
  • 0

Date Published

52
9
16
26
26

Review from L O (Niece of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited many care homes with different members of my family. This care home is excellent in all aspects. My uncle is well looked after, both in his personal needs and mobility needs. Nothing is too much trouble for any members of staff. When leaving my uncle it is always with the knowledge that
he is safe, well looked after and that all his needs are being met.

Reply from Liana Birkett, Director at Willow Bank House Residential Home

Thanks for taking the time to review Willow Bank. We are so pleased with your comments and have passed them on to the team there. Thanks again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W (Son-in-law of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Recent changes within the home ie managerial, have improved standards considerably. The whole outlook of the home has changed very much for the better. New ideas, new decorations, lots of motivation.
Most importantly, my mother-in-law is happy and well looked after.

Reply from Liana Birkett, Director at Willow Bank House Residential Home

Thank you for taking the time to review our service and thank you for your understanding and your patience during the transitional period we had. We are so glad your mother-in-law is happy at Willow Bank.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anthony G (Brother of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was in hospital for eight months and was diagnosed with dementia. He moved into Willow Bank three months ago. He is settled and content with his care and surroundings. Willow Bank is bright, light and with very pleasant decor. The rooms are very nice, more like a hotel. The staff are very
helpful. I am happy my brother is receiving good care and assistance.

Reply from Liana Birkett, Director at Willow Bank House Residential Home

Thank you very much for taking the time to review us. We are so pleased that your brother is happy at Willow Bank.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R C (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been there for just over 2 years and has been very happy there, as a matter of fact, she is looking better than when at her home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Yvonne H (Sister-in-law of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today was the opening of the dementia café. It was a lovely event. Willow Bank has changed beyond all expectations. Staff are so lovely and approachable and morale seems to be very high.

Reply from Liana Birkett, Director at Willow Bank House Residential Home

Thank you for taking the time to review Willow Bank. We are so glad you enjoyed the event and that you find the service to be much improved. We have an excellent staff team there!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer H (Granddaughter of Resident) published on 4 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has recently moved here and its a lovely nursing home in a beautiful setting. All the staff are friendly and welcoming. My Grandad really enjoys the entertainment they put on for him, he's always in the lounge when I visit him, we've noticed a real change in him being here. His weight was
a concern but he's now happily eating and gaining weight which is better for him. I thank all the staff and management there as they really do take care of him and it's lovely how all the staff know all the residents.

Reply from Liana Birkett, Director at Willow Bank House Residential Home

Thanks very much for taking the time to review our care home. We are so glad your grandad is settled in and enjoying living here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W (Wife of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 28 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit Mum there is always a warm and friendly welcome from the kind and caring staff. Mum is content and the environment is pleasant with a variety of interesting activities for those who wish to take part.

Reply from Liana Birkett, Director at Willow Bank House Residential Home

Many thanks for taking the time to review our service. Kind regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

While there is much improvement at Willow Bank over the last few months example laundry, food and activities and cleanliness seem better at times. Management and staff are very approachable and friendly but at times feel the care team lacks some understanding of the resident's needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colin (Son of Resident) published on 15 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After a few very challenging months Willow Bank has undergone a complete change since the new management has taken over. The ambience of the home has improved considerably, staff and residents alike seem much happier and more relaxed. There has been hardly any staff turnover which is good for morale
amongst residents and relatives.
The staff are kind, caring and considerate, knowing and understanding each individual residents needs, likes and dislikes. The laundry has improved considerably with my mum having all her own clothes returned to her room after each wash. The food is excellent with plenty of choices, good sized portions and individual needs catered for. Good variety of entertainment.

Reply from Liana Birkett, Director at Willow Bank House Residential Home

Thanks for taking the time to review Willow Bank. We are so glad your mum is happy here and thank you for being patient with us during this period of transition.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen C (Daughter of Resident) published on 30 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would without reservation recommend Willow Bank Care Home. Their understanding of dementia care is second to none. All staff are kind, patient and very understanding of their residents be it a good day or bad day for the individual resident. Staff are very approachable, helpful and became friends
to me during my many visits to a close family member. I was always made welcome on my visits and got to know other residents there so it was like having a second family.
Staff at Willow Bank Care Home work hard and are obviously dedicated to their work.


Laundry services are excellent and rooms are cleaned daily. Residents are free to choose their daily attire and also whether or not to join in activities, there is no pressure for them to gather in the same room. All staff made the effort to hold conversations with the residents and again this reinforced the kindness I saw during my visits.


I would like to thank all staff at Willow Bank Care home for the love and care they give.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison D (Daughter of Resident) published on 15 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Best care home I have been in. The love and care my farther receives from all the staff is second to none. Very high standards. Entertainment very good. Could not wish for a better place for my farther, he is very happy there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for Willow Bank House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.879 for Willow Bank House Residential Home is calculated as follows: ( (272 Excellents x 5) + (33 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 307 Ratings = 4.879

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willow Bank House Residential Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Carole

Carole Hall

Job Title: Registered Manager

Joined: 2018

Carole has worked in care for 30 years, starting her career at Worcester County Council as a domiciliary care assistant, then moving to Sanctuary. At Sanctuary, she started as a Care Assistant and worked her way up to the Home Manager position. Carole has achieved her NVQ 5 and Leadership in Dementia Qualification with Worcester University.
Carole has two grown up children, one of whom lives in Canada and she has just been made a Grandmother for the second time. Her hobbies include walking, reading and family days out.