Review from S W (Daughter of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience

Very happy to of found this friendly homely home! All the staff are very attentive and willing to help. The residents are happy too. My mother settled in within a week. I have worked in homes before and this is the very best by all counts. The home is decorated nicely and is very clean and no unpleasant

smells. We are pleased mum has settled down and we don't have to worry about anything as the home and staff have all things covered. A very nice small home indeed.

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Review from Lynda W (Daughter of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience

The manager and staff are very caring and understanding, my mother receives excellent care, the food is wonderful. The cook really cares about the patients and tries to cater for all palates. My mother can be very picky where food is concerned they have even got her eating things she would never try

before. She is very happy there.

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Review from Rita K (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience

In the short time mum has been at Hartlands Care Home she has been very happy and settled in well. Staff and management are always pleasant and willing to talk if you have any concerns. Both my sister and I have found that they have all made a very difficult decision to put mum into care far easier

and made us feel it was the right outcome for mum as well as us and couldn't have made us more welcome.

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Review from C M (Brother-in-law of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience

My Sister in Law has been at the Hartlands for 6 1/2 years. Her sister and I have visited twice a week during this time and we are extremely happy with the care and kindness shown to her. I have no hesitation recommending the Hartlands.

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Review from Pamela M (Resident) published on 15 February 2020
Submitted via Postal Card • Report

Overall Experience

It is a very comfortable place to be in.

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Review from A R (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience

My mother passed away on the 11th of December 2019, but the care my mother had was second to none. I would recommend this home to anyone.

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Review from Karen R (Daughter of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience

My father has been at Hartlands for ten days. I know it's early days, but he seems calmer, more pleasant and is talking to people again, and not just lying on his bed!
He was moved from another care home, where he was getting violent and abusive to residents and staff, but there has been none of that

at Hartlands (so far), as I said it's early days. But the staff seem to have a different way with residents, firm but kind and it just seems to have clicked with Dad.
The staff seem to be able to deal with issues almost before they have happened.
The staff have got professionals in to totally review my father, changed tablets and doses, creams, etc; so, therefore, I think maybe sorted some of the problems.
We had a Residents and Family meeting yesterday that I attended, and it seems residents will have a full calendar of trips and activities, I know this will make Dad happy and probably a lot of the other residents.

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Review from S S (Daughter of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience

Staff are always busy running around, sometimes not enough time for entertaining residents.

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Review from Christina P (Daughter of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience

The care all staff show to the residents is very good.
The meals are extremely varied and well prepared. Very nice small lounges with comfortable chairs. Any issues relating to the health of residents are dealt with promptly and efficiently.

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Review from Dianne S (Daughter of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience

I found Hartlands to be wonderful for my father. All the residents mixed nicely together and the staff were all so caring. It was a happy place to be and I would recommend and do to anyone.

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Review from Jane P (Daughter of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience

As a family, we were extremely anxious needing to move mum into residential care. All the management and staff have been wonderful with mum and the whole family. We didn't think mum would settle at all, as her dementia is quite severe, however, she was settled within 4 weeks. We have been so impressed

with the care and love she has been given as well and the support for the family at all times when we need it. I would highly recommend this wonderful home for anyone suffering from dementia.

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Review from C T (Son of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience

Mum has been a resident for 4 weeks and settled well. Desire to roam/wander has stopped. All family members made to feel welcome when visiting. Keep up the good work.

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Review from R B (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience

Couldn't find a better home to send my father to. The staff are lovely, very caring. Excellent rooms and do a varied choice of activities. He is very happy.

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Review from Jane S (Daughter of Resident) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience

Excellent care given, not only to residents but ongoing support to families.

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Review from Shelagh E (Daughter of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience

Very pleased with the friendly efficient staff. They are always welcoming at any time. My mother is well looked after, always clean, well dressed and presentable. Her room is immaculate.
Activities are good and engaging.
Homely feel.

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Review from Olive E (Wife of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience

In addition to the crosses I've given below, I'm very pleased with the way the home deals quickly with any concern you have.
My husband seems very settled there and all the staff make me feel very welcome whenever I visit, which on average is about four times a week. I attended all the Christmas functions,

the party, the visit to a hotel and Christmas lunch. Well done.

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Review from Lynne G (Daughter of Resident) published on 2 January 2019
Submitted via Website • Report

Overall Experience

My mother is very well cared for at Hartlands. I thought she would never settle into a care home but Hartlands feels like being at home rather than ‘in a home’. The care is excellent and she is treated with kindness and dignity. It is good to see my mother so happy. She is also eating well again because

the food is so good. I feel that I am also included as part of her care package and am consulted regularly.

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Review from Jane E (Daughter of Resident) published on 28 December 2018
Submitted via Website • Report

Overall Experience

I would highly recommend this care home. My mum has been a resident for many months and she has been treated very well. The care given is second to none and everyone there is always very helpful. They take very good care of her and also include many activities which she enjoys. The food is excellent

and when we call we are always asked if we would like a cup of tea. Her room is always clean and tidy and she is always dressed very nice. We could not be happier with how she is looked after.

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Review from Tracey W (Resident) published on 28 December 2018
Submitted via Website • Report

Overall Experience

Excellent care home. My Mother is definitely in the best place being well looked after. What more can you ask for?

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Review from K D (Daughter of Resident) published on 27 February 2018
Submitted via Website • Report

Overall Experience

Mum has been here since December 2016. She settled in very quickly, which was pleasing as she was not at all settled in the previous home she was in. The staff are friendly and attentive and deal with all residents and visitors compassionately. They spent time getting to know her. They treat residents

as individuals and ensure that their wishes are catered for as much as possible.

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Hartlands Care Home

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