Nightingales of Kidderminster

Wolverley Court, Wolverley Road, Wolverley, Kidderminster DY10 3RP
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8.2 12 Reviews
  • Nightingales of Kidderminster, Kidderminster
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Care Provided by Nightingales of Kidderminster

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Samantha Wilkins
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006

Funding & Fees Guide for Nightingales of Kidderminster

  • Weekly Charges per Person
    • Self-Funded Residential Care £965 – £1,100
    • RESPITE Self-Funded Residential Care £975 – £975
  • (these prices are only a guideline, please contact Nightingales of Kidderminster to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample parking available


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Nightingales of Kidderminster Reviews (12)

8.2

Nightingales of Kidderminster has a Review Score of 8.2 (8.217) out of 10, based on 1 reviews in the last 2 years. Over all time Nightingales of Kidderminster has 12 reviews.

Overall Experience

  • 10
  • 2
  • 0
  • 0
  • 0

Date Published

12
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0
1
11

Review from Rob P (Son of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was extremely happy in Nightingales for his 2-year stay. He was made to feel extremely welcome and very well looked after. Every member of staff we came into contact with was friendly, helpful and 100% professional. There was never a time when we were worried that the home didn't have my dad's
best interests at heart. My dad called Nightingale's his hotel and I can see why!

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Review from B B (Daughter of Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom thoroughly enjoyed her stay. She had absolutely no complaints. She particularly said the carers could not do enough for her and the food was like a home-cooked meal. She would definitely stay again. My own experience is also a very positive one. Everything was sorted for mom's arrival and all
the staff were brilliant. Can't praise the home enough.

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Review from Sue G (Daughter of Resident) published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely friendly and helpful. Mom has been looked after so well and is happier in herself. She has made great progress also in her mobility. We like how mom is able to be as independent as possible. Mom said she'd like more activities.

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Review from John C (Nephew of Resident) published on 11 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate Nightingales highly enough. It is truly a rare find and having viewed many alternatives, was the obvious choice as the perfect home for my aunt. Over the three years she has lived here we have witnessed countless acts of kindness and genuine care towards the residents. Their needs are
always the priority of the staff, even to the extent that during the coronavirus lockdown staff actually lived on-site in order to ensure the residents were protected from unnecessary risks of infection. In its beautiful setting, the environment is calm, welcoming and familial. Standards of hygiene are the highest possible and the food is excellent and freshly prepared to meet all tastes and dietary requirements. Most importantly for me, however, my aunt felt safe and loved during her time here and, even in her recent passing, the owners were among the staff who attended to her around the clock with the utmost vigilance, to ensure she died peacefully and with the dignity she deserved.

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Review from Barbara (Daughter of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has enjoyed living in Nightingales of Kidderminster for over three years. The atmosphere is comfortable and caring; the management professional and supportive; the staff dedicated and trained to a high standard. Apart from the excellent medical and physical care provided, there are activity
programmes and discussions which provide mental stimulation. The residents are given choices and are treated with respect and dignity. I have consistently found all staff to be kind and dedicated. The management team provides regular detailed reports and remains supportive of relatives regarding concerns and issues. In the Nightingales family, one can be assured that clients are both cared for and genuinely cared about. It deserves the highest recommendation.

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Review from C A (Civil Partner of Resident) published on 16 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A characterful former mansion that is a little run down in appearance yet is kept constantly at a comfortable warmth and is always very clean and odourless. The large secure gardens to the rear are well maintained and are a pleasant place for residents to sit or wander in good weather. There are a variety
of rooms over three floors served by a staircase or lift. They are comfortable, warm and well ventilated with good natural light. Each has a toilet and washbasin. Residents can use their own furniture and belongings and decorate as they wish. Food is all cooked fresh and on-site with a choice at all three meals. Management and staff are truly outstanding, always caring and considerate and very approachable. Nothing is hidden, the way the home is run is open for anyone to see at any time. A friendly place where residents are very well cared for.

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Review from Jane D (Niece of Resident) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt chose herself to stay at Nightingales for the last 9 months of her life, having been a resident 5 years earlier for a short time. All the staff were excellent and she spoke very highly of everyone who cared for her. She was treated with dignity, patience and given excellent support at difficult
times. Both management and senior carers were excellent in calling doctors and district nurses at anytime day or night as necessary. They always kept me well informed at all times. She was encouraged to eat and drink and join in activities when possible. End of life care was excellent, they were happy to nurse her until the end when her cancer returned with a vengeance. It was a difficult time during the pandemic but I visited in the garden. The coronavirus management was excellent with zero cases. Definitely would recommend to any prospective residents.

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Review from Jacqui W (Daughter of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and mother have both been residents here. Both were well cared for, felt safe and were happy. They both received excellent end of life care and we were supported as family members too. Staff were kind and empathetic and were always prepared to listen. Thank you!

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Review from M C (Niece of Resident) published on 15 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Nightingales since 2018 and she is very happy there. The atmosphere is warm and welcoming and it is obvious from the staff's interactions with the residents that they genuinely care for them. The food is home-cooked with lots of choice and served in generous portions.
Hygiene standards are extremely high and my aunt's bedroom is always spotless. There is always some form of entertainment for my aunt to enjoy. Our family will be forever grateful that we found this wonderful home for my aunt.

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Review from D L (Nephew of Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent response to COVID, meticulous quarantine of staff, incoming goods, etc. Good 'socially distanced' visiting. Recently appointed, last 12 months or so, new manager is progressive and caring.

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Review from S U (Daughter of Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Nightingales Residential Home for the past 3 years and she has been happy there. Her room is very comfortable and catches any sun. She enjoys the food as well as the variety of activities available. The care team are wonderful and so caring, as well as being always cheerful. As
her daughter, I am extremely satisfied that my mother seems happy and at ease.

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Review from Linda C (Daughter of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents stayed in this home over nearly 18 months. It was so good to find a home where they could stay together in one room. My father died last October and my mother this January 2020. We found the care, kindness and professionalism in the home excellent. My parents were looked after so well
and were happy there. Initially there were few activities but this has now improved. The manager has been helpful and caring and informative, keeping in touch with me. The GP services nearby were wonderful too, informative and communicative. The garden outside is large and natural, giving the residents a chance to go outside in the summer months. Both my parents died in the home and the final care was excellent.

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Current Review Score: 8.2 (8.217)

Overview of Review Score

The Review Score of 8.2 (8.217) out of 10 for Nightingales of Kidderminster is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Nightingales of Kidderminster is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.217 Points relating to the number of positive Reviews for Nightingales of Kidderminster is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6. 1 Positive Reviews ÷ 4.6 = 0.217

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Nightingales of Kidderminster

What types of Care is Nightingales of Kidderminster registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Nightingales of Kidderminster provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Nightingales of Kidderminster have?

There are 19 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Nightingales of Kidderminster?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Nightingales of Kidderminster to the centre of Kidderminster?

1.6 mile(s) as the crow flies, distance by road may be significantly further.