Hartlands Care Home

Whitehall Street, Abbey Foregate, Shrewsbury SY2 5AD
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9.7 49 Reviews
  • Hartlands Care Home, Shrewsbury
Hartlands Care Home is a care provider experienced in delivering personalised Dementia care for residents. Located in the town of Shrewsbury, the facility is within easy access of a bus stop, train station and local amenities.

The ethos at Hartlands Care Home is to provide a homely environment where residents feel valued and are respected in their independence.

Spacious bedrooms, bathrooms and a large garden area await each resident offering relaxation and comfort.

Daily activities comprise of arts and crafts, music sessions and meals out. Local church and theatre visitors also attend Hartlands providing individuals with enjoyable entertainment and an opportunity to interact with others.

Nutritious and skilfully prepared meals are also available to residents which are cooked from fresh seasonal produce.

Professional and experienced staff are committed to ensure the highest standards of personalised Dementia care are maintained to meet the lifestyle needs of individuals.

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Care Provided by Hartlands Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 31 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Owner
  • Hartlands Care Home Ltd
  • Person in charge
  • Shaun Wyatt (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted

Hartlands Care Home Reviews (49)

Total of 49, showing 41-49
9.7

Hartlands Care Home has a Review Score of 9.7 (9.685) out of 10, based on 12 reviews in the last 2 years. Over all time Hartlands Care Home has 49 reviews.

Overall Experience

  • 43
  • 6
  • 0
  • 0
  • 0

Date Published

49
5
9
12
37

Review from Julia M (Daughter of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came to Hartlands Care Home in December 2017. The staff have been so welcoming and caring. My mother has been helped to settle in so quickly. Staff communicate regularly with me so I am happy my mother is well cared for.

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Review from R D (Niece of Resident) published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in this home for just over 12 months now and I couldn't be happier with the care she is receiving. The staff are all friendly and caring. Everything about this home is great and nothing is too much trouble.

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Review from Jayne M (Daughter of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartlands is an amazing care home that has exceeded our expectations in every way. The staff are superb and treat every resident as if they were their own family. They constantly strive to maximise the quality of life of every resident. The management team are second to none and their determination
to provide optimum care for all is clear among all the staff who it's plain to see love their work. We would have no hesitation in highly recommencing the Hartlands.

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Review from Sara D (Daughter of Resident) published on 31 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the way my mother is treated by the staff. They are very attentive, helpful and friendly. My mother is very happy there. The food is very good.


I have two complaints,
1) The staff do seem to get the washing mixed up as my mother sometimes ends up wearing other people's clothes.
2)

The home does smell sometimes of urine.
Apart from these two "grumbles", I am pleased with everything else.

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Review from Susan T (Daughter-in-law of Resident) published on 23 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and communication that Hartlands provide is excellent. My mum-in-law moved into Hartlands in October 2015. We have been very pleased with the service provided by them. We live many miles from Shrewsbury and are not able to visit on a regular basis. Hartlands keep us informed regularly of any
changes in Mums health.
We think we have been very lucky to find such a caring residential home and would certainly recommend Hartlands in the future, particularly to families who find themselves in the same situation as ourselves.

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Review from Desmond C (Husband of Resident) published on 22 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been there for almost 3 years. She is very settled and happy there, and is popular with both staff and residents, with her amazing conversations and friendly nature. I see this for myself on my regular visits to her - always laughing.
I personally find the home a friendly place - the staff
and management are very understanding, caring and regularly keep me informed if any problems arise with my wife. Contact with her doctors and their response, has been very good.
My only complaints are;
1) Facilities - Although her clothing is always marked by me, my daughter and I regularly find other residents clothing in her room or her own items missing. This is a regular occurrence.
2) Activities (outside only) - These have been sparse this year due to staff movements but a new co-ordinator has now been hired.

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Review from Celia M (Daughter of Resident) published on 25 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my mother went into The Hartlands I was reassured that she was in very good hands. I have been more than pleased with every aspect of her care. The home is now being refurbished and every detail is warm and inviting. The staff are all so kind and understanding and nothing is too much
trouble for them.

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Review from Susan S (Daughter of Resident) published on 25 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mum went in the home in Jan 2015 it broke my heart, it's not a nice thing to have to do but she wasn't safe at home on her own. It all looked so drab and gloomy but I got to find out the care was very good, all staff are lovely so the surroundings are not important. The home has recently been
taken over and already you can see a big improvement, brighter, new carpets, cups and saucers, all looking much better.

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Review from Steve Q (Son of Resident) published on 25 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolute angels. Time, compassion, care, attention in abundance. Every sensitivity to her requirements and needs, night and day. Every member of staff was exemplary.
Consummate professionals.
Mother-in-law was placed here to care for her after suffering a stroke and they were wonderful.
Everything
about the place was a model of how things should be done.
The emphasis is upon 'caring' as it should be but they also cared for her dignity as well as her other needs.
They gave her comfort as though she were their own, so precious.
I cannot commend them highly enough for the standard of care given, her every need was tended to.
This is the best level of service that could possibly be offered, without flaw.

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Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for Hartlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.685 for Hartlands Care Home is calculated as follows: ( (111 Excellents x 5) + (20 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 143 Ratings = 4.685

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hartlands Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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